Trusted Agent profile · Islington
★★★★★
1,852 reviews across 2 platforms
298 Upper Street, London, N1 2TU, Islington, N1 2TU
Part of Kinleigh Folkard & Hayward, see every office.
Kinleigh Folkard & Hayward's office in Islington, at 298 Upper Street, is rated 4.4 out of 5 across 1,852 reviews on two platforms, including 322 Google reviews rated 4.8.
Every review we hold for the Islington office, from every platform, shown as written. First names only.
5/5
TrustpilotHannah
Hannah, the assistant branch manager, was great. She was effective, friendly and straight talking. When we were concerned about the speed of the conveyancing, she went straight to the solicitors to get things moving. She even responded to our emails in the evenings. Overall, great experience dealing with the estate agent.
5/5
GoogleKFH were really helpful during our move and did everything they could to make the rental process as easy as possible. Both Andre and Carla were available whenever we needed and even stayed late one night to make sure our paperwork got done. Thanks
5/5
TrustpilotKirsty Burke has been very helpful and…
Kirsty Burke has been very helpful and flexible in the arrangement of our tenancy in Clapham Road. Thank you!
4/5
Trustpilotvery responsive and helpful
Once proper communications channels were established and a proper sale price established they were very responsive and helpful
4/5
TrustpilotLong standing client since 1997.
I have been a client of KFH since 1997, for sales and lettings.Their customer service has always been of a high standard, professional, respectful and accommodating, and always reply to any queries with minimal delay.They keep us updated in a timely manner of any legislative changes that effects the letting market and are very knowledgeable. They give equal professional service and respect to our tenants.We have remained with them for this reason and recommended them to others, we are aware there maybe cheaper alternatives but wouldn’t consider changing because of their professionalism. Thank you.
5/5
TrustpilotKFH were great to work with
KFH were great to work with, specifically Jimmy and Maryam. They were calm, accessible and kept the purchase progressing in a calm and considered way. I really valued the fact they were available for calls when needed and returned calls, these small things made all the difference. I’d definitely buy and sell through KFH again in the future.
5/5
GoogleI think that Crea Hicks, my contact, went above and beyond in helping me sell my flat. If it wasn’t for her pushing the solicitor and other side I would still be there! She helped with removals and finding people to get the job done and meeting them late one day at the flat. She kept me informed and used the phone when my solicitor only emails. I cannot praise her highly enoughPositiveResponsiveness, Professionalism
4/5
TrustpilotIna was very good
We chose the company because the contact and information given by Ina was very good
5/5
TrustpilotOutstanding Mortgage Experience
Med and Heather at Kinleigh Folkard & Hayward are an incredible team. Med's expert advice and personalized approach were top-notch, making the process smooth and stress-free. Heather's efficient organization and clear communication kept everything on track. They kept me informed at every step, and I felt fully supported throughout. I highly recommend them to anyone seeking top-notch mortgage services. Thank you both for your exceptional work!
5/5
GoogleI had great experience with Veronika. She helped me with viewing the property and document job.She was very friendly and positive always ready to help and answer my questions. It was a pleasure to deal with Veronika feeling support and care very professional.Thank you so much!
5/5
GoogleJames, Sam and the team at KFH were a dream to work with. The typically stressful moving process was made so much easier by having full confidence in KFH and their experience to advice well throughout. So glad I choose them in the end...
1/5
TrustpilotTerrible experience
Terrible experience. They charge high prices and bad service. I am currently letting my flat through the Battersea branch and no matter how many times I complain the service doesn’t get better. They have just sent me a quote for £5,000 worth of works with no explanation of what it is actually is. They sent my most recent statement 20 days after the due date and this was after I had to chase them. Yes it was the Christmas period but there are still plenty of work days during this time. When I received the statement it had charges taken out for work from months ago that I didn’t officially approve. And I have had 3 sets of tenants in 18months. So all in all a terrible experience. I don’t know if this is the case with estate agents but be warned if you are going to use KFH. It’s actually unbelievable how bad the experience has been. By the way this is not some rundown flat, it is a recently renovated lovely 2 bed near the park. I never write bad reviews this is the first time but it’s that bad.
5/5
TrustpilotGood experience buying and selling
Good experience buying and selling through the Sydenham team. I was looked after by Siobhan and Toby who cared about the people in the chain and kept everyone informed at each stage. It took longer than expected but KFH were on top of things and good at maintaining calm. Thank you for looking after me.
1/5
TrustpilotI had a disappointing finish for a sale…
I had a disappointing finish for a sale of a flat. Communication was not forthcoming despite requests for regular updates, and also found that there was minimal effort for completing the elements required for the sale which were difficult for an offshore seller. Branch used - Raynes Park.
5/5
GooglePervin Osbay handled the purchase of our flat, and we were really impressed with her efficiency and communication. She was really quick at returning calls and kept pushing the sale along by contacting both us and the seller on a regular basis. She was a pleasure to deal with and we would recommend her and KF&H to anyone!
5/5
TrustpilotChris - Raynes Park branch
Chris was amazing from start to finish, professional and fast, well communication. Highly recommended
5/5
TrustpilotHolly has been excellent in helping me…
Holly has been excellent in helping me find a suitable Tenant. Thank you :)
5/5
TrustpilotExcellent friendly service was provided…
Excellent friendly service was provided by the company letting many of my properties todate. Also I take this .opportunity to commend The manager and staff for their support and advice. In particular tooting Broadway branch where most of my properties are dealt with.
5/5
TrustpilotFlat purchase with KFH
We recently bought a flat with KFH Earlsfield through Natalia Wijata, and had a great experience with the whole agency. Natalia took us around 13 properties, all of which were were exactly what we asked for, and through the purchase process was extremely proactive to ensure all enquiries were resolved. We are very happy with Natalia and KFH, thank you for everything!
5/5
TrustpilotVery responsive accounts team
Very responsive accounts team. Quick to revert. Very cooperative and professional
4/5
TrustpilotQuick sale
Quick sale, straightforward. However I was put under pressure to reduce price within only a few weeks of property going on the market which I did not think was necessary. Also the estate agent was a bit too involved in the sale process. He was always polite and trying to move things on but a few more emails than necessary.
5/5
GoogleWe recently purchased through KFH. Drew was very helpful and supportive throughout the whole process offering constructive advice and always keeping us informed as well as driving the process forward to exchange and completion. Would definitely recommend KFH and use again when we sell.
4/5
TrustpilotPersistent and hard working
KFH generated a large number of viewings of my property and kept me well informed throughout the process. They were persistent and hard working. My only criticism relates to later in the process (once the offer had been accepted) when I was subjected to a large volume of communication which was not always up to date and often should have been directed to lawyers,
5/5
GoogleKFH have been perfect for us in letting our property. Everything has been handled professionally and efficiently. Carla Hellery and Stephen Daley have been especially helpful and I would like to thank them for their hard work.
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