Every review we hold for the Islington office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotCustomer Service - Carl
Carl was very quick to assist with us contacting our landlord with an ongoing issue with our plumbing. He was very patient, listening to my concerns and was extremely responsive. He was able to promptly fix our issue and we are very grateful for his compassion.
Isabel · 27 December 2024
Agent replied · 6 February 2025
Hi Isabel, thank you for taking the time to write a great review. We are so glad Carl was quick to assist and was patient. We appreciate the support and wish you all the best.
★★★★★ 5/5
TrustpilotGreat work Chestertons and Conor Bunn!
Shout out to Conor Bunn for a seamless service with Chestertons.Conor guided us through the process from start to finish without a hitch. Always available on the end of the phone and went the extra mile to make our sale has stress free as possible in what is a very stressful market. Thanks Conor.
Lucy · 27 August 2024
Agent replied · 24 October 2024
Hi Lucy, congratulations on the sale and thank you for leaving a review for Conor. We're delighted to hear that he made everything as stress-free as possible for you. Best wishes!
★★★★★ 5/5
TrustpilotProfessional and helpful
I just wanted to write to say how helpful Nathaniel has been to me this morning and what a credit he is to Chestertons.I have long known Chestertons as a company with a most excellent reputation for service and I must say that Nathaniel did not let you down today.
Mrs · 28 October 2024
Agent replied · 30 December 2024
Hi Sarah, we really appreciate you taking the time to leave a review for Nathaniel. Wishing you all the best!
★★★★★ 5/5
TrustpilotGreat service from Elliot K and Suzan S…
Great service from Elliot K and Suzan S at JP BalhamI was really happy with the help from Elliot, Suzan and the team at JP Balham & Clapham South. Elliot helped us with viewings, the offer process and the negotiation of our tenancy agreement and was responsive, practical and helpful throughout. Likewise, Suzan did a great job of sorting the post-offer acceptance worksteams; being equally professional and helpful. Great experience all-round.
William · 15 September 2023
Agent replied · 6 February 2025
Dear William,Thank you for leaving us such a wonderful review. We are thrilled to read that you loved your experience with James Pendleton. Elliot and Suzan will be over the moon with your feedback. Customer experience and satisfaction is our priority, and your review has reaffirmed this. Thank you for your kind words and we look forward to working with you again in the future.
★★★★★ 1/5
TrustpilotCheated , cornered and then extorted
I was trying to get help to rent property from outside UK and it was a very horror experience for me thanks to Chestertons and their agent (Arsida and Melis).I saw property on video and offered +200£. When the time came is backed out. I tried reaching out by calling and messaging her on whatsapp but never gave back any reply.Few days later and start of Oct'22 another agent named Melis reached out to me for another property in IOD and asks me to bid 200£ extra and I transferred the holding deposit. She confirms that the property is confirmed to me and will be handed over 1st Dec. I requested her viewing appointment several times for my friend who already lived near by but she never replied. I still trusted them as they seemed a reliable agency. Oct'22 when me and my family arrived in UK I requested viewings several times but never got any reply. Melis in mid of November replies me that the existing Tenant is denying access for the viewing an cancels the viewing conseecutively for 14days but she pushed to transfer rent + deposit to the chestertons. I transfer the money to chestertons and mid of November just to get a legal agreement signed from the owners. And on last week of November she comes back and tell me that I cannot get this property she has a new property whose rent is 300 more than and I need to pay 500 pounds more for the furniture. Red flags,1. The owner never opened the agreement on Cheatrons site because anyone who opens to the agreement at least once I get a notification and the logo turns yellow.2. If the owner agreed to rent us the property they should have signed the document. but THE OWNER NEVER SIGNED the agreement.3. When I asked for my refunded she came up deductions and reason of not giving back my 5000£. This is where I was realized I was made. I had no apartment and I have transferred money to an agency which never planned to rent me the apartment.4. Still today I am following up the Cheatertons for my refund over email and call. They dint even allow me to enter their office.I have proof of all the above things I claim and I leave upto you to decide and review my post. I also have no legal claim to what has happened as their is no commitment in this deal apart from me.
Deepak · 11 December 2022
Agent replied · 30 December 2024
Dear Deepak, we are sorry to hear of your complaint. We have reviewed the situation with the relevant team and whilst we understand you were eager to get the contract, there are certain elements and documentation required from both parties before we can complete the contracts. We're aware that you were booked in to view the property twice once you arrived in the country so this request was not ignored, however, on both occasions the current tenant cancelled due to her child being unwell. This was unfortunately out of our control as we cannot enter the property without the current tenant's consent.The current tenants advised towards the very end of their tenancy that they would not be able to vacate as they were unable to find alternative accommodation. Melis contacted you as soon as we got this news and provided evidence when you requested it, to confirm the current tenant's situation. Due to the laws in the UK, we cannot do anything to speed up the vacation process until this has gone through the courts. Melis offered the closest comparable properties that we had on the market at that time to try and assist you as we did not want to leave you without options.Our teams have checked our accounts and we can see your holding deposit was returned to you on the 21st of November and the balance was refunded on the 23rd of November.Whilst we appreciate this has been less than ideal for yourself and Amruta, the situation is beyond our control.
★★★★★ 5/5
TrustpilotRisida Geeganage…
Our Property Manager Risida Geeganage has been excellent this year. She is proactive, efficient and unfailingly pleasant, and her judgement on how best to manage our property has been first class. Many thanks and we will definitely be staying with Chestertons in 2026. Merry Xmas
Rory · 22 December 2025
★★★★★ 5/5
GoogleRonan Rigney is a standout. Very attentive letting agent who is going above and beyond in finding my new flat. Couldn't recommend him more!
Jack · 8 September 2025
Agent replied · 8 October 2025
Thanks for the fantastic feedback, Jack! We’re thrilled to hear about your positive experience with Ronan. Our team is dedicated to providing exceptional service, and it’s great to know that he made such a positive impact during your flat search. Enjoy your new home!
★★★★★ 5/5
TrustpilotRavi went above and beyond to help me…
Ravi went above and beyond to help me find a flat upon relocating to the UK. He was professional, friendly and followed up just the right amount every few days. He made an effort to understand what I was looking for and shared his deep understanding of the local area to help me make the best choice. He was persistent but never pushy. He is a credit to the Chestertons business and made my experience dealing with the agency great.
SE · 10 November 2022
Agent replied · 30 December 2024
Thank you so much for your feedback Shannon! Relocating to another country can always be a bit overwhelming, so we're happy to hear Ravi made it easy for you. Wishing you all the best in your new home!
★★★★★ 5/5
TrustpilotJames Smith was a fantastic property…
James Smith was a fantastic property manager for our rental over a period of 3 years- very responsive and helpful with whatever query or issue we had throughout. We were extremely impressed with his service- he was by a long way the most proactive and helpful property manager we've had.
Eilidh · 11 October 2024
Agent replied · 24 October 2024
Hi Eilidh, thank you for sharing your experience with James. We're happy to hear you had a positive experience throughout your three years renting with us. Wishing you all the best!
★★★★★ 1/5
TrustpilotThe worst experience with an estate…
The worst experience with an estate agent I have had, and as we all know, that is saying something. Waiting 7 months now for return of deposit. Countless emails and phone calls to Chestertons. The lady who is my point of contact seems civil enough, and fills you with great confidence on the phone, but then nothing happens. Now either she is being given too much work, incentives for new sales and rentals are so strong that she neglects unincentivised work, or she is just incompetent. It is not for me to say which, but something is terrible wrong here. AND THE TIMES I HAVE COVERED/TURNED A BLIND EYE FOR CHESTERTONS- From the moment we turned up at our new home and the door was left open after their inventory check, I should have known what to expect. Numerous 6 month check ins were cancelled or rearranged at the last minute, and this is before we passed into the care of one particulary hapless gentleman. Paulo Machado his name was, oh boy. Called me by the wrong name in emails, multiple spelling mistakes in emails, asked if he can attend for 6 month review, changed the date, asked again, i replied within 30 minutes to say yes sure see you then, he didnt turn up, says he didnt confirm to my confirmation! Then he tried to tell me i owed an extra months rent. This went on for several days and emails until i escalated it over him and was told I am correct. I'm looking through my emails so have it here actually:Hi Dan, Paulo has sent your email across to myself, and please accept my apologies, you are not in arrears, however due to an issue with the way accounts had allocated your payment the system flagged up as such. We in fact hold a £2,000 overpayment on account for you so you need only send £100 next month. Kind regards, Siannie Clayton MARLASenior Consultant So I had already been overcharged by a month! and Paolo wanted more. Shortly after this interaction, I was informed that Paolo and Chestertons had gone their separate ways.There is more but i must bring this review to an end. I've just had a message from my old landlord actually to say that he signed the paperwork a while ago, so it looks like I will be pursuing legal action against Chestertons for withholding funds for more than 7 days after agreement. Thankyou for you reading.Dan
Dan · 8 November 2022
Agent replied · 30 December 2024
Hi Dan, thank you for getting in touch and providing us with your details. After speaking with the team, we'd like to reassure you that returning tenants deposits is a priority for us and we're sorry that delays led to this frustration. We take on board your comments and have put in place procedures to speed up the process. We confirm that a same day transfer of the balance of your deposit has now been arranged and we're happy that this is now resolved. Should you have any further queries, please do not hesitate to contact us.
★★★★★ 5/5
TrustpilotExceptional service- Carmen Vigneron
It was a seamless transition to a new home having had to move on short notice. Carmen Vigneron made this transition was effortless and always ensured we were contacted if documents needed uploading, met our moving in deadline and was attentive to our needs. She was always swift and is an asset to your company.
Jasmesh · 17 July 2024
Agent replied · 24 October 2024
Hi Jasmesh, thank you for the great review and sharing your experience with Carmen. We are so glad Carmen made the transition effortless and was attentive to your needs. Should you need anything else, please do not hesitate to reach out to her and the rest of the team. Wishing you all the best
★★★★★ 5/5
TrustpilotThank for Katheeine Ma
I would like to extend my heartfelt thanks to Katherine Ma for her invaluable assistance in locating my dream home. Her service throughout the entire process was exceptionally warm, patient, and attentive, as she listened carefully to my requirements and made every effort to fulfill them. I truly appreciate her dedication and hard work！
Wang · 1 August 2024
Agent replied · 24 October 2024
Hi Wang, thank you for taking the time to write great review. We are so glad Katherine Ma was patient and attentive. We hope you love your new home and should need anything else, we will be happy to help.
★★★★★ 5/5
TrustpilotSynika has been absolutely incredible!
Working with Synika at Chestertons has been a real delight! Synika's been an absolute gem throughout my renting journey, making everything feel like a breeze. She's always kept in touch, making sure I was up to speed with everything. Whenever any issues or problems popped up, Synika was right there, ready to help. Thanks for being such a star!
Danielle · 2 May 2024
Agent replied · 30 December 2024
Hi Danielle, thank you for taking the time to leave this review for Synika. We're happy to hear she made your renting journey a breeze and was on hand whenever you needed something. If you need anything else, please do let us know. Wishing you all the best!
★★★★★ 5/5
TrustpilotOlympia Grigoropoulou from Property…
Olympia Grigoropoulou from Property Management was extremely helpful, kind and patient. I recently moved into a new flat that she managed and she promptly responded to all emails and requests. I would definitely recommend her as a property manager as she took all my concerns into account as a tenant.
Laila · 3 October 2024
Agent replied · 24 October 2024
Hi Laila, thank you for your review and sharing your experience with Olympia. Wishing you all the best in your new home!
★★★★★ 5/5
TrustpilotIsabella at Chestertons in Fulham was…
Isabella at Chestertons in Fulham was fantastic as an agent to persevere in aiding us getting the property we wanted. Chestertons as a business was highly professional. Fantastic at communications and their portal really helped keep things on track right up to delivering the keys to the door.There is one small glitch for iphone user and Apple Macs in that it asks you for the postcode where you live/lived, which it then attempts to pre-fill your address. It was wrong on several occasions and could not overwrite but had to type blind as I could not see what I was writing as it was under a window with the incorrect addresses!
Graeme · 18 October 2022
Agent replied · 30 December 2024
Thanks so much for this valuable feedback Graeme - we are very happy to hear that the Fulham team were able to help you secure your new property and will escalate the address input glitch straight away. Thanks again!
★★★★★ 5/5
TrustpilotExcellent tenant experience with Sam
Had an excellent experience with Sam Phillips. After some maintenance issues including an emergency door repair, Sam was quick, efficient and reassuring. All of our correspondence was responded to with urgency, and everyone we spoke to was helpful/friendly. Would definitely go with Chestertons for future properties. Thanks Sam!
Becci · 29 October 2024
Agent replied · 30 December 2024
Hi Becci, thank you for your review. We're delighted to hear that Sam has been on hand to resolve any issues and that you'd choose us for future properties. Wishing you all the best!
★★★★★ 5/5
GoogleWe had a brilliant experience with Ronan Rigney - we worked with him to lease our flat and found that he was incredibly professional, responsive and organised throughout the entire process. He made everything super clear, seamless and easy. This continued from our first contact till the time we moved out. Very grateful for his expertise.
Kate · 17 January 2026
Agent replied · 17 April 2026
Thank you for your wonderful feedback, Kate! We're thrilled to hear that Ronan provided you with such a seamless experience. Our team strives to deliver professionalism and clarity at every step, and it's great to know we met your expectations. Wishing you all the best in your future endeavors!
★★★★★ 3/5
TrustpilotSimon Klacansky from the Lettings…
Simon Klacansky from the Lettings Department was great with my property search, even after deciding not to rent in the capital he still checked in and made sure I am on the path to securing the correct property for me. Thank you.I would say on the other hand however, his attitude did change upon me not wanting to proceed/ make an offer on the property. This would’ve made sense if I had offered and then pulled out or signed an agreement but I guess it just shows what the mask hides in the industry and I guess in this case, the mask dropped. It does make me sceptical to work with Chestertons again.
Luis · 18 October 2024
★★★★★ 5/5
Trustpilot5 star service
5 star service - Lucky us for finding a property through Chesterton’s. Landlords listen up - as tenants this agent,Alex Wasey was professional and caring -he stands out from the crowd. He communicated with us to ensure all the process was completed smoothly and nothing seemed to much trouble.Michelle Fogley was on hand to sort any issues, she was calm and made sure all paperwork was sorted.What can I say .. if all agency’s were like this the rental market would improve for tenants and landlords alike.
Vicky · 31 August 2022
Agent replied · 30 December 2024
Thank you for sharing Vicky!
★★★★★ 5/5
TrustpilotExcellent service and Thank you
Chestertons has been looking after our family property for over a decade, particularly Mark Kardos who has been my regular contact. He has provided us with exceptional service and no request has been too tedious or irrelevant. I would therefore like to take this opportunity to especially thank him for all his efforts over the years. Long may this diligent service continue. Thank you and best wishes.
MR · 10 October 2023
Agent replied · 30 December 2024
Hi Mr Kumar-Sahnan, thank you for taking the time to provide us with this feedback. Managing your property for the past decade has been an absolute pleasure! Please feel free to reach out to Mark and the team if you need anything further. Best wishes!
★★★★★ 5/5
TrustpilotHelpful and Professional Agents
We recently rented our flat in Clapham through the Chestertons Battersea branch once again. We have been with them for past 11 years. They were very professional and were able to advise us through the rental process. Both Gary and Josh were very helpful. We were able to talk with them with alll issues relating to the tenancy and we found them both excellent at their job. We are extremely happy with the service that we have received this time again
Hasmukh · 24 August 2022
Agent replied · 24 October 2024
Thank you for the wonderful review
★★★★★ 5/5
TrustpilotChristie has been an excellent property…
Christie has been an excellent property manager for us - always super helpful with all matters and quick to respond! We really appreciate all the support we have been provided. Thank you
Sophie · 20 March 2026
★★★★★ 5/5
TrustpilotChestertons are the best
I recently contacted Chesterton’s with an enquiry into some properties and had the fortune to be dealt with by a young Lady called Millie. Millie went above and beyond in the quest to help with my enquiries and helped clarify to me, that I had made the right decision to go to Chestertons as my estate agent on this occasion and will most definitely now in the future. Millie offered a first class service and made the whole experience second to none. There was nothing she didn’t know or couldn’t help with. After previous history with diabolical experiences with other estate agents, this restored my faith. Thank you Millie. Every estate agent needs a Millie.
Miss · 21 August 2022
Agent replied · 30 December 2024
Thank you for your review we are so pleased to hear!
★★★★★ 1/5
GoogleCondescending, snarky estate agent who spoke to me like I was an idiot - was done with this guy before we even got up to the flat, where he opens the door to discover the flat already has new tenants he didn't even know about. Waste of time.
Tilly · 17 March 2026
Agent replied · 17 April 2026
We're sorry to hear about your experience, Tilly. We strive for professionalism and transparency, and it seems we missed the mark. Your feedback is invaluable, and we'll address this internally to ensure it doesn’t happen again. Thank you for bringing it to our attention.
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