Chestertons Islington reviews

★★★★★ 1/5

Google

Avoid at all costs. Rented us a propeety with a broken boiler then failed to resolve for 3 months during the winter with a newborn in the house. Then had an illegal installation of a boiler by an unqualified person and denied any liability when i queried them on it. Then failed to carry out any pre tenancy works. When we pushed back they ignored all claims of liability and the landlord had to step in to clear up the mess. Acted without morals or professionalism throughout. Never encountered such a poor operation. Do not rent via this business.

Grant · 23 September 2024

★★★★★ 1/5

Trustpilot

Worst experience with renting

I have rented with Chestertons and I wouldn't do it again nor recommend it to anyone. The post renting process/ client support is close torture, with lengthy times, lack of reply, and no solutions - e.g., our house pipes were broken for the full 1st month of renting, and we needed to call Chestertons every day until we had a solution for the problem because no one there was able to solve it. This happened with other aspects of the tenancy.The organization is super bureaucratic and not flexible, we tried to change tenants - a common process, amending the contract - at the end of the 1st year of tenancy, and Chestertons refused to amend, allow for sublet or any solution, justifying it with "this is not our process". Additionally also refused to do a short-term agreement, because, and I quote - "our minimum is 6 months" - even though it fitted both the tenants' and landlord's needs.I study with 500 other people and never heard about an experience that was so bad with a renting agency

Henrique · 8 June 2022

★★★★★ 5/5

Trustpilot

Thank you Aaron Menashy…

Would highly recommend Aaron Menashy from the Islington Office, he was highly professional and his knowledge of the local area was extremely helpful in deciding the best location to be. Will definitely be using him again.

Paige · 9 November 2021

★★★★★ 5/5

Trustpilot

Great Service

Working with Chestertons for has been a great experience. I have found Catherine, my property manager, to be responsive and helpful to both me and my tenants, which has helped in making the experience a pleasant and straightforward one. I feel confident that the necessaries, and my property, are taken good care of.

Danny · 24 June 2024

★★★★★ 5/5

Trustpilot

Siannie Clayton

Siannie is simply the best. Personable, pragmatic, diligent, service orientated and a good sense of humor.

Leopold · 6 November 2023

★★★★★ 1/5

Trustpilot

Was not told there was a primary school…

Was not told there was a primary school right next to my studio, and there's screaming non stop from 9am-4pm Mondays to Fridays. Been trying to talk to my agent about it, but he's ignored me for the past two weeks. Great service. Still not sure how to get this sorted.Edit: I was liasing with Cosmo, and he finally responded after two weeks, saying there's nothing he can do because he does not manage the property. He also said that the only way I can leave is if I pay the rent up until the break clause.

Cassandra · 25 May 2022

★★★★★ 5/5

Google

I have dealt with Joanna recently and she has been super helpful, professional and responsive. As an expat and someone new to the country o had a huge list of dumb and not so dumb questions and Joanna has made sure all of my queries are answered. With in a few days, she helped me find a place and lock the deal. Thank you JoannaPositiveResponsiveness, Professionalism

Ali · 12 February 2022

★★★★★ 5/5

Trustpilot

Management

We have had our flat managed through Chestertons and are so grateful to Kacey for all the hard work she’s put in over the past year. It has been a bumper year of the unexpected so it’s good to have stayed on track!

Hilary · 2 December 2024

★★★★★ 5/5

Trustpilot

We didn't end up using chestertons but…

We didn't end up using chestertons but the service from Tamara Price was great. I felt bad we didn't end up going with them but something more suitable came up.

M · 12 August 2022

★★★★★ 5/5

Trustpilot

My experience with Akikur

My experience with Akikur, was excellent and professional, it was a seamless experience as a first time landlords, Akikur provided absolute confidence from start to finish while maintaining efficient communication between ourselves, the service has been incredibly smooth, Akikur viewed my flat before the renovation was finished and brought prospective tenants round the following weekend. They were all referenced and ready to move in as soon as the flat was ready only 3 weeks later so no need for marketing on this occasion, very impressed.

A · 12 May 2022

★★★★★ 5/5

Trustpilot

I have dealt with Akikur Rahman for a…

I have dealt with Akikur Rahman for a number of years. His knowledge, professionalism and expertise is second to none. Always goes above and beyond. Couldn’t recommend him and his team enough.

Roni · 12 May 2022

★★★★★ 5/5

Trustpilot

Thank you, Delphine!

A wonderful team to work with, especially Delphine, very enthusiastic, a real pleasure to work with her. Committed and passionate about her job, always on top of things. Keep up the great work!

Cristiana · 24 March 2022

★★★★★ 1/5

Trustpilot

Chesterton Camdens - Truly Terrible

Poor management, untrustworthiness and rudeness - stay far away if you want your property sold in time, or your calls ever answered!I started off with high hopes when I originally met the team as they seemed friendly and engaged. However, once I agreed to market with them the service started to decline. I never got a proper comparison of the different buyers’ offers and do not feel I was in a position to make an informed choice, but rather pushed into what was easiest for them.After the offer was accepted, they completely dropped the ball in monitoring the process. The buyer’s solicitor didn’t start the legal process for 6+ weeks and Chesterton’s didn’t pick up on this or notify me, it seemed they were only aware of this when I pointed it out to them. They frequently made promises about ways they intended to better manage the process but then would not follow through and often outright ignored specific requests. As a result of their mismanagement there was a 6 week lag between when I was ready to exchange on my onwards purchase and when exchange took place on my sale, even though I started the process of the purchase after the sale. This of course caused a lot of stress to myself and the onwards seller and I often felt the chain was at risk of collapsing. Because of their mismanagement, I estimate i spent easily 1 hour / day in the final weeks of the process. The team frequently misled me or omitted information. By the end, it was clear to me that i couldn’t trust them. A few of the team were disrespectful, rude and dismissive to me on the phone and on email. I at times had to revert to emails following calls because the agent refused to listen to me and just cut me off / spoke over me throughout.

Robyn · 11 May 2022

★★★★★ 5/5

Trustpilot

Fantastic customer care…

We have had the opportunity to work with Andrew Z and from the first introduction it has been an absolute pleasure. He made our search for an appropriate property very seamless. He went out of his way to find the perfect property for our needs. As we are moving from another country we had specific needs and Andrew took all of that into consideration when finding our perfect place. We can’t thank him and the rest of the staff at Chestertons enough for their help! I would recommend them over every other agency!

Keri · 9 May 2022

★★★★★ 5/5

Trustpilot

Great customer service

We have found the whole process of renting through Chestertons very easy. The customer service and follow ups from the property manager Risida Geeganage have made the whole process very easy and we look forward to working with her in 2026!

Nick · 22 December 2025

★★★★★ 5/5

Trustpilot

A reliable Company

I found Chestertons a very reliable firm. They are managing my property with high professionality in a difficult context. I would especially mention the skills of Ms Risida Geeganage who is taking care of her job with patience, kindness and effectiveness.

Luigi · 22 December 2025

★★★★★ 5/5

Google

I've just completed on my house via Chestertons Islington and I have to say all the way through the process Dean & Graham were magic! They made the whole process easy, kept me up to date and were a lot of fun to deal with all while being very professional in their approach to my sale and their advise was spot on!!! Would recommend this lovely bunch of people any day of the week!! Thanks again guys!! Louise

Louise · 13 February 2018

★★★★★ 5/5

Trustpilot

The whole lettings team at Chestertons…

The whole lettings team at Chestertons assisted me as a first time landlord with professionalism and thorough guidance...a special mention to Emily, David & Gee for their support.Thankyou guys, great service 😊

Tina · 4 May 2022

★★★★★ 5/5

Trustpilot

Excellent buying experience from Chestertons Kew

We recently purchased a property in Kew through Liz Teeder. The experience was excellent. Liz is super professional, responsive and efficient and genuinely caring about ensuring a good outcome for all parties. Very happy to recommend!

Jason · 22 September 2021

★★★★★ 5/5

Trustpilot

Chestertons South West Lettings, Jasmine

Excellent service from Jasmine! It was my first time renting and Jasmine made the process easy and stress free. She answered all my queries quickly and was very helpful and friendly. Would definitely recommend Chestertons !

Danielle · 20 September 2021

★★★★★ 5/5

Google

We have just sold our flat in Islington through Chestertons' Upper Street Branch. We dealt with Scott Abrahams who was great from the start - always on hand to help and a great communicator. They were a bit more expensive than some other agents but fully delivered in a very tricky market. Well worth the extra fee and I would certainly recommend both Scott and Chestertons to anyone else. A big 5 star thumbs up from us!

Mark · 25 October 2018

★★★★★ 5/5

Trustpilot

Ellie and her team are great to work for

Ellie and her team are great to work for & always friendly, efficient and productive.

Phil · 17 November 2023

★★★★★ 5/5

Trustpilot

Ann Dickson at Chestertons has been…

Ann Dickson at Chestertons has been outstanding support with managing the property we are renting. She takes ownership of issues and makes sure they are tackled and is of great service when communicating with landlords on pur behalf.

Mark · 3 February 2025

★★★★★ 5/5

Trustpilot

We had a great experience with the…

We had a great experience with the Chestertons.Stav was brilliant from our first viewing!He made the process of renting the property seem easy. We are very happy with our new home and would highly recommended!

Nteria · 10 November 2021