Trusted Agent profile · Islington
★★★★★
2,774 reviews across 3 platforms
327-329 Upper Street, Islington, N1 2XQ, N1 2XQ
Part of Chestertons, see every office.
Chestertons's office in Islington, at 327-329 Upper Street, is rated 4.5 out of 5 across 2,774 reviews on three platforms, including 582 Google reviews rated 4.5.
Every review we hold for the Islington office, from every platform, shown as written. First names only.
5/5
TrustpilotChestertons South West Lettings - Jack
Jack from Chestertons South West Lettings is very professional. Responses from him is very fast. And he knows what the customer needs. And the explanation is very clear. A very happy and seamless experience. Thanks.
Your feedback is highly valuable to us, and potential clients. Thank you for taking the time to post a review.
5/5
TrustpilotAbove and beyond!
Went above and beyond to help get our apartment. At the time we were living abroad during tgecpandemic and Jasmine was great taking videos and showing us around the potential accommodations. Great job done! Thanks.
It is great to hear that Jasmine has been able to assist you virtually!All the best.
5/5
TrustpilotLouis Vasili
I worked with Louis Vasili and he was great! He was very helpful and attentive I feel so lucky. Chestertons connect was also a very easy and convenient service. Highly recommend thanks!
Thank you for sharing!
1/5
TrustpilotI do not recommend this agency!
1. Our tenancy agreement had a clause that the flat should have had a professional cleaning at the day we checked in, but obviously they did not. We had to sleep one night at the hotel, which money they did not Reduce from the rent. 2. I complained about few things that needed to be renewed in the house a few months no one took actions. 3. I have made complains 5 months about mouses🐁 in the house, they did not took action and in the end never replied to emails.
Thank you for getting in touch.We sincerely apologise and take all feedback very seriously.We requested your further information in order to take action as soon as possible but unfortunately, we haven't heard back from you yet. Please email us at social@chestertons.com so that we can take the appropriate next steps and resolve this.
5/5
Trustpilot3 bedroom apartment Review
I was desperately in search of a short let 3 bed apartment with local amenities. I was contacted via email by an agent of Chestertons who was kind enough to help me search for the perfect apartment. It didn't take too long before I had a list of places to look at. I was offered a virtual tour and an in person tour which I had someone do on my behalf as I was abroad at the time. The agent and I were able to also correspond via WhatsApp as well as email which made for a smoother transaction. She was very thorough in her search and paid great attention to my needs. It's my first time going through an agency, as I usually use holiday serviced apartment websites. But so far, my experience with Chestertons has been a good one and I have recommended them to other family members. Madi even went as far as to copy herself in emails between myself and the company in charge of the property to make sure that the handover process was pretty streamline and she was always ready to offer assistance with clarifying any documents I found confusing.
We are so pleased Madi helped you find the perfect apartment! Thank you for the 5 star review
5/5
TrustpilotGreat experience working with Chesterton's
I recently relocated to the UK with my family and had a very challenging time finding an apartment that would totally meet our needs. As luck would have it, I came across an apartment listed by Chesterton's. While that particular space wasn't available anymore, the agent Madi immediately found two similar properties to show us, one of which we immediately fell in love with. She guided us through the entire negotiation and rental process, additionally the Chesterton's secure online portal made the process very seamless and transparent. They also provided a thoughtful move in package with some essentials and this added touch was really thoughtful. The team have been so very helpful and proactive and I would definitely be referring others to them.
Thank you so much for your review. We are so pleased to hear!
5/5
TrustpilotExceptional estate agent
Tanya Malik was nothing but professional, outgoing and extremely helpful. Made the process of moving so seemless and stressless. Thank you so much! She really is a credit to the company.
Thank you for your review Leandra. We are pleased to hear this!
1/5
GoogleThese guys are an absolute joke. Maybe it’s a post covid hangover, but it’s pretty clear this outfit expects to still get paid full rates for absolutely minimal work. Very poor service with a total disregard of customers. I’ve been trying to let with these guys and either there provide no response to emails or if you do connect it’s just an opportunity for Chesterton’s to collect all your data including your mother’s maiden name. If you are a landlord or a seller, your money is going down the drain.NegativeResponsiveness, Professionalism
Thank you for getting in touch. It is important to us that we are able to discuss this with you further in order to understand and resolve any outstanding issues. Unfortunately, we are unable to link you to a property in our system with the details provided in this review. Therefore, please do reach out to David (Lettings Manager) and our team in Islington who are keen to speak with you. Kind regards
5/5
TrustpilotXiaoyi has been great
Xiaoyi has been great - answers fast and helps us with whatever we need effectively
Thank you very much for the 5 star review Afonso
5/5
TrustpilotGreat experience. I cannot recommend highly enough!
This is my second tenancy through Chestertons in the last few years and in both instances the level of service I’ve received, especially from Olivia but indeed the whole team, has been second to none. Prompt responses to all my queries (even outside of usual hours), great flexibility with viewing times and then an incredible follow up service helping me to secure a wonderful flat in St Katharine Docks.I’m sure the experience of my new landlady and landlord has been just as seamless from their side. I cannot recommend highly enough!
We hope you're very happy in your new home!
1/5
TrustpilotAvoid Chesterton’s…
Avoid Chesterton’s like you would Covid. From the beginning of our tenancy, to the last day, we have endured nothing but frustration, aggravation and excuses. Day one: my wife arrives to take possession of our flatt and found the unit FILTHY. Chesterton’s assured us the flatt had been professionally cleaned and inspected. My wife was fortunate to find a professional cleaning company to perform a same day cleaning. Of course, no compensation was offered and all she heard was excuse after excuse. Last day: after two years of tenancy, it took over TWO MONTHS for our deposit to be returned. Again, (with no fault of our own) incompetent, ill-trained, complacent, and unprofessional behavior caused this unacceptable delay. Interaction, in between our two year tenancy with Chesterton’s, was equally unacceptable. If you find a flatt managed by Chesterton’s, run fast and run far.
Thank you for getting in touch .We sincerely apologise and take all feedback very seriously so we will action this immediately.In order to do this we will need your further contact details (i.e. your address) which we have requested. Please accept this request so we can take action as soon as possible.
4/5
TrustpilotTushar Bhatia Rental
MyReview:I was only too pleased to be told I could write a review for a member of staff at Chestertons, as I felt that somehow I needed to express how much I appreciated working with Tushar Bhatia in Rentals.From my first encounter with Tushar, helping me to find new tenants for my rental, I realised he was a breath of fresh air to deal with. Not only attentive and pro-active but also showing me how well he followed through in detail with his email responses, which can often be a bit of a weak link. But not so in his case, as he would always respond before the close of day with an informative and well constructed message. It struck me during my time dealing with him in fact, that he must of experienced professional training or maybe that he just had an inherent aptitude to be able to communicate so thoroughly and be so conscientious. He successful found me my new tenants within a short period of time, which by doing so meant no loss of income.A joy to work with. Would highly recommend him.
Thank you for sharing your experience with Chestertons!
5/5
TrustpilotRenting process review
Myself and my partner had Heather as our tenant/landlord negotiator for Chestertons. I have nothing but positive things to say about Heather - as first time renters she was responsive and efficient in answering any questions we had about the process. She booked us in for a viewing quickly, was professional, courteous and very friendly when showing me around and even arranged with the current tenant at the time to show as around again as my partner was unavailable the first time. She made the process clear, easy and straightforward which is super appreciated after hearing lots of nightmare experiences with estate agencies and renting. Thanks again Heather for your help and for a great first time experience with Chestertons!
Thank you so much for sharing! We are so pleased to hear.
4/5
TrustpilotMy Experience with Chestertons…
I have had dealings with Chestertons twice; once when purchasing a flat and another when renting it out. Both my experiences have been good . The team is professional and most of the time, very efficient in dealing with all sorts of queries. My experience with the rental department has been way better than that of my purchase. All in all, I recommend this agency for those who seek quality service and support relating to issues concerning the sale, purchase or rental of a property.
We are pleased to hear this, thank you for sharing!
5/5
TrustpilotRisida Greeganage
Risida Greeganage dealt with a letting matter in Kew for us very well. She was responsive and ensured everything completed smoothly and on time. She also did so in a way which allowed all concerned to achieve the above and continuing good relations.
Hi Christopher, thank you for sharing your experience with us. We're happy to read that Risida was on hand to assist you and made the process a smooth one. Best wishes!
5/5
TrustpilotThanks Daniel Sie!
Just wanted to say a huge thank you to Daniel for all his assistance and hard work throughout the letting process. He was professional, respectful and an incredible help. Thanks Daniel!
Thank you for leaving your review with us Carlin!
5/5
TrustpilotStrongly recommend
Lily is great person to deal with: professional, knowledgeable and considerate. Quick to respond and overall very helpful, leading to a great experience.
Hi Kate, thank you for leaving this review - it's great to hear that Lily was on hand to assist you with your property search! Should you need any further assistance, please let us know. Best wishes!
5/5
TrustpilotWe had great support from Chestertons…
We had great support from Chestertons on closing the rental contract. Everything was done on a timely and responsive manner. Particular thanks to Madi, she was great support!
Thank you for sharing Farid!
5/5
TrustpilotLorna was great with our offer and move…
Lorna was great with our offer and move in experience!
Dear Sophie,Thank you for your 5* review of the recent service you received from our James Pendleton Lettings Department. Lorna will be thrilled with your feedback. We are delighted to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us. We wish you all the best in your new home.
5/5
GoogleWilliam Robertson recently handled a sale for me. He was incredibly professional and always accessible at the other end of the phone. With the banks turning off their taps, I was very worried that we wouldn’t be able to sell. However will found us the right buyer and got the job done in good time. Many thanks Will.
4/5
TrustpilotSupportive Staff
The staff was very helpful throughout the process and provided support when needed. Nikita was particularly good at managing the property
Hi Dylan,Thank you for taking the time to leave this review. It's great to hear how supportive Nikita has been! We wish you all the best, and please do reach out if you need any further assistance.
5/5
GoogleExcellent agile and knowledgeable team with special shout out to Jake Peters - would recommend
3/5
TrustpilotLack of agent support
My experience was unexceptional right up until a prospective buyer said they'd buy. Once a buyer had been identified the estate agent was no longer interested and paid no further attention to the process going forward, except for a number of 'phone calls to try and 'persuade' me to move my completion date forward to meet the agent's target. I felt bullied and stressed by the behaviour of the agent. In follow up to his manager I felt that the matter was not taken seriously.January 2022, still waiting for someone to contact me for further information, other than the impersonal Trust Pilot request. As before, it appears bullying is not being taken seriously by Chestertons.
We are sorry your experience wasn't 5 star throughout. In order to investigate this we will need some information from you, such as your number or email address so we can find you on the system. You should receive an email shortly requesting this via Trustpilot. Once we have this information we can investigate the matter.Thank you
5/5
TrustpilotRecommended company
We have been with Chestertons for over 6 years and we have always appreciated the prompt responses and friendliness. Our current property manager, Richard, is wonderful and has been taking great care of us. Prompt responses and efficiently. Great company
Hi Manuel, thank you for taking the time to leave a great review and for being with us for over 6 years. We appreciate the kind words. Best wishes.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Chestertons Islington hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Islington.
