Trusted Agent profile · Islington
★★★★★
2,774 reviews across 3 platforms
327-329 Upper Street, Islington, N1 2XQ, N1 2XQ
Part of Chestertons, see every office.
Chestertons's office in Islington, at 327-329 Upper Street, is rated 4.5 out of 5 across 2,774 reviews on three platforms, including 582 Google reviews rated 4.5.
Every review we hold for the Islington office, from every platform, shown as written. First names only.
5/5
TrustpilotChestertons South West Lettings - Kate
Kate was friendly, accommodating, and responsive to all our questions and concerns about moving to SW. Her personality and warmth contributed so much to our good experience with Chestertons. Thanks a bunch, Kate!
Thank you for the five star review! We have passed your comments on to Kate who was very happy to read your feedback.
5/5
TrustpilotSuccessful sale
The experience was positive; Jack Osmond was highly communicative and delivered several potential buyers for the flat, and based on our understanding of the market, we were happy where we landed.
Thank you David. We are so pleased to hear this!
5/5
TrustpilotAkikur Rahman of Chestertons South…
Akikur Rahman of Chestertons South Kensignton has been wonderful in helping us with letting our property. He left no stone unturned and has been a marvellous back up.
Thank you for sharing! We are so pleased to hear this.
1/5
TrustpilotBad experience as landlady
I give them one star as i have been having really bad experience with this company. They were nice and quick to respond when they were advertising my flat. Their agent push me into accepting a couple although i had my doubts - i say they are pushy.As for collecting rents for me never pay me on time. I paid them to collect the rent for me to avoid chasing the rent but this company never pays my rent back into my account on time - always late. I don’t recommend them. I regret choosing Chesterton to be my agent.
5/5
TrustpilotAnson Nyako - Chestertons
Anson was incredibly helpful and friendly. He was always quick to reply and was very attentive. Very professional and quick to offer support - would definitely recommend!
Thank you for your review Emma!
5/5
TrustpilotGood response time to queries
Good response time to queries - thanks Suzan and Matt
Dear Ingrid,Thank you for your 5* review of the recent service you received from our James Pendleton team. Thank you enough for taking the time to feed this back to us. We wish you all the best.
5/5
TrustpilotA wonderful lettings team at Chestertons…
What a wonderful lettings team at Chesterton's, they not only offer a professional service but they are also very considerate to personal needs of both the tenant and the landlord. I would highly recommend both Marianna and Iain, they both go above and beyond with every request - thank you both for taking such good care of us and our property!
It's been a pleasure Janine, thank you for sharing your feedback with us!
5/5
TrustpilotVery supportive and professional
Chestertons Barnes were very helpful with both our sale and our purchase. They are consummate professionals who supported us every step of the way. Highly recommended.
Thank you for sharing Lucy!
4/5
TrustpilotSpeedy service and slick set up
Speedy service and slick set up - very professional. The only reason it is not 5* is that there are perhaps too many individuals involved in dealing with a property (I am a landlord) which can get a little confusing and things can get lost in communication.
Dear Claudia & Jim,Thank you for taking the time to let us know how your journey this far has been with James Pendleton. Customer service is so important to us and we are so pleased to hear you have had a positive experience with our team. We will take on board the feedback regarding the process, this is very helpful to us, thank you. Wishing you all the best.
5/5
TrustpilotGood communication. Thanks Natasha for answering my…
Thanks Natasha for answering my questions and completing the job very efficiently.
Thank you for your review Karen, we'll make sure to pass this feedback on to Natasha and the rest for the team. Best wishes!
5/5
GoogleOliver De Wan has been an absolute rockstar and was pivotal in ensuring a smooth sale of our property, juggling a very difficult lawyer on the other side. He handled a number of tricky issues even while on holiday and it is safe to say that the sale would likely not have gone through without him. He and the wider team did a great job. Thank you.
4/5
TrustpilotI rented a property for 18 months where…
I rented a property for 18 months where Chestertons acted as the tenancy manager (Imogen Kovacs) and received a great service throughout the tenancy.Whilst the landlord was not always the most helpful, Imogen handled this tactfully and sought to present sensible solutions to issues which arose with the house. She is very responsive and was a pleasure to deal with.
Hi Simon, thank you for your feedback. It's great to hear that Imogen was on hand to help throughout your tenancy. Should you need anything in the future, please do get in touch!
5/5
GoogleChestertons was such a refreshing experience for us. Aylin and George looked out for us and really went above and beyond for us during our property search. As international student clients, the process couldn’t have been smoother, I can’t recommend them enough!
Hi Saadman, thank you for leaving some positive feedback and sharing your experience with the team. We appreciate the support and wish you all the best.
5/5
TrustpilotVery Professional
Very Professional! Working with Niema Latiff is great
Hi Michel, thank you for leaving a review. Wishing you all the best!
5/5
TrustpilotExcellent service
Chestertons helped us with all aspects of searching for a tenancy - making an offer, navigating the terms of the lease and moving in. We worked with Olivia, who was excellent.
Thank you for taking the time to leave a review, we are so pleased to see that you had a five-star experience
1/5
TrustpilotChestertons unethical marketing
Chestertons has now taken to using 3rd party companies to market information and put “Dear Homeowner” as a way of circumventing GDPR. This is intrusive and raises ethical questions about their practice. The purpose of GDPR was in part to stop unwanted marketing by companies and third parties.Since my review Chestertons posted a response to below asking for my personal details so that I can "opt out" which rather defeats the purpose, as they wish to bypass GDPR. They do not take marketing seriously if they use 3rd parties to target people and put "Dear Homeowner".I am happy to provide the evidence to Trustpilot, but do not want marketing from Chestertons. The simplest way would be to delete all unnamed "Homeowners" from their database and have an opt in only.The ICO is the next step as a formal complaint as I never opted in.Even if legal this is unethical and a way of circumventing GDPR. Can one trust a company who behaves like this?
Apologies for any confusion, as we now understand that you are referring to our print communications. All mailings are sent using publicly available address information - without any personal details shared about the homeowner.As you have mentioned, the mailing sent does not include any personalisation, hence the term 'homeowner'. Chestertons does not know, or store your name or any other personal details.Non-personalised Direct Mail sent to addresses available on a public register is not subject to GDPR regulations as per Article 17 - “Right to Erasure (right to be forgotten)” - and Article 21 - "Right to Object".You can make a request to an organisation to stop processing your data (address) for the purposes of direct marketing. However, “Using an article 21 notice won’t stop mail addressed to the occupier, only post which is addressed with your name.”**Response from the ICO
5/5
TrustpilotTamara Price recently handled the…
Tamara Price recently handled the process of asking my tenants whether they wanted to renew their contract for another 12 months. She did this promptly and efficiently, which is all one can ask. Thank you, Tamara. It's gratifying when everyone does what is required without having to be continually prompted.
Hi Julian,Thank you for taking the time to write a great review and sharing your experience with Tamara. We are so glad she was efficient and prompt with help.If you require any further assistance, we will be happy to help.Best WishesChestertons
5/5
TrustpilotVery efficient service
Very efficient service and quick to find tenants. Mainly dealt with Shannon who is an excellent negotiator and supported both the tenant and the landlord from the start to the end.
Thank you for sharing your feedback! We are very pleased to hear of your positive experience.
5/5
TrustpilotChestertons South West Lettings - Jasmine
We had such a great experience with Lizzy when purchasing our house that we felt obliged to give Chesterton's a go when letting out our place, something we didn't regrer as we had an absolutely perfect experience from Jasmine. She was polite and conscientious throughout the whole process and over delivered in terms of rent and all on a time scale that suited us.Only complaint would be of Chesterton's online portal for documentation. I consider myself pretty competent when it comes to technology but I found it confusing to understand and use. Thankfully, Jasmine would take over and upload necessary documents on my behalf and keep me informed of what was needed. Would definitely use Jasmine again.
Thank you for your feedback. It is excellent to read comments from a client who has experience both the sales and lettings side of Chestertons.We are currently working to make improvements to the Chestertons Connect platform, based on feedback from our landlords and tenants.
5/5
TrustpilotI have been with Chestertons for many…
I have been with Chestertons for many years. They have been helpful and respond quickly to requests and get repairs done quickly when required. The statements and payments are also well presented and timely
Hi Barry, thank you for taking the time to write a great review. We appreciate the support and wish you all the best.
1/5
TrustpilotI have repeatedly received…
I have repeatedly received unsolicitated letters about valuation despite being on MPS. I've filled in the Edit.me website asking to be taken off the list multiple times but the letters keep coming. I've even emailed my local office a number of times and asked them to stop sending me the letters but they seems to be coming even more frequently. The fact that they don't listen means that I would never use Chestertons to buy or sell a property.
Thank you for getting in touch Charlotte. We are sorry to hear you are not satisfied with the service received.We take all feedback very seriously and will action this to be stopped immediately. In order to do this we will need your further contact details (i.e your address) which we have requested. Please accept this request so we can take action as soon as possible.
5/5
TrustpilotWe’ve had a great experience with…
We’ve had a great experience with Chestertons. Tamara Price was a great help!
Hi Rebekah, thanks so much for your feedback! We'll make sure to pass this on to Tamara and the rest of the team in Battersea. Best wishes!
5/5
GoogleJake was very helpful and proactive during my search and was very keen to help us in finding our new home. The process was smooth with great communication throughout and we love the new place!
Hello Viren, Thank you for taking the time to post a review. We have passed your comments on to Jake who is very pleased you had a positive experience with him and the team in Islington. If you do have any queries in the future, please do not hesitate to get in touch. We wish you all the best for the future, in your new home.
5/5
TrustpilotDecisive action over a dispute
When my tenants moved out and left the apartment needed a lot of cleaning, this could really have left me out of pocket. Ryan Briggs mediated this issue with them calmly and quickly, retrieving the money that had been spent on professional help.
Hi Daniel, thank you for your review and we're happy to hear that Ryan resolved the cleaning issue for you. Should you need anything else, please do let us know.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
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