Trusted Agent profile · Islington
★★★★★
2,774 reviews across 3 platforms
327-329 Upper Street, Islington, N1 2XQ, N1 2XQ
Part of Chestertons, see every office.
Chestertons's office in Islington, at 327-329 Upper Street, is rated 4.5 out of 5 across 2,774 reviews on three platforms, including 582 Google reviews rated 4.5.
Every review we hold for the Islington office, from every platform, shown as written. First names only.
5/5
TrustpilotHugo has been a pleasure to deal with
Hugo has been a pleasure to deal with, he is very attentive and has always gone above and beyond when letting our apartment out. I would always recommend Chesterton's, and Hugo specifically to anybody looking to let their properties.
Thank you for your review George! We are so pleased to hear this.
5/5
TrustpilotMichelle Frogley has been superb
I am particularly singling out Michelle Frogley as providing an excellent service and going above and beyond in helping me through the process of managing the end of one tenancy and the beginning of another, helping me to understand all stages of the process and breaking down the finances involved. She has been able to step in and clarify areas that are not even in her remit, and has been so patient and friendly throughout. She's been absolutely wonderful.
Hi there, what a glowing review for Michelle - thank you for sharing! We'll make sure to pass this feedback on to her and her manager. If you need any further help, please do get in touch. Best wishes!
1/5
TrustpilotChestertons is poor agent ever!
Updated 1/19: So far Chestertons no update response here and we didn’t get reach from their team. According to the legal advice that after landlord/letting agents serve Section 21, tenancy have right to move out any time without requiring further notice of that. I am doubt about Chestertons is professional letting agents which should aware the legal process, but what reason they could stand with landlord to insist we hv to provide 2 months notice and holding our deposit refuse to refund? What is their professionalism?Highly not recommend Chestertons, they did nothing to help on tenant as they only stand as landlord’s point of view. Delay of responding email and call, one of bedroom of our apartment out of heating for over 6 months still pending for repair until council step in; since landlord assigned the technician visited to repair other items but just reviewed twice without start any actual work for repair and they think that is good enough but didn’t solve no heating problem, so silly funny! Seem like they don’t aware what is urgency especially heating is basic supply which landlord hv to provide and repair immediately.Other repair situation always delayed for few weeks as normal, we have to push again and again, or they assigned the workers come without communicate the time and schedule in advance. One of the case was we were out of apartment, wile they/landlord assigned the workers came for repair works and they called several time to persuade us allow the worker use backup key to kick start the work without our present, definitely we refused of it.Chesterton acted as agent but seem like they did nothing to help for tenant. They just like act as communication hub but they don’t have any procedures to do what if any situation happen or landlord didn’t response.The landlord served us section 21 as we think that is kind of revenge eviction; we tried to negotiate the move out date to extend one month to End of Nov due to estate management is renewing the lift until end of Oct which is the move out date landlord requested, but they just simply ignore and not positively to negotiate of it. And Chesterton and landlord didn’t care you move out the property with those big boxes and furnitures without lift support. They don’t care about what difficult you are facing without lift, and they said that should be fine to use the stairway for move in or move out. Therefore, we exercise our right to stay and find the new property to rent at the same time after we consult council’s and legal advice. So ridiculous was one of lady from Chestertons Letting or Sales dept. called us and asked a silly question impolitely why we don’t move out as their requested as she have client ready to move in, in fact we already emailed to their management team in advance of our decision before, obviously their internal didn’t communicate at all. It’s really ridiculous that she also roughly asked why we complaint the apartment condition but keep staying in the property why not just move out. This is really not professional for such kind of blame from the Chestertons sales. We wrote another email and called the property management team for such situation and formally request that no calling for disturb from this lady again. But she kept calling every 2-3 days for 2-3 weeks which is insane.Finally, we informed the Chesterton one month in advance that we are moving our end of Dec, they send us some normal mail few times without any concern of move out date until 18 days later that they requested we hv to provide 2 months notice as original contract because of landlord’s feedback; yes, they took 18 days (over 2 weeks) to say about objection of move out date, so ridiculous. While we signed the new contract with new agent/landlord after issue move out notice to Chesterton as their first reply without any objection of move out date. Right now they still insist the contract will keep until Jan. Believed Chesterton/landlord may try to deduct our deposit for that, but definitely we will fight for our interest.Again, no Chesterton if you are tenant! What a rubbish company ever! We spent a lot of time every month to deal with this unprofessional agency company during the last 14 months.Updated: I don’t know why trustpilot or Chestertons hv the right to force me provide further contact information for follow up!( As trust pilot threaten to remove the post if I don’t response, how come?) I am already using the real name (as I deal with Chesterton), Chestertons should be easy to check out the situation. But honestly I don’t think they care the reputation.
Hi Vincent, thank you for taking the time to provide us with more information so we can look into this for you. We take client dissatisfaction very seriously and would like to investigate this further with the relevant department. As soon as we receive an update we will be in touch and post a response for you here.
5/5
TrustpilotJoyce Pau is an excellent property…
Joyce Pau is an excellent property manager . She responds quickly to emails and sorts any issues out tenants report quickly
Hi Katherin, thank you for your feedback. We're happy to hear that Joyce has been quick to respond where needed. Should you need anything else, please let us know.
5/5
TrustpilotVery very happy
Firstly the company; I called in between Christmas and New year when most companies are dead to the world, however Chestersons had someone manning the phones to at least take a message and get it allocated to the right person for their attention as soon as they came back from holiday. Which put us in touch with Delphine who was extremely helpful, knowledgeable and efficient in dealing with our rental search. My wife and I were very pleased with everything she did for us.
Morning Jason, thank you for taking the time to leave this review! Christmas is always a difficult time to get in touch with some companies but at Chestertons we always have avenues for people to get in touch. We're happy to hear Delphine assisted you with your rental search and will pass on your compliments to her. Best wishes for 2023!
5/5
TrustpilotSupport
I contacted Tamara about a property, she helped me work on my offer, which was then accepted. Throughout the whole renting process, Tamara has been there to help me and to give me advice and support.
Thank you for your review Ana!
5/5
TrustpilotGreat service from Gary and Tamara
Great service from Gary, Tamara and team at the Battersea and Clapham office. Let flat efficiently without a void, funds transferred promptly and last but not least, the advertising board was removed promptly after the new tenant moved in.
Thank you for sharing your experience with us at Chestertons!
5/5
TrustpilotGood experience
I was looking for a house and had several viewings with Juliette, very pleasant and professional young lady. The communication was always easy and fast. She adjusted to my working hours and scheduled some viewings on her days off. She was attentive and efficient. Will definitely use this agency in future and Juliette in particular.
Hi Alevtina, what a great review for Juliette! Thank you for sharing your experience with her and please do reach out again in the future if you need help with any property searches.
5/5
TrustpilotGreat agency!
Aki is really professional - and brings a sense of humor to his job which is always refreshing! I have a number of properties which he has helped find excellent tenants for and would undoubtedly use him again.
Thank you for taking the time to leave such a great review!
5/5
TrustpilotGreat property management
Risida manages my apartments at Chestertons currently. She is incredibly efficient, friendly and brilliant at giving me advice on issues relating the property and the tenants. She’s clearly very capable and hope she will stay as the property manager for my apartments for a very long time.
1/5
TrustpilotTerrible property management team
Terrible property management team. Already more than a month and a half I'm having the issue that I can not use the bath in my house because the bath tap needs to be replaced. I have been calling and chasing them almost every week twice via email and phone calls, but still experiencing the same issue. First of all, they had more than a week crash system when they could not access their emails and phone line (i still do not understand why their problems it's supposed to be my concern), After which the property manager left for annual leave which extended everything for another week. Finally, i reached the main manager, and after they send finally someone to fix it, the engineer came but he did not know the information from the first inspection regarding which part exactly should be replaced. In the end, the contractors went for the holidays, and Chesterton told me that they can not do anything with this. As I have a separate shower in a flat there is no emergency situation. However, i have a small child and the apartment is really cold in the winter so a proper bath for me is essential. Plus, I am paying regularly for the apartment 2 bed 2 BATH ( second month i can not use the facilities property). After the holidays i called first thing ( but before i have been promised that someone will call me and update me)^ which obviously did not happen, after chasing them another week, I am still having the same issues and no one gives the calls back with an update, as well as no one replies on my emails.I would never recommend deal with a property management office in this company, they do not care about your issues and barely knows how to deal with customer care. Really bad communication between the members of the staff. WOULD NEVER USE THEIR SERVICES FOR ANY CLIENTS, AND OBVIOUSLY NOT FOR YOUR PERSONAL USE!!!!!!!!!!!!!!!!
Hi Anna, we are sorry that you have needed to raise this review. We understand that you have spoken with one of our Managers this afternoon and that the issue relates to a tap in one of the two bathrooms in your flat. The tap required dismantling due to its specification before a quote could be obtained. We accept that there has been a delay due to the Christmas break but the Landlord has now approved the necessary works. As agreed, we will provide a further update to you at the start of next week. Should you have any further queries, please let us know.
5/5
TrustpilotTamara Price was super helpful
Tamara Price was super helpful. All the employees at this agency were super kind and accommodating. I would definitely work with them again.
We appreciate your kind words about Tamara! Let us know if you need anything in the future, we'll be happy to help!
5/5
TrustpilotAmazing Service!
We have been working with Chestertons St Johns wood and honestly it's been nothing but a breath of fresh air! the transparency and the honesty sets them apart, especially Charlotte, she has been nothing but accommodating and comforting! I highly recommend them.
Thank you for this excellent review.
1/5
TrustpilotZero accountability
Zero accountability. Revolving door of agents. Poor service.
5/5
TrustpilotThank you Shakil for your reactivity…
Thank you Shakil for your reactivity and help.
Thank you for the 5 star review
4/5
TrustpilotGreat service - Isabella Battersea Park
Big shout out to Isabella from Battersea Park for helping us get the flat we wanted. She went out of her way to help us and made our life a lot easier throughout the letting process. Thanks!
Thank you very much for leaving your review Emily!
5/5
TrustpilotMultiple change of sharer
Fiona, I hope you have survived the multiple change of tenants and contracts that I have put you through these last few months.It must have been one of the longest and most frustrating experiences of your career!I just want to thank you for your patience, perseverance, determination and diplomacy over the many months to finally get the process over the line.Your efforts are really appreciated.
Hi David,Thank you for your great review and we are glad to hear Fiona was so helpful and patient. If you need anything else, we would be happy to help.
5/5
GoogleWill was excellent he always replied to our questions day and night, scheduled all the viewings we wanted asap, and showed us great options in areas that we initially did not see online nor considered but in the end we ended up deciding to purchase one of those options.
5/5
TrustpilotThanks to James Susan Matt & Toby for…
Thanks to James Susan Matt & Toby for smooth tenancy change over and management.
Dear Helen,Thank you for your 5* review of the recent service you received from our James Pendleton Lettings & Property Management Department. We are delighted to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us.
5/5
GoogleFantastic experience with Chestertons buying my new place. - From the day I placed an offer to moving day, Guy Morgan from Chesterton's was highly involved throughout the journey and I rate him highly. - He found a good middle ground during the negotiations and managed the process extremely well. - Extremely responsive - would respond to emails immediately and 9/10 times would pick up my call (and if he didn't, he would email or call back). - Went out of his way to work with the broker and lawyer to make the deal happen within the stipulated time. - Was transparent throughout the process and would answer my many questions. Very pleased with Chestertons and I would strongly recommend them for any buyer!
Hi Rachana, Thank you for taking the team to leave this review. We're so pleased to hear about how efficient and helpful Guy has been throughout your buying process! We wish you all the best in your new home, and please don't hesitate to get in touch if you need any further assistance.
4/5
TrustpilotProperty management
I have used Chestertons for many years. Mark Kardos is always efficient and helpful, and manages the flat in a professional manner.
Thank you for your feedback Isobel, it's great the hear that you've used Chestertons for a number of years and Mark has been on hand when needed. Let us know if you need anything else, best wishes!
5/5
GoogleWe approached Chestertons about selling our small house after our initial agent failed to get any offers. We had viewed a couple of potential houses with Dean and his approach was very open, honest and professional. Once we signed with them Dean and the team really got people through the door and created a huge interest in our place. So much so that when we got a buyer we had 4 offers on the table at a price neither we nor them had anticipated. I would definitely sell through them again.
5/5
TrustpilotGreat experience- Myha has been very…
Great experience- Myha has been very supportive and responsive throughout the process. Procedures have been smooth and the office as well as the agent were super reliable
Hi Jenny, thanks for your feedback! We're delighted to read that Myha and the rest of the team made the process easy for you. Feel free to reach out to us again should you have any further questions. Wishing you a great week!
1/5
TrustpilotAVOID AT ALL COSTS IF YOU ARE A TENANT!!!
If you are looking to rent a property managed by Chestertons, just don't. It is a very frustrating and exhausting experience. In particular, we are working with Chestertons Islington.We have been waiting for the repairs (broken appliances, leak in the bathroom, etc) to be performed for almost 3 weeks since we moved in but all we get is that they can't get a response from the landlady. So, they are basically just another layer to delay communication between tenants and landlords, which is already not famous for being quick in general. Apparently, they don't have any protocol for this case as well, so landlords can just ignore requests and live their lives while tenants are trying to fix issues.They ordered gas engineers for the boiler but only after more than a week of our trips to the office, countless calls, and words about this being illegal to leave us without heating in the winter. All other issues - we don't get any help from them. Broken oven, broken microwave, leak, broken TV, another leak, faulty wiring, broken mixtape, and more. Extremely frustrating, feeling hopeless as we still need to work with them for a year. Their property managers only care about you paying rent and not about any kind of landlord obligations.UPD: Haven't received any request for more information despite their reply
Hello Aidarbek,Thank you for your patience whilst we looked in to this matter. We deeply apologise and understand the frustration caused by the delays in repairs for your property. Please be assured that we are doing everything in our power to get in touch with your landlord about these issues. Despite this, the appropriate property manager should have been in touch by now to assist on resolving and getting repairs organised for you. Please do keep in touch with the team should you have any further queries, and they will be able to assist you further.
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