Chestertons Islington reviews

★★★★★ 5/5

Trustpilot

Serve your interests well

Competitive fees, friendly staff, got lots of viewings and drove the process so we completed by my deadline. Luke Drewitt was my primary contact, kept me in the loop all through the process and was a pleasure to deal with. Would recommend.

Ali · 10 April 2022

★★★★★ 5/5

Trustpilot

I cant reccomend Chesters enough

I cant reccomend Chesters enough, what a fantastic service right from the start. They made the selling process so easy and they are an absolute delight to deal with. Thanks to Ellie, Claire and Leah for all your hard workClaire and James

Christopher · 8 April 2022

★★★★★ 5/5

Trustpilot

Highly recommended

Chestertons SW Lettings have managed our property for more than 5 years now. Gary and his team are highly professional, knowledgeable and experienced in this field and I would definitely recommend them. Liam recently negotiated on re-letting the property and we are very happy with deal.

Kerry · 20 August 2021

★★★★★ 5/5

Trustpilot

Juliette is always helpful and…

Juliette is always helpful and extremely kind.You can rely on her

Katerina · 15 August 2024

★★★★★ 5/5

Trustpilot

Everything is well delivered From the…

Everything is well delivered From the beginning till now Emily help me out with the flat, and the arrangement, the landlord is kind as wellThanks a lot for that!

Lucas · 27 July 2023

★★★★★ 5/5

Trustpilot

Had a great experience with…

Had a great experience with chestertons. The process of letting was straight forward and the team were very responsive and felxible to my circumstances. Special thanks to Rufus Holt for your help!

Jake · 29 April 2023

★★★★★ 5/5

Trustpilot

As a landlord I have used Chestertons…

As a landlord I have used Chestertons for many years and to be fair they have been great. But I would like to say the Rowland went too much more than his pay grade. He worked hard, which is what Landlords want . Good job R.

Claire · 12 August 2021

★★★★★ 1/5

Trustpilot

Chestertons; unhelpful and not friendly…

Chestertons bought the estate agents outfit I originally rented from. They are the most unfriendly and unhelpful rental agents I’ve ever met. First they claim not to have a copy of my keys, which means they misplaced or lost them, not too smart. Then they claim I didn’t pay my rent when I did and have a record/receipt for my bank. Then they wanted to increase my rent by 15% because “your rent hasn’t gone up in 5 years” it’s not my fault 🤦‍♀️ they send me endless harassing emails when I’m trying to work.

Joan · 26 April 2023

★★★★★ 5/5

Trustpilot

Andrew was absolutely brilliant in…

Andrew was absolutely brilliant in finding us a brilliant home! He was very attentive and always available to answer any questions we had! Without a doubt the most stress free move we’ve ever had. Can highly recommend Chestertons and Andrew to anyone!

Conor · 30 March 2022

★★★★★ 5/5

Trustpilot

We had a great experience renting…

We had a great experience renting through Chestertons - Aiste was always super helpful and responsive. It was great working with her:) the process was quick and smooth

Agostina · 17 August 2023

★★★★★ 5/5

Trustpilot

Positive experience overall

Positive experience overall. We worked with Archie as our agent and couldn’t have been happier. He helped us out with every inquiry we had and made sure we were taken care of. Couldn’t recommend more!

Davi · 14 January 2023

★★★★★ 1/5

Trustpilot

Avoid

Pushy. Arrogant. Avoid.

Elizabeth · 27 April 2026

★★★★★ 1/5

Trustpilot

No heater or hot water for four months

No heater or hot water for four months:( I definitely hate Chestertons' services. I rent a flat at Angel Islington, while the boiler was broken in early November. This should be an emergency as Chestertons defines, while this issue finally got solved by late March. During the whole winter my flatmate and I don't have heater or hot water. We had to commute to friends' home every day for 1 hr+ to take a bath and spend extra cost to buy electrical heater. What's more, the landlord refuse to return certain proportion of the rent as a compensation. What a horrible experience... I will let all my fellow international students know how poor Chestertons' services are.

Cecilia · 21 April 2023

★★★★★ 5/5

Trustpilot

Contract Renewal

Sharntell was being helpful with our contract renewal.

Antoni · 27 September 2024

★★★★★ 5/5

Trustpilot

Great Experience with My First Rental!

Great Experience with My First Rental!My experience has been great from the very beginning, with Mia showing me the house, to the closing process, and continuing with Shakil providing support for repairs and answering my questions after the rental was finalized.I can say that renting the place as a foreigner and having their support was extremely important to me.

Elton · 8 August 2024

★★★★★ 5/5

Trustpilot

Jenny was excellent and looked after my purchase diligently

Jenny was excellent and looked after my purchase so well, having said that so did Ryan and Xavier, whenever needed ....they work as a team in that they all knew the current state of play .... exceptional customer service .... would recommend without any hesitation !!

A · 22 July 2021

★★★★★ 5/5

Google

My experience with Chestertons Islington has been nothing but positive. No matter who I have spoken to, I have had quick, helpful responses. I have never been made to feel left hanging, waiting for an answer, and have been supported before, during and after my tenancy. Special mention to Simon who has always been super quick to answer my queries and assure me of any worries I may have (very helpful when you're a first time renter as a student!!) All in all, a rosy experience. If I come back to live in Islington, I shall be running straight to them!PositiveResponsiveness

Elizabeth · 12 February 2021

★★★★★ 1/5

Google

AVOID AT ALL COSTS!!! We have had the unfortunate experience of renting a property from Chesterton’s in Fulham for 3 years. The rental price was £9,000 per month and the entire service from start to finish has been nothing short of shambolic especially considering the premium nature of this property. The entire experience was a disaster from start to finish. Start of term: The property was left in a filthy and disgusting condition. The oven had leftover burnt food still in it and was caked in grease, there was a drawer of children’s clothing left in the bedroom, stains all over the walls etc… During renting term: Every time we reported a fault, they would send the cheapest tradesman, unsurprisingly they often were unable to fix the problem, example a plumber turned up without any tools to fix a leaky toilet… Ending of contract: As part of the check in and check out process we had to pay for an independent surveyor to complete an inventory report. However Chesterton’s tried to ignore the report and attempted to charge for damages which were already present and detailed on the independent report. I sent them a long detailed email explaining each page of the report as supporting evidence against their claim. They did not even bother to read this email and continued arguing without reading the check out report for another 2 weeks. Finally 5 weeks after the contract ended the deposit amount was agreed. We then completed the Chesterton’s form with all bank details….. they have now sent the £16,000 deposit to a completely different bank account to the one we provided and refuse to investigate where the missing money is. Colette O'Sullivan then gets extremely aggressive and rude when on the phone saying that there is nothing she can do and she will now “hang up the phone” …. Extremely professional!! Throughout the entire experience there has never been an apology, I suspect this is a defence tactic in order to avoid legal claims!! The employees involved in this experience which you should avoid at all costs are: Gary Noone, Aisha Ahmed and Colette O'Sullivan. Although having dealt with Chesterton’s for 3 years I am yet to come across a single competent employee. Expect the worst service of your life! Honestly I am shocked by their arrogant, aggressive, rude and completely incompetent staff. They all read from a pre- set script and you can expect to hear phrases such as: “ let me tell you how this works”, - In relation to them trying to teach me about the inner workings of the legal system, despite the fact that they have barely a GCSE between them. “we are going around in circles”, when you have a strong case for action to be taken and they refuse to accept any responsibility or provide any solution. “ I am trying to help you”, used with an attitude in an aggressive manner as if they are doing me some great favour by finally answering my 15th phone call without any response. “ you have emailed me 3 times” said again in an aggressive manner, yes because unfortunately you do not reply to my emails! Phrases you will never hear: “ I am sorry “

Darren · 12 February 2021

★★★★★ 5/5

Google

I dealt with Will at the Islington branch who was excellent on our property search, finding us exactly what suited us and taking on board our feedback after each viewing. He definitely came into his own however once we were sorting the transaction, very swift communication and responsive to changes, excellent at problem solving and coming up with solutions for us. Courteous and always available, he was a delight to work with and we had many many calls together. Would recommend.

Ben · 12 February 2021

★★★★★ 1/5

Trustpilot

Unprofessional and unable to deliver on their service

I appointed Chestertons on a joint agency term for the marketing of my property. Despite all the promises and statements claiming to be the best local agent 'by a country mile', they simply failed to deliver across the board.Compared with the other agent, Chestertons provided poor communication and I had to chase them for any updates. They failed to adhere to proper access procedure when conducting viewings. Upon termination of their contract their sales director acted in an extremely unprofessional manner, leaving yet another sour taste to the whole experience. In contrast, the other agent conducted themselves professionally and produced three offers of which one progressed to conveyancing.So based on my experience dealing with them, I cannot find a single reason why I would recommend them in any way.

Petrolheadtv1 · 14 April 2023

★★★★★ 3/5

Trustpilot

Good experience until contract stage

I've amended my original 5 stars which I left at the stage at which the rental had been verbally agreed. My old review (which I still stand by up to a point) said: "Lily at Chestertons helped us sort out our dream rental. She got all the paperwork sorted in a couple of days and was on hand to answer all our questions."However, as soon as we got to contract stage, customer service took a nosedive. The contract was amended 4 times and each time we had to sign a new version of about 20 pages, but when I asked for a countersigned contract a few days before our move-in date I was told this wasn't standard practice.Then, when I arranged for a friend to collect our keys from the Chestertons office as we were overseas at the time, we were told that no one was sure where the keys were. This was 4 days after our tenancy had officially started. We were told to try the caretaker at a neighbouring apartment but no one was entirely sure. It took my calling the lettings manager of Chestertons to ask him to confirm where the keys were, a fair amount of time spent calling around, and finally requesting that my friend go and collect the keys from the neighbour's caretaker, before we could get hold of the keys to our new rental.So would I still recommend Chestertons? Only up until the point at which the rental is agreed, don't expect much after that.

Steff · 13 April 2023

★★★★★ 5/5

Trustpilot

Just rented out a property recently

Just rented out a property recently, thanks to Carmen vigneron who's been amazing with sorting out everything.

Annabel · 16 April 2024

★★★★★ 5/5

Trustpilot

Super Service

Jack and the team at Chestertons have been superb. Highly recommend!

JF · 3 August 2024

★★★★★ 5/5

Trustpilot

Chesterton agency / Madi Doe

The Chesterton agency and more particularly Madi Doe were very professional. She helped us in the search for the apartment but also gave us a lot of advices and support for the administrative part. She has always ben available and kind.

Clara · 22 April 2022