Chestertons Islington reviews

★★★★★ 5/5

Trustpilot

Professional, friendly service

As a landlord wishing to avoid the stress and hassle of renting, JP and in particular Suzan Salih provided a professional, personable service which made the whole process very straightforward.

David · 21 May 2024

★★★★★ 5/5

Trustpilot

Good all round!

We had a transition from the previous letting agent over to Chestertons - and they have always been freindly, happy to help, and quick to respond. Thanks especially to Risida Geeganage (our property manager). We have not had to use the team much, but when we have they have always made sure they get to the bottom of the issue and keep us updated.

J · 22 December 2025

★★★★★ 5/5

Trustpilot

We have used Chestertons letting agency…

We have used Chestertons letting agency for a good few years now and have been impressed with their efficiency and friendliness. The Lettings Manager Stephen O'Connell has been particularly responsive and helpful and the ethos he has created has spread through all his staff.

J · 4 July 2023

★★★★★ 5/5

Trustpilot

Great service from Nishaad

Nishaad was extremely helpful and quick to answer any queries I had when looking for a rental property. He was professional whilst being personable, thorough when detailing property information and I felt that he really had my best interests at heart. I will definitely be using Chestertons again and highly recommend requesting Nishaad as your estate agent.

Ksenia · 28 February 2022

★★★★★ 5/5

Trustpilot

I was so impressed with the service

I was so impressed with the service, one of the guys Conner was really polite and went above and beyond, would highly recommend them.

Alan · 29 August 2024

★★★★★ 4/5

Trustpilot

Stephen was a great help when renting…

Stephen was a great help when renting out my property. He gave sound advice and was around to assist throughout the whole process. Chestertons as a whole company seems reliable and competent. Do watch out for the number of auto emails sent out though!

Morag · 1 July 2023

★★★★★ 5/5

Trustpilot

Had a great experience with South West…

I never usually write reviews, but we had a great experience with South West Lettings. Zoë Birch is by far the best estate agent my flatmates and I have had in the area. She was quick to respond and incredibly helpful in finding us great properties during the busy summer season. Thank you Zoë for all of your invaluable help!

Paige · 25 August 2021

★★★★★ 1/5

Trustpilot

Welcome package

I just rented the house and underfloor heater is not working from the first day and temperatrure is 16 degrees. Also is really important to come someone to do WELCOME HOME showing how the house works, heater, heating time for shower, date to colect rubish and recicle...etc

HUGO · 28 March 2023

★★★★★ 5/5

Trustpilot

Big special thanks to Juliette for all…

Big special thanks to Juliette for all her help! She really made the whole process smooth and painless. Will be recommending Chestertons in the future!

Consumer · 6 August 2024

★★★★★ 4/5

Trustpilot

I’ve been in regular dialogue with…

I’ve been in regular dialogue with Akikur over a period of time. He’s always made time to explain his thoughts and the rationale behind his decisions. So when it came to letting my property, Akikur was the first person I thought of because of our rapport and the ease of dealing with someone like Akikur.

Nazim · 13 May 2022

★★★★★ 5/5

Trustpilot

Best property manager Jessica!!

Jessica Jimenez is the best property manager I’ve ever met. She is super helpful on property repairing/ replacement and another thing related to this propety. I won’t say my experience with Chestertons is perfect. But would love to give 5 🌟 to wonderful Jessica.

Yuky · 14 February 2025

★★★★★ 2/5

Trustpilot

I have had an absolutely horrible…

EDIT:Chesterton's have contacted me and have sent a person over about 12 hours after my review. They are working on a plan of action to resolve the issues. I will post updates on here.I have had an absolutely horrible experience ever since I moved in. When I went to view the flat, it had mould and water damage and I was hesitant to take it due to those issues. The Chesterton's agents assured me that those would be all fixed prior to my move in. I insisted to put those in the contract as a prerequisite for my move in, and they agreed. I thought everything was going to be fine.Well guess what, it wasn't. None of the work that was supposed to be done prior to my move in had been done. They claimed that the landlord was unresponsive, but nobody told me that despite daily phone calls. I had issues with the key pickup, malfunctioning washing machine, broken dishwasher, faulty electrical wiring in the bathroom (likely due to water damage) and myriad of other issues.So far it has been 7 weeks since I highlighted those issues and a grand total of 0 work has been done on the flat. The property manager seldom replies to emails as he is perpetually busy or on holiday, and when I pop in person to the office they are always "just about to call me" or "just about to answer my email".The moto of this agency should be "99% of your problems go away if you simply ignore them", because that's their attitude to completing flat repairs, or upholding their side of a contract they have signed.I am certain that if my rent is late for even one day I'd be bombarded with threatening phone calls and emails, but if half of my kitchen is out of service for 2 months, they can just always say "waiting for a landlord approval".

Nikolay · 28 March 2024

★★★★★ 5/5

Trustpilot

Dear wonderful Risida

Dear wonderful Risida, I cannot thank you enough for your kindness, professionalism, and continuous support. You have always handled everything with the utmost care and efficiency, making every step seamless and stress-free for me. Your dedication, patience, and exceptional service truly make a difference, and I sincerely appreciate all your efforts. I am deeply grateful to you, Ms. Risida!

Mahnaz · 27 February 2025

★★★★★ 2/5

Google

Me and 2 friends were looking for a flat to rent and I found the staff to be unhelpful, dismissive and rude. After viewing a property we submitted an application that day, but never heard back - even sent several follow-up emails asking for an update but heard nothing. Until I phoned up a week later to be told it had been let after the first viewing (would have been great to know!) Incredibly disorganised as I had never little points of contact throughout the process, the staff can get away with being disinterested and impolite as there is always going to be a demand on the flats they let. I must say Joanna was the only member of staff who treated me with respect - everyone else were blunt and cold.

Josh · 12 February 2023

★★★★★ 5/5

Trustpilot

Tamara Price at South West Lettings

Tamara Price at South West Lettings has been fantastic to deal with - super communicative and ensured we were able to let a great flat with ease. She made it a painless process and advised us on all queries we had and turned around the reservation super quickly - I would highly recommend Tamara and Chestertons

Ross · 18 March 2022

★★★★★ 1/5

Trustpilot

Been dealing with Chestertons for many…

Been dealing with Chestertons for many years, with many individuals...Although I recognise there are some decent individuals, as in any organisations, recurring behaviours include:- Outright lies- Being disrespectful (laughing at you for asking a question, shouting at you over the phone)- Lack of responsiveness- Shifting the blame on others and/or on the person coming with a query Witnessed this with front office (lettings and sales); back office (renewals, prop management), at different levels of seniority

Your_name · 28 June 2024

★★★★★ 5/5

Trustpilot

Great service

Vanessa has been super helpful with resolving issues with our apartment. She always replies promptly and answers any questions that we have clearly. Thank you Vanessa!

Hannah · 15 July 2024

★★★★★ 5/5

Trustpilot

JOYCE PAU

A big thanks to the team at Chestertons but particularly Joyce who maintained a great communication with the tenants and took care of lots of issues very efficiently,offering useful suggestions and creating good solution pathways all round.Well done

Tom · 15 November 2023

★★★★★ 5/5

Trustpilot

Renting made easy!

getting the contract and everything sorted was so easy and happened so promptly. Suzan and Hannah were fab and extremely helpful throughout the entire process !

Lara · 13 July 2024

★★★★★ 5/5

Trustpilot

Renting a property in Clapham

Renting a property in Clapham. Sharon Chattalis was incredibly helpful, all very professional and the tenancy transfer was done very quickly, with clear support throughout

Jack · 29 July 2024

★★★★★ 5/5

Trustpilot

I had a great experience with

I had a great experience with chestertons. Dawn was very helpful in every step of the way. From finding the apartment i wanted to-rent. To explaining and helping out with the agreement and discussions with the landlord.I am very happy. I will def recommend this agency and use it again in the future.

Maria · 22 July 2022

★★★★★ 5/5

Trustpilot

Thank you Chesterton’s

My experience with Chesterton’s has just been flawless. They helped me secure the apartment I liked at the best possible tenancy conditions, always being at hand for support and further clarifications in finalizing the letting process, all of that while I was away from the UK. I would like to thank in particular Luana Fiore and Rafael Alves.

Edo · 9 November 2021

★★★★★ 5/5

Trustpilot

Mark has been unfailingly helpful in a…

Mark has been unfailingly helpful in a year when I have had to ask for more assistance than usual. And when he has been away from his desk his colleagues have given speedy, friendly and exemplary help. Strongly recommended.

Francis · 12 October 2023

★★★★★ 1/5

Trustpilot

I have and am having one of the worst…

I have and am having one of the worst experiences letting from Chestertons. There have been three instances already where the agent has mis-sold on commitments when we view the property and then what we finally agreed on. They even threaten to forfeit the holding deposit if we do not move forward, which I do not know if its legal before signing the agreement, whether they can forfeit or no. But they just bully the tenants. All this has happened even before the tenancy has begun and I do not know what all I have to face with them once we actually are using the property and reach out to them if there are any problems.Also, there is literally no escalation that I have realized. I have tried to request to speak to someone senior but the agent has just denied. They even denied to meet in person in the office. As a suggestion, I would recommend you to not work with this agency in the first place. However, if that is not an option and you really like the property, I would recommend you to really get everything clarified everything. I would not recommend you to trust their word or any other verbal promise on the call. They just go back on their word very easily and it has happened thrice with me already now.

Pranav · 15 March 2024