Trusted Agent profile · Islington
★★★★★
2,774 reviews across 3 platforms
327-329 Upper Street, Islington, N1 2XQ, N1 2XQ
Chestertons's office in Islington, at 327-329 Upper Street, is rated 4.5 out of 5 across 2,774 reviews on three platforms, including 580 Google reviews rated 4.5.
Every review we hold for the Islington office, from every platform, shown as written. First names only.
5/5
TrustpilotLeusa Ellis
Leusa is very helpful in finding me a good appartment in Pimlico .She is helpful patient and understands what I need.The whole experience is very smooth and fast. I really appreciate that
Hi Yihan, thank you for sharing your experience and congratulations on finding a new home in Pimlico. Please do let us know if you need any further help. Wishing you all the best for the future!
5/5
TrustpilotRoni Bathaei was exceptional:)
Thanks so much to Roni we were able to secure our first apartment in Belsize Park in a really competitive rental market this year. Roni has been super patient, responsive and supportive throughout the process and went above and beyond to make things happen under a pretty pressing timeline. Thank you so much again Roni!
Thank you Hazel!
5/5
TrustpilotLandlord rental renewal
Niema Latif at Chesterton Renewals has been a wonderful contact for me to deal with. She has been extremely helpful and supportive throughout the rental renewal process.I really appreciate all of her help.
Hi Karen,Thank you for taking the time to write a great review and sharing your experience with Niema. Its great to hear how helpful and supportive she was throughout the process.We wish you all the best.Kind regards,Chestertons
5/5
TrustpilotStav Nicola
We got our flat through Chestertons and Stav Nicola was our agent. Stav was super helpful and was hands down the best real estate agent we have ever worked with. We would use Chestertons again just because of the experience we had with Stav and we would not hesitate to work with him again. We could not have asked for more.
Thank you for sharing!
1/5
TrustpilotPaid Rent and Deposit, Denied Access to Property
I had a very disappointing and stressful experience with Chestertons and would strongly caution others to be careful.
We genuinely regret hearing about your experience, Nihat. Your feedback is invaluable, and we take it seriously. We're committed to improving our processes and ensuring better support for our clients. Thank you for bringing this to our attention, and we hope to make it right in the future.
5/5
TrustpilotKerl Ellie was very helpful with every issue
I recently used chestertons and while there were many issues along the way, the issues were solved, and Kerl Elie was always available to help me, even over the weekend. I would recommend Chestertons to anyone trying to rent a flat!
Thank you for your feedback Pedro, we're glad to hear Kerl was on hand to help you throughout the process. Please let us know if you need anything else.
5/5
TrustpilotSharon Chattalis was very helpful
Sharon Chattalis was very helpful, and patient along the way. Instructions are clear, and letting everyone know what happens next and expectations! Highly recommended for everyone to use their services.
Dear Charlie,Thank you for your 5* review of the recent service you received from our James Pendleton team. We are delighted to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us. We wish you all the best for the future.
1/5
TrustpilotChestertons have been bombarding me…
Chestertons have been bombarding me with junk mail which are just full of the typical nonsense such as "Your property is particularly sought after""Chesterton has a list of buyers"Which is nonsense as (without going into reasons) our home is not at all sought after.Told them to stop sending us junk but they don't stop, hence the review.
Hello, so that we can assist please can you respond to the email from Trustpilot with a little more information to help us locate your property. Thank you
5/5
TrustpilotWe are glad to have Kate Bennett’s…
We are glad to have Kate Bennett’s professional & friendly support to help us source and close the tenancy agreement of our first home in UK within 10 days. Her patient advice to this foreign family from Singapore made our relocation relatively smooth. Chestertons’ online portal gives us clarity of step-by-step process and actions on contract and services. Nice job!
Thank you Jerry for leaving your review. We are so pleased to hear this!
5/5
TrustpilotChestertons South West Lettings, Sebastian & Amy
Sebastian at Chestertons Nth Barnes was instrumental in getting good quality tenants and a fair monthly lease rate. Both on the initial lease and when we needed to find new tenants. He has helped us understand the impact Hammersmith Bridge had had on the local lettings markets as well as how to navigate some of the resent lettings regulation changes. Thanks Sebastian.
It is excellent to hear you had such a positive experience with Sebastian and the team in Barnes - thank you for the review!
5/5
TrustpilotTamara has been an enormous help when…
Tamara has been an enormous help when renegotiating my tenancy, informing me of the recommended rental price and ensuring I am fully aware of all my options. Very efficient.
Hi Penelope, thank you for your feedback and congratulations on the renegotiation of your tenancy. We wish you all the best!
5/5
TrustpilotLanlord services provided by Chestertons, Kew.
This year has been my first with Chestertons as a landlord, after they took over from Featherstone Leigh. Risida has been really helpful, efficient and a pleasure to deal with, despite some challenging issues with tenants. I'm very happy to give a 5 star review.
5/5
TrustpilotTamara Price was really helpful in…
Tamara Price was really helpful in guiding us on the perfect application for a rental. We are new to the UK rental market, and we really appreciated all the help in giving context and advice for us to find a place to live!
Hi Claudia, congratulations on your new home! We're happy to hear that Tamara was on hand to guide you through the process. Should you need any future help, please let us know. Wishing you all the best!
5/5
TrustpilotKind and helpful staff
Mitch at Chestertons in the lettings department was wonderful to speak with this morning, very knowledgeable and super helpful with my queries. He had a lot of patience and was a joy to speak with. Thank you Mitch!
This is great to hear Alice, thank you for taking the time to leave a review for Mitch. Please do let us know if you need anything further. Best wishes for 2024!
3/5
TrustpilotMixed experience
My experience with Chestertons has been mixed. The people I spoke with has been friendly, however the communication could be greatly improved.I constantly had to chase for information for moving in, I didn't receive any information at all about the scheduled time for check-in to the apartment, no information about how to register for concierge, gym, etc. Another thing, which was surprising to learn, is that I will be dealing with the landlord directly instead of Chestertons - I was never informed of this throughout the process and only learnt this on the move-in day..
Hi Daniel, thank you for highlighting this to us, we've passed this feedback on to the relevant team so they are aware. Whilst we feel that feedback was given during the process, we appreciate your comments regarding specific info for the building and how to register for certain facilities. If there is anything else we can assist with, please do not hesitate to reach out directly to the team or email social@chestertons.co.uk.
5/5
TrustpilotI had the pleasure of having Madi from…
I had the pleasure of having Madi from the Fulham branch assist me with finding a new home. She was outstanding from start to finish. I am so thankful to her for helping making a stressful situation so much better. She is professional, helpful, friendly and goes above and beyond her job role. Thank you Madi!
Thank you so much Nicci! We are so pleased to hear of your experience with Chestertons.
5/5
TrustpilotWonderful care and customer service!
Sharon Chattalis has been nothing short of wonderful in handling our lease swap, from prompt communication, to clearly outlining next steps and negotiating with the landlord. The process felt quick and stress free thanks to her care and dedication to finding the best solution for all parties.
Dear Amy,Thank you for taking the time to let us know how your journey this far has been with James Pendleton. We are delighted to hear of your positive experience. Customer service is so important to us and we are so pleased to hear you have had a positive experience with our team and in particular Sharon. Wishing you all the best for the future.
1/5
TrustpilotWarning to All Landlords!
Warning to All Landlords!Having been a landlord for over 15 years, with multiple properties, I can genuinely say this has been the worst experience of all, by a long, long way. The awful experiences span all aspects of their behaivour, hence the title - this isn't limited to one bad experience, but rather chronic unprofessionalism, poor communication, bad intent (at best, simply negligent; at worse deliberate fraud - the jury is still out on this one -see below), and a fundamental lack of any respect for their clients. A sample of the awful experiences (too long to write everything here) includes (1) they onboarded me for short term lets, but after two months of one tenancy and despite all promises, failed to find any tenants. They vastly exaggerated potential income (of course) and then pushed me into a longer term tenancy. At this point I had spent probably around 8 hours catching them on unpaid monies to myself, poor and inconsistent communication. I had to chase constantly on contracts, I reviewed their contract with me over 5 times as constant mistakes were made, People failed to return any messages, and after complaining again and again, I was given a"single point of contact" who ignored many of my messages and failed to pass on info to other departments. this then moved on to another "single point of contact" - again he disappeared after two days and stopped responding to any messages. All calls to the manager (Islington branch) were ignored. (2) Once leased to new (longer term) tenants, they made serious mistakes and errors on the contract which has cost me greatly. I eventually got an apology, but it was mixed with a veiled accusation that I was avoiding tax - nothing could be further from the truth.- what a deeply offensive insinuation. Other than an cursory apology nothing was done to repair or meaningfully compensate for the expense this serious mistake cost me. (3) On reporting a break in of my tenanted property to them they offered to fix a smashed window on a door. The kindly offered to board up the window and make the door safe that day and the next morning they confirmed that this has been done, and told me how much it would cost me. Although overseas, I sent a kind neighbour round to see the job they had been done - and it had NOT BEEN DONE AT ALL. In other words, Chestertons were going to charge me for work done that simply had not been done at all, knowing I was overseas (and presuming I couldn't check). Moroever they left a property unsecure. When I caught then out the first time, they implied I was lying, telling me that work had been done and my neighbour was wrong. I had to send photographic evidence to prove otherwise. there was no apology (which in itself was astounding) and they attempted to blame the contractors, but made no pledge not to use them which I found bizarre. All they said was that they won't charge me for the work (that wasn't even done!) When you pay a management fee you would think fixing things would simply involve them sending you an quote and you approving the quote But there's a catch - if the quote is over £750 it apparently licenses Chesterons to charge more money for themselves on top of the quote (an admin fee!). Lo and behold, a quote for the window repair came through and - yes, you guessed it- it was over £800! I got some nice local tradesman to repair the whole thing for under £200I've heard of unscrupulous estate agents in the past- the controversies surrounding the likes of other big names have long been documented. Maybe its time someone did some serious investigation of Chestertons....
Hi Andy, we're sorry to see you have left this review. After looking into this further, we are aware that one of the managers within our Property Management team has spoken with you over the phone in relation to your concerns. We registered the council tax and utilities for the tenants, as part of our process, however, we accept that you had requested to keep the council tax in your name and we have apologised for this issue. The broken door mentioned is part of the main building, which unfortunately is not under Chestertons management. We have raised with the contractor the lack of clarity on their initial report, which was not charged for and which generated a quote that you chose not to proceed with. Thank you for again for raising these points and we wish you well going forwards.
4/5
TrustpilotWith a difficult tenant and an ageing flat
With a difficult tenant and a flat and block which have suffered from neglect, I have greatly benefitted from the work and advice of Shakil. He has responded promptly to an increasing number of issues. He has persevered in getting access to the flat and implementing various maintenance tasks. Pa-Reis has faced similar problems of lack of response from the tenant but is persevering in the efforts to secure a renewal contract. Thank you both.
Hi Neil, thank you for taking the time to leave a review for Shakil and Pa-Reis. We know they are still working with you to secure a renewal contract so if you need anything else, please do let them know. Best wishes!
5/5
TrustpilotThank you Shakil
Shakil has been most attentive and diligent in dealing with a complex situation. I am very grateful for his input and professionalism at all times. Thank you.
Hi Raj, thank you for sharing your experience with Shakil. If you need any further help, please do let us know. Best wishes!
5/5
TrustpilotThank you Ellina!
Ellina was so lovely and helpful, she kept pushing to get us the flat we wanted and didn’t pressure us into accepting anything we weren’t happy with. This was a much more positive experience than I’ve had with estate agents in the past and now we have an amazing flat we can’t wait to move in to!
Thank you for your review Daniella! We are so pleased to hear this!
5/5
TrustpilotNew Home!
Olivia Arnell made a typically difficult experience to an organized and efficient one. She showed me the property the same day I emailed her. She was able to answer all my questions and guide me through the whole process and I now have a new home! Thank you Olivia!
Congratulations on your new home! We're delighted to hear Olivia helped you find it, we'll make sure to pass on your compliments to her. Should you need anything else in the future, please let us know. Wishing you all the best in 2023!
1/5
TrustpilotShady people -- will not miss any opportunity to fleece tenants
1. They took more than a month to return my deposit from the time when the checkout inventory report was generated. During that one month, each time, I had to initiate the conversation and they would send me a meaningless response -- "the landlord hasn't responded yet".2. After 1 month of the report generation, the agents said that the landlord proposed £100 charge for an item that costs £12 on Amazon citing that it had "sentimental" value. Luckily, the end of tenancy cleaners, who broke the item agreed to replace but even they were shocked to hear the £100 quote.In the end, the cleaners confronted their BS and it was all sorted.
Hi Preet, we're sorry to see you have left this review. We can see that you have since deleted your Google review but would like to reshare our response to this situation here.We are aware that your tenancy ended on the 18th January and on the 23rd January, when in receipt of the check out report, our team wrote to your Landlord advising that your full deposit should be returned to you. Ultimately, as you will appreciate, the decision relating to the return of the deposit lies with your Landlord and our role is to communicate their instructions to you. The Landlord proposed a deduction of £100 to replace an item that your nominated cleaning company had unfortunately disposed of. Following further conversations between the cleaning company, our team and the Landlord, an agreement was reached for the cleaning company to compensate the Landlord directly for the error they had made.The full deposit was then returned to you on the 23rd February. Whilst we were notified that you had contacted TDS to initiate a dispute through their adjudication service, the monies had already been refunded to you in full prior to this process commencing.
5/5
GoogleThank you Guy at Chestertons for finding me the perfect buyer for my flat! I never really felt as though I was talking with an estate agent - more someone who was there to listen, advise (without being pushy) and you made the selling experience so much less stressful.
Hi Amanda, We appreciate you taking the time to leave this review and are so pleased to hear that Guy was able to find you the perfect buyer! Please don't hesitate to get in touch if you need any further assistance.
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