Trusted Agent profile · Islington

Chestertons Islington reviews

4.5

★★★★★ Excellent

2,744 reviews across 3 platforms

327-329 Upper Street, Islington, N1 2XQ, N1 2XQ

Chestertons's office in Islington, at 327-329 Upper Street, is rated 4.5 out of 5 across 2,744 reviews on three platforms, including 550 Google reviews rated 4.5.

Google logo

4.5 / 5

550

Reviews on Google

This office

Yell logo

1.4 / 5

10

Reviews on Yell

This office

Trustpilot logo

2,184

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Islington office, from every platform, shown as written. First names only.

5/5

Google

Chestertons Islington has been incredibly helpful in our flat search. John was instrumental in guiding us through the process and was also very accommodating, which was definitely helpful during this international relocation. We loved his responsiveness, transparency and ability to convey clear information. All in all, Chestertons offer a comprehensive package which helps tenants settle in smoothly.

Yrieix · 24 October 2023

Agent replied · 23 October 2024

Hi Yrieix, We're so pleased to hear that John was able to offer such an exceptional service during your search for a new flat! We wish you all the best in your new home, and please do stay in touch if you need any further assistance.

5/5

Trustpilot

Great Experience

I had really pleasant experience working with chestertons to look for a flat for my family. A special thanks to Emily moffatt. She was very professional in managing the search, accommodating to our requests and search needs, which ended in finding our dream house during difficult period of the year. In less than a month, we moved in to our new flat.

Ahmed · 12 June 2023

Agent replied · 30 December 2024

Hi Ahmed,Thank you for taking the time to leave this lovely review. We're so pleased to hear how Emily was able to find the perfect flat for you and your family! We wish you all the best in your new home, and please don't hesitate to get in touch if you need any further support.

3/5

Trustpilot

Ioana Serban diligently followed up on…

Ioana Serban diligently followed up on an issue, although the reason her input was needed was prior engagement with other staff was mixed, hence 3 stars here.

Richard · 15 June 2026

Agent replied · 24 June 2026

Thank you for your feedback, Richard. We're glad to hear Ioana was diligent in following up. We appreciate your insights about communication and will work to improve our team coordination. Your experience is important to us as we strive for better service.

5/5

Google

Lauren Wild was a consummate professional and worked tirelessly for us on our flat search. She was on time and prepared for every flat viewing and always responded to our queries and obtained answers to questions that she did not know off hand. You would think this is standard for an estate agent, but it is certainly not. We appreciated all of Lauren's efforts to find us the right family home. If we move again in Islington, she will be the first person we call.PositiveResponsiveness, Professionalism

Sarah · 12 February 2021

Agent replied · 11 February 2025

Hello Sarah, Thank you for taking the time to post a review. We have passed your comments on to Lauren, who is very pleased to have been able to assist you. As you mentioned, please do get in touch if you have any queries in the future. Our teams would be very happy to help you. All the best.

4/5

Trustpilot

Good advice is golden !

Mart has been present since our first search on internet till the day we signed our rental place only 2 weeks apart and thankfully we followed his expert advice throughout the process . We really owe him one for having found the best view in town!

Helena · 6 June 2024

Agent replied · 30 December 2024

Hi Helena, congratulations on your new home! We're so happy to hear that Mart was on hand throughout the process and found you the perfect place with the best view. Wishing you all the best!

5/5

Trustpilot

Stav in the Shad Thames branch is just…

Stav in the Shad Thames branch is just amazing.Each time when I have a corporate client searching for properties in his area, he is doing his best job even when I give him only a few minutes to arrange viewings. Doing deal with Stav is very easy and knowledge of the market is top. His professionalism makes me always call Stav first for property options, when I am planning a tour for a client.Katja Relocation Consultant

Katja · 11 November 2021

Agent replied · 30 December 2024

Thank you for your review Katja!

5/5

Trustpilot

Great letting experience thanks to Juliette

Juliette was great in helping me find a property. She was very helpful and professional, she knew the market very well and was a huge benefit in this competitive market. Thank you once again, will definitely recommend you to my friends.

Ines · 29 August 2024

Agent replied · 24 October 2024

Hi Ines, thank you for taking the time to write a great review. We are so glad Juliette was helpful and professional. We appreciate the support and wish you all the best.

5/5

Google

I’ve gone through quite a few estate agents in my last 20 years. And let’s just say they’re quite special! But I have to say That Lauren Wild is the best one I’ve had by far! She is very quick at responding, listens, and A great negotiator. She managed to get everything I asked for including the price! I’ve just moved back to london from NYC with my little daughter and had a few obstacles getting this flat. But Lauren Wild sorted it all out! She’s a STAR! Couldn’t be happier and more thankful for her help!PositiveResponsiveness, Quality, Professionalism, Value

Robert · 25 January 2021

Agent replied · 24 January 2025

Hi Robert, Thank you for taking the time to leave a review. We have passed your comments on to Lauren, who was thrilled to have been able to assist you in your move. We wish you all the best. Please do not hesitate to get in touch if you have any future property needs.

5/5

Google

I cannot recommend Chesterton enough! We have recently sold our house in Islington and once again they did a professional, efficient and on the whole a brilliant job. This is the third time we have used them to buy or sell a property. We dealt with Piers who was amazing throughout the process and we can't praise him enough. He kept us informed all the way through and had the patience and perserverance that the sale needed. At times it was not entirely straight forward and I can truly say I am not sure it would have happened this quick with any other agent. We always knew from the beginning that Chesterton would be the agents to close this for us and they did not disapoint. It truly is a team of estate agents who will work for you!

Guillaume · 26 April 2024

5/5

Google

Although the commission was higher than the other estate agents, we felt we were in safe hands. The market was quiet so took a bit longer to sell than normal. We had regular viewings throughout this period and with the introduction of Roberto, we got our sale. Roberto is a great communicator and kept us well informed throughout our viewings and the all important sale. Overall, it was a price worth paying to get the sale at the right price at the right time.

David · 26 April 2024

5/5

Trustpilot

Praise and thanks for a job well done

As a (distant) landlord, I was left in an unacceptable situation before and over the Christmas and New Year period. I had requested an on-site meeting for a specific date in the second week of the new year but nothing was organised and communication dried-up. Ann Dickson, who does not include my property in her own portfolio, responded to my early new year appeal for help from Property Management and did a marvellous job of recovering the situation. She liaised with a (reluctant) contractor, our tenants and myself to organise a much-needed and valuable meeting on site that had looked a forlorn hope before Ann stepped-in. I am very grateful and wanted to publicly recognise Ann's efforts. She is a credit to her employer. Thank you, Ann.

John · 9 January 2025

Agent replied · 6 February 2025

Hi John, thank you for taking the time to write a great review and sharing your experience with Ann. We appreciate the support and kind words. Wishing you all the best.

5/5

Trustpilot

Great experience

Great experience! Lorna and Suzan were very helpful and efficient, made the move so much easier. Suzan was great at coordinating the new tenancy agreement and was very helpful with all the questions i had.Thank you both for making what is usual a painful experience very easy and quick!

Jessy · 4 April 2024

Agent replied · 6 February 2025

Dear Jessy,Thank you for leaving us such a wonderful review. We are thrilled to read that you loved your experience with James Pendleton. Lorna & Suzan will be over the moon with your feedback. Customer experience and satisfaction is our priority, and your review has reaffirmed this. Thank you for your kind words and we look forward to working with you again in the future.

5/5

Trustpilot

Quick and hassle-free

Sharon Chattalis has been very attentive with my process of taking over a leaving tenant's contract. She is always quick to reply which is rarely seen with past agents I've dealt with. Sharon's has been super helpful and I'm grateful for how smooth everything went!

Kelly · 18 June 2024

Agent replied · 6 February 2025

Dear Sharon,Thank you for taking the time to let us know how your journey this far has been with James Pendleton. Customer service is so important to us and we are so pleased to hear you have had a positive experience with our team, Sharon will be delighted with your feedback, as are we. Wishing you all the best for the future.

5/5

Google

I’ve gone through quite a few estate agents in my last 20 years. And let’s just say they’re quite special! But I have to say That Lauren Wild is the best one I’ve had by far! She is very quick at responding, listens, and A great negotiator. She managed to get everything I asked for including the price! I’ve just moved back to london from NYC with my little daughter and had a few obstacles getting this flat. But Lauren Wild sorted it all out! She’s a STAR! Couldn’t be happier and more thankful for her help!PositiveResponsiveness, Quality, Professionalism, Value

Robert · 10 January 2021

Agent replied · 9 January 2025

Hi Robert, Thank you for taking the time to leave a review. We have passed your comments on to Lauren, who was thrilled to have been able to assist you in your move. We wish you all the best. Please do not hesitate to get in touch if you have any future property needs.

5/5

Trustpilot

Thank you Stav!

Stav is the most responsive and helpful agent we have ever had the chance to engage with. He saw us through all the ups, downs and doubts that are tied to finding and landing a flat in today’s ruthless, merciless and competitive market. From having lost to having won the same flat, we have come a long way and we are so grateful for having had Stav’s guidance every step of the way.

Nolwenn · 9 April 2022

Agent replied · 30 December 2024

Thanks for your review! We are pleased to hear of your experience with Chestertons.

5/5

Trustpilot

The selling team is fab

The selling team is fab. Purchased a house recently and the process was straight forward. Thank you!

Jessica · 19 August 2026

Agent replied · 24 September 2026

We’re thrilled to hear you had a fantastic experience with our selling team, Jessica! Congratulations on your new home, and thank you for sharing your positive feedback. We’re always here to make the process as smooth as possible!

5/5

Trustpilot

Chestertons Pimlico Top Agents

We recently sold our Apartment through Chestertons Pimlico, the Head of Sales Pavol is very professional and pleasant to deal with, my Sales agent was Jonathan Adams he was an absolute delight to deal with, he was extremely professional, informative and fully supportive through the Sales process, and his honesty and kind personality helped during stressful times. I would highly recommend Chestertons.

Kim · 25 May 2023

Agent replied · 30 December 2024

Hi Kim,It's fantastic to hear how our Pimilico team were able to provide such an outstanding service during the sale of your apartment! We wish you all the best, and please don't hesitate to reach out if you need any further assistance.

1/5

Trustpilot

Check insurance policy before moving in

Property management team of chestertons is a total disappointment. Even in emergent conditions instead of trying to be responsive, they are counting pennies. They left me in a drainage water flooded flat without any support, advising putting the heaters to max and opening the windows. In the fight of building and flat managements’ insurances, what you experience is totally meaningless to them. Their main concern is serving insurance companies. What I’ve learned is, getting and checking the insurance policy before you move in a rental is a MUST!!

İrem · 6 January 2025

Agent replied · 30 December 2024

Hi Irem, thank you for taking the time to leave a great review. We are so glad the team have been so helpful. Should you need anything else, we will be happy to help.

5/5

Trustpilot

Seamless sale

We just sold our flat through Chesterton's Islington Branch. Guy and Alice were excellent throughout providing us with unbiased objective advice. They were also very helpful in arranging access to the flat which we were very grateful for because we reside in New Zealand. The sale was seamless with no issues or problems and Guy and Alice were happy to help with anything that we asked of them.

Michelle · 6 November 2022

Agent replied · 30 December 2024

Hello Michelle,We really appreciate you taking the time to leave a review, and are delighted to hear about how Guy and Alice were able to help sell your flat! Wishing you all the best.

5/5

Trustpilot

I’ve worked with Conor a number of…

I’ve worked with Conor Bunn a number of times and his professionalism and pro activeness is second to none. His extensive knowledge of the property market has come in very useful at times and I would not hesitate to recommend him.

Oli · 22 August 2024

Agent replied · 24 October 2024

Hi Oli, we're really appreciate you taking the time to leave a review for Conor. It's great to hear that you've worked with him a number of times and found him to be professional and knowledgeable during your searches. Please do reach out again if you need anything.

5/5

Trustpilot

I found Juliette extremely helpful…

I found Juliette extremely helpful throughout the referencing her guidance was exceptional. She followed up on everything ensuring all that was submitted was accurate hence avoiding any delays. I would highly recommend Chesterton for lettings in the future due to Juliettes professionalism

Bedou · 5 August 2024

Agent replied · 24 October 2024

Thank you for the glowing review :)

5/5

Trustpilot

I am letting my property through…

I am letting my property through Chestertons and Daljinder Kaur is the Property Manager.She has been great, extremely efficient and very easy to communicate with, it has been a total pleasure dealing with Daljinder, who will be moving to Knightsbridge. I wish her every success and hope her replacement will be as good as she is.

Farid · 27 October 2023

Agent replied · 30 December 2024

Thank you for your feedback Farid, Daljinder will be delighted to see this and she's loved working alongside you. Please do let your new Property manager know if you need anything in the meantime.

5/5

Trustpilot

Catherine was our property manager for…

Catherine was our property manager for our duration as tenants with Chestertons. Always managed to get back to us and solve the concerns well. Great help in check-out and insuring full deposit was refunded without issues.

Mr · 7 November 2024

Agent replied · 30 December 2024

Hi Mr Hamza Ali, thank you for your review. We're happy to hear that everything went smoothly throughout your tenancy with us. We'll make sure to pass your compliments on to Catherine and the team. Best wishes!

1/5

Trustpilot

Scammed for repairs.

I stayed in a short let property for 4 months. I am an older person who did not have guests for dinner or drinks, worked from home and mainly ate out. I paid £360 for the professional cleaner when I left. Chestertons paid a 3rd party to do a post tenancy inspection who CHARGED me for repainting the property, accused me of painting over defects and a bunch of other things including "slight shading around light switches". I was disputed it and was beyond furious. The response from Chestertons was "the landlord has a right to do this". The process was beyond disgusting and I recommend anyone who is remotely considering letting through Chestertons to meticulously document everything before moving in.

Jane · 31 December 2024

Agent replied · 24 October 2024

Hi Jane, thank you for taking the time to write a great review. We appreciate the kind words and support. Wishing you all the best.

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Chestertons's Google reviews

Questions about Chestertons Islington

How many reviews does Chestertons Islington have?

Chestertons's Islington office has 2,744 reviews across three platforms: 550 on Google, 10 on Yell, 2,184 on Trustpilot (across the whole business).

What is Chestertons Islington's rating?

Chestertons Islington is rated 4.5 out of 5 across all 2,744 reviews, and 4.5 out of 5 on Google from 550 reviews.

Where is Chestertons's Islington office?

Chestertons Islington, 327-329 Upper Street, Islington, N1 2XQ, N1 2XQ.

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