Oakhill Isleworth reviews

★★★★★ 1/5

Google

Be very careful when dealing with this estate agent. I am a first time buyer and was looking to buy a new build flat. They showed me a new build property that was not finished. It was on ground floor. I was told that the outside garden is private and will have high fences. I paid a £500 holding deposit. Not only the property was not completed by the time I was told, the garden was half finished with very low fences that made the garden completely exposed to the public. The agency didn't even give me the terms and conditions for the deposit I paid (that they are required by law to give to you when you pay a deposit for any new build properties) and when I questioned the fences not being as described they told me that we never said anything about the fences. They would lie to you and teld all you want to hear just to sell to you. After finding out that the garden wuld be completely exposed my wife didn't feel safe to live there and we were no longer interested in buying that flat. Even though they knew they were not truthful about the fences and that i had the rights to withdraw my offer, they never paid back my £500 deposit back. If you want to buy a property, or rent stay away from Oakhill estate agents, that's if you want to deal with honest people, because you won't find them in here. After posting this I get threatened by one of the partners, here is their response: Dear Mr Far It is a shame you have decided to publish such a negative review. For clarity, Oakhill do not benefit from your deposit. The developer has taken your reservation deposit because you withdrew from the purchase some considerable time after reserving the property. We have suggested that you pursue your deposit via the developers solicitor which you have chosen not to do. The Oakhill team have not misled you and the property was always to be built with iron railings rather than fence panels, as shown in advertising photos. This is a clear case of defamation, and we will be taking legal action to seek compensatory damages based on this defamation should this review not be removed within seven days of the date of this email. I must advise you that any costs incurred in instructing our solicitors after the seven days, and any legal costs will be held against you for settlement. Kind regards, A. W. Partner

Ali · 2 December 2019

★★★★★ 5/5

Google

Very impressed with the professional, efficient and responsive service from Kat & Emily and the team at Oakhill!

Nick · 3 September 2022

★★★★★ 5/5

Google

I’m the tenant & have always found Oakhill Estates very good , problems that have occurred have always been dealt with quickly & Emily took the time to explain things when it needed to be . Would definitely recommend Oakhill Estate Agents

Sharon · 5 June 2024

★★★★★ 1/5

Google

I have been renting in London for many years and have never had any problems with any estate agents until Oakhill. Avoid at all costs if you do not want to get charged ridiculous deductions when you leave. You will also get ignored when you question the deductions. Another point of note, when they tell you there will be no renewal fee if you stay on for a second year, make sure you have it in writing. Lucky we did, as a year down the line they tried charging us hundreds of pounds for this but eventually stopped when i found the old email.

Lewis · 29 August 2019

★★★★★ 1/5

Google

Staff seemed friendly and helpful on the phone, however when I booked a viewing they did not send me any kind of confirmation of the time, house number for the property, or a mobile number for the agent which I was meeting. I then turned up at the street where I thought the house was 15 mins early, phoned the main office to ask where the agent was, and all the lady could say was that she would call me back when she knew more information. I never heard back.. and I think I even saw the agent leaving the area before I could stop and talk to him. So I think I'll be going somewhere else for my property search.

Stephanie · 29 August 2019

★★★★★ 5/5

Google

Jusdeep has been exceptionally professional and helpful during my dealings with him for one of the properties they had up for rent. He has always been one phone call away and has worked at the best interest for the landlord and tenant equally. Been a great experience and hope this is a start of a smooth experience with Jus and Oakhill.

Amr · 14 August 2020

★★★★★ 4/5

Google

The service provided in managing the rental of my father's property has been smooth and handled well except in one respect - despite being advised that he is old with sight issues and has no technical skills, they insist on sending electronic documents for him to read and sign. They have to recognise that some times 'hard copy' is required and provide this.

Rob · 15 November 2022

★★★★★ 4/5

Google

Emily was very co - Operative and friendly.

Karina · 30 June 2023

★★★★★ 5/5

Google

Oakhills Estate Agents have managed my property for many years in a highly professional and responsive manner, particularly when securing tenants. My current property manager, Kalina, has impressed by her attentiveness when I need to contact her and her organisational skills, as most recently shown when sorting out repairs to the property that were the subject of an insurance claim.

Susan · 13 February 2023

★★★★★ 5/5

Google

Huge thank you to Emily and Vuk for helping me to find my new property. Their has expertise really has made the process extremely simple and easy - I can't wait to move in!

Bertie · 18 November 2023

★★★★★ 5/5

Google

Oakhill is very professional and takes well care of their clients. I was dealing with Jamie, he is very supportive and helpful. In general great experience with Oakhill. Well done to the team.

Rafik · 24 September 2024

★★★★★ 5/5

Google

Shalina is well experience letting negotiator who really look after Tenants needs & requirements. Her friendly attitude & kind supports each and every stage throughout our Tenancy.

Chintan · 30 July 2020

★★★★★ 5/5

Google

Good agent and very friendly as well. Shalina was able to provide us all the answers for our questions and also helped us with the renting property process.

Bruno · 1 March 2020

★★★★★ 5/5

Google

So far, this has been as perfect an experience as it's possible to have when letting your flat. Everyone I have spoken to at Oakhill Estate Agents have been really polite, helpful and gone out of their way to do that bit extra. I'm now using them to manage my flat which they found tenants for extremely quickly.

Liddy · 13 February 2023

★★★★★ 1/5

Google

I am absolutley appauled by the criminal behaviour of this agency when trying to exit my lease. They tried to change me £700 over my £1800 deposit for wanting to leave the premises early - fair and valid reasons given as well as spurious claims for damages to the property. DPS rejected most of their claims, and stated that their lease as drafted and early termination fees charged were not in the spirit of the Tenancy Fees Act 2019. Tenants beware, they will try steal your deposit and give you no supporting evidence as to why. Challenge everything, these charlatons need to be held accountable for their dispicable actions on vulnerbale tenants.

Michelle · 18 November 2023

★★★★★ 5/5

Google

Whilst the sale of my property took longer than anticipated, the team at Oakhill were super helpful throughout the process, in particular helping keep everything moving after agreeing the sale.

Mark · 20 October 2024

★★★★★ 5/5

Google

I had a great experience with my purchase with Oakhill. Aimee in particular was hugely helpful, she managed the whole process seamlessly, was always on top of things and extremely responsive. I would 100% recommend this team.

Cara · 26 June 2024

★★★★★ 5/5

Google

Shalina is well experience letting negotiator who really look after Tenants needs & requirements. Her friendly attitude & kind supports each and every stage throughout our Tenancy.

A · 9 March 2020

★★★★★ 5/5

Google

Completed a recent viewing with lettings agent Daria. Was an absolute pleasure meeting this young lady. Very professional, answered all my questions and was very informative regarding the property.

Mandeep · 3 November 2024

★★★★★ 5/5

Google

A wonderful experience was all the help I got from the team. A very sophisticated and helpful experience. I highly recommend this Oakhill Isleworth.i thankfull to EMILY.such a great person

Suraj · 17 October 2024

★★★★★ 4/5

Google

We bought our house via Oakhill and from the beginning they were helpful and knowledgeable. Great service by Aimee, Harsh and team. Really helpful in all matters. Thank you

Karlene · 9 January 2024

★★★★★ 5/5

Google

Very good estate agent. Very down to earth and have some great team members that really helped getting the purchase of the property over the line. Would certainly recommend.

David · 27 October 2024

★★★★★ 5/5

Google

As a first time landlord I have been very impressed with Oakhill Estate Agents. Jusdeep and Emma have guided me through the process with friendly advice and quick responses to my queries. They made the process seem relatively easy. I recommend them.

Jane · 3 March 2024

★★★★★ 5/5

Google

We've just moved in to our new home let by Oakhill and have been really happy with the interactions throughout the whole process. From property viewing with Amrit, to finalizing paperwork with Emily, all has been extremely smooth and easy. They've both communicated really well and led the process, there was no need for chasing anyone. Impressed with Oakhill overall!

Kamila · 16 October 2022