Every review we hold for the Isleworth office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleOakHill have been fantastic estate agents managing my property - they are a great team with expert advice. So glad I chose them many thanks for Emily Powell for her work in regards to my property. Brilliant!
Sajan · 20 April 2024
Agent replied · 19 June 2024
Thank you, Sajan! A pleasure working with you over the years!
★★★★★ 5/5
GoogleJames, Harsh, Aimee and Becky did their very best work getting a beast of a flat sale over the line. They acted with great efficiency and humour (Harsh) and I can't thank them enough for their help. Thank you all.....I really mean it.
K · 9 December 2023
Agent replied · 24 October 2024
Many thanks for your review!
★★★★★ 5/5
GoogleWe found the team knowledgeable about the local, responsive and regularly kept us up to date with the progress of the sale.
Richard · 19 December 2024
Agent replied · 26 December 2024
Thank you Richard :)
★★★★★ 5/5
GoogleI can't thank the team at Oakhill enough, Aimee and Becky made the process as easy as possible. Thank you again for all your help and efficiency!
Katy · 21 November 2023
★★★★★ 5/5
GoogleI had an outstanding experience working with Oakhill - Jusdeep and Emily. From the moment I reached out, they were incredibly responsive and attentive to my needs. I couldn't be happier with the service they provided. I highly recommend them to anyone. Five stars!"
Krish · 26 October 2023
Agent replied · 25 November 2023
Thanks, Krish.
★★★★★ 2/5
GoogleUPDATE 2-STARs: I was called minutes after leaving the review by a polite individual (Vuk) from the Lettings team. It was a very pleasant conversation, which was solution driven. Improved review from 1 star to 2 stars as they clearly value great customer service (which is brilliant).
Currently awaiting actions from them (which were aligned on and discussed in the call), that back up the words that were shared before changing the review further. As it stands, the evidence speaks for itself and one very pleasant conversation won't change the overall stance taken.
ORIGINAL 1-STAR: Extremely disappointed in the service provided by Oakhill. For context, I was searching for a one-bedroom place for a couple (with a baby on the way in several months at time of writing). They have displayed (in my opinion) discriminatory actions in their service by stating (in every case) that the landlord refuses to have a baby in the property (due to concerns over space, noise, or some other excuse), where legally speaking a baby isn't even counted as a person in UK overcrowding calculations until they turn 10+ (Ages 1 - 9 counts as half a person). Having consulted with the Citizens Advice Bureau regarding Oakhills' actions that I have described above, they also believe it to be consistent with some form of discrimination.
This all would have been forgivable IF during conversations, they would at least recommend other one-bedroom places for us to consider, but they have failed to do so every time (I've had 8+ calls with them at this point). [UPDATE: It felt to me personally that there] were internal policies and rules, and they disguise them under the name of the landlord, and then upsell a 2-bedroom place for a family that does not need one.
To further point out this ludicrousness, it's simply statistically improbable for ALL 1-bedroom properties (and I've found [UPDATE: 4-5] that I've been interested in at Oakhill to date) to have landlords with such an anti-baby stance [UPDATE: for 1-bedroom places]. To clarify, I have had other Estate Agents tell me the same regarding having no babies, but only once or twice across ALL OTHER Estate Agents and those instances had reasonable explanations (e.g. echoing rooms and hallways, which would be troublesome with a baby if they're crying), YET they still offered a viewing for it just for us to check that to be the case (which it was, so we declined).
As someone who very rarely posts negative reviews with little constructive feedback, I found myself unable to think of anything positive to add about the whole situation, outside of the fact that they seem to have a lot of lovely places on their platform, so if you're one of the lucky ones able to get them - congratulations. However, I feel I have been left with no choice but a 1 star review.
Alibek · 9 July 2023
★★★★★ 4/5
GoogleWe bought our house via Oakhill and from the beginning they were helpful and knowledgeable. Great service by Aimee, Harsh and team. Really helpful in all matters. Thank you
Karlene · 25 September 2023
★★★★★ 5/5
GoogleThank you to your agent daria for helping me find a property was very profesional and polite and was a true help.
Paul · 1 December 2024
Agent replied · 8 December 2024
Thank you Paul, much appreciated
★★★★★ 5/5
GoogleI have Oakhill for over 6 years and they have consistently provided excellent service and support. I can't recommend them highly enough!
Melanie · 1 December 2024
Agent replied · 8 December 2024
Thank you Melanie :)
★★★★★ 5/5
GoogleBrilliant service from Aimee. She was constantly emailing our buyers solicitors, being the middle man for us and nothing was too much trouble for her. We are very grateful for the excellent service she provided for us and I would highly recommend her to anything who is looking to buy or sell.
Jade · 13 February 2023
Agent replied
Thanks for leaving us a review, Jade!
★★★★★ 5/5
GoogleVery happy with the job done by Oakhill. They were very professional and accommodating. From start to finish they made the rental process very smooth!
Billy · 10 October 2024
Agent replied · 24 October 2024
Thank you!
★★★★★ 5/5
GoogleHaving had a bad experience with chancellors letting had lost all hope in letting agents. But Amrit from your agency was very professional and treated myself as a family as human beings. We are hoping to have a good working relationship.
Will recommend you to anyone who wants to rent a house or buy one
Thanks
George · 16 September 2022
Agent replied
Thanks, George. We hope you’re settling in well into your new home!
★★★★★ 5/5
GoogleThe best real estate agency we’ve ever come across. Vuk has been incredibly helpful, approachable, kind and responsive. The whole process has been easy sailing and stress free.
Siggy · 26 September 2023
★★★★★ 5/5
GoogleWe just bought our first home in Isleworth. Thankfully, the whole home buying experience was exceptional with Oakhill Estate Agents and its team. Thank you Michael!
Tom · 29 August 2016
Agent replied
Thank you so much for a lovely review.
★★★★★ 5/5
GoogleVuk was very professional. He helps us to secure our new home. The process was very smooth and easy to get it. I would recommend Oakhill Estate agency.
Riya · 23 September 2023
★★★★★ 5/5
GoogleI cannot recommend Oakhill estate agents enough, Aimee in particular has been extremely helpful and very informative, keeping us up to date on a regular basis on the sale of our property.
I give them a full 5* review and wouldn’t hesitate to use them again.
Judy · 23 July 2023
Agent replied · 27 August 2023
Thanks so much Judy for a wonderful review, it’s much appreciated!
★★★★★ 5/5
GoogleSuch a pleasure to meet Jamie at Oakhill Estate Agents. It was so refreshing to work with an agent who is personable, knowledgeable and helpful. Highly professional and highly recommended!
Kate · 26 June 2024
Agent replied · 24 October 2024
Thank you Kate
★★★★★ 5/5
GoogleI had amazing experience with Oakhill Estates. I viewed a house with Daria and she was very helpful. I would recommend her.
Roshny · 3 November 2024
Agent replied · 10 November 2024
Thanks Roshny!
★★★★★ 5/5
GoogleProactive, professional and effective...we have been really impressed with Oakhill's commitment to getting our property sold. I would highly recommend Michael and his team.
Christopher · 29 August 2017
Agent replied
Thank you so much for a lovely review.
★★★★★ 5/5
GoogleI have been delighted with the expertise, professionalism, efficiency and friendliness of Oakhill Estate Agents throughout the moving process. From initial photographs and valuation to exchange, all members of staff have acted in our best interest with an especial mention for the Sales Progression Manager who is quite simply outstanding.
Jacqueline · 13 February 2023
Agent replied
Thank you for your review!
★★★★★ 5/5
GoogleEmily has been extremely helpful in managing my tenancy for the past 2 years and agreeing the our new renewal, would highly recommend Oakhill!
Josh · 18 November 2023
★★★★★ 5/5
GoogleJus was very helpful and answered all the questions promptly.
Pratik · 15 March 2022
Agent replied
Thank you for your review!
★★★★★ 5/5
GoogleGood communication and outstanding work ethic. They always communicate promptly and deliver updates on time. Truly dependable and professional.
Said · 5 December 2024
Agent replied · 26 December 2024
Thank you :)
★★★★★ 5/5
GoogleThank you Harsh for handling my complicated tenancy stuation so profesyonely and effortlessyly.
OZDEN · 2 September 2021
Agent replied · 30 July 2023
Good luck in your new home, Ozden!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.