William H Brown Ipswich reviews

★★★★★ 5/5

Google

Anton has been really helpful and given a great service with a recent purchase. Thanks for all your help

James · 16 June 2023

★★★★★ 5/5

Google

Thanks to Abbey and Corinne from William H Brown. They have been professional and helpful. Very excellent service too.

Chloe · 16 June 2023

★★★★★ 5/5

Google

Makena was really friendly and professional. She gave regular updates and responded very swiftly to any queries I had.

Chanice · 16 June 2023

★★★★★ 5/5

Google

I have received a fantastic service from WHB in recent weeks. I have been keep up to date with all new properties that have recently come on the market, and that fit my criteria. It's hard to pick a favourite member of staff, but if I had a gun to my head I would say Corinne. Very professional and a joy to work with.

Dan · 16 June 2023

★★★★★ 5/5

Google

Smooth & easy process with renting a property. All members of the lettings team were extremely helpful and courteous at all times, thank you! 5 stars *****

Hannah · 19 October 2023

★★★★★ 5/5

Google

Experts in their field and absolutely fantastic from start to finish. A clear and concise process with every step to set-up the tenancy easy and stress free. Everyone we have had the pleasure to deal with at WH Brown have been engaging and attentive and clearly strive to provide the best possible service for their customers. We feel the team team have gone above and beyond for us and will certainly be recommending their services to everyone. Thank you.PositiveResponsiveness, Quality, Professionalism, Value

Alex · 16 June 2021

★★★★★ 5/5

Google

Makena has been so helpful, polite and friendly. I could not ask for better service.

Kim · 16 June 2023

★★★★★ 5/5

Google

First class service from Daisy and the team on getting this over the finish line.

Nat · 16 June 2023

★★★★★ 5/5

Google

Corinne has been excellent with her service and communication during the sale of our house.

Andy · 16 June 2023

★★★★★ 5/5

Google

Anton was very helpful and informative when we had our home viewing .

Inesa · 16 June 2023

★★★★★ 4/5

Google

Everyone we have dealt with there has been friendly, helpful, and professional, and has helped the process go through smoothly.

Daniel · 17 January 2024

★★★★★ 5/5

Google

Recently moved into our first flat. Our estate agent Ruth was really helpful and answered any questions we had really quickly, would definitely recommend both her and William H Brown.

Chloe · 11 January 2021

★★★★★ 5/5

Google

They are efficient and kind. Made renting procedures look very easy.

Chinonye · 1 June 2024

★★★★★ 5/5

Google

MaKena was very efficient, friendly and helpful. We are pleased to have found a lovely place and MaKena guided us through the whole process.

Justine · 20 August 2023

★★★★★ 5/5

Google

Recently moved into our first flat. Our estate agent Ruth was really helpful and answered any questions we had really quickly, would definitely recommend both her and William H Brown.

Chloe · 24 August 2020

★★★★★ 5/5

Google

Makena and her colleagues have been extremely helpful throughout the rental process. Easiest experience I’ve had with an estate agent!

Hatty · 19 October 2023

★★★★★ 1/5

Google

For Prospective Tenants: Please avoid at all cost. Booked an appointment and never got a confirmation. Already told them I have to travel long distance to view as I am relocating so had to really make sure I can view it (unless someone offered before that). Call them up a day before to confirm the appointment whether we will still go ahead but told me I'm not in their diary. Gave me plenty of reasons that the don't have the key etc etc and said will check with the current tenant and get back to me but never did. Even stop answering my phone call all together. First time encountered such unprofessional estate agent.

Y · 17 June 2019

★★★★★ 5/5

Google

Matthew and co were very responsive and supportive.with updated and advanced client relation skills

Ayenuro · 16 February 2024

★★★★★ 5/5

Google

Saw a property over Christmas and W H Brown quickly arranged a showing . Met Makena who was very knowledgeable about the property and gave me confidence in taking the option forward. Makena took note of any issues and kept me updated. Really appreciate her help and the overall experience with the W H Brown team.

Al · 16 June 2023

★★★★★ 5/5

Google

Great experience from first contact through to commencement of tenancy. All completed in a timely and friendly manner, thank you all!

L · 20 August 2023

★★★★★ 5/5

Google

Lil and all the team at William H Brown Ipswich have been and always are an outstanding team !! Very professional and responsive. They are always up to date on matters at hand as a team.. so if you can’t reach the agent your working with, then any other member of the team are quick to help. Here’s to many more purchases and sales to come ..! 🍾🥂PositiveResponsiveness, Quality, Professionalism, Value

Kieran · 24 August 2021

★★★★★ 5/5

Google

Very happy homeowner, many thanks Corinne!

Richard · 21 July 2023

★★★★★ 1/5

Google

Based on property management experience. I was charged a fee that was NEVER disclosed to me and is not shown anywhere in my management contract. When I asked the letting manager (Jake) to point me to the line in my contract or when I agreed to this charge I was never provided an answer. In the end I was just told that it was the way it was and that there was no appeal possible. I find that it is very bad practice. No appologies and nobody is owning to their own mistake. If it wasn't for the exceptional service provided by his colleagues from another office who actually manage my flat I would be looking at moving the management of my property away from WH Brown.

Hugo · 17 June 2018

★★★★★ 1/5

Google

With this having been the first time dealing with William H Brown (Ipswich), I am appalled with the service that myself and my partner have encountered. At first, when calling to book a viewing of one of their properties, the service was very friendly and efficient. The lady I dealt with on the phone (Lil or Lillie) asked plenty of questions and booked in the appointment quickly, keeping me informed as she arranged it. However, any service thereafter dramatically deteriorated. Myself and my partner viewed one of their properties on the market, and made an offer on the same day only a couple of hours after the viewing. When calling William H Brown to make the offer, the response was not as I had expected. I was informed that not only did she believe that the offer would not be accepted, but that there was also another offer that had been made and that they were using the financial/mortgage services of William H Brown. I was told that for my offer to be put forward, I would therefore need to go down to my local branch to speak to their advisors. I explained our situation, that we have a mortgage broker already in place and that we were happy with his services and he could provide the confirmation that they needed in order to put forward our offer. This then lead to 2/3 more phone calls on that day demanding us to still go into branch, resulting in a ‘dispute’ in which lead me to believe that our offer could not be put forward without visiting them, and that the other offer that had been made was much more likely to secure the property than we were. Within a very short amount of time after the last phone call, I received another informing us that both offers had been declined, leaving us questioning as to whether the offer was even put forward in the first place. The second point of contact was with the same employee, to whom I put forward a higher offer only to be accosted with the same quick opinionated response of ‘I don’t think she will accept that offer’, and that she will get back to me in regards to the offer. The final point of contact was a day and half later, having not heard anything since making the secondary offer to be told that the other offer was accepted on the property and no more could be done. We believe from the moment we made our first offer and informed them that we would not be using William H Brown's mortgage services that we were at a disadvantage and treated totally unfairly, and strongly question as to whether our offers were even put forward to the vendor. The entire situation was controlled, manipulated with the estate agents simply using delay tactics in order to get the other people offering (using your services!!) the property. As first time buyers, having the experience of making offers for a property with the chance of potentially securing our first home, is in our view an exciting time, only to be hindered by this estate agent. It is EXTREMELY UNLIKELY that we will be viewing any property marketed through William H Brown again, and will certainly not be using their services if we were to sell. Not only that, we will be sure to let others around us know of this poor service and the 'entrapment' of having to use your mortgage services.

Sean · 17 June 2017