Trusted Agent profile · Ipswich
★★★★★
98 reviews across 3 platforms
The Coach House Gymnasium Street, Ipswich, IP1 3NX
Rents PMS's office in Ipswich, at The Coach House Gymnasium Street, is rated 4.4 out of 5 across 98 reviews on three platforms, including 92 Google reviews rated 4.5.
Every review we hold for the Ipswich office, from every platform, shown as written. First names only.
1/5
GoogleExpressed an interest in a property and took them 2 weeks to come back to me, at which time I had managed to get something else sorted. The lady I spoke to was then rather rude and argumentative. Would not recommend
Good afternoon Thank you for your comments, we made contact with you as soon as we were able to gain access, unfortunately due to the property being tenanted longer than usual. All the best with your new property.
5/5
GoogleThe staff at Rents have been absolutely great. Very friendly, courteous and when issues have been raised they’ve been dealt with promptly. I highly, highly recommend renting with Rents and am very sad to have to leave them.
HI Myles thank you for your comments they are appreciated and we are also very sad to see you go, you were excellent tenants. Good luck for the future RENTS
5/5
GoogleAre helpful and always do their best to solve an issue.
Good morning whilst we appreciate you taking time to leave a review, we feel the need to clarify some points you have made. You did report the radiators were not working 15th December 2022, we sent a plumber straight away and the work had to be quoted for and approved but this was done as a matter of urgency and the work was completed on the 19th December which is within the guidelines that we try to work to. You were advised at the start of the tenancy the property did not accept pets but shortly after you moved in we found a large dog to be present which you continued to state this was not yours. Finally you did confirm this was your dog and the landlord allowed you to keep as long as no damage was caused and you did pay a higher deposit (prior to the tenancy fee cap) The dog has damaged the lawn but we have not charged you for this. The landlord decided to sell earlier this year but as you could not find another property, she allowed you to stay and cancelled her plans to sell. Eventually the landlord has advised again she will be selling, and you have failed to vacate at the end of your notice period and we have had to instruct solicitors to obtain a possession order causing further delays and additional costs to your landlord. We and your landlord have been very understanding of your position and we have tried to locate you another house but due to your declared income not being sufficient we were unable to help you. Reda has visited our offices on many occasion and discussed the situation with Clare and always been very helpful and polite. Now that you have vacated you have left the property damaged and unclean, but we are in the process of negotiating your deposit return so that all parties can agree and go their separate ways. We wish you the best for the future. Rents
5/5
GoogleReally great people. Always been so polite and professional. Very quick response if something happens. Been whit them for last nearly 7 years.
Thank you Petar. Rents
5/5
GoogleBest letting agents that I've ever dealt with! Staff are incredibly helpful and friendly!
Thank you Chris it has been a pleasure to work with you we wish you every success in your move.
5/5
GoogleI was very impressed with the speed and efficiency with which Rents re let my property during these difficult times. Many thanks to all the team.
Thank you Clive it is a lovely house and you are a good Landlord who is a pleasure to work with.
5/5
GoogleI have been amazed by all the support and consideration by all the staff in helping my mother and I in our hour of need. A big Thank You to you all. :o) x
Thank you for your kind words Sue, all the best. Rents.
5/5
GoogleLovely staff, very easy to deal with when I moved in. Good communication throughout my 5 year tenancy.
Thank you Richard you have also been a pleasure to deal with a truly nice person
5/5
GoogleGreat relationship with this professional agency
Thank you Marie you are a good tenant and we are more than happy with how you look after our property Kind regards Rents
5/5
GoogleRENTS have managed my rental for about 8 years. I'm very impressed with the quality service they provide and sort out issues quickly with no fuss.
Thank you we will continue to do so despite the current unusual situation we are going through, it’s nice to be appreciated.
5/5
GoogleI've had a great experience with Rents, the staff are very friendly and helpful. I would highly recommend their service to anyone!
Thank you for your comments Amelia they are much appreciated. Rents
5/5
GoogleVery helpful and easy company to rent from
Thank you so much for that James likewise you are pleasure to deal with.
5/5
GoogleAs a current tenant I have to say they're fantastic. Always quick to sort any issues.
Good Morning David, thank you for your comments. Rents
1/5
GoogleExtremely rude staff, you would have thought they want your business
Hi Ben I am sorry you feel that way, I have checked all our data bases and emails and can't find any dealings with you perhaps you would be kind enough to call so we can resolve your complaint
5/5
GoogleA great service, I highly recommend Rents Lovely helpful staff too 👍🏼 …
Good Morning Sam, thank you for your comments, Rents
5/5
GoogleTruly helpful people a pleasure to work with.
Thank you James
1/5
GoogleAVOID!! They will take your money and personnel details for a property and then tell you a week later that someone else has viewed the property and they are moving in instead.
5/5
GoogleRating only, no written review.
Good afternoon Maureen thank you for your positive review we truly appreciate it. Kind regards The Rents Team
4/5
GoogleRating only, no written review.
Good Morning We have responded to your review below Rents
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
Thank you
5/5
GoogleRating only, no written review.
Thank you so much for your review Kind regards RENTS
5/5
GoogleRating only, no written review.
Thank you Radoslaw it is always easy when we have a good tenant like Thank you
2/5
GoogleRating only, no written review.
Good Morning David David, unfortunately we have no record of you as a tenant or a landlord so cannot comment on your post which we believe is fake.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Rents PMS's Ipswich office has 98 reviews across three platforms: 92 on Google, 4 on Facebook, 2 on Trustpilot.
Rents PMS Ipswich is rated 4.4 out of 5 across all 98 reviews, and 4.5 out of 5 on Google from 92 reviews.
Rents PMS Ipswich, The Coach House Gymnasium Street, Ipswich, IP1 3NX.
