Connells Ipswich reviews

★★★★★ 5/5

Google

Lily and the team managed to find me a cash buyer for my flat within a week of it going live on rightmove. The buyer was the first to view the property so I am extremely happy with the outcome and would recommend Connells.

Dan · 17 October 2024

★★★★★ 5/5

Google

I cannot recommend Connells enough. Every single member of the team whom I spoke with were incredibly helpful, friendly and knowledgeable. Communication is clear throughout the whole process and the team make it such an easy experience. A special mention to Lily and Barry, you're both a delight to work with. You must use Connells when buying or selling your property!

Kate · 28 November 2023

★★★★★ 1/5

Trustpilot

Irritatingly pushy, with an unwanted 'hard sell'.

Last year Connells valued my house. From that point on I was constantly being contacted to ask when I would be putting the house on the market. Phone calls, messages, contact cards through the letterbox (with handwritten notes saying please call me). It put me off them. When the time came, I used another agent. Recently, Ive arranged viewings of other properties, via various agents and there have been no issues. They all offer services but don't push and respect it when you decline. Yesterday, I arranged a viewing of a property which Connells are marketing. I expected to supply my details, give them my search criteria, my brief circumstances and arrange the viewing, but found myself subject to a 15 minute hard sell of a product where an agent 'does everything for me' and also a hard sell of their mortgage adviser. Despite telling the agent that Im satisfied with all my personal arrangements and that I just wanted to view the property, he persisted, which was quite irritating. The viewing itself was conducted by a different rep. (I was 15 mins early and he was 10 mins late, without any apology). There was little input about the property and I found some simple and perhaps obvious questions could not be answered. He did, however put a lot of effort and time into giving me the hard sell again, repeating the conversation Id had with his colleague earlier. He questioned my own financial decisions and pushed heavily for me to consider the Home Search package. It actually distracted from the viewing and highly irritated me, especially when someone won't take the hint that Im quite happy (at 56 yrs) with my own decisions and that I didn't want the product. I am porting my fixed rate mortgage via my lender. It is sorted. I don't need to pay someone else to do it. I can and do (constantly) look at all the property platforms. Im registered with various agents who send me details of new listings (often before they are published). I don't need to pay a Connells agent to 'do all that for me'. Connells staff need to listen. Im there to simply view a property. If only they put as much effort into selling the property as they do trying to sell their products. The persistence soured the viewing and not only I could I not wait to end the viewing, but I am actually put off viewing properties where I have to deal with Connells again because I have no wish to repeat my experience.

Mark · 9 August 2024

★★★★★ 1/5

Trustpilot

AVOID!!!!

AVOID!!!!! These are the worst solicitors to use for buying and selling your property. They are unprofessional, rude, accept no responsibility when things go wrong and speak to you in a derogatory tone, like your an inconvenience for asking for an update.Poor communication with internal departments and actually bad mouth their own solicitors! Do not speak to external companies to chase enquiries, or update them. Everything is done via email, no personal touch. Dismiss your complaints and bully/threaten you when you question things.Increase fees which they don't tell you about or ask you to authorise then refuse to explain them when you receive your final bill.The list is endless!

Kelly · 7 August 2024

★★★★★ 1/5

Trustpilot

GDPR breach and passive aggressive emails - AVOID CONNELLS AT AL COSTS

I am receiving passive aggressive emails from Connells 5 years after they made my house purchase 10x harder than it needed to be despite being told my information had been removed from their databases in line with GDPR regulations- clearly they cannot even manage that. As a first time buyer I was given a terrible deal as I unfortunately did not know any better- if you are a first time buyer, or really any buyer, AVOID CONNELLS.

Natalie · 9 March 2026

★★★★★ 5/5

Google

After a slow start, the sale went through quickly, due to efficient staff. Thank you.

Julie · 3 October 2026

★★★★★ 5/5

Google

My husband and I have used James Allen at Connells for our mortgage and highly recommend. We worked with James when we bought the house 5 years ago and are working with him now to re-mortgage. He is very knowledgeable and really helpful. James has guided us through the process, answering our questions when we had them and we highly recommend.

Louise · 24 October 2023

★★★★★ 5/5

Google

Connells have been great especially James. He has been phenomenal and guided us from the start. Without him we wouldn’t have been able to get where we are today. He is extremely talented and knows his information. Any queries we had he answered within minutes. We are extremely grateful to have met James and secured our mortgage. Thanks James!

Tyler · 28 November 2023

★★★★★ 2/5

Trustpilot

Like all estate agents

Like all estate agents, they are vague and not capable of providing buyers with the required information. Basically estate agents book in a handful of viewings, act as a path through to portals like Rightmove and that’s it. The house sells itself, not the agent. They just collect commission for hardly any work.

Mr · 20 August 2026

★★★★★ 5/5

Trustpilot

Recent valuation

I recently had a valuation carried out by Steve Mather, from previous experience I wasent full of confidence with Connells however Steve did a superb job , he hit the nail on the head with the valuation and the rent figures and it was exactly what was put forward, I wish more surveyors where like Steve. I hope he gets this feedback and I hope I get him again on future projects. 10/10

Frazer · 19 March 2026

★★★★★ 5/5

Google

Quoted above the rest and backed it up with a sale. Professional service, would recommend.

Endri · 19 September 2026

★★★★★ 5/5

Google

Great service, all the staff were really helpful and friendly. Good communication. I would highly recommend.

Debra · 10 September 2026

★★★★★ 5/5

Google

Thank you very much, Connells and Kacper in particular for greeting me to the town and showing around the properties. Kacper was very professional and friendly and warm at the same time. He walks that extra mile for the client and I loved his cheerful yet calm approach. Thank you so much for the brochures too ! :)

Irina · 24 October 2023

★★★★★ 4/5

Google

We had a great experience with Connells especially with Emily. We had some hiccups and she helped us going through it. This was our first time my partner and I renting a place together and Emily was more than helpful.

Tia · 2 October 2024

★★★★★ 5/5

Google

Connells are a company you can trust 100% to go the extra mile for you. The professionalism of Emily and Benice was outstanding. Not mentioning several other agencies that do not, but Connells respond quickly to phone and email communications. If you want to be in safe, reliable. knowledgeable hands choose Connells.

Darryn · 26 February 2024

★★★★★ 5/5

Google

What a refreshing experience - Lily & her team have been great, from first contact all the way through our selling journey. Professional & efficient, always keeping us informed and just doing what a good estate agent should! I would highly recommend Connells, Lily & her team to anyone looking to sell or buy! Thank you!

Tommi · 23 October 2025

★★★★★ 5/5

Google

5 star service from Callum, James and the entire Connells team. Excellent service, communication and quick responses to queries.

Chris · 10 August 2026

★★★★★ 5/5

Google

Connells have been nothing but pleasant when dealing with them. The level of professionalism is amazing and I would deal with them continuously.

I · 10 July 2026

★★★★★ 5/5

Google

fantastic service so far. Harvey came out and valued my flat 2 weeks ago and last week I received offers! Harvey has been great at keeping me upto date with everything that's happening and very informative. I was very nervous about selling as doing it on my own and wasn't sure how any of the process worked. can not rate Connells high enough. Im hoping everything continues to proceed as smoothly as it has and I won't hesitate to contact Harvey if I have an issues. Fab estate agents!

Stephie · 24 October 2020

★★★★★ 5/5

Google

As a first time buyer buying a flat on my own, I had no idea where to start with buying a flat, I contacted many local estate agents and no one stood out as much as Connells. I spoke to Ryan who booked me appointment with James Allen. Once I met James I knew I wanted him to help me sort my mortgage. I have been dealing with James for two years and am in process of updating my mortgage. He is always very friendly and supportive with getting the best mortgage deal for me. I found the whole process less stressful because he put me at ease. He is very kind, professional and very good at his job. I highly recommend him. He definitely deserves the awards on his desk! Thank you James for all your continuing help

Jo · 24 October 2020

★★★★★ 5/5

Google

Callum was super efficient and delivered a high quality service throughout. His ability to ensure we were updated consistently and chased things down when needed, was super helpful in making sure our transaction was a smooth as can be.

Teon · 24 August 2024

★★★★★ 1/5

Trustpilot

Poor they do not contact you

Poor they do not contact you. I wouldn't recommend them. I have asked 5 times what date doe's my contract end still no reply. The staff can be rude when you call for information. Do not sign the content. Please do not ues.

MRS · 12 September 2026

★★★★★ 1/5

Trustpilot

I loved the property on their site

I loved the property on their site, I asked for viewings on 31 ist of January, I was asked to view the property on a Saturday 05 of February, the key lock wasn't working I was asked to go back and view on 12th of February, after viewing we were told that we would get a phone call with landlords approval or not, then I got a phone call from the Connels, asking me how much I was gonna give to them i told the the price, and if it was long therm wich I agreed.No phone call from the Landlords approval or denial, I called the Connels twice on 12th and 13th of February,her colleagues told me: the first time the lady how show us flat was busy, the second time she was out, on 14th of February I checked the site and the Status was "let agreed "; later i was told that the flat was given to someone else. No common sense from the Connels to tell us the good or bad news before their changed the flat status on Google and let's find out this way.No common sense from the ConnelsI was wondering let agreed by whom?

Leliana · 14 February 2024

★★★★★ 2/5

Google

Overall I found them to be responsive but not pro-active when it was required. There response often to get an answer from the other party was - I have left a message - but the other party never responded to messages so valve time was lost to get the sale over the line.

John · 8 October 2025