Connells Ipswich reviews

★★★★★ 4/5

Google

In March 2024 we went to see some new build houses at Barrelman’s Point, Shotley Gate, Ipswich. On entering the sales office on site we were met by Ashleigh who was professional & friendly. She showed us plans of the site & explained the amenities that would be available - gym, tennis courts, cafe etc. We explained what we were looking for, a 3 bedroomed house with off street parking & Ashleigh showed us a house she thought would suit us, she was very knowledgeable about the houses & about the local area. The house Ashleigh showed was really lovely & very spacious but above our budget so she negotiated a better price for us which we delighted about ! Throughout the buying process Ashleigh was so helpful & supportive, she answered all our questions quickly & worked tirelessly chasing solicitors on our behalf. Once we moved in Ashleigh continued to be helpful & when we wanted shutters & fitted wardrobes she was able to recommend local businesses which was great.

Lyn · 15 January 2026

★★★★★ 5/5

Google

I’m writing this review as when I purchased my new build house Ashleigh Buglione was the agent I dealt with from the beginning to the end. She was very knowledgeable, welcoming and not ‘pushy’ at all when I first meet her at the Sales Office. Ashleigh was able to provide me with any information I required to make a decision on purchasing. I never had to phone to check the sale was proceeding as expected as Ashleigh kept me up to date with calls and emails. Nothing was too much trouble for her. The purchase was a smooth process. Took only 6 weeks. The day I moved in Ashleigh welcomed me and was always on hand if I had any queries. All the residents will say the same about how Ashleigh is a credit to her profession and made purchasing a stress free process. Well done Ashleigh and thank you.

Jill · 15 January 2026

★★★★★ 5/5

Google

First time selling a house in 20 years, experiencing other estate agents before Connells provided an unwelcoming start. However we got to meet Katy at a property we were viewing. Katy welcomed us, and provided our family with knowledge on the house, and the area, more then we ever expected. Katy's friendly, and happy approach, made us actually look forward to this next phase of selling and buying, and because of Katy we are selling our house with Connells, who we thoroughly recommend for their professionalism, ease of process and great communication. A huge thank you to Katy.

Rebecca · 23 October 2025

★★★★★ 5/5

Google

In the process of buying our first home and spoke to Katy Watts who was amazing on the phone, very well informed, super friendly and genuine. She explained details in depth and how to help us the best way possible which is much appreciated being first time buyers. Great response time for emails which were followed up after phone calls. 10/10 service.

Claudia · 8 January 2026

★★★★★ 4/5

Google

I was a nightmare - for various reasons pulling out of a purchase three times before I eventually went ahead. Yet Callum and the team remained polite, supportive and understanding - I felt they were there for me as buyer and not just the seller. Buying and selling a home can be emotive, you need estate agents who get that.

Chris · 8 January 2026

★★★★★ 5/5

Google

My experience with Ashleigh was second to none. She listened to my needs and found properties that fit. She kept in contact with me throughout and was not pushy in the slightest. Although in the end I have found a property with a different estate agents, I can not fault Ashleigh's knowledge and kindness.

Kieran · 19 January 2026

★★★★★ 1/5

Trustpilot

Avoid at all cost

Avoid at all cost! Didn't put up a for sale sign, no proactive communication, try to get you to pay extra £500 commission as an 'incentive' for them to do their job of selling your house!!! Tried getting out of the contract early which was a continued "no", but funny that as soon as the Ombudsman was mentioned they dropped us like a stone. Once the property was off the market, after 12 weeks, I was then woken up very early one morning to find a man trying to put up a for sale sign...say no more!

Mrs · 27 October 2025

★★★★★ 5/5

Google

Emily helped us in finding our home. She was very transparent, honest and efficient and helpful. Emily made the process as stress free as possible for us and even went the extra mile when we were viewing the property to encourage us to test things working such as how to buzz people into the flat etc. Emily was really helpful and managed to answer all of our questions and phone calls despite the amount of them and always in a lovely manner. She should be really proud of herself as she is a smashing estate agent. Thank you to Connells for all the help in finding us our new home and support we have received since being here too.

Amelia · 25 September 2024

★★★★★ 5/5

Google

Me and my partner are first time buyers so the process of looking for a home and getting one can be very stressful. Callum has been so helpful throughout the whole process. He’s always been happy to help with any questions we had with the house. We had a slight issue with our deposit but they were very accommodating with this issue. The communication between them was always good and very quick with responses. We highly recommend Connells!

Hannah · 23 September 2024

★★★★★ 5/5

Google

Callum was great with the process of buying my first home - his communication was great, always very approachable over email and phone and always helped with all of my enquiries. Thanks so much!

Gabrielle · 15 January 2026

★★★★★ 1/5

Trustpilot

Lazy and amateurish

Extremely poor, lazy and amateurish. It's hard to know where to start but I suppose we should have been wary when our initial documents arrived with my name spelt wrongly. When I queried this, I was told it didn't matter. Call me old fashioned but I like my name spelt correctly - especially on legal documents!? Emails were often full of mistakes and the branch manager even told me that the 'bass rate' had been cut, 3 hours before the announcement had been made - psychic apparently.

Alan · 26 August 2025

★★★★★ 1/5

Trustpilot

I have had the most terrible time with…

I have had the most terrible time with O’Connells. They forced me to use KeySafe, a company I found out later to be struck off by the FCA and not regulated. I am not internet savvy & found it stressful. Either that or I pay 12 months rent up front for my granddaughter. I capitulated & allowed a year’s scrutiny of my bank (twice for some reason). Six months bank statements, savings accounts, tax info, P60s, ISAs, passport, bills and more. I sent it all to them but they wanted specific documents, I did that too. They demanded it in Digital format & PDF files. I was exhausted, I told them I felt blackmailed & cohersed as I got regular Final Notice warnings that I wasn’t getting the info out quickly enough. They took umbrage & made me feel small, I apologised if I’d upset them and asked for help as my granddaughter was due to move in next week. Finally they accused me of lying that I didn’t know the internet & blocked me meaning my granddaughter will be homeless next week, I am devastated. I am only the guarantor and they treat me like this. They deny hearing any other complaint but mine, boasted O’Connels were best & biggest estate agent,

Diane · 23 August 2025

★★★★★ 5/5

Google

What can we say about Connells, they have been absolutely brilliant. Me and my Husband started our house buying journey in late December. We sent an email in to enquire about properties and as soon as I sent an email I got a call from Lily. Lily is one of the loveliest, hardworking individuals we have had the privilege of talking to. Nothing was too much for her and she sorted out all our viewings in record time. We had the privilege of being shown around some properties by both Lily and Casper. Both were so knowledgeable and lovely, no questions was too silly and they made us feel so at ease. Putting our offering and getting it accepted should be a stressful time, but Connells were so quick and efficient it put us at ease. Once our offer was accepted we spoke to the mortgage advisor at the branch named James. James was brilliant and so knowledgeable. He is a true asset to your store alongside Sue from the mortgage department. We can't thank Hannah Turps enough either from head office. She was brilliant, very responsive and kept us grounded when things got very stressful. If you want to buy a house, please consider this exceptional team. We don't know how we can ever thank you enough for the purchase of our first property. Thank you all!

Jason · 26 May 2024

★★★★★ 5/5

Google

Callum and the team at Connells have been professional throughout our dealings with them. Their communication has been excellent; calling and emailing with us when they say they will. Callum in particular has gone above and beyond to ease the process.

L · 19 October 2025

★★★★★ 1/5

Google

I can’t say I had a good experience with Connells of Ipswich. There’s always one and may be that’s me! Connells were ringing every 2 weeks to go with them so eventually I did. Barry came round and asked what I was looking to buy, this seemed promising! Barry baffled me with figures, if this, if that but I signed under his Doctor like handwriting and I still can’t read the carbon copy scribbled over existing black ink on white card but hey ho deal was done unfortunately. Board went up, I never agreed this, rang the office while the gentleman was still in my drive, took them 5 days to remove the board. First viewing was a no show, I rang the office to find out why, they never got back to me. I emailed Barry, he never got back to me, I assumed he was on leave so I emailed the office and they never got back to me. No other choice but to go I into the office, there sat Barry. I asked why I had no response from any emails, sheepishly he replied with, I’ll come round to see you to discuss this. Obviously didn’t want to discuss this in front of staff and customers. He came round and never really did tell me why he or they never replied. Moving forward we adjusted the price and more people viewed my home, mainly shown round by me! I now had a buyer, Barry recommended a solicitor which I believe is part of the Connells group I may be wrong. He told me they were reasonably priced, my advice would be to go elsewhere and keep it local. They were expensive in my opinion. Yet again I heard nothing from Barry and co. No courtesy calls, no houses to view, no nothing until the day of completion. The office rang to say congratulations on completing. My reply wasn’t so cheerful, it was a reply of congratulations when the money is my account for my hard as all you did was to take a few photos, upload them on Rightmove and take a few calls. I hope you can justify the 6K you charged me. That’s 50% more than other agents I spoke to but obviously too late to do anything about it. Choose wisely and make sure you can read Barry’s writing before proceeding with Connells and remember you can get better value for money elsewhere!

Andrew · 26 April 2024

★★★★★ 5/5

Google

Being first time buyers the process can be quite daunting! Callum has been extremely helpful throughout the whole process. Always happy to help and arrange extra viewings along with times for us to go back to the house to measure up for furniture. He’s also been helpful with contacting solicitors to get things moving. Communication has been great, always replying to emails / calls within a few hours. We highly recommend Connells!

Tayla · 24 August 2024

★★★★★ 5/5

Google

As first time renters and not having a clue what we were doing connells has made the experience and process so easy and quick, are agent Emily was brilliant making the viewing and getting the property an amazing experience, Emily really cares about everyone as well checking in on us and making sure we have everything sorted, I really recommend connells and if you get Emily it’s a bonus 😊

Mia · 24 August 2024

★★★★★ 5/5

Google

We had an absolutely fantastic experience with Katie! She showed us the property with great attention to detail and went above and beyond to ensure we had all the information we needed. She took the time to explain everything clearly, answered all our questions with patience, and made the entire process feel smooth and stress-free. Katie was not only professional and knowledgeable but also incredibly warm and approachable. We couldn’t have asked for a better experience, she was simply amazing!

Wangui · 2 June 2025

★★★★★ 1/5

Trustpilot

An Estate agent that is not interested in selling houses!

I called them to arrange a viewing and was told they would ring me back when a salesman was back in the office so I waited in for the afternoon and they never rang back. I called the next day told them I had waited in and didnt get an apology and was just told everyone was in a meeting. The property is listed with another agent so I just called them and arranged a viewing with them instead. Now looking at reviews on here I feel I have dodged a bullet! I would be most unhappy as a seller if I thought my agent was letting potential buyers slip away like this, especailly on a property listed with multiple agents!

Mark · 23 July 2026

★★★★★ 5/5

Google

Thank you to Callum and his team for working hard to get us our dream home. We saw it on Rightmove (with Connells) so asked them to sell our house as quickly as possible… and they did not let us down: they sold our house in less than a week, whilst ensuring it was sold at a high price. It took 9 weeks from the day our house went on the market to now living our amazing new home. Callum was so helpful from start to finish - we were constantly kept updated and all calls and emails were returned promptly; we could not have been happier with the communication. Callum consistently exceeded expectations by delivering a service that was not only of the highest quality but also warm and approachable. His professionalism, attention to detail, and genuine care transformed what is often a stressful process into a smooth and positive experience. His dedication played a significant role in making the house move both efficient and enjoyable. Thank you Connells - we are over the moon!

Rebecca · 1 May 2025

★★★★★ 5/5

Google

Ashleigh was so helpful, informative & attentive from beginning to end of our house buying process. Highly recommend her & Connells Ipswich!

Courtney · 15 January 2026

★★★★★ 5/5

Google

I came to know about James Allen through their estate agent. My first attempt to get mortgage didn’t work out with another broker so I thought of using James’s service. I was so impressed the way they treated me. Him and his team just asked only the necessary documents and once I applied I started getting updates at each stages of my application. In James’s absence Sue was keeping me posted. Finally I got successful in getting mortgage. I would strongly recommend Connells and from my experience they are very straightforward.Thanks Connells

S · 24 October 2023

★★★★★ 1/5

Trustpilot

Terrible experience

Terrible experience. Lovely staff though. NO actual advice given. Didn't sell it but equally gave no advice about the little changes we could have made which would have helped us. The tenant left it in bad condition and we never visited the property. We relied on them to give us advice, they marketed it, conducted viewings but not once did they say - you should do x & y and this will help the sale. Persuaded us to use their auction option as 'in all the years of me working here, we've never not sold one at auction' - ours didn't sell and we had to pay £6k. We removed it, went on with another agent having done some work and then it sold straight away.

Sarah · 28 June 2026

★★★★★ 1/5

Trustpilot

I Am not happy with the service i…

I Am not happy with the service i received in connells kingsthorpe. The team were hard to communicate with and not pro active very arrogant and also at time very rude at times particularly the branch manager,My sale was delayed and eventually leading me to pull out because after 9 weeks after accepting an offer the buyer hadn’t even been ID verified.If you want to sell your house please avoid at all cost.

Christopher · 12 August 2026