Connells Ipswich reviews

★★★★★ 1/5

Trustpilot

Poor service letting a property.

Just watched a investigation by panorama on connells estate agents which was very concerning, highlighting the company dishonesty. I went to connells in kingswood Bristol to let out a property. The letting agent seem to know what he was doing. Definitely had the talk but unfortunately did not have the walk. When he posted the property on rightmove website. The photographs of the property were horrendous!!! The photos were so blurry and poor they looked like a 10 year old had taken them. No video as promised. As soon as I seen them, I demand they be taken down before futher damage was done. I was assured this would corrected. When chasing them up the next day I discovered they had replaced the photographs with ones I had taken myself and doing up the property. They failed at the most basic and crucial part of advertising the property. I would advoid this company and also watch the tv investigation on connells. Advoid at all cost unless your happy to be taken for a ride.

Georgina · 19 October 2025

★★★★★ 1/5

Trustpilot

Bullied & Lied To!

Against my better judgement, I was persuaded to sell my house with Connells. It was the worst decision I made. One particular staff member was aggressive and bullied me throughout the whole time. They were only on the buyers side and did not help me at all. We were manipulated and lied to, and what is a stressful experience was made even more so by that staff members actions. I was on the point of a breakdown by the time we moved. I will never use Connells again, and would advise people to stay well clear.

Helen · 11 October 2025

★★★★★ 5/5

Google

Highly recommend Connells estate agents. Callum was fantastic from the start. Made the whole sale process a lot less stressful and was always keeping us updated on progress. Thank you again!!

Evie · 23 September 2024

★★★★★ 5/5

Google

I have never been more happy to be wrong. I was expecting a very long arduous process, with non stop chasing. Mr Callum Byford was nothing less than exceptional throughout the whole process. Mr Byford has been professional, well mannered and understanding through everything. From start to finish he has been there, sometimes speaking to me more than his own family I am sure. I can not recommend Connells and Mr Byford highly enough. I would also like to mention Lily who was great with the viewings. Thank you all.

John · 24 October 2023

★★★★★ 5/5

Google

James Allen has been a tremendous help during my house move. With all the obstacles I have endured, he has definitely been my constant throughout, and always willing to help. I have peace of mind that James will always help with any questions I may have. Thank you!

Marissa · 24 October 2023

★★★★★ 5/5

Google

We have found all of the staff at Connells to be incredibly helpful and approachable, and have made the process as stress-free as possible. As first time buyers, James was so helpful when answering all of our questions regarding our mortgage application, and explained the process so clearly - we would definitely recommend! Additionally, Callum guided us the whole way through our purchase, from our first viewing, right up to completion and we cannot fault the service he provided us with. We felt the communication from Connells was excellent, and Callum ensured to keep us in the loop with any changes. Overall, we have had a really fantastic experience with both James and Callum, and would definitely use Connells again!

Amelia · 24 October 2023

★★★★★ 5/5

Trustpilot

James was a great guy 100% professional and committed and friendly would defo recommend connells great employee deadication

James was a great guy 100

John · 15 May 2026

★★★★★ 5/5

Google

I have a portfolio of 14 properties located all over the country and through various agencies. Connells lettings Ipswich look after 5 of those properties. They are truly the best letting agents I have ever used. The fully managed, hassle free, service that I have chosen provides a great all in service at a very competitive rate. The Lettings team, headed by Bernice are extremely polite, professional and experienced in finding great tenants and dealing with the day to day issues that can materialise when letting properties. There really aren’t enough superlatives to describe how good the service is that a landlord receives from Connells Ipswich Lettings team. A big well done and thank you!

Michael · 24 August 2024

★★★★★ 5/5

Google

Review of the Connells Team at Ipswich. Since my first contact with Connells at Ipswich, I have become familiar with all the team, who have been both helpful and knowledgeable in relation to my needs.This applies especially to Lily who has been alongside me throughout the negotiations. Now as I hope to be nearing the end of my transactions I cannot thank everyone from the team enough and I wish them well in the future. Sally Marchant 6

Sally · 23 September 2024

★★★★★ 1/5

Trustpilot

Initial sales pitch was promising

Initial sales pitch was promising, which lead us to believe that Connells would be competent and trustworthy. What lay ahead was Rude arrogant staff who lied too us , no apologies or recognition of responsibility and sarcasm on phone calls.

Robert · 15 August 2026

★★★★★ 3/5

Trustpilot

Title: Mixed Experience with Connells Property and Agent Harriete Ward

Rating: ★★★☆☆ (3/5)I recently had the opportunity to work with Connells Property, with Harriet Ward as my agent. My experience with Connells had its ups and downs, and I feel it's important to provide an honest review to help potential clients make informed decisions.Let's start with the positive aspects of my experience:Positive Points:Good Communication: Harriet Ward displayed commendable communication skills throughout the process. She promptly responded to emails and calls, ensuring I was always in the loop regarding the progress of my property transaction. This was greatly appreciated and helped alleviate some of the stress associated with property dealings.Outstanding Assistance with Queries: Harriete went the extra mile to assist with my numerous queries and questions. Her willingness to address my concerns, no matter how trivial they may have seemed, made me feel valued as a client.However, there were certain negative aspects that marred my experience:Negative Points:Procedures Left Until the Last Minute: One significant drawback was the tendency to leave crucial procedures until the very last minute. This lack of proactive planning left no room for addressing potential hurdles or issues that could have been resolved with more time. It created unnecessary stress and uncertainty, which could have been avoided with better organization and foresight.Inadequate Property Cleaning: When I moved into the property, I was disappointed to find that it had not been cleaned properly. This oversight was unexpected and frustrating, as I had expected a higher level of attention to detail. Having to clean the property myself upon moving in was an inconvenience that should not have occurred.In conclusion, my experience with Connells Property and Harriet Ward as my agent was a mixed one. While Harriet displayed excellent communication skills and was always there to assist with my questions, there were notable issues with last-minute procedures and the cleanliness of the property upon moving in. If Connells can address these shortcomings and improve their procedural efficiency, it would significantly enhance the overall client experience.I hope this review helps potential clients make an informed decision when choosing Connells Property and their agent, Harriet Ward, for their property needs.

Jessica · 12 September 2023

★★★★★ 1/5

Trustpilot

Avoid!!!!!!!!!!!

Recommend this company is avoided! After my dad passed away, the agreement was terminated, Connells were aware of the circumstances yet this company continued to advertise our property without consent! 2 months later a letter was received to both my parents advising that the agreement was to expire 6 weeks later. When challenged it was advised that the letter was automated yet they didn’t recognise their own reference. If an agreement has already been terminated why are we receiving automated letters containing incorrect information. The Branch Manager was conveniently always unavailable when visiting the shop!This experience is getting 1star as I wasn’t given the option review with no stars !

Amanda · 11 September 2023

★★★★★ 1/5

Trustpilot

For your sanity, safety, & financial security - STAY CLEAR!

For your sanity, safety, and financial security, please stay WELL CLEAR of Connells. Here are some reasons: 1. Dangerous Houses: We rented a house through them for 12 months while the sale of our property is going through and we look to purchase elsewhere. On moving in, we found the boiler to be leaking oil and was unusable - the air was absolutely filled with noxious fumes and we both had blood coming from our noses. Being pregnant, we couldn’t move in for weeks until it was all fixed. We still have not received recompense for this.2. Incompetent & Threatening: The landlord requested that we change the bank to which we make payments, which we immediately did. Connells then began issuing us with CCJ threats - and would not stop, despite them knowing we were paying our rent. While they eventually apologised, this caused a lot of stress given we were about to embark on a new mortgage and that this would affect our credit rating. 3. Inhumane and breach of covenant of ‘quiet enjoyment’: We have a rental agreement for another six month for this property, however the landlord wishes to sell it. Needless to say, no one wants to buy the place when there’s an active tenancy for another SIX MONTHS. However, someone has requested to do a viewing next week - on the very day our baby arrives. Up to now, we’ve said that viewings are possible if pre-arranged (which is not incumbent on a tenant to do and was us being kind), but have always been very clear that September and October were 100% out - this was agreed well in advance with Connells and the landlord. Tenants pay a lot in rent and part of those terms is a right to ‘quiet enjoyment’ of their property. At no time is this right more sacrosanct than during those first precious months with a newborn, and for me while recovering from major surgery. Personally, I’m not even having my family to visit until November, so to have strangers walking around my home while I’m remembering how to breastfeed, the baby and I are trying to sleep, midwives are changing dressings etc. is filling me with horror and dread. I would have thought in this day and age everyone would understand this. Both Connells and the landlord originally said ‘of course’ to this stipulation, but now they are going back on their agreement and have said viewings must continue.So the fact that we are now having to prepare for someone to view our home rather than the arrival of our child gives you a taste of the kind of agency they are! The correspondence we received about it yesterday told me that I need to ‘stay in the bedroom’ in the attic, as if I belong in a Brontë novel, or should somehow feel ashamed of new motherhood. So, to conclude, if you are thinking to sell with Connells, please think again, their level of competence means I wouldn’t touch them with a barge pole.If you are thinking of viewing a house with Connells, expect to encounter tearful tenants banished to attics who are in no position to have strangers look around their homes - you will not be welcome!And, most crucially, if you are looking to rent with Connells, expect dangerous houses, no privacy, breach of agreements, and potential life-long consequences to your financial security!

Laura · 8 September 2023

★★★★★ 5/5

Google

Thus is the second time we have used James, this time for our first mortgage renewal. Throughout the whole process he was very professional, kept us updated, and answered any queries we had promptly and clearly. We will definitely be using him again.

Adam · 9 December 2023

★★★★★ 5/5

Google

Katy showed us around a property and I was so impressed by her indepth knowledge of the property. Without even asking Katy informed us of important facts such as the loft is fully boarded with a loft ladder, that the beds were King size … More

Rachel · 22 September 2025

★★★★★ 5/5

Google

Fantastic service from Connells, huge thank you to Callum for his help and advice. Great communication and overall fantastic service. Thank you!

Jade · 1 December 2024

★★★★★ 1/5

Trustpilot

Connells warndon villages worcester

Connells warndon villages worcester, all over you to sell, we sold and our buyers buyer pulled out, no one told us, lost our onward purchase (which i found out through another estate agent) resold which we were only aware of when my buyer turned up to tell us as we needed to find a house! re brought and throughout the whole experience did not hear off them once! My buyers estate agent did all the chasing (Hills worcester-amazing)

Nikki · 15 September 2025

★★★★★ 5/5

Trustpilot

We were looking to rent and found a…

We were looking to rent and found a property we liked with Connells. The pace at which things were sorted was just dreamy. Within a few days, paper work was done and we literally move into the property within that week!! I can’t thank Adam and Ambre enough for their kindness and understanding. They really went out of their way to sort things out for us. I remember Ambre having to come in early to hand over the keys so that the packers could start early and Adam also had to stay in late for some paperwork to be done on time. Kudos to the fantastic team! Highly recommended.

Dileep · 27 June 2023

★★★★★ 5/5

Trustpilot

Great team in Watford Office

Recently bought our first home through Connells Watford branch, and cannot praise them enough. There were issues with their partner legal services, but Brandon from the Watford office was on hand and helped to ensure the process was as smooth as possible.At every step of the way, he was available and provided information guiding us through the process, explaining in detail exactly what we could expect and how we could manage it.Towards the end of the process, the legal side required lots of witnessed signatures, which Brandon was happy to do for us on numerous occasions, and continued to explain what everything meant and how it would work.This would have been a very different (and unpleasant) experience if it wasn't for him, so Thank you Brandon for getting us through it!

Lee · 23 June 2023

★★★★★ 5/5

Google

We have been using Connells mortgage services for over 10 years and would thoroughly recommend James Allen. James goes above and beyond his call of duty and is 100% committed to his clients. We have found James to be approachable, informative, helpful and very knowledgeable. He has secured several mortgages for us over the years and always seeks to ensure we have the best deal possible whilst clearly detailing and explaining comparable products and lenders.

Jenna · 24 October 2023

★★★★★ 5/5

Google

Connells were absolutely brilliant, I couldn’t fault them. Eric and April were really friendly and ready to help (they answered any question I had!). Thanks so much for your hard work in helping us to find the right place and all the support along the way. We really appreciate the ease of all of it and how Eric and April were always at hand to assist. 100% recommend! Thank you

Ellie · 25 October 2019

★★★★★ 5/5

Google

During a long, drawn out and complicated sale, the manager and her staff, particularly Callum, were brilliant throughout - always professional and pleasant throughout. They are a lovely team who work well together and we both appreciated their help and advice.

Liz · 28 November 2023

★★★★★ 5/5

Google

Hi, I am a very new landlord and was looking for the best investment to purchase Bernice from Connells lettings Ipswich was so helpful giving me her time and expertise, J Jackson

Jane · 7 August 2025

★★★★★ 5/5

Google

Great service and fast response to make me move into new house, thanks to Emily and Benis? I am very happy with new home. thanks Jason

Jason · 24 August 2024