5/5
GoogleChris and his team were very helpful and responsive throughout the purchase.
Agent replied · 30 July 2023
Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
Trusted Agent profile · Ipswich · Suffolk
Verified
Abbotts Countrywide Ipswich reviews
★★★★★
243 reviews across 1 platform
139 Main Road, Kesgrave, Ipswich, Suffolk, IP5 2NP
Part of Abbotts Countrywide, see every office.
Abbotts Countrywide's office in Ipswich, Suffolk, at 139 Main Road, is rated 4.5 out of 5 across 243 reviews on 1 platform, including 243 Google reviews rated 4.5.
Reviews
Every review we hold for the Ipswich office, from every platform, shown as written. First names only.
Google5/5
GoogleCharlie was great. Polite and professional. Provided me with what I needed.
Agent replied · 30 July 2023
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
1/5
GooglePoor communication. Failed to disclose that my buyers, buyer, pulled out for 3 days and ignored my calls when I was trying to find out why we weren't progressing. They only called back after my buyer had resold his so they could give me 'good news'. Avoid
Agent replied · 27 April 2024
Hello Rhys Humphreys, thank you for taking the time to leave a rating. I’m sorry to see that your experience was less than satisfactory. Please be assured that all feedback is taken extremely seriously, and as a company, we are continuously looking at how we can improve our journey with you. In order to further look into this, we invite you to get in contact with our team at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
5/5
GoogleDamian and his team are a credit to the industry. Although not the cheapest agent, their superior knowledge of the Suffolk property market is second to none. Thank you for all your help, reassurance and assistance.
Agent replied
Thank you very much for such wonderful review. Best regards, Sarah
5/5
GoogleMy husband, father-in-law and I would like to express our thanks to each person in the Abbotts Ipswich team, Tim, Leon, Dale and Nicole for their help and understanding with the sale of my father-in-law's property, and search for a suitable retirement home for him to purchase. All four are polite, genuinely helpful and interested in seeking the best deal for my father-in-law, who is age 85, with limited mobility and limited hearing. Their approach has been professional and understanding throughout. They have taken their time with us, and not rushed my father-in-law or ourselves into making any quick decision, and have each done what they have said they will do. This has been a huge help to my husband and I. The photographer commissioned to take photos of my father-in-law's property has also done a grand job. Thank you very much to Tim and his excellent team.
Agent replied
Wonderful to read that you had a fantastic experience with our local Abbotts team and I would like to thank you for taking the time to leave your review and provide our team with 5*! Best wishes, Lucy.
5/5
GoogleI enjoyed the services of Abbots. Terrell, the Branch Lettings manager was proactive and I'm just happy. Keep it up!
Agent replied · 25 August 2024
Many thanks Kingsley Echefu for your fantastic 5* review. Best wishes, Lucy, Customer Relations.
1/5
GoogleDO NOT USE THIS COMPANY FOR RENTAL SERVICES. I have tried over 25 times to call through to the lettings department. They are under staffed, they do not answer the phones. If you are lucky enough to get a call back from anyone you get a poor attitude 0% customer service and the manager Damian as about as useful as a chocolate tea pot. No replies to countless emails and answer phone messages. Do yourself a favour and go with another estate agent as you will be paying for a service that you will never recieve.
Agent replied
Hello Miley, Thank you for this feedback. I'm sorry that you experienced issues getting in touch with the branch and I have passed your comments on to the Regional Performance Director so this can be discussed directly with the branch. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk Kind regards, Lucy.
1/5
GoogleI did put an offer for a property with Abbotts, I've asked to provide decision in principle which I did and again I was asked to see their mortgage advisor with all the documents if this is correct. My mortgage broker is from a renowned company, I've provided my mortgage advisor phone number email etc. Still sales negotiator wanted me to go with all the documents. I found they are too pushy and they do not believe the paperwork I've provided. They think they are better then other estate agents in Ipswich. If you have to buy or sell via them, I would advise to avoid them.
Agent replied
Hi Shaon, I am sorry to read about your experience and as such would like to encourage you to contact use via review@countrywide.co.uk. with further details, should you wish to discuss further. Kind regards, Scott
1/5
GoogleTime wasters, as long you want to rent they will be nice and polite. My problems starts end of my tenancy, I've tried to contact agent multiple times, he ignored all my messages, emails, phone calls. I had to find out myself that he has moved to Ipswich branch. All problems I had with the house has been ignored and forgotten. He didn't turn up for appointment, didn't pick up the phone again, I've tried to contact branch, they didn't get back to me. I'm moving out, I wanted to do inventory check and hand over. I would give 0 stars but ain't available.
Agent replied
Artur, thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Performance Director to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy.
5/5
GoogleAbbotts have been managing the letting of my property for a few years now and mostly things have been run very smoothly. Abbotts approached me a couple of weeks ago regarding two minor issues the tenant had. After I told them that I would like them just to go ahead and sort small jobs without the need to run it by me first, Olivia effeciently organised the two minor repairs without needing to come back to me through every step of the process. This helps keep my tenants happy, gives Olivea more job satisfaction and stops me being a bottleneck in the smooth running of my property.
Agent replied
Thank you Pat for your superb 5* review of the great service you received, it is a pleasure to read and I will pass on your kind words to all involved. Best wishes, Lucy.
5/5
GoogleI rented through abbotts. It was so smooth and easy to use the staff. There are very good species Jasmine. Can you help me and give me all the answers to my questions? If she didn't know she found out straight away very good I am
Agent replied · 27 April 2024
Gavin Newman thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleLeon and team were very helpful with the sale of our house and were able to find a buyer for us within a week. Very pleased with their performance.
Agent replied
Thank you for your superb 5* review of the great service you received, it is a pleasure to read and I will pass on your kind words to all involved. Best wishes, Lucy.
5/5
GoogleI came to the Ipswich Abbott's branch seeking a rental property, I had just reloaded from Australia and was in desperate need to find a rental property for myself and family. Jessica and Damian in the lettings team were exstreamly helpful and answered all of my questions. Being new to the area and never rented before I was very confused about the process - the team at Abbott's helped me throughout the way and one year on I'm still in my rental property that they found for me. My landlord goes for a fully managed service which is also very convenient and professional. Definatly an agent I will stick with.
Agent replied
Wonderful to read David that our Lettings team at Abbotts, Ipswich, were able to help you find a new home after your long move and that you would defiantly use our agents again in the future. Kind regards, Scott.
5/5
GoogleI can honestly say as far as state agents go Tyrrell and Jasmine have been amazing with their service. They have communicated every step of the way for my new property and explained everything so well. We definitely need more state agents like them around!
Agent replied · 27 April 2024
Thank you for your brilliant 5* review and thank you for your kind words Mel Bastani. Best wishes, Lucy, Customer Relations.
5/5
GoogleI want to express special thanks to Ryan Sheppard, managed to solve my complicated case, and everything ended well! Thanks!PositiveResponsiveness, Quality, Professionalism, Value
Agent replied
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleRecently moved into a new property with Abbotts handled by Yuliia and Terrell who were wonderful. Dealt with any issues in a timely manner and were very lovely to speak to.
Agent replied · 10 November 2024
Thank you for your 5* review Irav. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Relations.
4/5
GoogleWas recommended to Abbots via previous people who have rented via them. Ryan has been very helpful in attempting to find us a property
Agent replied
Thank you for your 4* review and great comments! Best wishes, Scott @ Customer Relations
5/5
GoogleLeon and team were very helpful with the sale of our house and were able to find a buyer for us within a week. Very pleased with their performance.
Agent replied
Thank you for your superb 5* review of the great service you received, it is a pleasure to read and I will pass on your kind words to all involved. Best wishes, Lucy.
1/5
GoogleAbsolutely the worst Estate Agents I have ever come across. Went to view a property with them today and they did not turn up so I rang them. The agent replied that I had not been booked in - lie. Then I said that I had traveled for 90 minutes to view the property so could someone come to the property and show me round and then he lied that it had been sold. Disgusting. You have been warned.
Agent replied
Good Morning, We are deeply sorry to hear this, but we would like to thank you for bringing this to out attention. Please be assured we take all feedback very seriously and would very much like to investigate this further for you. If you would like to send more information to review@countrywide.co.uk we will be happy to review this further for you. Once again , our deepest apologies. Many thanks
5/5
GoogleI have been dealing with Terrell Denton over the recent weeks as im looking for a managing agent. The advise and support he has given me so far is outstanding. I will be recommending him to all the landlords I know
Agent replied · 27 April 2024
Thank you gold wyk for your glowing 5* review and recommendation. Kind regards, Lucy, Customer Relations.
5/5
GoogleBrilliant service, I use Damian and Jess to let out all 5 of my properties, each let has been quick and stress free. All the tenants have been full time working professionals and always look after the property like their own! The team at Abbotts are very knowledgeable and have a great knowledge of the local area, they have always been so helpful with any questions I may have. I would defiantly recommend the fully managed service.
Agent replied
Hi Lauren Thankyou for this excellent 5* review and the recommendation! It's great to hear that Damian and Jess have been able to help with all 5 of your properties and that team at Abbotts have been able to help you with any questions! Kind regards, Jake
5/5
GoogleWe recently had to move out of our old place due to the landlord selling our home after 7 years living there. We had a frustrating month with other letting agencies, but finally found a new home through Abbotts Ipswich. Bhaarat, the Lettings Branch Manager, is very friendly, professional and considerate and has been an absolute pleasure to deal with.
Agent replied · 30 July 2023
Thanks for the fab 5* review Karol! Best wishes Graham, Customer Relations
5/5
GoogleGreat ....hustle free
Agent replied · 12 September 2025
Thank you for your positive review! We strive to make your experience with us hassle-free and are thrilled to hear that we succeeded. Kind regards, Lucy Mawer, Customer Feedback and Support Team
5/5
GoogleReally happy with how my sale went, Paul Ward was extremely helpful throughout the process and will definitely use him again when I next move
Agent replied
Thank you for your kind words and 5* review! Best wishes, Scott
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