Portico Ilford reviews

★★★★★ 5/5

Trustpilot

Impressed with Megan Buchel

I recently had my first email exchange with Megan Buchel who is the person responsible for managing our property. I had asked her a number of questions spread across 3 emails, asked one question twice, and in one of my emails had accidently put some misleading information. I was really impressed that she answered all the questions in full, at the same time making me aware of my misleading question. In my experience this is pretty rare and as a first impression I have to give it full marks.

Chris · 17 April 2023

★★★★★ 5/5

Google

Sumaiya has been a great and caring to myself and my tenants. Always reliable and quick to respond

Micheal · 26 March 2024

★★★★★ 5/5

Trustpilot

Professional and Friendly

I am trying to buy a property and called Portico to book a valuation of a property. I didn’t need anything heavyweight, just a knowledgable eye to judge what the auction property might be worth. My call with Sean was great, he offered to go away and determine the value for me, for FREE and gave me a call back the next day with his thoughts. A really professional experience with that nice sprinkle of being your friendly neighbourhood agent. Very pleased.

Adrem7 · 19 February 2021

★★★★★ 5/5

Trustpilot

Efficient Phone Communication is Key

My working relationship with Portico goes back 11 years from Spencers time. I always find them professional and responsive. Although it is getting hard to get hold of some of them by phone (which I prefer as a personalised way of communication instead of cold emails) Marc continues to be excellent communicating promptly and addressing all the issues arising renting the flat in these difficult conditions. I recommend working with him as he gets things done! Similarly, Lara is great for solving many issues communicating by phone to speed up the process.

Basel · 9 February 2021

★★★★★ 4/5

Trustpilot

Woodford office

Annie has been amazing very helpful and sincere.The first agent I dealt with which I won’t mention was quite rude and it seemed to be so hard to get things done when things went wrong in the flat and there were a few things that did! I’m just grateful I had a fantastic landlord who stepped in to help. But Filiberto has also been good throughout my tenancy and they were flexible due to the current Covid situation. Not the most easiest of tenancies but I would still recommend

Amy · 7 February 2021

★★★★★ 5/5

Trustpilot

Skilled, knowledgeable professionals

They - that’s Paul, Caroline & Claire, were efficient, warm, empathetic & knowledgeable.I was impressed with the brochure produced which generated lots of footfall .I was kept up to speed by them throughout the process and their strong local knowledge & connections definitely enabled me to achieve the desired sale price.

Juliet · 3 December 2024

★★★★★ 5/5

Trustpilot

Ieva from Portico

Ieva from Portico I've been letting my flat through Portico for about 2 years now, and everyone I've encountered at Portico from the very first showing has been lovely. (Thanks in particular to Claudiu for helping me with everything during that process!) I've communicated with Ieva about my flat over the past year and she is always prompt in getting back to me and so very helpful with any issue I've had. She consistently goes above and beyond to deliver great service and can always fix any problem or help out with any request. I would highly recommend Ieva and Portico without hesitation.

Whitney · 29 January 2021

★★★★★ 5/5

Trustpilot

Saeeda Hamidi-Clapham Office-London

Saeeda Hamidi-Clapham Office-LondonAfter the initial hitch in trying to get in touch with Saeeda, which I believe was probably due to an IT problem but resolved promptly by her colleagues who immediately passed on a telephone message to her from me, her handling of the heating issue at my propety was faultless. Efficient yet friendly, nothing was ever too much trouble, furthermore her skill in liaising with British Gas was paramount in resolving my issue so for these reasons, I can thoroughly recommend Saeeda as a Property Manager.

Isabel · 26 January 2021

★★★★★ 5/5

Trustpilot

Above and beyond the help I'd hoped for

Portico in general has been very helpful. Helene in particular has helped me out on several occasions. She helped my wife and I find a great place when first moving to London.On the day we moved out of our first house, the garage door broke. We clearly couldn't leave it like that for the new owners so we told them we'd handle it and contacted Helene for advice. Within a day she had a handyman looking at the garage and giving us options. Helene and Sonya kept us updated throughout the Christmas period and took care of everything.When I first spoke to them I was hoping for some advice but they just handled the issue completely, quickly and professionally far exceeding any reasonable expectation I might have had.

Dexter · 24 January 2021

★★★★★ 1/5

Google

Just had a most pathatic and unprofessinal service experience. Agent Moiz Din in coordination daily since last week committed on recorded line that we got the property , upon completing documentation they gave the property to other people. Hanging us nowhere 11th hour as we had to leave property before 2oth of this month.

Saghir · 18 October 2024

★★★★★ 1/5

Trustpilot

Using Portico Clapham resulted in…

Using Portico Clapham resulted in significant financial loss My experience with Portico Clapham has been awful throughout. The team allowed me to expose myself to wording which resulted in me losing 3 months revenue as well as then not communicating with me resulting in losing any compensation for damages made by tenants. Whilst giving notice to tenants in the Summer, I attempted to open a conversation and be flexible to alleviate the tensions with any COVID fears. I am not an experienced landlord (in fact I’m a very reluctant one) so wanted to be fair and open to reach a mutual agreement. The tenants did not feel this way and chose to expose my words to allow them to not give notice thus leaving me without revenue for a number of months. I believe Portico should have flagged this possibility with me, they were too concerned about their loss of revenue when I raised giving notice to actually support their client.The flat had some significant damages and problems when the tenants left and having only been there for 4 months I sought for compensation. The tenants eventually filed with TDS and despite me chasing Portico repeatedly on what was happening with the case, they filed a response without my knowledge or any communication which resulted in evidence not being uploaded and thus compensation was not agreed. I have tried to speak with multiple people at Portico to discuss this experience but have been met with months of radio silence. When I stopped payment on my final bill, someone left me a voicemail but I have heard nothing since. It appears the company has no interest in hearing about their failings or improving so I would recommend not touching them with a barge pole.

Verity · 8 January 2021

★★★★★ 5/5

Trustpilot

Max and the Bloomsbury team were very helpful…

The Bloomsbury team were very helpful with my search for a place to let in the area. Max was knowledgeable and had the answers to any questions I had about lettings. I would recommend him for his professional service.

A · 30 June 2022

★★★★★ 1/5

Trustpilot

Filiberto Cordone & Portico Woodford Branch Fraudsters

A warning to all others who are thinking of using Portico to rent their next property. Please read below of my awful experience with their Portico Woodford branch.I put down a holding deposit for a flat after I was assured by the agent Filiberto Cordone (Woodford branch) I would receive the deposit back or put it towards my first month's rent.What transpired was shocking. Filiberto made up fictitious reasons to why I was not entitled to the deposit, he also accused me of fraud. These are underhanded tactics agents will use, so they can profit and hope you will not kick up a fuss.Filiberto is of Italian descent, I understand that it his second language, although he makes a few grammatical mistakes, he should not be referring me as 'mate' on phone calls, it is very unprofessional. Portico management should train their staff better.I am now taking this matter to court and will update you all on my progress.For further reviews on Portico, please search portico.co.uk on the Trustpilot search bar. It seems someone had it shutdown, as there are terrible reviews on it.

IG · 9 November 2020

★★★★★ 5/5

Trustpilot

Pleasantly surprised by Portico

Although ultimately myself and my partner went for a flat managed by a different agency, I came away with a really good impression of Portico's service especially Jade, their lettings consultant.Having been in contact with several agents during our search for a place, Portico was the only agency to actively follow up with flat suggestions, return my calls and arrange viewings promptly and smoothly. When I am next moving home, I will be visiting them first.

Matt · 13 September 2021

★★★★★ 1/5

Trustpilot

Honestly the most unprofessional estate…

Honestly the most unprofessional estate agency (ilford branch). They do not respond to emails, calls, or any form of communication. It takes months to chase them up for things that can be resolved in a couple of hours.It blows my mind how they do not even return calls back they are usually sat in the office doing nothing most of the day! I see them when i drive past. I am getting tired of having to chase them up for things!They need to start getting things into order. I've had better experiences with other agencies that are less known!

Family · 3 March 2023

★★★★★ 5/5

Trustpilot

Communicative and honest

I'm still in the process of securing a sale via Portico, but would like to share that my experiences so far have been really positive. Dealing with Sean and Samuel has been great - both have been very communicative and honest, which is exactly what I was looking for in a new estate agent. The great thing here is that their honesty in how I should approach the sale of my property (in light of the current situation) has resulted in a recent influx of interest, and an offer! Hoping it all goes well from here on in, but either way I would really recommend getting in touch with Portico if you're in the business of selling your property in Walthamstow. Thanks!

Michael · 2 October 2020

★★★★★ 5/5

Trustpilot

Jade and Portico are amazing

Jade was our agent at Portico and made renting the house of our dreams a reality. She put us first, made us feel top of her priority list and has made two friends very, very happy.We had all paperwork/legal bits sorted well in advance, and I can honestly say I have never felt more safe and secure going through an agent before. Thanks to Jade for all her work with us <3

Jasmine · 21 March 2022

★★★★★ 1/5

Trustpilot

AVOID AT ALL COST! HORRIBLE EXPERIENCE!

Since the beginning of the tenancy we encountered numerous issues. When agreeing on the flat with the letting agent, we signed the tenancy agreement for £748 per month, which after 2 days or so was changed by Portico and they emailed us with a change in rent per month to £800 as Landlord "wanted" more and earnt more before. We were unable to negotiate, as we had to move, and when Tenancy Agreement was signed, we felt like that it is too late to change things around. Just a few months after moving in, despite it being a "long term let", we received calls and emails saying that the landlord "changed his mind" and wants to sell the flat now. We therefore needed to go through the huge amount of stress and anxiety as nobody told us exactly what is going on, and how this will affect our contract. Additionally, we were without hot water and heating for more than 4 months despite it being a health and safety issue during the winter (our boiler missed an important part as per the engineer who came to check it, and was not able to complete the yearly gas certificate and test, as it was faulty and Portico/Landlord had no money to fix this urgently). At no point have we received an apology or a decent compensation for this from Portico. We decided to leave after a year, when our contract ended, however due to COVID19 we had to extend for an extra month, which happened after a long discussion, as they tried to force us to extend for another year!!! Needless to say that the rent would have increased of course! When moving out, I asked to be present when doing check-out inventory, but was greeted with Simon Martin, who were arrogant, rude, and belittling. They tried to keep all of our deposit £800, and even when trying to dispute with them, they were not listening, did not respond to emails or calls, and were not helpful at all. After a 2 month or so dispute process with TDS, thank God we managed to get most of our deposit back from this useless agency. Fellow tenants, please ensure if you at any point sign a contract with Portico, make videos and pictures when moving in, and before moving out. Otherwise the best is if you avoid at all cost. A total rip off, with unexperienced and unhelpful individuals, who will not care about your wellbeing and concerns.

Reka · 25 August 2020

★★★★★ 5/5

Trustpilot

Incredibly helpful and polite staff!

Samuel Johnson was incredibly helpful, polite and professional. The property I was enquiring about was no longer available yet Samuel immediately found me a similar property that met all my requirements. He even went a step further to check out all the requirements I would need for my particular circumstances and found an easy and achievable solution that would work for us. I really appreciated the effort he put in to accommodate us and help us find a home. I will gladly be using Portico again as my first choice when searching for homes.

Gillian · 14 August 2020

★★★★★ 5/5

Trustpilot

Very helpful and efficient!

Lady (Walthamstow) was extremely helpful (and patient) with all of our questions. Very quick and efficient process; between viewing a property and signing a rental agreement it was less than a week and Lady kept us reassured throughout. Thank you, Lady!

Laura · 20 January 2022

★★★★★ 5/5

Trustpilot

Great Customer Service

Runy and Erick made our new life in London happen. They were always very good at returning calls and helpful with communication between us and the vendors. Happy to recommend. Many Thanks

T · 3 February 2023

★★★★★ 5/5

Trustpilot

Great service from Magdolna of Portico Highbury

Magdolna of Portico Highbury has put an enormous amount of work, much beyond what I would expect from an estate agent, and helped me admirably while I was working searching for a property. She was with me every step of the way and proved extremely effective and helpful. Highly recommended!

Oded · 18 November 2024

★★★★★ 5/5

Google

Thanks so much to Sami,he was so helpful from day 1 up to when l moved to my new home.Thank you portico.you are the best

Farisai · 24 August 2023

★★★★★ 1/5

Trustpilot

AVOID THEM IF YOU CAN !!!!!

AVOID THEM IF YOU CAN !!!!!! Agents promising allot of thinks before you sign a contract, when you put your signature it is hard to deal with them. When we moved out from rented property following all big list of rules we still waiting for our deposit back that nearly 3 moths still disputing ower £120.Short story how it happened: We moved in IG50HG house, the house was terrible state as owners just left the country, but before we signed contract we agreed with Portico letting agent, to we will organize cleaning services, rubbish removal service and we will do the painting in the house from our cost, we will keep all invoices and all that money will be deducted from our monthly rent. All was done how we agreed. We did not charge for house painting with was done.When the contract finished we left the house and all starts then, them trying to deduct money from the deposit for all of it!!! An agent with promised all to us ignoring us. And deposit people trying to find all silly bitts in the house with is wrong to avoid paying our deposit back!By them emails it looks like we moved into a just refurbished house with new kitchen and etc. and damaged it all in 6 months. So just avoid companies like that !!! I am including a couple of pictures state of the renting house via PORTICO before we moved in. I have got a lot of pictures before and after the contract finished.

Was · 26 June 2020