Portico Ilford reviews

★★★★★ 4/5

Trustpilot

Friendly letting agent, helpful service

The letting agent Lauren was very friendly and helpful throughout the process and provided excellent communication. She wasn't too pushy as well when we were slow with things. There were a few frustrations with the process, primarily a couple of broken furniture pieces which were not made aware to us in advance of signing and works not being sorted until after we moved in, but on the whole the property side of things went very smoothly and we are very pleased with the house!

Jack · 26 October 2021

★★★★★ 1/5

Trustpilot

Avoid at all costs.

Once again I'm forced to edit my review after them begging me to change it to a good one in the first place. Avoid this company at all costs. Terrible work ethic, unprofessional and rude. I feel like I'm talking to a politician with their scripted answers and careless replies. Not only did they allow me to move into a disgusting unclean flat full off the last tenants rubbish hidden in the basement. But after doing things like taking days off work so they could service the boiler which they assured me was a routine check it was revealed shortly after they were in fact doing it to get me out of the property and completely lied about the purpose. After which they threaten me with their contract, cherry picking parts that suit them and trying to lie to me again. Holly is both rude, uncaring and arrogant, I've asked them to wait till Thursday for a evaluation as I'm not there and my disabled cousin is on his own and would be very stressed with unknown people trying to come in, yet they continue to harass me with emails saying they will break in without me there, even though I have 2 whole months till I move out. Absolutely disgusted with how I've been treated by Holly Pearson.

Dan · 25 October 2021

★★★★★ 5/5

Trustpilot

Great Sales Team

The marketing of my 1 bed flat was handled extremely well by the team of Caroline, Claire and Paul which resulted in achieving a price beyond expectations.During the conveyancing Claire unfailingly went the extra mile to assist with any problems and details which needed sorting out and most importantly to chivvy solicitors in their work. Caroline and Paul always on hand. Result…..Completion on schedule thank you.

Susan · 1 June 2024

★★★★★ 5/5

Trustpilot

Salman at Portico Camden

Salman at Portico Camden has been extremely helpful, kind and responsive during our flat hunt and renting process! He has made the experience smooth by always replying to our queries rapidly and always accommodating our needs.

Ella · 29 March 2023

★★★★★ 5/5

Trustpilot

Very good experience from Rash and his…

Very good experience from Rash and his team. Recommended highly

Omar · 12 October 2024

★★★★★ 5/5

Trustpilot

This review is for Salman Peerally from Portico, Camden

Salman provides an excellent service very professional and friendly at the same time. He was always on hand to answer any questions I had. Fabulous service from start to finish. I highly recommend Salman Peerally to anyone looking to let or rent.

Guranda · 15 August 2022

★★★★★ 5/5

Trustpilot

Excellent team at Hammersmith portico

Excellent team at Hammersmith portico , great attitude and helpful. The staff are professional, get full support and advice adequately and efficiently. Erick has been very helpful in helping us find the right place to rent and he ticks all the positive boxes.

Jennifer · 25 June 2022

★★★★★ 1/5

Trustpilot

I am totally disgusted with Portico as…

I am totally disgusted with Portico as a landlord. I left Portico in 2018 as I found their finders fee extortionate. They have been charging me annually for finders fee even though the same tenant lives in the property. Not only this, I left their company in 2018 and they are still requesting finders fee annually and now taking me to court for non payment since this time. The tenant moved into the property in 2016 and they can only show me a contract for another property from 2014. They state this is the th same terms as there is a clause allowing them to charge finders fee out of contract.This is immoral and outrageous as it means that I will be liable to pay an annul fee as long as the tenant remains in the property even though I no longer use them as my agent. How is this fair? Shame on you Portico. I am currently seeking legal advice and will also be going to the Ombudsman and exposing this unethical daylight robbery of hardworking landlords!!

Simone · 19 September 2021

★★★★★ 1/5

Trustpilot

Incompetent

All we have had with the Portico Leyton team is issue after issue over the span of two years. They have zero respect for their renters and they enable unethical landlord practices and behaviour. Avoid this agency at all costs if you want to be respected as a renter. The incompetence of their property management team is absolutely shocking.

Millie · 17 September 2024

★★★★★ 1/5

Trustpilot

Re Portico Clapham Common office

Re Portico Clapham Common office. Rented a property from portico for a year. When we moved in it was not clean at all. Found mouse droppings, which was reported but not believed until we actually saw the mouse. Did not give us a complete inventory. Actually gave us an inventory for the wrong property. After telling them they did nothing about it. Not really an issue as tenants but the landlord was annoyed. At the end of the tenancy had to chase multiple times to try and find out what was happening as no clean or inventory had been done on move in. Just got told they would get back to us. Still went through all the usual processes without actually having discussed with us what was going on, or communicating to their own staff. Honestly the most incompetent and useless estate agents. If you’re renting it’s fine as they do nothing to confirm the state of the property on move in, but if you’re a landlord definitely not ideal and would complete avoid! I cannot stress enough how incompetent and useless they are as estate agents.

Gareth · 4 September 2021

★★★★★ 5/5

Trustpilot

Estate Agents that go the distance

We listed our property with the Leyton branch. From the get go their service was great. Both Mark and Michelle were great a getting viewings booked in, confirming bookings and hosting bookings. They fully understood our need to secure a certain amount for our property so that we could continue or journey. We had early offers but couldn’t accept as they were too low. They were patient and understanding and did all they could to secure us more bookings. When we sold our property they were right there with information support and guidance. Michelle was great at helping me chasing solicitors , estate agents, the lot. You name it she was there, a real trooper, cold not have got through the last couple of months with her. She had my back the whole way in what was quite honestly so stressful because of other professionals!Thank you

Miss · 2 September 2021

★★★★★ 1/5

Google

Nice to know my landlords happy with this agency while his tenant is not. Where to begin... *deep breath* RightMove and Portico listed the rent as different amounts, only varying by £5, fine. Once I was offered the property over the phone the price increased again by £5 p/m - false advertising weird. Portico then expected me to pay the full works (rather than the holding deposit) before SEEING let alone SIGNING a contract. They went on to tell me this is ‘normal’ and it’s a ‘standard agreement’ despite their website saying the polar opposite. Raising this then meant I had to wait for this to be relayed to HR to ‘see what they could do’. With 2 weeks ahead of my move-in Portico asked me to move in a day early, granted. That would have been a reasonable request if my boiler wasn’t broken for three days and the intercom actually worked. All of which should have been picked up on while carrying out the ‘Check In’ document. Beyond that, the property was advertised as furnished but no furniture was ever seen until hours AFTER I had moved in which, surprise surprise turned out to be unsuitable. I had been vocal throughout and asked to see furniture on MULTIPLE occasions, each time the goalpost was moved. Day before my move I was told to collect keys five hours after the original set time ONLY because I was following up on furniture for the umpteenth time. There was no regard for my arrangements whatsoever and I was treated like an afterthought rather than a tenant . Lewis, the agent that had shown me the property had told me this landlord had many properties so I could not understand why I couldn’t be shown furnishings from archive. Following all of these issues on a bank holiday might I add, I emailed the agent and the reply was literally a one liner, utter apathy. Days later, I visited the branch to discuss this all with the Manager Rash, also a waste of time. He seems to be as effective as a bobblehead. I've been waiting on a callback for a month and counting despite him agreeing and deeming it reasonable. I have not bombarded Ilford's office with calls or emails, I bypassed them to ensure Head Office were aware. Slow and selective responses were received. All of the furniture has been returned but they see no reason for the price to change down to their staffs negligence. They still stand by there being no actual remedy and there are still things left ignored. Only Lord knows who my Property Manager is now as I'm receiving emails from Walthamstow's branch despite being walking distance from Ilford's. All I simply ask is that people do their job and deliver services they claim to be capable of. Pathetic and unaccountable company, they make Complete Prime Limited look like saints. Advice: Be vigilant as my contract nor check-in listed the property as “furnished”. Credit to the Landlords handyman Tony, who is AMAZING and the only reason for the star (because 0 isn't an option).NegativeResponsiveness, Quality, Professionalism, Value

D · 24 August 2021

★★★★★ 5/5

Trustpilot

Best estate agents I’ve ever used

Sasha and his team have been excellent - from the valuation of our property to the exchange of contracts. Through their network of potential buyers, they had organised 12 viewings and we sold our house within a week. They have been at our side every step of the selling process. I would not hesitate to recommend them.

Gordon · 19 December 2023

★★★★★ 5/5

Trustpilot

Excellent Experience

Imran my sales advisor was so efficient throughout the whole process of buying my first home. Really appreciate him taking my calls on weekends and promptly responding to all my questions. Will surely recommend Imran and Portico after a wonderful experience!

Sarita · 29 July 2022

★★★★★ 5/5

Trustpilot

Brilliant Estate Agents

I have rented for several years through Portico and have recently sold the property. I can only say good words for the greats service I have received over the last few years. Prompt replies to any queries and friendly and helpful staff. I would like to give a special mention to Sean Hewitt in your Walthamstow Branch. He has always been a very efficient, friendly and helpful gentleman on any occasion I have had to contact him and I would like to thank him for all of his help for the last several years. Definitely a credit to Porticio !

Debbie · 1 July 2021

★★★★★ 5/5

Trustpilot

Great client service

I recently put my property up for rental and have to commend one person in particular. Jade has the best customer service I have experienced in a long time. Renting my property was stressful and emotional but Jade managed to help me navigate that by being friendly, helpful and most of all with great communication. No question was too small for her and if it wasn't something she could control/ crossed over into other departments like finance or management, she found out and made sure she responded to me in a timely fashion.I suspect Jade has a lot of rentals to sort out and get to a point where they are taken over by a property manager but she never made me feel that I wasn't important and a valued client. Jade is an asset to Portico and could teach others in the team how to deliver excellent client service. I couldn't recommend Jade more!

Robin · 25 June 2021

★★★★★ 5/5

Trustpilot

Fantastic service

Portico is a fantastic partner of ours and generates many viewings leading to great offers! Lead by incredibly lovely people with a wealth of experience and knowledge. I've had a fantastic journey with many amazing individuals who are great to deal with so I would highly recommend getting in touch with a local Portico branch.

Chris · 30 October 2024

★★★★★ 4/5

Trustpilot

Helpful and considerate

Bilal was very helpful and considerate of our situation (lost both parents within 2yrs so having to sell a family home which has been with us for 42yrs). He was informative also and aware of current market conditions.

Yunus · 28 October 2022

★★★★★ 1/5

Trustpilot

We rented a property from Portico in…

We rented a property from Portico in 2019 and from beginning to end it has been an issue. Rupa who showed us the flat was disorganised and sloppy. But we didn't realise the worst was to come. Upon entering the flat we were hit with the pungent smell of urine and found a flat that was basically in a state that it should not have been let to us in. We requested a professional clean which had evidently not been done and we were dismayed to hear our landlord was charged £300 for this as this house was no cleaned to any standard. While we appreciate that the house was trashed by the previous tenants it appears no cleaning was done. Additionally we should have been notified that it was in a terrible state to allow us or the land lord to arrange further cleaning. We have established that the previous tenants had a dog living in the house that was urinating on the carpets, there was urine (animal and human) and animal faeces on the walls which we had to clean off as well an animal faeces left on the balcony. Had one of us had an allergy animals this could have been more serious. The mattress that was left for us to sleep on was also soiled and it appears faeces was wiped on this too. I dread to think what the state of the other mattress was if it was deemed bad enough to be removed. Additionally we found black mould throughout the house, which is a health hazard, again I know this isn't the responsibility of Portico however we should have been notified to allow us to make arrangements. Everyone we dealt with at Portico was dismissive of our complaints (Melissa, Kristian) and I had to escalate this to regional director, Sophie who eventually apologised and refunded our admin fee. There was more difficulty to be had with Portico upon check out. Our landlord provided them with the check out report and advised to refund our deposit in full. Then we heard nothing... I then chased up with Spyros, Simon and my email was ignored. I chased again almost a week later with Melissa in copy and received a curt response from Simon stating Portico did not hold the deposit and it was basically not their problem. Our deposit was in fact held with Portico and I provided copies of emails detailing this. We were then contacted by the deposits team to organise the refund. No apology for the delay or confusion in process from Simon or Spyros. I would never recommend Portico to anyone, avoid them if you can and if you can't be prepared for terrible customer service.

Lauren · 12 May 2021

★★★★★ 5/5

Trustpilot

Portico Fulham- very kind gesture

I accidentally sent what was meant to be a surprise gift for my friend to the Portico Fulham office instead of her own address. When I got in contact, office manager Molly went out of her way and personally delivered the gift to my friends address as to not spoil the surprise! A ridiculously kind gesture which was very much appreciated. I was not familiar with Portico but will definitely be using and recommending them in the future.

Amy · 23 September 2021

★★★★★ 5/5

Trustpilot

Michael delivered exceptional service…

Michael delivered exceptional service by showing us a range of properties that perfectly aligned with our criteria. He consistently kept us informed of any developments and maintained a high level of professionalism throughout the entire process. Thanks to his diligent efforts, we were able to find a wonderful place to live. We sincerely appreciate his support and expertise.

Ythan · 28 August 2024

★★★★★ 5/5

Trustpilot

Annalise Hutchinson managed our…

Annalise Hutchinson managed our bathroom renovation and we simply could not have asked for a better experience. She was super professional from start to finish. Annalise is very warm and friendly and was attentive / highly responsive throughout the entire process. She made regular site visits to ensure we were happy and that the progress was on schedule. She was realistic about what we could achieve on our budget and also with time frames. Thank you Annalise !

Sarah · 23 August 2021

★★★★★ 5/5

Trustpilot

Great knowledge, Great service

I recently contacted a few agents for some advice and for a true market price on my property. Due to the current pandemic I have been uncertain of what the future holds and wanted to get some insight on what my options are. I am delighted to say that I was pleasantly surprised with the expertise, and professional service I received from Portico. I would definitely recommend them to anyone wanting to sell their home. Thank you Claire & Sean.

Mrs · 29 March 2021

★★★★★ 5/5

Trustpilot

Really got the job done

Portico were great when it came to getting our flat sold, particularly Daniel and Natalie. They did exactly what they said they were going to do at every point, and made the whole process much easier. Thanks!

MG · 2 November 2022