Portico Ilford reviews

★★★★★ 5/5

Trustpilot

Above and beyond!

Sean and his team go above and beyond when it comes to customer service, which is a the most important consideration when buying a property in the Walthamstow area, and the London more broadly. They ensure an honest and straight-forward purchasing process. Having had property viewings with a number of Portico's competitor agents, we found them to be incredibly aggressive in the way they market homes and hold bidding processes to unrealistically inflate prices. I did not find this approach ethical or customer friendly at all. With Portico, I was very pleased with their clean-cut approach. I would not hesitate to recommend Sean and his team to friends, family and those looking for a new home in the Walthamstow area.

Nishal · 10 June 2020

★★★★★ 1/5

Trustpilot

Avoid at all costs.

Property was not cleaned during move-in. None of their numbers on their website actually work. Nice office doesn't cover their unprofessional team.Worst situation has been that 3 calendar months after moving out of one of their properties, Portico's Property Manager Charmaine Fernandes has refused to respond to my emails or phone calls regarding my deposit. Unresponsive during the quarantine and somehow just as bad before.They will effectively hold your money hostage and do NOT care a lick about their tenants.Avoid at all costs.

GG · 22 May 2020

★★★★★ 5/5

Trustpilot

Portico have managed the letting of our…

Portico have managed the letting of our Clapham flat for the last decade or so. Our daughter has just moved in so we no longer need Portico. Throughout that time we have been impressed by their efficiency and responsiveness. If we ever let it again we will go straight back to them. Jane and Andrew

Amanda · 18 August 2024

★★★★★ 5/5

Trustpilot

When the going gets tough, Marc springs to action

Times are what they are right now. And I have to be honest, Marc McIlveney at Portico, whether we have been part of his management portfolio or not, has been a top human being and just incredibly efficient as well. From the moment he showed us the property we rent years ago now, through the tough times... and now, with all the uncertainty and this becoming a bumpy ride for us again... we can't thank him enough. This is what going above and beyond looks like. Thank you Marc!

Kristina · 25 March 2020

★★★★★ 5/5

Trustpilot

Best letting agent for landlords

The lettings department of my local Portico branch have been extremely helpful. Way before my property was ready to let, they gave me advice on so many things, with no pressure to even sign them up to let my property. Marc the manager is extremely knowledgeable and friendly and Helene in accounts is very efficient. I have never had to chase any rent ever! Everything is easy and transparent. Exactly what you want when letting your property.

Vicky · 28 January 2021

★★★★★ 5/5

Trustpilot

Difficult sale- handled with empathy

Portico sold our property that they also had managed. It was a difficult sale process but portico worked hard to keep us informed and updated where they could and also put the effort into chasing and following up the buyers side to get elements progressed. Shaun and his team took my many calls - often when I was frustrated and stressed and overall handled my questions in a calm and empathetic way, which I appreciated.

Charlotte · 22 June 2021

★★★★★ 4/5

Trustpilot

Working with Tom Houseman for Airbnb

Working with Tom Houseman on our Airbnb account bookings has been a nice and easy experience. Tom has been speedy in his responses, knowledgeable and accommodating to our requests during our first 8 bookings.Our only concerns during the first 3 months have been on 2 occasions where some misalignment with the cleaning company resulted in new tenants arriving to a less than perfect house. Not sure who or how but a little disappointing. That said, it was Tom who jumped in and took immediate action on both occasions resulting in happy tenants once again.

Nick · 21 February 2020

★★★★★ 5/5

Trustpilot

Good experience and highly recommend

I have always had a very good experience with Portico Leyton estate agents who are very professional in finding tenants for us in a difficult market, they are unrelenting in trying to find the right tenants for us through out the search process. I have used this service now for 7 years and it because of Marc professionalism and expertise that I would highly recommend them. Thank you Marc for all your support over the years!

Nick · 31 March 2021

★★★★★ 1/5

Trustpilot

Woodford Daniel should work in Tesco stacking shelves

Not sure how too being....first impressions should have said it all, the Woodford branch are the worst I have ever dealt with or should I say Daniel was. From first phone call to enquire about a property for sale was told that I should not come view as it was close to selling, after forcing a viewing I was greeted by a lovely chap who told me it was no where near close to selling.I proceeded to make an offer and was then confronted from an angry Daniel because of our offer and then proceeded to call us liars and then interfered with our sale by calling our estate agent telling him we are time wasters and he should not sell our property for us.

Scott · 17 February 2020

★★★★★ 4/5

Trustpilot

IW review

I have rented my flat both as short let and Airb&b with Portico. Tom Houseman was absolutely excellent in managing of Airb&b and highly professional with guests and myself. I cannot but give me less then 5*.However this review doesn’t apply for Tom only but also other colleagues. Megan Squire also found successful first short term tenancy and is now reviewing the strategy for a second one. However her relationship with financial department is not very seamless since mistake get made in invoicing wrong and not agreed with Megan inventory fees in the contract we signed. Generally the part that invoices and the part that makes agreed contract with client needs improvement. Hence for this an overall 4* is an adequate review for Portico.

Anon · 12 February 2020

★★★★★ 1/5

Trustpilot

BLACK MOULD IGNORED

Urgent complaints regarding serious black mould ignored for over two years.

Megan · 10 January 2026

★★★★★ 5/5

Trustpilot

Outstanding service

We had the option to go with several letting agents when we finished refurbishing our property in Woodford Green and glad we decided to choose Portico as Chris and Ash have been really efficient, very professional and most user friendly throughout the process. They had tenants viewing the property the next day after the property was advertised and the first couple rented the property - the team at Portico made the process very easy. Would recommend them totally if you are looking to rent a property.

Jessica · 16 November 2022

★★★★★ 5/5

Trustpilot

Great service

Great service, Thank you Michael

Charlie · 28 August 2024

★★★★★ 5/5

Google

Christos Athanasiou was an absolute dream to work with. He was extremely professional and his communication was fantastic. Dealing with some very difficult solicitors he went above and beyond what we could have possibly expected from an estate agent and his hard work was a huge factor in allowing us to exchange and complete on our property in our preferred time-frame. I simply cannot recommend Christos and portico as a whole, highly enough and would not hesitate to use their services again.

Jackie · 25 August 2019

★★★★★ 5/5

Trustpilot

First Time Buyers

Portico Leyton were great to work with, and guided us step by step through the process of buying our first flat. We had, just previously, had a bad experience with another agency so were feeling apprehensive and nervous about trying to buy another property, but team were really supportive and informative the whole way through. They were in constant contact, quickly responding to any queries we had via phone / email and they kept us up to date on all progress. We would definitely consider moving though them again in the future!

Sophie · 19 August 2019

★★★★★ 1/5

Trustpilot

Lies.

Becky was extremely friendly during the viewing and on all further phone calls relating to my purchase of the property (which has since fallen through). Unfortunately, her careless errors and subsequent lies have cost me the property, cost the seller money, and caused us both a lot of stress.After my offer was accepted, it became clear that Becky had made a careless error in her original email when she claimed the property was chain free even though it was not. This obviously makes a material difference to the situation and therefore I reduced my offer by a small amount. After a week of back-and-forth, and with other added complications not helped by Portico/Becky's involvement, I was told the seller had decided to instead accept the other bidder's offer because I was messing them around too much.I knew something didn't feel right about this and so I privately posted a letter through the door of the seller explaining what had happened and asking for some clarity on their version of events. The seller told me that Becky never admitted to her error, instead making up lies about why I had reduced my offer, and this is what inevitably lost me the house, and caused the vendors to instead choose a seller who had made a lower offer than me.Estate Agents already had a bad rep. It is not helped by cowardly acts such as this with absolutely no integrity or professionalism. I will never be using Portico again, and you should be wary if you do.

Adam · 13 August 2019

★★★★★ 1/5

Trustpilot

TENANTS STAY AWAY

TENANTS - IF YOUR DEPOSIT IS IMPORTANT TO YOU DO NOT USEPortico were completely negligent in the handling of our deposit return and we had to wait months to get it back. Bear this in mind if you value your deposit!After moving out of the property we were renting, they never bothered to pay us our deposit back or even contact us about how it was progressing. We had to process a claim through the tenancy deposit scheme (TDS). This took months. After kickstarting the process with TDS they had the nerve to try and take some of our deposit for extra professional cleaning (we had to pay £250 for a clean before we left) and unexplained damages (no evidence provided to explain what the damages were).I hope this review helps some renters out there. It’s a disgrace how agencies like this one get away with these behaviours and are allowed to continue to operate.

Kurt · 28 October 2022

★★★★★ 1/5

Trustpilot

Worst agency, AVOID THEM.Horrible communication.

I didn't rent directly from Portico but they bought the local letting agency''SPENCERS'' so I had to deal with them for 4 years. During the tenancy ,they hardly did any maintenance and each thing took ages.i had to deal with so many people for single repair. I had a family and couldn't move out as you guess how difficult to rent in London.I ended my tenancy 4 months ago for emergency reason. I gave my notice but had a contract with them for other six months so I found a tenant move in to avoid being charged. I emptied the flat on 27 th of March and did deep cleaning but they wanted to charge me cleaning.they arranged check out with Simon Martin inventory manager.but last minute was cancelled while I was waiting in the flat.they charge you when you miss appointment but they didn't even apologize.They were ready to move asap but Marc McIlevey and Gokhan handled letting so slow and didn't care at all so new tenant had to wait 2 weeks to move in which cost me financially. I found the tenant ,did everything but they charged me and new tenant for admin fee of £700.They didn't even move their finger but pocketed all the money.Marc was so unprofessional and talking to me always ''my friend'' on the phone and demanded money to make things quicker.He said that he doesn't care about tenant but Landlord only who pays his salary.Whenever I called them, they were either in meeting or out of office and receptionist wasn't kind and helpful at all.i wanted to complain and see the senior manager in head office but was told to sort my complain with the person i complained about.that was weird. Simon Martin inventory manager had the wrong key and blamed me that I changed the lock as he wanted to do inventory alone.they don't want you to be around during inventory to charge you more for check out. Please have your check in report so you can compare because they wanted to charge me for 2 cracked tiles ,bended blinder and some marks on the floor which was on the check in report.It took me 4 months to prove those were in flat before I moved in.Himen Joshi dealt with my check out and deposit return.He wanted to double charge me for check out fee of £151.20.i exchanged 40 emails and so many phone calls to prove that these damages were there before I moved in.He replies all the email by ignoring your questions and inquiries but only creating reason to deduct money from you deposit. He even once wrote to me that this is the practice of the letting industry to deduct money from deposit when I proved him that all his claims were false.He meant that he had to create reason to rip you off after I paid all my rent on time and causing no damage.WHAT A SHAME THEY EXIST IN SUCH A GREAT CITY LONDON.Thanks God I had check in and check out reports ,plus I took pictures and record video so they had to come to the point that I didn't cause these damages. The internal communication was zero.he tried every way to charge me £80 for the damage which was there already.after 4 months battle,I got my deposit back today.so I can write my experience with PORTICO LETTING. I sent email ,Millicent Matthews, from renewal admin, about refund and new contract.She got back to me 3 weeks later.She directed me to Helen Miller from Portico account. had done advance rent payment as I had contract with them.Once new tenant moved in, I requested Helen Miller from Portico account to refund my rent and sent me the bill but it took her 3 weeks to reply and 2 weeks to refund and refused to send me the bill.She sent me excel sheet with my payments with no detail.If I didn't pay rent for a week, they will issue me warning or give me notice but when it comes to them, they can delay to refund the money for months. I claimed that they should refund me full rent but they deducted £350 for their fault.I don't remember how many people ,I dealt with during this process.i requested many times to meet with senior manager from head office but they just simply ignored and didn't arrange any appointments.I looked all the reviews before writing mine.i went through each of the things mentioned.These are real stories.Avoid this PORTICO LETTING ,PROPERTY. WHATEVER THEY ADVERTISING,THEY ARE ALL LIE AND REALITY IS OPPOSITE.THEY WANTED TO CHARGE FOR NONSENSES AND THEY DON'T CARE ABOUT TENANT BUT ONLY LANDLORD.THIS IS THE SHORT FORM OF MY EXPERIENCE WITH PORTICO.THE WORST SERVICE I HAVE EVER RECEIVED AND I URGE ANYONE TO AVOID TO DO ANY KIND OF BUSINESS WITH PORTICO PROPERTY LETTING.I CAN PROVE MY EXPERIENCE AND REVIEW WITH ALL EMAILS AND REPORTS ,I EXCHANGED DURING 4 MONTHS.

Musa · 24 July 2019

★★★★★ 1/5

Google

Heard bad reviews but still choose to go with them and all the negative reviews were right. We visited the property and filled the form and after that no response. We have to chase or ask them every time and after asking again and again Mr Moiz said property has gone.That’s really unprofessional.

Nawal · 16 August 2024

★★★★★ 5/5

Trustpilot

Thank you, Annie…

I just wanted to say thank you to Annie Munday who really listened to our property requirements and was so helpful and responsive. We Unfortunately didn’t end up with the property we were interested in; however, we would most definitely hope to have Annie’s help in the future and would recommend her highly to anyone. We’ve talked to many property managers but Annie has been one of the best who actually listens. Thanks for all your help!

Kerri · 8 July 2020

★★★★★ 5/5

Trustpilot

It was a long drawn out process

It was a long drawn out process. An initial abortive sale of our property resulted in a 6 month relationship with Portico and especially Henry Felstein. Henry was a model of unflappability, kept us informed of every development and was a pleasure to deal with. He worked wonders making sure that our purchase did not fall through despite agitated vendors and inconsistent agents to deal with. All his experience ably assisted by Michaela and Matt saw us through.

Graham · 26 January 2020

★★★★★ 1/5

Trustpilot

The Man Who Closed the Bethenal Green 22-02-19

Unacceptable service from the man who closed the Portico Branch at Bethenal Green on Friday 22nd February, 2019.I am in the process of renting a property through Portico. As such I am required to bring in my proof of right to rent in the UK to any Portico branch this of course is not a problem. The nearest branch to my work is the Bethenal Green branch. Knowing that the time was 5:30pm and that the branch closes at 6:00pm, I called ahead to ensure that someone would be there as it would take me 15 mins to get there. The man who answered the phone guaranteed me that he would be there.I arrived at exactly 5:45pm to find the store locked with all the lights off and no one to be seen. I appreciate that it is a Friday afternoon, and that the gentleman may have wanted to close up early. That is fine, but he could have said so when I called. I finish work at 7:00pm, so I had to ask my manager to leave and it costed me a £5.00 journey that was completely unnecessary. Oh and of course, my proof still has to be submitted.It is all very unfortunate, because up until now, my experience with Portico has been fantastic. The lady that is actually managing our rental process, Hristiana (I believe from the Northcote Branch) has been fantastic and I cannot speak highly enough about her.Unfortunately, I cannot say the same about the man who closed the Bethenal Green branch tonight.

Alan · 22 February 2019

★★★★★ 1/5

Trustpilot

The worst estate agent (which says a lot)...

The worst estate agent I've ever dealt with. They treat anyone who's leaving their properties TERRIBLY and are AWFUL at communication when you're in them.Everyone at the company seems deeply incompetent and their turnover of staff is second to none. It felt like we got palmed off on a ridiculous amount of people in our time at the property."Lacking in communication skills" is a generous term for them. The management and C-Suite need to do something about this company and if they don't, I look forward to their downfall. No flat or house is worth going through what me and many others have experience with Portico. Please don't make the same mistake we did.

Viv · 23 September 2022

★★★★★ 5/5

Google

Sasha O'Doherty handled the sale of our flat with professionalism and friendliness, and great advice along the way. The flat was put on the market quickly and an offer accepted at asking price within a week of viewings. Super impressed with the service and would highly recommend.

Jenny · 10 November 2024