Every review we hold for the Ilford office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotAdvertise property for £1150 but when…
Advertise property for £1150 but when you open it and read it it is for £1400...do you want to make you're mind up portico?
Zareen · 5 December 2022
Agent replied · 15 June 2024
Dear Zareen,We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
★★★★★ 5/5
TrustpilotImpeccable customer support
Impeccable customer support. As a Frenchman in London looking for an apartment, I was pleasantly surprised to come across Salma Munir, a French estate agent who was quick, efficient and highly professional. From the outset, she quickly integrated my search criteria. I highly recommend her!
Mouchachou · 23 October 2023
★★★★★ 1/5
TrustpilotReally poor experience
Really poor experience. Complete lack of communication and was red buttoned a number of times when chasing up my offer on a property. They also turned up late to my initial viewing, wouldn’t answer the phone and told me details about the property that just weren’t true. After all this, they had the audacity to call me disrespectful when I asked to make a complaint. Steer clear.
Charlotte · 22 April 2021
★★★★★ 5/5
TrustpilotPortico
I have been working with Portico and Helene in the Accounts department for the past few months, as a first time landlord. I have found the team to be incredibly professional, helpful and supportive. On the accounts side, Helene's communication is excellent and she always keeps me up to date with any financials on a regular basis, to keep the process as stress free as possible. Thank you!
David · 19 January 2021
★★★★★ 5/5
TrustpilotI have been very well looked after by…
I have been very well looked after by Bianca at Portico form the first stage of viewing the flat to help with finding the electric meter after I moved in. She is warm and helpful but at the same time professional and responsive - she always answers my emails quickly. I'm sure I'm only a "small fry" customer but she always makes me feel that I am a valued one.Hazel may
Hazel · 4 March 2020
★★★★★ 5/5
TrustpilotCan highly recommend Marc & Matt at the…
Can highly recommend Marc & Matt at the Portico offices very efficient and always helpful when arranging new tenants for our rental portfolio.
Kelly · 3 March 2020
★★★★★ 5/5
TrustpilotHelpful and friendly
Samuel was really helpful in remembering my rental requirements and sending me relevant listings. The whole process was fun and stress free.
Laura · 1 July 2020
★★★★★ 5/5
TrustpilotExcellent service
Kurmanjan is a great asset to your company, she is always very helpful and always has a professional manner in dealing with requests!
J · 18 February 2020
★★★★★ 5/5
TrustpilotExcellent
Mia has been great helping us with the renewal of our contract, dealing with the tenants and ensuring it all went smoothly- thanks!
Elisa · 17 February 2020
★★★★★ 5/5
TrustpilotJust got my new flat
Just got my new flat, Annie was fantastic, process was completely stress free and easy. Highly recommend.
Michael · 25 August 2021
★★★★★ 5/5
TrustpilotYuliya and the team are always helpful…
Yuliya and the team are always helpful and efficient. I work with Portico regularly and would highly recommend. A pleasure to work with!
Customer · 13 February 2020
★★★★★ 5/5
TrustpilotGreat viewing
Me and my husband were very happy with such a great viewing with Erick he was so helpful, very patient and very happy young talented man .
Sam · 30 June 2022
Agent replied · 15 June 2024
Dear Sam,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks,Customer Care Team
★★★★★ 5/5
TrustpilotFriendly and professional
We needed some work to be done in our rented house recently and our property manager Simona took the ownership of the issue and arranged everything very efficiently. She kept me informed throughout the work and arranged the handyman visits accordingly. The handyman was also very friendly and professional who completed the work to the required standards and left the area clean and tidy. Highly recommend
Malik · 19 May 2021
★★★★★ 5/5
TrustpilotExcellent Agent Experience
My friend and I had a wonderful agent we worked with while trying to find a flat to rent. Jade really took her time to show the flat in detail and answered all of our questions quickly. When the time comes again to find a property to rent, we will reach out to Portico and specifically Jade. Big thanks to her for such a pleasant experience!
Naseem · 6 May 2021
★★★★★ 5/5
TrustpilotExcellent Agent Experience
My friend and I had a wonderful agent we worked with while trying to find a flat to rent. Jade really took her time to show the flat in detail and answered all of our questions quickly. When the time comes again to find a property to rent, we will reach out to Portico and specifically Jade. Big thanks to her for such a pleasant experience!
Nasim · 6 May 2021
★★★★★ 1/5
TrustpilotUseless Agents
Just called Portico Ilford to find out about a property and the agent was so rude to even give information about the property. Either he was drunk or unaware about his job.
Shabz · 10 September 2021
Agent replied · 15 June 2024
Mr Khan, many thanks for your comment. We are sorry to hear from you under this circumstance and to learn that you do not feel that your experience with Portico was a positive one. We would welcome a return call, and would be pleased to discuss your requirements with you in detail. In the event that we’ve property available across any of our offices which meets your search criteria, we’d love to arrange a viewing, too.
★★★★★ 1/5
TrustpilotAwful for tenant and landlord.
An awful experience as a tenant of a property managed by Portico, but also awful for the landlord as well who decided to leave them. Just constantly not sorting out issues for weeks on end to the point that our landlord just ended up doing it himself, but a hideous amount of paperwork for us all to do each year and they try to drain you of any penny possible. Terrible company.
Baz · 2 May 2019
★★★★★ 5/5
TrustpilotGrazyna is a true professional and…
Grazyna is a true professional and looks after her clients A 100%.SHE ALWAYS WORKS HARD FOR US AND HAS A GREAT ATTITUDE.
MR · 21 February 2020
★★★★★ 5/5
GoogleKieran Downey is always very helping.PositiveResponsiveness, Quality, Professionalism, Value
Silhani · 24 August 2022
★★★★★ 5/5
GoogleA special thank you to Mr. Christos Athanasiou who helped me move into my new flat. He kept me updated with my references throughout the process to ensure we could move as quick as possible. He also went out of his way to go to the property on the day of our move in to ensure all our furniture arrived swiftly as we was running late.
Thanks again,
Osa & Anette
Osa · 25 August 2019
★★★★★ 5/5
TrustpilotSamuel has been a pleasure to deal…
Samuel has been a pleasure to deal with, he is on the ball, polite and keen to assist his clients.
Natalie · 14 September 2020
★★★★★ 5/5
TrustpilotAMAZING
I was Provided a stress-free experience & that goes a long way. “never felt pressured” Jojo was amazing. Highly recommend. ⭐️⭐️⭐️⭐️⭐️
Norma · 13 May 2020
★★★★★ 1/5
TrustpilotDishonest marketing
Came home from work one evening to find out that Portico put a “sold” sign outside our house without our consent and having never interacted with the company. We’ve reached out twice via phone to ask them to come pick it up and we keep being dismissed. Reading the reviews I’m glad we bought from another agent.
London · 13 August 2022
★★★★★ 5/5
GoogleJust to say a big thank you to Christos in Ilford for all his help and patience. Would definitely recommend!
Claire · 24 August 2020
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
