Trusted Agent profile · Ilford
★★★★★
1,313 reviews across 2 platforms
207 Cranbrook Road, Ilford, IG1 4TD
Portico's office in Ilford, at 207 Cranbrook Road, is rated 4.2 out of 5 across 1,313 reviews on two platforms, including 211 Google reviews rated 4.1.
Every review we hold for the Ilford office, from every platform, shown as written. First names only.
1/5
TrustpilotAvoid This Company!
Avoid This Company!They left my tenants for four days without hot water & heating after the boiler broke and couldn't have cared less when I raised the issue with them. The lettings manager ignored my calls and emails and I'm currently in the process of reporting them to the property ombudsman. Their stock response to any problem is to ignore it and hope it goes away. Rude, unprofessional and seriously incompetent - don't waste your time and money with them.
1/5
TrustpilotDONT GET INVOLVED WITH THESE PEOPLE
DONT GET INVOLVED WITH THESE PEOPLE. Did not bother honouring the conditions of the contract when we moved in: WE DID NOT HAVE HOT WATER AND THERE WAS AN ACTUAL SMASHED WINDOW. The agent's are the most sleazy salespeople you will ever have the misfortune of meeting. Our's did not disclose that the landlord had filed for a building permit and we were thrown out after 6 months. We also had many issues with the flat (leaking ceiling etc.) and they NEVER bothered to send anyone. Now they can't even be bothered to give me and my partner references on time for us to move into a new flat as soon as possible. liars, thiefs, deeply unprofessional charlatans. WORST. COMPANY. EVER. Avoid like the plague.
1/5
TrustpilotWe had problems before we even moved…
We had problems before we even moved in! Our original move in day was delayed by nearly 2 weeks all because they didn't send us the guarantor form for a week! And their excuse was "well the intern is leaving soon" as if that somehow makes it ok to leave people homeless for 2 weeks!Ever since moving in we had more problems. First of all the check-in inventory was completely wrong, including every room saying "no windows found". When we moved in, most of the windows did not open and some were sealed shut illegally due to them being loose and whistling. They eventually sent someone to take a look - a week before we moved out!Despite reporting repairs multiple times, it took weeks and sometimes months to get a response. They would randomly reply within a day, then vanish for another week, then come back saying they'd fix the more unimportant repairs. For example, our garden door did not lock property the entire year - and the garden is publicly accessible!At one point we went a week with no heating - while the weather was -2 degrees outside, which is also illegal! It took 3 days just to get hold of someone on the phone/email as their stupid phone system cuts you off after 10 minutes on hold, effectively booting you back to the bottom of the queue.Now after moving out, we finally get our check-out inventory and it was very bad. It was done 3 weeks after we moved out, during which the house has not had any other tenants inside. Yet now the check-out is full of things regarding dust/cobwebs, despite the fact this would have accumulated during the 3 weeks of empty house. It is also full of things that were reported in the check-in - before we even got into the property.They have always been polite and acted helpful, but as a company they are beyond terrible!Would give 0 stars if I could...
1/5
TrustpilotAbsolute nightmare - AVOID PORTICO
If I could have chosen zero stars then I would have done. If only we had read the reviews on trustpilot before we rented - AVOID PORTICO THEY ARE ABSOLUTELY SHOCKING. Where should I start - here’s a few examples- took months to fix anything- did not complete the work included as condition of our offer (told us they had, we found out once we arrived with our furniture on move in day)- sent unqualified person round to do electrical work- no response for weeks to an urgent maintenance issue- provides safety certificate with issues and said “you said you wanted a safety certificate - you didn’t say it had to pass”- attempted to make ridiculous reductions from deposit when we moved out despite the fact there was no damage It’s interesting that they have very high staff turnover - one great guy was new and left within a couple of weeks. Probably shows what a nightmare they are as an employer as well as a tenant.Eventually we got our deposit back in full via the deposit protection scheme disputes service. For anyone reading this battling with Portico about deposit deductions, use the dispute service, don’t waste your time continuing to engage with Portico
1/5
TrustpilotA tenant's worst nightmate
I don't know what Portico were thinking taking over Spencer, which was a decent agency to deal with for us as as tenants.This company is horrific. They take months to fix anything. They illegally enter our property without us knowing about it. They take weeks to respond to emails (or don't respond at all). They lose the keys. They charge extortionate contract renewal fees every year. When we did negotiate a lower fee, they still chased us for not paying the original amount.I'm dreading to think what we'll have to go through when we finally move out, based on the reviews here (there's another page with more reviews on Portico on Trustpilot).STAY.AWAY.
5/5
TrustpilotSam was super helpful!
Sam was super helpful; had answers to most of our questions, and promptly got back to us when an answer wasn’t on hand. Stuck to COVID-19 guidelines too!
5/5
TrustpilotA big thanks to Sean at the Walthamstow…
A big thanks to Sean at the Walthamstow branch. He went above and beyond and made what could have been a difficult situation go away. Would definitely recommend!
1/5
Googlethis company's property management service is a piece of something I don't even want to say. The washing machine in my flat broke and they just forwarded me a quote from their vendor which was over £300 more expensive than the market price (market was £300 something including installation and recycling and their quote was mid £600 for the cheapest model). I contested and they have the audacity to tell me "our quotes are usually on the higher end", meaning they don't assess their veondors' quotes or not even bother to do it yet they charge 10% of the rent as management fee. You pay them 10% and all you get is a forwarded email from a company that is trying to rip you off.
5/5
TrustpilotClaire was very helpful with our…
Claire was very helpful with our valuation, spending a lot of time to talk through everything and came armed with lots of back up research too
5/5
TrustpilotAlice and Portico - formidable team
Alice has taken on board in sorting and liaising with the contractors, in carrying out the refurb to my property.I am always updated and kept fully informed on any issues or developments.She is an asset to Portico and I am totally happy with Portico as a letting agency to handle my rental contracts.Marc, has a real depth of knowledge of the rental market and always manage my letting for long term contracts.
1/5
TrustpilotI honestly feel like they should be…
I honestly feel like they should be reported to the police. AVOID THEM AT ALL COSTS. They charged us extortionate fees when we moved in (nearly £700.00!) then they were completely ignoring all emails and phone calls about repairs and issues we were facing in the flat (they left us with no heating and hot water for nearly two weeks at one point!). They were lying about arranging repairs so we would be waiting for someone to come and then no one would show up. But the check out and deposit handling exceeded our worst expectations. It's been nearly two months since we moved out and our deposit has not been returned yet so we had to raise it with TDS. They are now trying to deduct money from our deposit for some absurd things! Reading other reviews I really have no idea how they are managing to get away with all this! Avoid them at all costs!
5/5
TrustpilotMagda is so helpful!
Magda is so helpful.Nothing is too much trouble for her, and she always goes out of her way to make sure she has helped wherever possible!
5/5
GoogleExcellent service provided by portico in ilford, Aaqib Gondal was very swift in finding me a suitable tenant for my property... I will be definitely be using them again in the future.
1/5
GooglePoor trained and nonpolite stuff,my husband and I called to view a flat and the guys from there just did not want to show it to us; first they blocked my husband number, and I decided to call myself, although we fulfilled all their requirements, after keeping me at the phone for 10 minutes, struggling to type my details the agent Say just started to give me reasons not to show us the flat;I am still waiting for manager's call. not clear information, non professional; won't use and won't recommend
1/5
TrustpilotBeware of them
After 15 years of renting in London, I can say I've never come across such evil and incompetent agent's before. They charge extortionate fees (when renting and when extending your contract) for absolutely shambolic service. They take ridiculously long to fix anything, we've even incurred some considerable costs due to repairs not being carried out on time. The last non-emergency repair in our bathroom took them 1 year 4 months to complete. Twice they didn't even arrange the repair date with us, so the handyman came round without us being aware of it, which is in complete violation of our contract.Beware of them. What they do should be criminal. I hope they go bankrupt and stop ruining peoples' lives (just look on other review sites to see that they do).
5/5
TrustpilotGrazyna is excellent!
Grazyna has been excellent at answering my queries, she is readily available and extremely knowledgeable. I can't recommend her enough, big thanks to Grazyna for your help and effort!
1/5
TrustpilotAvoid at all costs
Having just finished 3 years of tenancy with Portico, we have experienced the most incompetent display they could possibly offer.There have been many issues throughout our 3 year tenancy however the most unacceptable has been the handling of the deposit. Upon check-out they presented a check out inventory with some proposed charges, the document was completely irrelevant as there had clearly been absolutely no cross-referencing with the check in document at the start of our tenancy. Having raised this with them we are now having to call them multiple times a day, as they still haven't contacted the landlord ONE MONTH LATER. The excuse every day being 'i'm afraid i've got 10 of these calls to make today'. We have been passed from person to person as each of them sells us false hope and then goes on holiday the following week making us no closer to getting our deposit back, money which we need to place as a deposit for our next tenancy. So a word of warning to anyone reading this, DO NOT be a tenant with portico, its just not worth it.
1/5
TrustpilotPortico complaints and deposit issues.
Portico complaints and deposit issues.All, i am a previous tenant of portico and am in the process of registering complaints with the regulators in respect of their work. In short; Their staff do not reply to reasonable requests, they give misleading information in respect of their obligations to tenants, they fail to act with reasonable care and skill in the undertaking of their work and they do not have a coherent complaints policy or guidance. I urge all of you reading this to contact me on the following email to detail your issues so i can formally register these on your behalf with the regulators. (Consumer_complaints_london(AT)outlook.com)Regards ML
5/5
TrustpilotCharlene Garcia Marin has really been helpful.
Charlene Garcia Marin has just organised my renewals with my lovely tenants. This time she suggested a two year contract, which is better for my tenants and for me too. I am very happy with Portico as I have been so fortunate with my tenants. They have always handled all the paperwork for me, leaving me to have an agreeable relationship with my tenants, not having to worry about the money side of things. Such a relief!
1/5
TrustpilotTerrible company for tenants
I rent a property managed by Portico and since they took over, the service we've received has been the worst I'd ever experienced before. It's diffult to get in atouch with them - I prefer emails since I like to have everything in writing, but they often don't respond to email at all. Repairs take months to be done. They charge very high moving-in fees and contract extension fees every year. I'm really not happy with them, but what can I do? I advise all renters and landlords (if they care about the well-being of their tenants) to not use their services.
5/5
TrustpilotI had a great experience with Pórtico
I had a great experience with Pórtico, especially with Erick, always willing to help, helpful, very knowledgeable. I didn't have any difficulties in renting my apartment because Erick gave us all the support
Dear JenniferCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotEasy and efficient experience
Easy and efficient experience, Erick has been really helpful for me & my Partner throughout the process.
5/5
TrustpilotProfessional and friendly service!
Professional and friendly service from start to finish. Aaron was absolutely brilliant, I would recommend him without doubt. He was very helpful and efficient. Thank you again!
5/5
TrustpilotThank you sooo much
I want to say a massive thank you for all your help Annie!! You made everything a very smooth process you were so helpful with everything.
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