Portico Ilford reviews

★★★★★ 1/5

Trustpilot

Terrible experience as a tenant

Terrible experience as a tenant. Avoid at all costs.Poor communication from the start of our tenancy - they ignore the majority of emails sent.Multiple examples of bad and dishonest service in include failing to fix a non-functional oven for the first 4 months of our tenancy.Furthermore, at the end of our fixed term tenancy they tried to convince us that the contract itself was a rolling contract and we were liable for an extra 4 weeks rent.Additionally, deductions made from deposit which were disputed with the TDS before being Deposit being returned to us.Our experience and their incompetence summed up when they lost their set of keys to flat, using it as an excuse to not carry out any maintenance to the flat.

Luke · 12 December 2019

★★★★★ 1/5

Trustpilot

This is the worst company ever!!!

This is the worst company I have ever had to deal with ever, I wish I had seen these reviews before moving into one of their places.We lived in our flat for a year and our contract was coming to an end we knew that we had to give notice about any changes if there were any. As I was here from Australia and I had to return home due to medical reasons and my housemate wanted to stay in the flat, we knew to let them know. My housemate's cousin would be able to move in and all these changes would take place at the end of our contract. I tried to call them multiple times and also emailed. No one got back to me or followed up at all until after the cut off date. This was over a month of when I first contacted them.They then extended the cut off by just a week and told us to get all the paperwork for the person moving in. Once we did this they then asked for more which was after the cut off date. Because we were past the cut off date they made us pay a fee of £250 which was in our contract and we knew this. That's why I tried to contact them before, we are still fighting this fee and they have been no help at all. Their lack of communication is horrible and to make us pay for something that was their fault is totally unacceptable.The staff have been totally unfriendly because we pulled them up on this and it has been a very difficult experience. Whatever you do avoid renting with them at all cost.

Nirvana · 22 November 2019

★★★★★ 1/5

Trustpilot

Cowboy Company

Cowboy CompanyPortico are all rainbows and roses when it comes to luring you into their dungeon of lies, much like a weirdo you’d meet on a dating app, but the minute that money is transferred, it's over and you’ll curse yourself for ever being so stupid. The hilarity begins with the marketing. They pitch themselves as a high-end agent who only deal with high-caliber clients. Their website is snazzy, modern and it’d take only the wisest among us to not fall for this fishiest of catfishes. We then booked an appointment, got shown around the ‘below-average-but-okay-its-London-so-we’ll-settle’ flat and in a moment of madness, said, ‘Ok we’ll take it’, to the lady with the painted on smile. Sadly, without realising, you have signed your life away, blissfully unaware of the horrors that await. What chance do you stand when you’re whipped around the property in less than 5 minutes and the ‘snooze ya lose’ London rental culture is clouding your judgement?Moving day arrived, and what followed were two horrendous years. Our ‘high-end’ flat had a sofa, so filthy, it was growing enough bacteria to rival penicillin. Our bedroom walls, if not cracked and peppered with damp, had smears of what I hope and pray was just makeup. Our mattresses were stained with what I convinced myself was a ‘cup of tea’, but deep down, I knew the bitter, smelly truth.You know tiles so clean you can slip around in your socks? I don’t. The thick layer of grime on both the kitchen and bathroom floor, added a 6 inch gritty, hairy layer.‘You said it would be professionally cleaned!’ we cried. ‘You said you only have high-end properties!’ we pleaded. Alas, they didn’t care, they had our £2k PCM to pay their web developer and Christmas party venue. Credit where credit is due, they did replace the sofa, but only after pictures were sent that showed staples hanging out of the cushions.Along with furnishings from Queen Victoria’s reign, the windows were rotten, and winters were horrendous. Two out of three of us were signed off with doctor’s notes, both winters we lived there, with respiratory problems. We also had an incident with a mouse, and the exterminator declaring, ‘Ah yes, lots of poo-poo down here’ when moving the fridge.I could go on for days about the ‘high-caliber’ conditions we experienced, but frankly I’d rather sniff the old sofa than bore you with more details.The main issue, all jokes aside, is the complete disregard and disrespect to our tenancy. Frequently, people from the agency/maintenance would ‘drop by’ while we were out to carry out tasks that we hadn’t asked for, or weren’t entirely sure what they entailed. The final heartbreak was the battle for the deposit. 2 months of begging, negotiating and then finally some legal jargon from us, and our precious pounds were released, albeit with an unwarranted chunky deduction, but at this point we didn’t have the strength to fight. As a wrap-up, every single person at that place must be a robot, as they don’t understand basic human interaction/courtesy. It’d be hard to point fingers at the ultimate Portico loser. The staff turn-over is faster than Bolt. Kristian, Amy, Michael, Joe, Jane, Tarzan, Elsa, Cher, Madonna, I cannot begin to explain how many ‘property managers’ we had. Look at it this way, if they’re so pants they cant keep their staff longer than a month, how do you think they’re going to treat you?To wrap up, Portico is the pits. I’m sure if you’re reading this you’re either wounded and looking for a support group like I was, or you’re contemplating using their services. Do not line their pockets with your hard earned cash. Go to a competitor and line their’s instead.

Portico · 7 November 2019

★★★★★ 5/5

Trustpilot

5* Service

We have been working with Portico for a number of years and have always found them professional, helpful and knowledgeable. We couldn't recommend Spyros and his team more!

Jade · 21 January 2021

★★★★★ 1/5

Trustpilot

Absolutely awful

Absolutely awful, completely unprofessional. I don’t have the words to describe my experience with Portico. To give a little insight I am still awaiting my deposit after 2 months of leaving the property!!

Ruth · 13 October 2022

★★★★★ 5/5

Google

I highly recommend Ken Jadeja from Portico, he is always available, efficient and willing to go the extra mile to help clients and solicitors he works with. Thank you for all your help Ken!

Sabrina · 25 August 2018

★★★★★ 1/5

Trustpilot

STAY WELL AWAY FROM PORTICO.....

0 stars.All of the reviews here should make it clear not to go near Portico... we stupidly did not check the reviews before we rented a property 2 years ago through Portico. The whole thing from start to finish has been so distressing, upsetting and draining for 3 young professional females. Just to name a few issues - the agents let themselves into your property without any warning, no one in the office responds to any emails or phone calls including Management and even when they do, they are so unhelpful. We have only just received our deposit back after nearly two months which was blood, sweat and tears just trying to get our own money back for a flat in spotless condition (we only got it back after throwing legal talk at them). The list goes on but I don't have the energy to write about this waste of space company. I am currently in the process of contacting Watchdog. Please do not make the same mistake we did... YOU WILL REGRET IT.

Portico · 30 September 2019

★★★★★ 5/5

Trustpilot

Great service

I have use Portico for my property via Airbnb while I’ve been away. Tom has been very helpful and got my property live in a matter of days. Would highly recommend

Stuart · 21 February 2020

★★★★★ 5/5

Trustpilot

Isabella Thompson and Molly from…

Isabella Thompson and Molly from Portico are two of the best agents from my experiences in London. Both of them are working well for helping their customers. Definitely recommended and looking forward for future cooperation.

Tony · 14 July 2022

★★★★★ 1/5

Google

I am horrified with the level of service and professionalism of this agency; I identified the following problems; Lack of Leadership and constant change of Management, 2 changes within managers within 1 month who did not relay on information to one another to follow up with proposed and potential tenants Harassment, Constant bombardment of calls once tenant found (unsuitable), no time given to process the documents at hand and evaluate CCJ Proposed Tenants, Identify tenants who had irregularities in rental payment suitable for rental purposes Invalidated Bank Checks, Portico uses HomeLet, which believe it is suitable for tenants to not have bank validations HomeLet Scores, Providing Landlords with proposed tenants that have below the average score for paying guaranteed rent on time References, Poor choice of suitable reference (Friend), someone that once checked on company’s House only had £100 in the bank yet supposedly earned £77,000 and £55,000 respectively Failure to adhere to instructions and deadlines, In excess of 6 weeks and counting to pick up a board that was on private property Property owners (Landlords) beware; check all your documents thoroughly before signing on the dotted line for any proposed tenant

A · 25 August 2019

★★★★★ 1/5

Google

this company's property management service is a piece of something I don't even want to say. The washing machine in my flat broke and they just forwarded me a quote from their vendor which was over £300 more expensive than the market price (market was £300 something including installation and recycling and their quote was mid £600 for the cheapest model). I contested and they have the audacity to tell me "our quotes are usually on the higher end", meaning they don't assess their veondors' quotes or not even bother to do it yet they charge 10% of the rent as management fee. You pay them 10% and all you get is a forwarded email from a company that is trying to rip you off.

Nishimura · 25 August 2019

★★★★★ 5/5

Google

Very very happy with the service Portico have provided me. The property I initially was going to move into the landlord decided to not go ahead... portico or shall I say Chris didn’t give up he continued to keep me updated with new properties to try and find a replacement ASAP. He didn’t only find me a replacement very swiftly, he found me an even better property. This agent went above and beyond, I honestly could not recommend them enough. Thanks so much guys !

Al · 25 August 2019

★★★★★ 5/5

Trustpilot

I had the pleasure of dealing with the…

I had the pleasure of dealing with the Woodford Green office recently when selling my house in North Chingford. Everyone worked together to agree , exchange and complete within four weeks.Property does not need to take months to complete , and if it does , something is not right.Portico understood that I was keen to find a buyer who would proceed in a suitable timeframe , and that is what all parties worked to achieve.I would definitely use Portico again.

Fiona · 9 August 2019

★★★★★ 5/5

Trustpilot

Natalie Banton was really quick to…

Natalie Banton was really quick to reply and very helpful when dealing with the deposit. Couldn’t have been better.

Alex · 1 July 2022

★★★★★ 5/5

Trustpilot

Great experience

My experience with Jake was very positive. I found him to be polite, professional, and very responsive. It made the process so much easier.

Ruby · 1 October 2021

★★★★★ 3/5

Trustpilot

Viewing experience

We visited a property with the view to renting. Unfortunately the instructions of the property address were not properly indicated before the viewing, which resulted in rather a confusing conversation with the office as we drove to the property. However Annie did phone to follow up our visit. She has been the only agent to do this ( we have had a number of viewings through other agents) so is obviously acting responsibily for her landlord.

Alison · 24 November 2020

★★★★★ 5/5

Trustpilot

Great service from Portico in finding…

Great service from Portico in finding me a new tenant so quickly in these worrying time. A massive thank you to Samuel in particular. Would highly recommend

Allison · 19 February 2021

★★★★★ 1/5

Trustpilot

Worst agency I've ever worked with

Worst agency I've ever worked with. They were all milk and honey before we signed the tenancy agreement, after which they took ages to respond to any concerns and enquiries or to get things fixed. When we moved out they tried to charge us money for leaving them some expensive lamp shades instead of leaving bare lightbulbs, as well as trying to squeeze as much money out of us as they could. 260 + VAT to place 2 tiles??It is now 3 months since we moved out and we still haven't received our full deposit back, we now have to go through TDS to get our money. Avoid at all costs!

Muddy · 14 June 2019

★★★★★ 5/5

Trustpilot

Salma did an excellent job of answering…

Salma did an excellent job of answering questions, providing access to view the property, and being flexible with timeframes. She was most helpful and professional.

LLC · 15 June 2023

★★★★★ 5/5

Trustpilot

Gergana is so nice and paciente too

Gergana is so nice and paciente too. She helped me found my new home. Thanks

Leidys · 29 November 2022

★★★★★ 1/5

Trustpilot

Tried to rent a flat through Portico

Tried to rent a flat through Portico a while ago. Was a bit of a disaster. They tried to get me to pay 6 months in advance. I refused. They withdrew the offer. They tried to keep the deposit but as I had an idea it was going to go sour I paid online with a credit card. I was only refunded when I threatened to initiate a chargeback. Plush offices but disappointing business practices mean I have no choice but to leave one star.

Alex · 31 May 2019

★★★★★ 1/5

Trustpilot

Hopelessness taken to a new level - both for landlord and tenant

We have been letting properties for over 20 years and have had all sorts of tenants and managing agents through that time - both good and bad. Portico are in a league of their own though for all round incompetence, rudeness and disorganisation.We only became involved with them when they took over a previously very good managing agent but it did not take long for their excellent staff to move on and we were left with the Portico way of doing things: unanswered calls and e-mails, failure to deal with issues and dissatisfied tenants as a consequence. Almost a year after our last tenants left and we had at last parted company with them they called telling us they had found a new tenant! Only today they sent us an "unpaid bill" from 2017 that they had failed to deal with.I realise that yet another one star review will add little to their Trustpilot status - surely one of the worst on record?- but I would warn both landlords and tenants away from them.

Mark · 15 May 2019

★★★★★ 1/5

Trustpilot

Be Very Very Careful

Portico manage some nice properties for many different landlords. We were gracious enough to pay half a year’s rent in advance. The following things have happend whilst renting our property through Portico:• We were never told by Portico a tube line ran underneath the property and had no idea until it was too late and we spent our first night at the property only to realise in horror• The property had numerous faults when we moved in including broken locks and a faulty shower we could not use• Our complaints and issues raised were regularly ignored by management• One of Portico’s handymen installed a replacement lock back to front on our front door• We also had to report a faulty sofa and Portico tried to blame us for the fault without having inspected the issue themselves • Portico sent in their staff into our flat without our permission and were in breach of our tenant rights and in breach of contract• Portico tried to blame certain issues of their own making on the actual landlord• Staff are arrogant, genuinely lie and ignore / do not respond to things when asked to by email• Portico make it clear (in writing) they don’t care about you the tenant, only the landlord• We met the previous tenants from our flat and they had all of the exact same issues as us. As did our neighbour• If you don’t believe us check out all the other Trustpilot reviews for yourselfWe promise you’ll regret renting with Portico

Oscar · 2 May 2019

★★★★★ 5/5

Trustpilot

Extremely professional

I called the office to have a better understanding of the rental market as I am thinking to rent my property but due to the current pandemic I had some concerns.Mr Cordone reassured me, explained me the whole process for renting and all the legal requirements and offered me an insurance to cover also any unpaid rent. I am impressed with the professionalism and I will defiantly contact him again once I have decided to rent.

Katryna · 15 October 2020