Portico Ilford reviews

★★★★★ 1/5

Trustpilot

Absolutely despicable company

Absolutely despicable company. We are currently trying facilitate a new tenant taking over the room of another who has had to move out due to the pandemic. The Tenancy Act 2019 allows for the variation costs exceeding £50 if they are "reasonable". Does this seem reasonable to you:£72 referencing fee (fees for these were scrapped in 2019)£136 for 4 hours work (£17 per hour PLUS an additional £17 per hour because of their "Zone 1 office" (???)£180 for in-house lawyer to "redraft the deed" (i.e. change the name)Total £388Having highlighted that much of what they are suggesting as "fees" are just simply illegal under the Tenancy Act 2019, they refused to reduce the fees.I have never come across such disgraceful customer squeezing in all my time in London. They are fully aware of the financial difficulties of the outgoing tenant and are conducting themselves in a deplorable manner. A revolting company. 0 stars. Avoid at all costs

Ed · 2 July 2020

★★★★★ 5/5

Google

I'd highly recommend Portico due to there outstanding service. Mr Sumeet Josh was my agent who allowed the process to run smoothly. Great work!PositiveResponsiveness, Quality, Professionalism, Value

Sam · 29 August 2021

★★★★★ 1/5

Google

I was trying to view a property, but they didn't call me back. Don't know how they sell something, it's better to choose another agency

Валентина · 24 August 2023

★★★★★ 5/5

Google

For the most part, have had a positive experience with Portico. Kieren (Property Manager) is really responsive and quick to fix any issues that arise.

Chenai · 24 August 2023

★★★★★ 1/5

Trustpilot

One star is too many.

I have never dealt with such a negligent, rude and greedy letting agency in 10 years of renting. We moved in amidst Covid-19 pandemic and the flat was absolutely filthy, there was mouse droppings, traps and even used chewing gum on the chair.The agency were rude and unhelpful, in what should have been a happy time and lied to our faces about a number of things.The flat has black mould that they knew about prior to us moving in and they said they would be treating it. They will not even respond to our emails about it, yet are very quick to email us if the want/need something.To landlords... do not waste your money using this sham of an agency.To renters.... even if you love a flat that Portico represent, it is just not worth using such a negligent agency with complete lack of concerns re: health and safety.

RCM · 6 June 2020

★★★★★ 1/5

Trustpilot

Really bad

Really bad. We stayed in a property managed by them from November 2018, to May 2020 and neither of us will NEVER consider them again. In fact in our property search going forward we actively disregarded any property managed by them even though they otherwise met our requirements. The list of why is long, but for example we stood without a working shower for 6 cold winter months despite us flagging the problem within the first week of us moving in. In general the service has been appalling and we’ve had our agent switch upwards of 6 times in the 18months we stayed there without any notice and resulting in unreturned emails for weeks... Just don’t use these guys. It’s not worth it.

Astrid · 27 May 2020

★★★★★ 1/5

Trustpilot

Unlawful withholding of deposit, total rip off and fraud

Please do avoid this letting agent!!Before I even rented a studio, my viewing was cancelled twice based on the fact they(Rupa Vara, Portico Hammersmith) did not have the keys, could not reach the landlord, and the tenant did not know they would be coming for viewing. I was kept waiting for an hour in each occasion. I was not shown the actual condition of the property. The process was suspicious from the start, but I went along to rent the place since it was only for three months. By the way, I paid the three month rent and deposit in advance. I found the place extremely dirty when I checked in and Portico blamed the landlord for cleaning. Only 2 days after my persistent efforts, they (Melissa Ames, Portico Hammersmith)agreed to send over cleaners. In addition, there was a huge equipment belonging to the landlord and many personal belongings which they refused to take action about despite the tenancy agreement. Before my checkout, they requested check out and cleaning fees from me which is unlawful. They want to deduce from my deposit for so called personal items not on the inventory check in/out. And when I said, I want the disputed amount to be transferred to TDS and the undisputed to me, they(Regan Hutton on behalf of Portico)stopped replying my mails. It has been more than a month, and they are not paying the undisputed amount back nor replying to my request, simply confiscating my money making use of the COVID-19 lockdown. Do not ever consider approaching them as a tenant at all costs! I am also planning to take legal action against these fraudsters.EDIT: I still have not been paid my deposit back after more than two months with no explanations or replies to my e-mails. They are now also asking for electricity bills supposedly included in the prepaid rent. They had also confirmed this many times before the start of tenancy but pushed a contract with some clauses on the utility bills saying the contracts are default documents and I should not worry about those parts. Portico Hammersmith office manager now denies this and says this is written on the contract. By the way, they had not enforced obligation of and to the landlord that was in the same contract such as moving away his personal belongings and providing a clean property. Future tenants should be aware that Portico Hammersmith clearly advertises falsely, and deceives people!

Canan · 22 May 2020

★★★★★ 5/5

Trustpilot

A great experience

Lady was great, start to finish. Everything was completed really quickly and Lady was always available to answer any questions I had.

Tom · 8 May 2022

★★★★★ 5/5

Google

Mr. Ehsan did very well and timely arranged everything. Thanks to Portico.

Saaied · 25 May 2024

★★★★★ 5/5

Trustpilot

Excellent customer service and very…

Excellent customer service and very professional. Magdalena is very helpful, friendly, supportive every step of the way and quick to respond to all my queries. Pleasure to deal with.

Olivier · 27 January 2021

★★★★★ 1/5

Google

Can never get in contact with them by phone and I am renting with them!

Shannen · 26 March 2024

★★★★★ 5/5

Trustpilot

James was so professional

James was so professional. His work was spot on. Thank you 😊

Charmaine · 9 May 2023

★★★★★ 5/5

Trustpilot

First Class Service and Management

We have used Portico for many years for letting properties within our East London portfolio and have always been provided with a first class service. Recently Sanyah (Walthamstow) office displayed both enthusiasm and professionalism in securing a letting on our behalf and really went the extra mile.I have also liaised with Helene in the Accounts Department for a number of years. Helene provides a highly efficient service and has always responded to queries promptly. Professional and helpful at all times she is a real asset to Portico.

Tracy · 24 February 2020

★★★★★ 5/5

Trustpilot

Great service from Portico

Great service from Portico since the start of the tenancy. Very happy that Kurman contacted me and refunded my overpaid rent very quickly. Kurman is professional, efficient and friendly. Can't recommend enough!

Fatima · 21 February 2020

★★★★★ 5/5

Trustpilot

Positive experience

Erick was helpful, professional and quick to respond to any questions I had. Recommended an excellent flat, and the process of viewing and letting was positive and hassle-free.

Ling · 3 April 2021

★★★★★ 5/5

Trustpilot

Excellent Service

I've been using Portico for a couple of years now; and their service levels are fantastic. They are professional, courteous, and very user-friendly (for both tenants and homeowners). I like their attention to detail which is manifested, inter alia, in well-formatted monthly statements; rigorous background checks on tenants; no-fuss processing of deposit guarantees; and transparent and even-handed tenancy renewals and inflation adjustments. To take a recent example, I have just been liaising with Mia W on a tenancy renewal and was deeply impressed by her patience, good-humour and speed of response.

David · 14 February 2020

★★★★★ 1/5

Trustpilot

Please avoid at all cost

Please avoid whether you are a tenant or a landlord. Absolutely shocking service, or to be more specific it’s absence, moreover contract bleach as well. We moved into an executive 1 bed flat at Battersea paying around 2k a month. We were suspicious from the very begging: viewing cancelled on the day, property reappeared after failed offer. As many of us in London, when it comes to property market we decide to give it the benefit of the doubt. We ended up paying the highest referencing fees ever, Portico wasted 6 weeks before they actually started the process (the agency even casually emailed my manager asking bluntly whether I will pass my probation). Check-in report picked up 21 maintenance issues, not to mention it didn’t include meter readings or building entry codes. 6 months into the tenancy, only one maintenance issues has been addressed, on the top of unanswered calls and emails. When we officially requested landlord's contact details (on two occasions), as they were not mentioned in the tenancy agreement, Portico just ignored our requests. Later I saw our property advertised in lettings, never mind we were still within a break clause. When I called up to enquire a week later as a potential tenant, I was told it was rented out a day ago and luckily they have ‘even better property for me with a similar school conversion layout’, what? When I asked for an official explanation from the branch manager, this time as an existing tenant, I was told it was a technical error and all their properties went live overnight, what a lie, does it really take a week to notice! Naturally we decided to move out as soon as a break clause was over not to deal with all this nonsense. To our big surprise, Portico decided to avoid any conversations about deposit repayment. When we reached a 2 months mark from moving out date, we refused to follow Portico instructions to wait further (God knows why - they still haven’t provided a single quote even if they wanted to make any deductions) and went straight to deposit protection scheme (if you cross 3 months mark, deposit protection scheme can’t help you, how sneaky of Portico). Luckily, couple of months later with TDS help we got all our money back, even though Portico tried to bill us for repairs which were flagged in their own check-in report. Being a landlord as well as a tenant ourselves we have never came across such appalling agency as Portico.Please avoid at all cost.

Karina · 12 February 2020

★★★★★ 1/5

Trustpilot

Profiteering at it's finest - avoid

Portico repeatedly try to charge a 'tenant replacement fee' of £250 to an outgoing tenant in our property.In order for the tenant to finish their contract at the pre-agreed finishing time they were being asked to pay £250 just because the tenants they were leaving behind had decided to carry on the tenancy with a new house mate.Not only does this make absolutely no sense as the contract was coming to an end anyway and portico had no involvement in the sourcing of the new tenant but is now unlawful.When we sought legal advice on this we were advised that this fee would now be invalid by law and advised Portico of this several times. In the end Portico agreed to reduce the fee to £50, we agreed to pay this purely to move on with our lives and actually action the new tenant moving in (who we found independently).Totally ridiculous from start to finish and Portico clearly trying to profit from a situation they had very little involvement in with a fee that is in fact illegal.Avoid at all costs.

Ross · 11 February 2020

★★★★★ 5/5

Trustpilot

Lara Goncalves, Airbnb management.

I decided to put my house on Airbnb as I'm frequently away.I responded to an ad for Portico and Lara now manages the Airbnb lettings. She vets applicants and turns down those that don't come up to the very strict requirements that she set down. She organises the cleaning and linen and liaises with the guests. She has made the process run very smoothly and I'm delighted with the work she does. Allows me to be away and not worry about my home.

Nigel · 1 February 2020

★★★★★ 5/5

Trustpilot

Recommendation for Portico

We have been working with Kristian and his colleagues at Portico now for over 5 years. We work with their branches all over London carrying out gas, plumbing and electrical services for their managed properties. In our experience, the Portico team responds quickly to calls from their tenants and instruct us accordingly so we can get out to their tenants to carry out any repairs needed. I would happily recommend Portico as experienced and competent managing agents.H2 Property Services (London) Ltd

H2propertyservices.co.uk · 31 January 2020

★★★★★ 5/5

Trustpilot

Soon after having decided to advertise…

Soon after having decided to advertise my family property as AIRBNB. Having work closely Portico’s Managment one in particular not taking credit from the others “Lara” really stands out. I would say 10/10 nothing is much of a trouble for Lara. It’s quite impressive her ability to find a problem solution and more than that the dedication she puts in place to accommodating us with best possible service. Very happy to work alongside Portico and it’s contributors in this project at Capstan.

Joao · 30 January 2020

★★★★★ 4/5

Trustpilot

My experience as a tenant has been great

My experience as a tenant has been great with portico so far, special mention to Lewis who was really helpful, so great check in hopefully I’ll get a great check out too

Fatima · 30 January 2020

★★★★★ 1/5

Trustpilot

Terrible customer experience

Wish we’d read all the bad reviews sooner.. terrible communication totally matches our experience too. Problems with flat took ages to fix, emails never replied to, calls never returned. If you encounter problems be prepared to pay for them yourself rather than endure their slow rude interactions. Staff are badly trained -they openly told us on the one phone call they returned that we were not a priority (reiterated several times in case we didn’t catch their meaning!). If we weren’t stuck without a shower their excuses would be comical- eg the plumber missed his appointment because he was Jewish and we had selfishly booked to fix the issue on a Friday; they couldn’t fix our problem because too many other tenants had no heating for over a week..). Repeatedly claimed they were too busy and we should chase their subcontracted plumbing team ourselves. after a month of chasing both parties we gave up. A shame as it’s a lovely apartment but we can’t justify such a premium rent for such bad property management. We now have to pay additional exit costs and Landlord probably has no idea what bad service we are getting - and no doubt won’t be told why are moving out and why they therefore have to pay more fees after just 6 months...

Emma · 15 January 2020

★★★★★ 5/5

Trustpilot

Erick from Portico Hammersmith has been…

Erick from Portico Hammersmith has been just brilliant in helping us find a flat! Could not recommend his service enough!

Phoebe · 30 June 2022