Trusted Agent profile · Ilford
★★★★★
1,290 reviews across 2 platforms
207 Cranbrook Road, Ilford, IG1 4TD
Portico's office in Ilford, at 207 Cranbrook Road, is rated 4.2 out of 5 across 1,290 reviews on two platforms, including 189 Google reviews rated 4.1.
Tell us what you need and we'll put you in touch. Portico hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Ilford.
Every review we hold for the Ilford office, from every platform, shown as written. First names only.
5/5
TrustpilotWe just completed a house purchase…
We just completed a house purchase through Portico and Lady was amazing! Even when things looked like they would go pear shaped, she was always really calm and collected and that eased our stress too. Whenever we called to check on progress, she was always clear and communication was great. Thank you Lady
5/5
TrustpilotVery professional
Very professional, not a hint of arrogance, which some agents can be prone to. Meera gave the impression Portico would sell with a considered approach. She also gave a realistic valuation compared to the other agents. I also appreciated the way Magda arrived early to do a quick check of the apartment before any viewing, a very nice touch. Overall very happy with the service. If I decide to sell again, I will contact Portico, mainly due to Meera & Magda’s professionalism.
5/5
TrustpilotThank you Salman
Thank you Salman, you are always kind and responsive, 10 out of 10!
Good afternoonCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotGreat Service, would definitely recommend!
I want to give a special thank you to Erick and the rest of the Portico team who was extremely professional and helpful throughout the process. He made the move extremely smooth and his communication, transparency and willingness to go above and beyond is the reason why I would give his service a 10/10.
5/5
TrustpilotHighly Recommended
My son and daughter have been searching for a flat in Leyton and recently chose to view available properties with Portico where we were introduced to Tommy, who has made the search such a pleasure. He has shared his extensive knowledge of the property market and the area, whilst listening to their requirements and has guided them with sound advice and great professionalism. I certainly have no hesitation in recommending Portico and Tommy, in particular, if you are looking for an estate agent with integrity.
5/5
TrustpilotHappy Papy
I have just rented a flat with Portico Walthamstoe and had a great service from Tauqeer and James from Start to finish Thanks guys 5 stars
Dear PapyCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving Tauqeer and James a 5 star rating! Many thanksCustomer Care Team
1/5
TrustpilotIf you are a tenant/ renting RUN!
This was our worst experience whilst renting in London for this past decade. In summary communication with the Shepherds Bush team was always awful with delay responses to issues (4 weeks average - including not having hot water in one occasion). No answering phone calls or returning them after you leave voicemails. & Took us 2 months to have our deposit back.Our exit experience was the worst. When we tried to give notice within our break clause there was no answer on the phone or responding to our notice email until a few days later we spoke to someone in head office. Miscommunication within the teams and clear failures in internal processes as well. Providing notice in June we were then contacted offering a renewal with a 12% rent increase in July. We were having views from potential new tenants with Portico that week! We then had to chase our check out report and took 3 weeks to receive it and no one followed up after this. By then we had instigated a dispute with TDS and instead of acknowledging their fault we got as justification that they couldn't locate our original check-in report or the location of where our deposit was being held. Unacceptable! But also, should they have asked, I could tell them that.
5/5
TrustpilotThe team have been amazing
I could not praise this company more 10 out of 10They have been very professional throughout my dealings with them .From instruction it was just a few days to find new tenants , then sort out all the checks , the whole process has been Great Thank you Sean and his team
5/5
TrustpilotSean Hewitt provided us with a…
Sean Hewitt provided us with a fantastic service showing us several properties that met our criteria and keeping us up to date with developments. He was very professional throughout and helped us to find a great place to live. Thank you
Dear Jane We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.Kind regards Customer Care Team
5/5
TrustpilotDeductions from deposit
I needed advice regarding deductions to be made from a tenant deposit for damage. Natalie Banton helped me with this and provided exactly the right expertise. Natalie provided practical and clear guidance and also gave me an indication of how TDS would view any deductions, which really helped me come to a decision regarding how much I should deduct for damage.
Dear Poojyd,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotI used Portico agency to rent a house…
I used Portico agency to rent a house in Woodford , the service provided by Annie Munday is professional, she is kind, friendly and always keeps in touch with you till you get satisfied. She is a star with high comunication skills .I recommend the Portico agency and especially Annie for their quality services!
5/5
TrustpilotNew to England
We recently arrived from South Africa and were lucky to have met Annie Munday. She went beyond with us and helped us every step of the way.We will most definitely recommend Annie and Portico. A total pleasure to deal with an agency and consultant so dedicated.With heartfelt thanksIan and Helene Camissar
4/5
TrustpilotFulham Portico office (Molly Derbyshire)
Molly was very helpful and diligent both helping us find our new flat and during the letting process.She paid attention to our requirements and tried to provide a series of potential candidates, always proactively checking with us both via phone and email.Her understanding, warm and down to earth attitude was something I would like to highlight.
5/5
TrustpilotExcellent service from start to finish
Excellent service from start to finish. Listened to our every need, kept us up-to-date on every stage of the process. Friendly, professional and would highly recommend Daniel, Imran, Adam and the team to sell your property.
5/5
TrustpilotHappy Customer
The staff at Portico are amazing and very helpful, I couldn’t thank them enough! James really helped me and is still helping me find somewhere to rent. Would recommend using them
Dear AlixCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving James a 5 star rating! Many thanksCustomer Care Team
5/5
TrustpilotThe best office
I just want to say a big thank to you all and also how happy I am with the team, especially Sanyah, Samuel and last but not least, Sean for being such proactive and cooperative team. I wish you all the best and a successful career! Keep the good work and hopefully many customers!!
1/5
TrustpilotIf I could give 0 stars I would
If I could give 0 stars I would. Not a single thing went smoothly before during or after our tenancy. We moved out over a month ago and have neither been checked out nor provided with contact details for those responsible. Just 'we'll chase that for you' we are now seeking intermediaries to represent us in this issue. Absolutely dreadful
Dear Cat Cattermole,We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. If you would like to contact us at customercare@lrg.co.uk we will be happy to look into this for you.Many thanks, Customer Care Team
5/5
GoogleAhsan azan is an excellent letting agent who provided clear communication and guidance throughout the entire letting process. I highly recommend Portico for their outstanding service(ilford)
Dear Khadeer Ahmed Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
GoogleSadly not a great experience. The Manager (Rash) is a nice guy, but there were several issues when Portico attempted to sell my flat. Lowpoints included one of the agents using the flat as his own private bathroom, exceptionally poor communication, e.g. I had to find out from my own solicitor that a sale had fallen through, as Portico didn't bother to inform me, and (the icing on the cake) one of them giving the key to a neighbour without my permission, allowing her to access my property. I don't like having to give a poor review, but my experience was awful and I can't recommend them.
5/5
TrustpilotCredit to Simon for his efforts to make the process run like clockwork.
Pro Property London has been a contractor for conducting Portico's inventories since 2015. Simon and the team are friendly, pro-active and helpful in sorting issues when they arise. It's lovely working with clients who value the service we provide - Credit to Simon for his efforts to make the process run like clockwork.
5/5
TrustpilotVery helpful
I asked for a valuation, got immediate response and excellent service. Sean was prompt, efficient, warm, clear in his explanations, speedy in follow-up paperwork and very helpful, providing me with useful supporting material. I felt fully informed and in no way pressured. Should I decide to go forward I will definitely be back in touch.
5/5
TrustpilotThank you Portico Walthamstow
A huge thank you to Claire and Sean in the Walthamstow office for their patience, care and attention in getting my property sale & purchase over the line. While other estate agents were impossible to get through to, Portico were always available and willing to help. Well done and thank you.
1/5
TrustpilotI am acting as a Garantor for my…
I am acting as a Garantor for my daughter who rented a property in Leyton. My daughter is a young student , training to be a nurse and when she moved in her landlord sorted out some things for her and her flatmate and they asked who they should pay the rent to . The Landlord said them . So they paid them but the agents didn't like that so they kept sending me and my daughter demands for late payment. She has now left that accommodation and her flat mate has stayed on and we are again both of us getting demands from the agent . My daughter has been so stressed over the whole process of renting from Portico and she dosnt deserve it and frankly neither do I . The automated email system they have is awful and I wouldn't recommend this Agent to my worst enemy . They should be totally ashamed of their conduct which I believe is illegal, sending demands when they are illegitimate. PLEASE FIND A SUITABLE AGENT NOT PORTICO AS THEY ARE A SHAM
1/5
TrustpilotUntrustworthy and incompetent
Really poor service all round. I have, thankfully, now moved out of their property. But, if you are unfortunate enough to be about to start renting from these estate agents, be aware of the numerous dodgy practices they will attempt.They will firstly pressure you into signing a "no-deposit scheme" in order to secure your property. Which although it would be illegal to outright force you, they make it abundantly clear that you will not get the property unless you sign up for this £60 a month charge. If you attempt to request a conventional deposit, as you are legally entitled, they will tell you this is likely to be a dealbreaker for the landlord who will look to the next applicant. Now, purely coincidentally I'm sure, they receive a large cut of this monthly premium for each unfortunate tenant they successfully refer.Additionally throughout the process you will be pressured into signing up for, Portico sourced, contents insurance. They will be deliberately vague in specifying whether you are legally obligated to sign up (you are not). Going so far as to state that the landlord is insisting upon it (despite it making no conceivable difference to them). Now weirdly, they also get a cut of this money. But I'm sure that's not a factor in why they attempt to pressure you into another needless expense. They must just be concerned for the safety of your possessions in their overpriced properties...They will also demand from you completely ridiculous amounts of personal information, which I have never been asked for before or since.Add to this that they are completely disorganised, uncommunicative, consistently slow to address maintenance issues and generally incompetent and you are left with a pretty dreadful experience. Best avoided if at all possible.
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Tell us what you need and we'll put you in touch. Portico hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Ilford.
