Portico Ilford reviews

★★★★★ 5/5

Google

Great experience, particularly with Jerome he was very responsive and reassuring through the whole process. Thank you very much!

Aymen · 16 March 2026

★★★★★ 5/5

Trustpilot

Portico Battersea Branch:

Portico Battersea Branch:Excellent service by Professional team with personal touch under the leadership of Medleen Brereton.Tenants were found for my flat after a week. All angles of property rental were dealt promptly with high standard & care. I noticed that all the staff work as a team, listened & addressed all my concerns promptly. Well done !!!

Piedad · 12 August 2021

★★★★★ 1/5

Trustpilot

The worst estate agency, don’t use them

Not only is this the worst real estate company in history, but the worst company of all time. They only take service fees and provide no service. They don't refund the excess amount. They completely ignore you when you ask for the reason. This is a scam company. Don't ever use them. I'll give them 0 stars, or even 1 star.

Mariko · 20 December 2024

★★★★★ 1/5

Trustpilot

May have gone under!

Not sure Portico are actually still trading, my son is a tenant and we have emailed several times left several voice messages and after two weeks no one has responded. I’d be very cautious using them.

Lisa · 4 September 2024

★★★★★ 5/5

Trustpilot

Adam was a star from start to finish

Adam was a star from start to finish! He worked so hard to help me sell my house and even when it sold he kept in touch and helped me get over the finish line. Can’t thank him enough!

Natalie · 5 August 2023

★★★★★ 5/5

Trustpilot

Portico Services are excellent!

During a recent complication i had with a property i owned, i consulted Vatche Cherchian at Portico for advice. He succinctly summarized my situation, providing extremely useful advice and guided me throughout the complication until resolution. Without Portico and specifically Vatche Cherchian, I would not have been able to find a solution with such ease - thank you Vatche!

Alex · 12 January 2021

★★★★★ 1/5

Trustpilot

Dodgy Agents

My review is from the tenant’s perspective.Unfortunately my experience with portico Woodford wasn’t good.During my tenancy term, I found them to be a landlord focused team. Important fixtures / repairs like malfunctioning of door locks was refused by saying that the landlord doesn’t agree so Portico can’t help.Upon following up on complaints reported on Portico’s portal, our property manager Annaliese would raise her voice and ask us to wait till landlord gives a go ahead for the repairs (which unfortunately didn’t happen during the entire tenancy term)At the end of the tenancy term, portico attempted to keep the security by publishing an out dated check out report. Thankfully by disputing the case with TDS, I was able to recover the security.A small tip for anyone using their services is to try to get hold of the check in report as soon as you move in the property so the tenant has a record of the property condition at the start of the tenancy. Portico won’t share it with you and at the end of the term they will try to establish that damages were done to the property by you. Also, please do all correspondence with portico Woodford in writing (over an email) because only then you will be able to establish that you have been reporting the property issues timely to them.At the time of disputing the security with TDS you will not be able to prove the log of conversations that happened over phone and portico will deny of any issue reported.I was able to recover my security because I had kept the evidence of every correspondence else I won’t have lost my security because portico did attempt to present fraudulent evidence to TDS

Shafaq · 12 January 2024

★★★★★ 5/5

Trustpilot

Sanyah and team were extremely helpful…

Sanyah and team were extremely helpful in contacting me about a viewing showing me the flat and then ensuring all paper work was completed on time. She was very considerate and patient and any questions I had to ask she always called back or emailed me back with a quick response I am extremely greatful for their help to date!

Selma · 15 September 2020

★★★★★ 5/5

Google

I had a good experience. Communication was okay

Hloniphile · 22 August 2025

★★★★★ 4/5

Trustpilot

I just want to give a shout out to ...

I just want to give a shout out to Spyros Miaris for always being available to take my call and provide help and support, even though it’s not his area of expertise Spyros goes above and beyond to assist despite the challenging climate we’re all faced with. Thank you for your excellent customer service, promptness and professionalism Spyros!

Nishal · 19 January 2021

★★★★★ 5/5

Trustpilot

I have used Jack lots of time for…

I have used Jack lots of time for renting my property and he’s always been so efficient - he got me a tenant in super quick time and was so good to deal with. Bianca was also excellent I would highly recommend portico as a company as the staff are so fantastic to deal with and really on the ball

AW · 4 July 2020

★★★★★ 5/5

Trustpilot

Extremely professional

Daniel, Adam and Imran were extremely professional, selling our home quickly and efficiently. Natalie was superb, going above and beyond, to see it through Exchange and Completion in a very time pressured situation. Thanks to you all! We would absolutely recommend.

Kim · 23 April 2023

★★★★★ 5/5

Trustpilot

Thank you Erick and portico Hammersmith…

Thank you Erick and portico Hammersmith for meeting our needs and helping us with our flat search

Alice · 29 June 2022

★★★★★ 1/5

Trustpilot

Terrible attitude during the call

I want to leave a review about the horrible manager who answered my call at Portico Leyton. During the call I apologized for my English because I speak with a slight accent and from that moment all I heard was sighs and a desire to end the conversation quickly. I was told that without a job in the UK, they could not show me anything and make an appointment for viewing only if I could pay for a year's rent at once. This manager is the reason for the problem with the real estate market in the UK. We have just moved on a talent visa that was approved by the UK and of course we don't have a job in the UK right now, but we do have an income, but obviously the portico managers are of a different opinion and they decide who they want to work with and it's definitely not people from other countries.

Nikita · 9 December 2023

★★★★★ 5/5

Google

My experience with Portico over the years has always been positive and I’d like to give a special mention to Kieran Downey, who is always extremely helpful and resolves all issues expertly. I would highly recommend using Portico for all your property management needs!PositiveResponsiveness, Quality, Professionalism, Value

Karen · 24 August 2022

★★★★★ 5/5

Trustpilot

Natalie Banton was responsive and…

Natalie Banton was responsive and helpful in arranging the return of my deposit and I commend her. Robin Powell

Robin · 4 February 2022

★★★★★ 4/5

Google

Good service and advice

Nikhil · 13 September 2025

★★★★★ 5/5

Trustpilot

Professional-Caring-Efficient

I have had a very good experience with the Portico Property Manager Sumaiya Islam.On 07thof November 2023 we report house boiler failure at 07am in the morning .At 09.am I have had a call and email from Property Manager Sumaiya Islam about the plumber engineer visit at 12.00 pmAt 1.00 pm we have had a new email from Sumaiya saying that the boiler will be replaced on Thursday 09thof November.The boiler was installed completed as we had been informed by Property Manager Sumaiya Islam.Professional-Caring and Efficient Thank you

Friend · 20 November 2023

★★★★★ 1/5

Google

Dealing with them traumatized me and my family. They are very unprofessional. It was hectic two months for us. They have breached the contract, effectively rendering us homeless with our 1 year old baby. Never ever go to them.....

Masud · 25 May 2024

★★★★★ 5/5

Google

I must need to say the way they support as real time basis is rare. Very responsive and tremendous customer support. Wish them all the best. My sincere gratitude to Ilford and forest gate branch team. Best regards, Mohammad Sidur Rahman Tenant

Sidur · 26 March 2024

★★★★★ 5/5

Trustpilot

Accomodation

I was looking for a room to rent, so i checked online saw a beautiful room of my choice, made a call through to the agent and was attended to by a lady called Gergana. She was very professional and communicated to me in a respectful manner. I recommend portico property because of their commitment and professionalism

Abiola · 6 March 2023

★★★★★ 1/5

Trustpilot

Truly dreadful group

Dreadful, incompetent group of people. I have finally moved out of their damp, overpriced rundown property, thank the lord! If you value your money or your sanity stay away from these dodgy dealers.They will force you to sign up to a “no-deposit scheme” to guarantee your property. They won’t outright say it is a deal breaker, as this is illegal, but they will ensure you know that you will never get the property unless you do. This kindly adds £60 a month to the already exorbitant rents they charge. Unsurprisingly upon further investigation it turns out they receive a large chunk of this money. Still at least someone is benefiting in this cost of living crisis! Even better is they will insist that the “no-deposit scheme” is at the request of the landlord, and will be a real issue if you don’t sign up for it. Yet strangely upon asking my landlord about this (after signing up), it turned out he had no idea about it!Portico are also completely incapable of fixing maintenance issues, or pretending to care in the slightest. So overall they are painfully incompetent, engage in some very suspicious activities, and couldn’t care less about the tenant! Avoid!

Rick · 7 November 2023

★★★★★ 5/5

Trustpilot

I was in China when renting a property…

I was in China when renting a property through portico. Salma was very helpful despite the incovenience of communicating to someone in the UK from China. She is patient and willing to help.

Peter · 13 October 2023

★★★★★ 5/5

Trustpilot

Filiberto is a pleasure to deal with

Filiberto is a pleasure to deal with. Not only is he knowledgable and has helped me in some areas where I was going to go wrong, he does it in a way that is genuine too. You can tell he really cares about clients. Would recommend to all looking at property in this area.

Jamie · 17 June 2021