Portico Ilford reviews

★★★★★ 1/5

Trustpilot

Thieving and deceitful.

Sheikha · 12 December 2025

★★★★★ 5/5

Trustpilot

During my search to rent a property

During my search to rent a property, I was frustrated as I always find moving difficult. Lady was a great agent and made the process easy, she supported me with my search and found me the perfect property to meet my requests. She was very professional and polite throughout and I will definitely be using portico going forward.

Dear · 1 April 2022

★★★★★ 5/5

Trustpilot

Brilliant

Salman was really helpful and made the process of finding a flat so much easier for me and my friends. Great customer service here

Anjali · 30 June 2022

★★★★★ 5/5

Trustpilot

Excellent Customer service

Portico have been managing my properties and I must say that I have received excellent customer service so far. They have found good quality tenants who have been in my properties for a while now. Andriana is a great asset to the company, she is always happy to help with any queries and very knowledgeable. Would definitely recommend Portico to any landlords out there!M. Nguyen

N · 2 December 2020

★★★★★ 5/5

Trustpilot

Extremely impressed with Portico as a…

Extremely impressed with Portico as a company and in particular Christos Athanasiou. The most approachable and professional agency I have used. I have just made a major relocation from Southampton and Christos made the process so seamless. This has made the entire experience less stressful. Christos is extremely supportive, reassuring and communication has been excellent and efficient throughout. Highly recommended.

Leah · 16 November 2021

★★★★★ 1/5

Trustpilot

I am writing this review to share my disappointing experience with Portico

I am writing this review to share my deeply disappointing experience with Portico estate agents. Throughout the entire process, from the sale of the property to move-in, move-out, and deposit return, we encountered numerous issues that caused significant distress.Our initial interactions were with letting agent Erick dos Santos, who demonstrated sexist behaviour. He refused to engage with me, preferring instead to liaise exclusively with my male partner. This was not only unprofessional but also disrespectful.The day we were supposed to move in, we discovered that the flat was far from ready. It had not been cleaned, there was dampness on the walls covered by plaster, and no paint had been applied. Despite the fact that we had hired a moving van for the day, Erick did not seem apologetic or understanding of our situation. He claimed the property was 'habitable' and failed to acknowledge the additional costs we incurred due to the delay, as well as the additional distress.Whilst he claimed to be looking into resolving the issues, Erick screened our calls for the rest of the day and never returned them. Even a visit to the Portico office yielded no help. This made for a very negative moving-in experience.The move-out process was equally fraught with problems. Our tenancy agreement stated that our tenancy ended on September 10th. However, at the end of August, Portico informed us that our move-out date was October 10th, based on a clause in our tenancy agreement that we had no record of. We later found out that the page containing this clause had been shredded. Despite our efforts to understand the situation, Portico was unresponsive and could not provide any evidence supporting their claim.As a result, we were forced to stay in the property one month longer than agreed. This was extremely inconvenient and added both unnecessary stress and costs to our move.The final issue was regarding the return of our deposit. Despite leaving the property in good condition and professionally cleaned, Portico failed to advise us of any deductions within the timeframe stated in our contract. Natalie Banton, who was handling our deposit return, ignored our requests for our deposit to be returned. After proposed deductions were finally shared (after the timeframe stated in our contract), we disputed these, but our disputes were met with silence, for a period of 3 months.It was only after involving The Tenancy Deposit Scheme (TDS) that our deposit was finally returned. Natalie's lack of communication, unwillingness to acknowledge our disputes of the proposed deductions and unwillingness to discuss the breach of contract was extremely frustrating. This came at a time when we urgently needed the return of our deposit to put towards our next home, the urgency of this was not acknowledged or respected. In conclusion, our experience with Portico has been nothing short of a nightmare. They have shown a lack of professionalism, empathy, and clearly have no respect for tenants. I strongly discourage anyone from using their services.

Pandora · 1 May 2024

★★★★★ 5/5

Trustpilot

Extremely Professional

In spite of some very slow responses from the buyer, Ammer Haroon from Portico was professional and always tried to go the extra mile to chase matters throughout the process. I would recommend Portico to any prospective buyer or seller. The same can be said of Portico's property management team, who looked after my property prior to the sale.

Mr · 18 August 2023

★★★★★ 5/5

Google

I came to know about Portico from a friend. Upon my initial call, Ken Jadeja were proactive in offering advice, not just answering my immediate questions. He supported me through the whole process and were proactive in contacting me with numbers of appointments booked, went through all offers in detail, and kept me updated. He went the extra mile on every occasion. Would highly recommend his services to anyone.

Steve · 25 August 2018

★★★★★ 1/5

Trustpilot

Only interested in making interest off your rent

We had an extremely sour experience recently when renting a property with Portico. The total time between viewing the property (we expressed our interest and paid the holding deposit on the same weekend as the viewing) up to receiving the signed contract was over 6 weeks!After signing an "Proposed tenancy" document and paying the holding deposit, they tried to change the terms multiple times eg. Changing from 1 year to 2 year contract. The worst thing was they expected first month's rent and deposit to be paid to them before they sent the contract out... And they delayed sending the contract until the very last day before the tenancy was due to start. This is despite us chasing by email and calls multiple times a week throughout.This has been very inconvenient for us because we would have liked to have the contract signed in advance, so that we can start the process for new utilities, broadband contracts, so that it's all ready upon moving in.When we complained about how slow the process has been, when we collected keys, we were told that this is normal procedure at all Portico branches. They do this so that they can collect maximum interest on our deposit and first month's rent.

Paulin · 22 September 2020

★★★★★ 4/5

Trustpilot

I have had a few issues this year and…

I have had a few issues this year and the property manager, Alice has been very on the ball, making sure I am kept up to date with how my requests for repairs, etc are going ( which is half the battle). She also resolved a misunderstanding between myself and someone who was coming to check the flat. Very happy.

Samantha · 3 August 2021

★★★★★ 5/5

Trustpilot

Nice people, great services !

Erick was amazing in getting us the best flat in the area at a really good price. Thank you so much !!

Andrei · 25 June 2022

★★★★★ 5/5

Trustpilot

Agne Jocaite was so helpful

Agne was so helpful when I had some questions and some requests. She spent a lot of time helping me and finding documentation. She also arranged for me to collect some keys; when I arrived everything was ready.I would like to say a big ‘thank you’ to Agne.

Sue · 6 February 2023

★★★★★ 1/5

Trustpilot

In Shorts..... Not recommended

In short... Flat in Walthamstow, even though advertised wasn't available for veiwing for over a month of constant inquiring.All sorts of excuses why I was unable to veiw, from landlord unavailable to property key can't be located etc.I needed a place urgently at the time so was very frustrating waiting.... And as it turns out waiting in vain.Eventually property was no longer available.... (even when still being advertised) predictable.... lol😡

Peter · 15 June 2022

★★★★★ 5/5

Trustpilot

A 5-Star Experience: Integrity and Exceptional Proficiency - Letting Agent, Yves-Michel,

A 5-Star Experience: Integrity and Exceptional Proficiency,

Rani · 8 October 2025

★★★★★ 5/5

Trustpilot

Casey was so helpful and was so polite

Casey was so helpful and was so polite. He did a great job. Highly recommended.

Ria · 20 February 2023

★★★★★ 5/5

Trustpilot

Sean Hewitt has been looking after my…

Sean Hewitt has been looking after my property for many years now, and I can honestly say how pleased I am with the way Sean has worked with me. He’s approachable and efficient and easy to talk to. I couldn’t wish for a better person to look after my property and would certainly recommend him to anyone thinking of entering the rental market.

Mrs · 31 July 2020

★★★★★ 1/5

Trustpilot

As a landlord some of the worst service I Have ever experienced.

As a landlord some of the worst service I have experienced. Been trying for 2 months to recover damages and unpaid rent from previous tenant. The tenant is able to withhold some of what I am owed from the deposit due to a careless, faulty check out report which missed a number of issues including broken handles and damaged walls and a broken oven. I immediately challenged the outgoing report the day after I received it. 8 weeks later I have had no reply to any of my emails. I’ve been chasing an update on liaison with the former tenant for 2 weeks. No reply. If this is how they treat a landlord I am terrified of how they treat a tenant. I am over £1000 out of pocket and can’t even get Portico to share details of their complaints procedure. I don’t see why I will end up out of pocket due to this negligence and incompetence, or why the former tenant should have to wait for resolution either. It’s completely unacceptable. Avoid Portico at all costs.The irony of the reply from Portico is that I have still not received any notification of the dispute raised with TDS. It took me almost 12 weeks to get there. Portico have apologised to me privately for the errors on their part which have left me out of pocket but we are now again back to radio silence.i also note the note here from the CEO doesn’t acknowledge these but dismisses my complaint saying it’s being dealt with my TDS and Portico is governed by strict rules. But what about the errors in check in and out reports? What about the failure to reply to my complaints about this for 6 weeks? What about the shockingly bad customer service? These are all common threads if you read the complaints on here and elsewhere. They just simply have no regard for their landlords and don’t understand basic principles of communication.

SAKEENA · 2 April 2020

★★★★★ 1/5

Trustpilot

As a landlord i have been shocked by…

As a landlord i have been shocked by the poor service meted out by Portico. The problem is their business model; Portico took over Spencers lettings agents in Woodford Green, who were experienced and knew the job. Portico continued to take over lettings agents across London, then chopped staff to save costs. There are insufficient staff, staff always change, there is no consistency or ownership. The service given is very poor. Three times they failed to respond to directions to call out tradesmen to do work for my tenants. Each time they paid me compensation for me having to do the work myself. Eventually i had to report Portico to the Property Ombudsman. As a result they gave up the contract to me in January 2020, so now my tenants and i can breathe a sigh of relief. One problem though, they sub-contracted their "inventory service" to a rogue company that went bust in under ten months, so now i have no inventory - very important on check-out. Footnote: I had always said i would be happy to pay for their services but they consistently failed to deliver. From a tenants perspective they are a nightmare, too. Glossy, shiny office, smooth talking, but once signed up you can kiss good-bye to any efficiency or care. Avoid like the plague.Footnote: Thankyou for the reply from the CEO. Re. the inventory company- I looked them up and found them on Companies House, for the record. I think from your reply that you were generally concerned. However, the service being meted out by Portico seems unchanged- see the review dated March 15th from some poor tenants.

Guy · 27 March 2020

★★★★★ 5/5

Google

Jazeb was incredibly helpful in finding me a flat with a garden! would definitely recommend porticoPositiveResponsiveness, Quality, Professionalism, Value

Mishal · 24 August 2022

★★★★★ 5/5

Google

Imdaad you legend for all your help mate, thank you! <3

Mozil · 16 August 2025

★★★★★ 5/5

Trustpilot

Best Viewing

Even though I did not take the property Erick has been the best agent I have experienced doing a viewing.

Dino · 29 June 2022

★★★★★ 5/5

Trustpilot

Samuel from Portico has been absolutely…

Samuel from Portico has been absolutely incredible. He has gone above and beyond to help us and we have never had to chase him for anything. Samuel has answered every query and where he hasn’t known the answer has determinedly gone about getting the answers for us!! He is super honest and helpful. Thank you so much Samuel couldn’t recommend you enough!

Jennifer · 24 July 2020

★★★★★ 5/5

Trustpilot

Excellent service

Portico Leyton manages my property, and I'm very pleased with the service.Marc and his team are great, very helpful and trustworthy.Moreover, Marc can always give you very good advice and you can count on him.You can count on Alice to get things fixed in your property very quickly with a high standard.I am very satisified with Portico's service.

Omar · 6 July 2021

★★★★★ 5/5

Google

Service provided by Kieran has been outstanding!!!

Adil · 24 August 2023