Portico Ilford reviews

★★★★★ 1/5

Trustpilot

Untrustworthy and incompetent

Really poor service all round. I have, thankfully, now moved out of their property. But, if you are unfortunate enough to be about to start renting from these estate agents, be aware of the numerous dodgy practices they will attempt.They will firstly pressure you into signing a "no-deposit scheme" in order to secure your property. Which although it would be illegal to outright force you, they make it abundantly clear that you will not get the property unless you sign up for this £60 a month charge. If you attempt to request a conventional deposit, as you are legally entitled, they will tell you this is likely to be a dealbreaker for the landlord who will look to the next applicant. Now, purely coincidentally I'm sure, they receive a large cut of this monthly premium for each unfortunate tenant they successfully refer.Additionally throughout the process you will be pressured into signing up for, Portico sourced, contents insurance. They will be deliberately vague in specifying whether you are legally obligated to sign up (you are not). Going so far as to state that the landlord is insisting upon it (despite it making no conceivable difference to them). Now weirdly, they also get a cut of this money. But I'm sure that's not a factor in why they attempt to pressure you into another needless expense. They must just be concerned for the safety of your possessions in their overpriced properties...They will also demand from you completely ridiculous amounts of personal information, which I have never been asked for before or since.Add to this that they are completely disorganised, uncommunicative, consistently slow to address maintenance issues and generally incompetent and you are left with a pretty dreadful experience. Best avoided if at all possible.

Patrick · 4 August 2023

★★★★★ 5/5

Trustpilot

The sale was complex and complicated

The sale was complex and complicated. It spread out over two years, whereby buyers were ill and dropped out, or buyers fell away for other technical reasons. The guys were totally professional and persevered. 100% top marks to Samuel, Densel, and finally assisted by Irene. I would recommend these guys without a doubt.

Chris · 4 March 2023

★★★★★ 5/5

Trustpilot

I had my viewings with Samuel who was…

I had my viewings with Samuel who was great, really efficient, friendly and quick at getting us the answers we needed. Then Sean was dealing with us and he was absolutely amazing. Extremely professional, good fun, patient and understanding and did whatever he could to help! I would highly recommend him. Thank you guys!

Jude · 11 June 2020

★★★★★ 5/5

Google

Excellent service. Very friendly

S · 27 July 2025

★★★★★ 1/5

Trustpilot

This is about renewals only.

The renewals team's lack of professionalism is shocking. Mia Wilcott ignores emails and lacks accountability. If you have to work with Mia, contact someone higher up to avoid issues with your account because she will not respond to you.There have been numerous problems, including an error in doubling the rent on my new contract. Be cautious and review everything carefully before signing due to their lack of attention to detail. Mike Hookway and Omar Ali are extremely helpful, but when they are not around it would seem that things fall apart. It has been an exhausting and frustrating process.Despite exceptional teams like Chris Athanasiou at Woodford and Hannah at Stratford, the renewals team's poor performance tarnishes the overall reputation. They need serious restructuring or advanced training to improve.

Melissa · 13 July 2023

★★★★★ 1/5

Trustpilot

We have been having a very poor service…

We have been having a very poor service throughout the 7 years we have been renting our flat in Highbury.Whenever we had a problem we had to wait many days before they replied and took any action.Most of the times we had to address directly the owner who could step in and unblock the situations.At the present moment , we are experiencing a huge delay in the return of our deposit:after one month since we left the property we do not know yet when the founds should hit our account.

Stella · 11 July 2023

★★★★★ 5/5

Trustpilot

Since Sumaiya has been property manager…

Since Sumaiya has been property manager she continues to get things done and always reassures you each step of the way.

Donna · 22 March 2024

★★★★★ 5/5

Google

Sami is very professional and he really knows what he’s doing. He helped me and my family all throughout the whole process of moving to a new house. Very detail oriented and always happy to answer all my questions. He made everything easy for us.PositiveResponsiveness, Quality, Professionalism, Value

Krisha · 24 August 2021

★★★★★ 5/5

Trustpilot

World class customer service by portico(by Kieran Downey)

My big thank you to ilford office staff and manager Rashad, always helpful. Repairs coordinator Kieran Downey is great human being, confident and providing best customer service. I am feeling well settled in new house because of his quick maintenance work. Thank you Kieran, thank you so much.

Nidhi · 3 August 2021

★★★★★ 5/5

Trustpilot

Professional

Professional, organised and helpful. I approached Portico after a disastrous experience with a different Leyton Letting agent. Billy from Portico, Leyton supported me through a complete renovation of the property, holding the keys to give work people access and ensuring the work was done to a high standard. They advertised the property, organised the viewings and vetted the prospective tenants. I was kept informed throughout. I recommend their service.

Geraldine · 13 March 2024

★★★★★ 1/5

Trustpilot

Was a positive review...

Review was written after starting tenancy. By the time we ended it two years later, there is only one rating I can give it. Be careful.

Caster · 16 November 2023

★★★★★ 1/5

Google

Poor property management. - The repair coordinator is unhelpful and impolite in communication. - I have to keep chasing for the deposit and only get it back three months after moving out. - When returning keys, the office wasn't open during the stated business hours.

KA · 24 August 2023

★★★★★ 5/5

Trustpilot

Proactive

Proactive, friendly and supportive team. Spencer, Tommy, Bilal and Kelsee were all fantastic from start to finish on what was a tricky sale and purchase

Mark · 28 November 2023

★★★★★ 5/5

Trustpilot

Tommy at the Leyton branch is…

Tommy at the Leyton branch is excellent, responsive and goes above and beyond. Within 48 hours my property was photographed to perfection and marketed.

Dionne · 16 October 2024

★★★★★ 5/5

Trustpilot

Massive thank you to Erick and all…

Massive thank you to Erick and all portico Hammersmith

John · 1 July 2022

★★★★★ 5/5

Trustpilot

Happy Clients

Our first impression of Portico was really positive At the valuation Spencer was really enthusiastic about our property , we felt we could trust him and that he cared about us as customers. All the staff we dealt with at Portico were efficeient and friendly and we would reccommend Portico to anyone .

Mr · 12 November 2019

★★★★★ 1/5

Google

The worst estate agents I had the misfortune to deal with, completely blanked all communications whether phone or text and left me in limbo.

Iko · 25 September 2024

★★★★★ 1/5

Trustpilot

Better agents out there!

I asked for a valuation. Guy attended the site, all good. I was told I would hear back: nothing. Even after 2 weeks. I was called by head office, stating if I needed anything further. I stated I hadn’t heard from them regarding my valuation. The branch called finally called and he was a little hostile. He said that Guy had left the company. Very odd.

Harish · 28 March 2024

★★★★★ 1/5

Trustpilot

Better agents out there!

I asked for a valuation. Guy attended the site, all good. I was told I would hear back: nothing. Even after 2 weeks. I was called by head office, stating if I needed anything further. I stated I hadn’t heard from them regarding my valuation. The branch called finally called and he was a little hostile. He said that Guy had left the company. Very odd.

H · 28 March 2024

★★★★★ 1/5

Trustpilot

Appalling end of tenancy experience

Appalling end of tenancy and deposit returns process. We vacated the property on 20 February, it’s now 13 April and I’m still waiting for the agreed deposit refund amount to be returned to me despite finalising this and providing my bank details over two weeks ago. The accounts team claims not to have my bank details, yet I received written communication from them on 31 March stating the funds had been transferred. Where to I wonder? I have sent a formal complaint to their complaints team today and raised this issue with the Tenancy Deposit Scheme.Additionally, we have spent weeks negotiating the final deposit deductions because Portico have tried to keep the full amount despite nothing on the checkout report being documented as “beyond fair wear and tear” - if scuff marks and plaster chips were present in the inventory, why would I be expected to foot the bill for redecoration of a property which has been sold? Absolute nonsense.Avoid renting through Portico at all costs.

Rebekah · 13 April 2023

★★★★★ 5/5

Trustpilot

Anthony Adomako -the MVP!

Anthony Adomako is a lovely property manager he listens and is prompt with his responses. He is a great example of quality customer service and is switched on and proactive. If it wasnt for him my experience with portico may have been very different. Thanks again - Christina

Christina · 1 February 2021

★★★★★ 5/5

Google

Glad to have found the ideal apartment with them! Christos Athanasiou was very attentive and helpful since the beginning, finding places that suited our requirements and helping us throughout the process of finalising the rental. He facilitated constant communication and responded to my questions promptly and with care. Indeed, a great experience.

Gemma · 25 August 2019

★★★★★ 5/5

Trustpilot

Painless experience

Bilil was very patient with our probate property helped out enormously when he could and kept everyone up to date, a rare breed

Dave · 27 November 2023

★★★★★ 5/5

Trustpilot

Casey was great today

Casey was great today. He completed all the tasks we had in a timely fashion and did a sterling job. Really appreciate the good work and highly recommend. We are based in Clapham.

Mark · 22 February 2023