Trusted Agent profile · Hyde Park

Benham and Reeves Hyde Park reviews

4.6

★★★★★ Excellent

471 reviews across 2 platforms

32A Sussex Place, Hyde Park, W2 2TH

Part of Benham and Reeves, see every office.

Benham and Reeves's office in Hyde Park, at 32A Sussex Place, is rated 4.6 out of 5 across 471 reviews on two platforms, including 92 Google reviews rated 4.8.

Google logo

4.8 / 5

92

Reviews on Google

This office

Trustpilot logo

379

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Hyde Park office, from every platform, shown as written. First names only.

5/5

Trustpilot

Tanya manages my property so well she…

Tanya manages my property so well she is great as dealing with difficult tenants and resolving situations.

Hannah · 31 March 2022

Agent replied · 23 February 2024

Thank you for the five star rating shared here Hannah and also for telling us how happy you are with the way Tanya in our property management team manages your property. It can be a very stressful job so this feedback means alot - thank you.- Emily, B&R

1/5

Trustpilot

If you book a viewing the agent may not turn up

Book a viewing with an agent to view a property at Imperial Wharf.The agent cancel the viewing 15 min earlier our appointment and they didn't even apologise.Very unprofessional estate agency

Max · 28 February 2018

Agent replied · 23 February 2024

Hi Max, we have joined Trustpilot recently and hope to respond as quickly as we can to reviews. Sorry you did not have a good experience on that occasion. Our negotiators do have mobile phones so I can only apologise on their behalf if they were late. Kind regards, Emily Taylor, B&R

5/5

Trustpilot

Great experience for property sale

Jeremy found a suitable buyer for our property in a difficult market after another estate agent didn't succeed. Definitely recommend.

SANDER · 7 September 2021

Agent replied · 23 February 2024

Thanks very much for your feedback, we're thrilled to hear you had such a great selling experience with us and will be recommending us.best regards, Emily Taylor, B&R

5/5

Trustpilot

Excellent service

Excellent service. Edelyn Reynolds always give me very prompt response when I have any questions.

Xu · 30 March 2022

Agent replied · 23 February 2024

Thank you Xu, Edelyn and the Woolwich lettings team are pleased to hear you have had a great service experience. Thanks for rating us with five stars too.- Emily, B&R

5/5

Trustpilot

Thorough Professional …

Benham and Reeves is a thorough professional company, which took a great care of my needs. Sarah and Veronica have been very forthcoming and supportive all through out.

Apollo · 19 October 2023

5/5

Trustpilot

Excellent service and professional…

Excellent service and professional assistance and expertise from the team and specifically from Abbas Efir. Very helpful, enthusiastic and conscientious.

Fares · 20 October 2020

Agent replied · 23 February 2024

Thank you for reviewing our property management service as excellent - this is much appreciated by Abbas and the team. Kind regards, Emily Taylor, B&R

5/5

Trustpilot

Excellent service from Simon.

Excellent service from Simon.Definitely recommend

Lisa · 18 November 2022

Agent replied · 23 February 2024

Thank you Lisa, great to hear you've had an excellent service from Simon at our Wapping lettings branch. We are happy to help anyone looking for a new home to rent, buy or sell.- Emily, B&R

5/5

Trustpilot

Efficient property management team

Happy with Abbas and property management team's efficiency and service which is always prompt and helpful. Thank you

Sue · 26 October 2020

Agent replied · 23 February 2024

Thanks Sue, we are very glad to hear you are happy with your property manager and for the five star service rating. Much appreciated.Kind regards, Emily Taylor, B&R

5/5

Google

Fantastic service by the team! Jade and Di have been fabulous to work with! Incredibly responsive and informative. Highly recommend!

Cory · 26 February 2020

Agent replied · 25 February 2024

Thanks Cory, really appreciate you taking the time to leave this great feedback for our Hyde Park lettings team, Kind regards, Emily Taylor B&R

5/5

Trustpilot

The issue was dealt with professionally and nicely.

The person from Benham and Reeves, Kayleigh Weston, was exceptionally good to deal with; she was courteous, knowlegeable and helpful and sorted the issue.

Linda · 31 October 2023

1/5

Trustpilot

Would Avoid

My sad experience dictated that they care for their wallet more than customer's satisfaction.

Vas · 15 June 2019

Agent replied · 23 February 2024

Hi Seymour, we are quite new to Trustpilot and trying to respond to all reviews here. I am very sorry to read your comment and wondered if you could please email me with little more information about what happenend so I can investigate it. We do take all comments seriously and hope to learn from them. If you can email info@benhams.com Thanks, Emily Taylor, B&R

5/5

Trustpilot

Great experience working with White…

Great experience working with White City Branch (with Di Gong and Zak Taylor as my letting agents) as a landlord.

B.C · 1 July 2023

5/5

Google

They are so nice and kindly. Glad to find a property from them.

Liying · 26 February 2018

Agent replied · 25 February 2024

Dear Liying, Thank you very much for taking the time to leave a review. We will pass on your kind comments to the team. Kind regards, Emily Taylor, Benham & Reeves Residential Lettings

5/5

Google

Di was an amazing agent and made the whole process so easy!

A · 26 February 2018

Agent replied · 25 February 2024

Thanks very much for your review, we wish you well with your tenancy.

4/5

Google

Team's response - quick, responsive, effectivePositiveProfessionalism

Jim · 25 October 2020

Agent replied · 25 February 2024

Thanks Jim for your rating here, if we can do better to get the fifth star for our service, please DM me with your suggestions at info@benhams.com. Kind regards, Emily Taylor, B&R

5/5

Trustpilot

Excellent service from Benham & Reeves.

Excellent service from Lisa-Jane. Impressive attention to detail. Made the whole process hassle-free.

Darren · 30 October 2023

4/5

Trustpilot

Responsive team

Responsive team, quick, effective, responsive

Jim · 23 October 2020

Agent replied · 23 February 2024

Hi Jimmy, thanks for your positive feedback which is appreciated. We note the 4 stars which sounds like we could have done a little bit better somewhere along the line. If you can email me with details of your experience to info@benhams.com I would like to look at what we could have done better.Thank you, Emily Taylor, B&R

4/5

Trustpilot

Responsive

Responsive, reliable and professional.

Boejono · 31 October 2020

Agent replied · 23 February 2024

Thank you very much for your feedback, we appreciate it. Best regards, Emily Taylor, B&R

5/5

Trustpilot

professional

very professional for each step letting agent: Francesca Moralis

Zhiqiang · 18 October 2023

5/5

Trustpilot

very efficient

work very well done

Xuejia · 28 July 2026

Agent replied · 25 September 2026

Hi Xuejia, thanks for sharing a five star rating here for Benham and Reeves, we are glad you find the service very efficient. Thank you for your continued custom. - Emily, B&R

5/5

Google

Rating only, no written review.

Lester · 22 June 2026

Agent replied · 22 August 2026

Hi Lester, its great to see your five star rating shared here for our Hyde Park estate agents, thank you. - Ruth, B&R

5/5

Trustpilot

Roland provided a 5 star service.

Hi Roland,

Andrew · 8 June 2026

Agent replied · 11 June 2026

Hi Andrew, we are thrilled to hear that you've felt so well supported throughout your time renting a property with Benham and Reeves. We are glad to hear that Roman from our Fulham lettings team was able to assist you. Thanks for your custom and good luck with your move to Dublin. - Ruth, B&R

5/5

Trustpilot

Great suppprt

Terry · 11 May 2026

Agent replied · 11 June 2026

Hi Terry, many thanks for sharing a five star rating here. We're pleased to hear you are recieivng great support from us, thanks for your custom with Benham and Reeves. - Ruth, B&R

5/5

Trustpilot

Yoshi Tsuji

Great experience

Johnson · 9 May 2026

Agent replied · 11 June 2026

Hi Johnson, thanks for sharing a five star rating for the lettings expertise you've had from Yoshi who heads up our Corporate Services Japan Desk. We are glad you've had such a great experience. Thanks for your custom. - Ruth, B&R

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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Questions about Benham and Reeves Hyde Park

How many reviews does Benham and Reeves Hyde Park have?

Benham and Reeves's Hyde Park office has 471 reviews across two platforms: 92 on Google, 379 on Trustpilot (across the whole business).

What is Benham and Reeves Hyde Park's rating?

Benham and Reeves Hyde Park is rated 4.6 out of 5 across all 471 reviews, and 4.8 out of 5 on Google from 92 reviews.

Where is Benham and Reeves's Hyde Park office?

Benham and Reeves Hyde Park, 32A Sussex Place, Hyde Park, W2 2TH.

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