Sharman Quinney Yaxley reviews

★★★★★ 1/5

Trustpilot

landlords steer clear

I am a landlord with two properties they looked after. For 18 months. on one property I was never paid my rent on time. I was always chasing for my money. There is no one in the office. You always have to leave a message and they don’t get back to you even my tenants had trouble reporting faults to the property as I said there was no one there for them so I would never get the message. I have had property for over 20 years and I have never come across a managing agent as bad as these. That is why I only stayed with them for 18 months. It would’ve been 12 months but you have to give them six months notice. Again I’ve never heard of that. My advice to landlords steer clear.

Adrian · 21 May 2026

★★★★★ 5/5

Trustpilot

The team at Sharmon Quinney has been…

The team at Sharmon Quinney has been amazing. They have helped us so much every step of the way. Lorraine has been particularly outstanding; we will highly recommend her. She has always been here for us, offering continuous support throughout the process. John and Kate have also been fantastic in helping us as first-time buyers. Thank you for helping me and my wife. We hope to have future dealings with you!

Saiif · 31 January 2025

★★★★★ 5/5

Google

My Mortgage consultant, Michelle Dunmore was amazing! She was friendly, helpful, very knowledgeable about the product, resourceful and very patient. I was very sceptical at my position to get a mortgage. However, branch Manager Joanne Armfield insist to get an advice from Michelle. I must say, I wouldn't have been able to purchase my first home without Michelle's help. Thank you so much. I wish all the best to the team.

Angela · 23 November 2024

★★★★★ 5/5

Trustpilot

I can’t recommend Chloe Satchell highly…

I can’t recommend Chloe Satchell highly enough! Buying a home can be such a stressful and overwhelming process, but Chloe made the whole mortgage side of things feel so much easier.

Anna · 22 September 2026

★★★★★ 1/5

Google

I would not recommend using Sharman Quinney Yaxley branch to try and sell your home. Our first meeting was great and they seemed friendly & approachable but as soon as we signed the contract for them to sell it was problem after problem and delay after delay. Emails were ignored, if the phone was answered the person we wanted wasn’t available but told they would call us back (never happened). Physically made the journey to the office to try and speak with someone after getting nowhere over email/phone to find the sign saying ‘open’ but the door locked with half the lights off. The valuator over valued our property which then caused delays further down the line. Viewing cancelled last minute when I had rearranged work to be home. Had an appointment in the branch but when we travelled there was told the person was off sick and to rearrange. Miss-communication with where appointments were meant to be, we went to the office and they went to our house. Sold sign wasn’t put up until 4 months after we accepted the offer. It took 7 months and hundreds of emails for us to finally complete after getting an offer within 1 month of being on the market. Very poor customer service and lack of communication. This was the most stressful experience and did not feel supported by anyone in the branch. Even on the day of giving the keys to the property there was no ‘thank you’. We will never be using Sharman Quinney Yaxley again and advise you don’t either. We are very glad to not be dealing with them anymore.

Soph · 24 June 2025

★★★★★ 1/5

Trustpilot

Very disappointed with the whole sales…

Very disappointed with the whole sales process. It started even before we entered into the contract, when the papers we were sent for signing had the wrong address for the property we were selling. Apparently the system wouldn’t allow them to select the correct address, but as we didn’t want to be seen to be selling someone else’s property we insisted on it being fixed, and after many emails back and forth it turned out it was in fact possible to update it to the correct address. That was just the beginning. It took several weeks to get the property on the market. The agency then published the wrong photos as well as wrong information about the property itself, which, although we spotted it immediately and asked them to take down the ad until the errors had been corrected, stayed up for another three days. Long enough to put potential buyers off. It then took another week if not more to get the agency to correct the ad (on two occasions one error was removed and another one added) and get it back online. During this period the agency were unresponsive and difficult to get hold of and it seemed as though they only made an effort when pushed. We, on the other hand, were growing impatient to get the property on the market after long delays. When the ad was finally up we noticed that the presentation video made up from the photos of the property, still contained the wrong photos, but by this time we were so fed up we just let it slide. What we really wanted was to move to another agency as soon as possible, but since Sharman Quinney has the longest sole agency period of any agencies we’ve encountered (24 weeks compared to the usual 12 weeks), we had no choice but to remain. In the end the property was not sold, they did not seem to make any efforts to market it but instead sat on their hands and waited for business to come to them. We also had no feedback during the process unless when we asked for it repeatedly, not even when we were told several viewings were booked and the potential buyers cancelled were we informed. It’s the worst agency we’ve dealt with and we were happy when we were finally able to move to a more professional one.

Elin · 18 May 2025

★★★★★ 5/5

Trustpilot

House searching

Earlier this year we were searching to buy a property in Oundle and desperate to move to the area. Linda McMullan is an outstanding estate agent. All the agencies we registered with made little to no contact with us and it was down to us to chase them to see if they had new properties coming to the market. This was not the case with Linda. Linda rang us weekly to see how our search was progressing, kept us informed of events happening in Oundle and what properties were coming to the market. She was formidable in our house search and even at the end when we found a property with another agent, Linda kept in touch and helped our transition to moving up to Northamptonshire. Linda is a total professional and with confidence I would happily sell any property via her as I know the service I received as a house seeker was professional, caring and supportive. Thanks very much Linda.

Nat · 17 October 2023

★★★★★ 1/5

Trustpilot

Rented a property of them

Rented a property of them . When ww left august30th 2025 we left the place spotless and better condition than when we moved in. Its now mid sept and we still have not got our deposit. Bullshit excuses like the landlord hasnt got an email .the land lord has gone on holiday. The landlords signature was different. Still no return of deposit. We are now starting legal proceedings.

Derek · 10 September 2026

★★★★★ 1/5

Trustpilot

After they take your money for the…

After they take your money for the deposit in case you are not accepted you wait weeks until you receive your money back. Almost 2 weeks and i ve been calling them daily and emails to tell me today ohh we forgot we will do the refund today. Begging for my own money and Ineta the agent said ohh wait for your money another 3-4 days on a rude and raised voice

Alexandra · 5 August 2026

★★★★★ 3/5

Trustpilot

Was ok at first were helpful in wanting…

Was ok at first were helpful in wanting me to find a property as they had sold mind , it fell threw twice and took over a year for me to move , in the end when it finally went threw and I had moved I never heard from them they had got there money and that’s all that mattered to them , I think it’s very rude of them to not get in touch and say thankyou .

Wendy · 13 June 2026

★★★★★ 5/5

Trustpilot

Naz Magumder was very helpful and kept…

Naz Magumder was very helpful and kept me informed all the way a long the line with regard the tenancy

Susan · 20 July 2026

★★★★★ 5/5

Trustpilot

Excellent customer experience

As a first-time property buyer in the U.K., Chloe was instrumental in guiding us through the process from start to finish. Chloe was helpful during our searches, which ensured we made informed decisions. Chloe kept us informed every step of the way, and any questions we had (of which we had many) were clarified without hesitation or annoyance. There were hiccups along the way that were clearly communicated and resolved promptly. Overall, it was a pleasant and positive experience with Chloe from Sharman Quinney.

Charmaine · 2 December 2024

★★★★★ 5/5

Google

From our very first (of many) viewings to our completion date Declan provided us with a 5 star service. No question or request was too much, he is an absolute pleasure to speak to, he’s always cheerful as well as organised and concise. Declan’s passion for his clients is so clear, especially when he delivered us with the news of our completion, it is a moment I will never forget, and was really made 10 times better because of his enthusiasm. If ever you’re looking buy or sell a home, I honestly could not recommend Declan enough, he is an absolute asset to Sharman Quinney and I can personally guarantee you will not be disappointed if you buy or sell through Declan.

Holly · 25 October 2022

★★★★★ 5/5

Trustpilot

Above and beyond - thanks Becky!

We've recently sold our property with the Thrapston branch, and although it was an awful process with a lengthy chain and some terrible solicitors / other agents involved, our experience with Becky was amazing. Becky communicated everything to me, numerous phonecalls and emails on some days, and she was consistently helpful. Becky went above and beyond, and appreciated that moving house is one of the most stressful experiences, and a lot was riding on our sale.

E · 16 December 2024

★★★★★ 1/5

Trustpilot

Avoid

I was a first time buyer, buying a house not in a chain and it took 4 months to complete after constant chasing from me! Such slow service, mainly due to the poor attention to detail from the sellers using Sharman Quinney's in house conveyancers. Time after time the contracts had to be amended due to careless errors such as spelling mistakes, wrong names on contract etc. Very frustrating! There was no communication to apologise for the countless delays, the estate agents lost interest in helping me once I had my offer accepted. Would never recommend - avoid.

James · 2 August 2022

★★★★★ 5/5

Google

We first contacted Sharman Quinney estate agents several months ago when we were considering selling our property and buying a new home. In the end, we decided to not to sell but to remortgage our current home as a buy to let investment, and also buy a second property, using Sharman Quinney Mortgage Services and Philip Greaves as our Mortgage Broker for both products. We were unsure how the process would work remotely as we were doing all this during lockdown, but we couldn't have been in better hands. Phil was calm and patient - explaining all of the issues we needed to consider, outlining our options, and answering all of our many questions. He was extremely responsive to emails and phone calls, going above and beyond, often working beyond his hours via conference call, going through every aspect of the application process and the various enquiries it presented. He was also extremely professional and hard working, dealing with our sellers' estate agents, replying calmly and swiftly to emails and phone calls as and when they arose, to smooth out the inevitable bumps in the process. We are extremely grateful to Phil for all of his considerable help and hard work and wouldn't hesitate to recommend Sharman Quinney Mortgage Services to anyone in need of an honest, reliable and responsive Mortgage Broker. Thank you for all of your help. Lou & PaulPositiveResponsiveness, Quality, Professionalism, Value

Lou · 25 October 2021

★★★★★ 5/5

Google

We have sold through our local Yaxley branch. Jo and Katie who we have had most contact with are both absolutely amazing....we have had constant communication and help and advice from the team..they very successfully matched our buyer, I think is the best approach! no time wasters and no point showing our home to unsuitable buyers..we sold within 2/3 months and will complete within the 14 weeks time frame which during COVID I think is pretty amazing!! Would definitely recommend Yaxley branch 100% Thank you ladies xxxxxx

James · 25 October 2021

★★★★★ 5/5

Google

My husband and I were really pleased with the service we received from the Yaxley Sharman Quinney branch. We viewed the house we went on to buy many times, for long periods of time and both Jo and Chris were so patient and helpful. After agreeing the purchase they allowed us to view the house many times after with various tradespeople, sometimes even driving out to the property to give us the keys. They were always very helpful and lovely to deal with. Thank you and well done!PositiveResponsiveness, Professionalism

Emma · 25 October 2021

★★★★★ 5/5

Facebook

Tom Bailey-Smith was absolutely fantastic from start to finish. He was responsive and attentive and always willing and happy to go the extra mile to get me across the line. I could not have asked for a better mortgage advisor and were it not for Tom's hard work, dedication and expertise, I would not have been able to secure my house. In my view, Tom went above and beyond, picking up the slack when my buyer's appalling solicitor dropped the ball and even doing their job for them to ensure the sale didn't fall through. I wouldn't hesitate to recommend them.

Joe · 6 May 2021

★★★★★ 1/5

Trustpilot

NEVER USE THIS COMPANY

My young family and I were due to move into a property this January. We viewed the property a month before, and Sharman Quinney sent us a contract to sign. Throughout the process communication was very poor. We rang the office more or less everyday in the week up to the move as we had yet to receive a signed contract from the landlord. We were assured everything was progressing but 48 hours before we were due to move in (a date that was agreed by both parties), Sharman Quinney revealed that they had had no contact with the landlord for ten days. Because we were due to be moving in two days time, we had organised movers, new nurseries and schools for our children, and end of tenancy cleaners. All this cost considerable time and money. Sharman Quinney then confessed that the property would not be able to be let to us as there was a burst pipe. Even if this were true, all of this could have been communicated to us days before. If there had been worryingly no contact with the landlord, this should’ve been said to us. Instead, we were left homeless and now have nowhere to move into. As a mother of a family of two children under four, this is incredibly distressing.

Bel · 26 January 2025

★★★★★ 5/5

Facebook

I experienced exceptionally great service from Peter Baker....I couldn’t recommend him enough! Due to my own disorganisation I only had a 3 week window in which to apply and receive my mortgage offer. Peter reassured me it could be done where others couldn’t. I really appreciated all his hard work, professionalism and urgency when dealing with my situation. He had a great manner and explained everything really clearly. I wouldn’t hesitate in returning to Peter in the future. Thank you Peter!

Emma · 20 March 2021

★★★★★ 5/5

Google

An amazing experience from beginning to end. Sharman and Quinney, Yaxley were highly recommended to us. Thank you Jo, Jason and Katie the sales progressor who answered all our questions diligently and assisted with paperwork and explaining the legal terminology. Well done team!

Janet · 23 March 2024

★★★★★ 5/5

Trustpilot

Bought a house

Bought a house, sold a house. Both went through easily and cleanly. The Market Deeping team were attentive and kept us up to date at all times.

Nigel · 10 December 2025

★★★★★ 1/5

Trustpilot

Tried to rent a flat with them

Tried to rent a flat with them. Explained everything regarding my addresses and they said it’s going to be okay. 10 days later they turn around and say your application has been denied and won’t send my holding fee back and claim I lied on the application. The agents rush applications and the whole system is looking to fail your application so they keep the holding fee. Don’t go with them they will cheat you. Not helpful and treat you like a machine with no feelings. Even out the phone down on me when I request to speak to a manager to get a better explanation. Very sad.

Tawazz · 17 October 2025