William H Brown reviews

★★★★★ 5/5

Google

Really good service thanks for all your help

Rob · 10 July 2025

★★★★★ 5/5

Google

Moved into a property managed by the Willerby office. Victoria Rann went above and beyond to help us out throughout the application process and whilst moving in, super helpful and a genuine asset to the team! Can't thank her enough for all the help and would recommend these guys to anyone looking for a rented property.

Daniel · 18 June 2020

★★★★★ 5/5

Google

Massive thank you Jae you was amazing sorting out our Mortgage you really went above and beyond. Jae was down to earth friendly outgoing and really bubbly while still maintaining his professionalism. Massive thank you to Savannah Brad and Vicky as well who was friendly and also willing to help 😀PositiveProfessionalism

Natalie · 18 June 2021

★★★★★ 5/5

Google

I've been working with William H Brown for a number of years to procure various properties in the region. Recently I was introduced to their letting services which I've found professional with a personal touch. I'd be happy to recommend their services to others.

Mark · 23 July 2023

★★★★★ 5/5

Google

I would like to recommend the W H Brown team at Willerby. Especially Amber with her positive, approachable way of dealing with matters. But everyone in the branch would take ownership of my calls or queries and on the whole they are all a great team! Thanks so much!

Andrea · 18 June 2020

★★★★★ 5/5

Google

Abigail was professional, helpful, and quick to respond. Her keen eye for detail and understanding of our needs were commendable. We are very happy with our new home

Rejoice · 18 June 2023

★★★★★ 5/5

Google

We recently used William H Brown in Willerby to purchase a property in Hull. The team easpecially Vicky and Nina were fantastic always quick to respond to my queries and extremely proactive when dealing with solicitors. Would highly reccomend these estate agentsPositiveResponsiveness, Professionalism

Sean · 25 August 2021

★★★★★ 5/5

Google

My experience to date with Amber and the rest of the team at William H Brown has been excellent. Whether it has been in person at the branch or with phone calls, the manner in which I have been treated has been consistently professional, efficient and helpful. I fully anticipate my experience will continue this way and sincerely hope they also provide the same levels of service for other prospective customers, taking the opportunity to build a strong band name in the process, renowned for caring and over delivering. Thank you.

Andre · 18 June 2022

★★★★★ 5/5

Google

Abigail Smith has been amazing throughout the whole process of moving over to our new rented house. Easy going, very helpful.

Ambreen · 18 June 2023

★★★★★ 5/5

Google

Would like to thank Jae on his brilliant service is sorting our mortgage out. This was a smooth process with no issue’s I will be using you in the future. Thanks again JamesPositiveResponsiveness, Quality, Professionalism, Value

James · 18 June 2021

★★★★★ 5/5

Google

I’ve been super impressed with the service Amber and Nina have provided in recent weeks. They stick to their promises, call you back when they say they will and listen and act on your needs. They’ve truly changed my opinion of estate agents. The human touch makes a difference and that’s what you get with these guys. Highly recommend and a pleasure to transact with. You’ve truly helped us to find our dream home - thank you.

David · 18 June 2022

★★★★★ 1/5

Google

Terrible experience with this branch. At least they were consistently awful from start to finish. Delays with moving in, everything else awful in between with communication, delays on their part getting our deposit back after moving out of mould infested property, I would give 0 stars if possible. Stay away from this branch

Nicole · 18 June 2020

★★★★★ 5/5

Google

Very efficient service from William H Brown. Jae our mortage advisor aswell as everyone else in the office, when answering my many calls were great! As first time buyers me and my partner had a lot of questions and they were all answered honestly and effectively. The process was really quick considering the circumstances throughout lockdown etc and we were both surprised at the easy process. We are due to move in, in the upcoming days and we both couldn't be happier with our experience! Thank you again! :) Beth and JoshPositiveResponsiveness, Quality, Professionalism

Beth · 18 June 2021

★★★★★ 5/5

Google

Thank you so much to the lovely team at William H Brown who helped us with the purchase of our new home! They were there whenever we needed them, keeping us updated and guiding us through the process with a quick and easy transaction. Nothing was too much trouble and it would have been far more stressful without them there! Thanks again x

Ellie · 18 June 2023

★★★★★ 5/5

Google

Professional, Great communication and response were prompt and timely! Lily arrived on site, she was professional and knowledgeable in helping to understand what was required!

CJ · 21 September 2023

★★★★★ 1/5

Google

They organised a time to show us around a property, but they told us they're not sure if they have staff. They said they'd ring us back. They didn't. We called back on the day we arrange and was told we wouldn't be shown around today, but that they would call us back to arrange. Again, they never. I had a bad experience 10 years ago when I was renting too. I'll never use this company.NegativeResponsiveness, Professionalism

Joseph · 18 June 2021

★★★★★ 1/5

Google

I am a landlady and I would never entrust my properties to this agency! With this agency you just lose time and incomes from your property. I was looking for a property to rent in Cottingham and surronding area, and a I found, on rightmove, a nice a property managed from W.H.B. The price was quite high from the standard in that area, but for me wasn't a problem. I wasn't in Hull, so, without any viewing, I asked to have some more information about the property(updated photo and some details) plus the instructions to rent that property if I am not able to be there in person. I never received any info I required about the property, but to avoid loosing the deal, I filled the tenant application form anyway. They asked me to go to a specific estate agency in my area for the identification and I followed all their istructions step by step. After 15 days they said they still need identification (!!?? bad comunicator among: Touchstone - agent - client).. I started to be not happy about the service, but I decided to go to Willerby for a couple of days to fix all the issues anyway. We informed to the agency we were arriving in Hull, but, due the traffic and bad weather, wasn't easy to view the property the same day... infact we arrange the viewing the day after. The agent arrived with wrong key and wanted to show us a similar property adjacent to the one we were interested in (and already rented). Obviosly after 600 km we wanted to see the property where we would have move in, not a similar one! She started to be upset and said she had to rearrange a viewing and the first day available would have been the next week! We were shocked and understandably annoyed from that unprofessional behavior. For me the deal was gone, but my partner tried to insist to rearrange the viewing for the next day (saturday), but the agent was visibly upset. We easly found another solution with a good agency the same day. That property is still on the market. We spoke about this to some of my partner'colleagues and they said that this agency's bad reputation is already known, and from the reviews I am reading online it's true. it's unbelievable how they created problems on problems with an easy deal: one nice and rentable property and a potential tenant fully referenced!

Lea · 19 June 2019

★★★★★ 5/5

Google

The Willerby staff especially Vicky have been amazing throughout the process making it easy to deal with them. Both professional and responsive.PositiveResponsiveness, Quality, Professionalism

Sally · 25 August 2021

★★★★★ 4/5

Google

We were highly satisfied with Browns. Nothing was too much trouble for them. Everything was handled very efficiently. We would like to thank Amber for her patience with us.

Colin · 18 June 2020

★★★★★ 5/5

Google

The team at W H Browns in willerby are first class. We are very grateful for all their help in selling our fathers property, which took longer than expected due to covid restrictions. Nothing was too much trouble. They offered kindness and empathy and were always on hand sorting queries and giving feedback. They all made our experience of selling much easier Thank you again

Ann · 18 June 2022

★★★★★ 1/5

Google

I Booked a viewing for a property in little Weighton and the estate agent did not turn up. When we rang they said they had gotten lost and ended up in Beverely. We said we would wait for them to come but the agent went back to the office because her satnav wouldn't work. This led girlfriend developing hypoglycemic rage whilst we waited and ruined my Friday night. Overall very poor service and I hope future viewings are better.

Mark · 19 June 2018

★★★★★ 5/5

Google

Hi the team at William h brown willerby Excellent staff very helpful and professional at there work always helped us with the purchase of the property. Thank you very muchPositiveProfessionalism

Craig · 18 June 2022

★★★★★ 5/5

Google

Very friendly thorough and informative team.

Rob · 12 April 2024

★★★★★ 5/5

Google

From the moment we registered, Victoria Rann at the Willerby office did her upmost to find us our perfect rental property. She is an absolute delight to deal with & her careful attention to our requirements & personal service, made us feel so looked after! The aftercare & support she has offered is second to none. We are over the moon & would recommend them to anyone.

Sarah · 18 June 2020