Ellmans reviews

★★★★★ 1/5

Google

I am a leaseholder going through a deeply frustrating experience with Ellmans following a water leak into my flat from the flat above. The necessary remedial work is a small job, not very costly, and straightforward, yet the process has …

Poppies · 16 September 2025

★★★★★ 5/5

Trustpilot

Ellmans have been wonderful

Ellmans have been wonderful, from start to finish. Annie really went the extra mile for my daughter and me. She took us to a selection of properties, listening carefully to our needs and preferences, and happily showed us two of them again the following day so we could make our final choice. Since then, the whole team has moved quickly in processing our application and has managed to get us the exact moving in date we wanted. Thank you all, and to Annie in particular, for making this process smooth and fun. :-)

Christina · 13 February 2020

★★★★★ 5/5

Google

We've been renting a flat with Ellmans for 6 months now and we're about to renew our lease for a further year. Ellmans have been fantastic and we don't have a bad word to say about them. They reply to our emails the same day. If we've ever had any issues with our flat, Ellmans have contacted our landlord and got the issue fixed within weeks. Really impressed and they also seem to have a wide range of properties on their books that are presentable and affordable. This can be hard to find in the Brighton and Hove area.

Max · 15 June 2019

★★★★★ 1/5

Google

One star as cannot leave zero or minus. We were living in a mould ridden flat with a baby for many months, our concerns for the health of our baby were minimised and in fact we were being blamed for the mould by unqualified Ellmans staff (for not leaving windows open, but putting the heating on and putting our furniture too close to the wall!). All untrue and proven to be so. In despair and concern for the health of our baby we contacted the council who issued a major repairs order, some rectifications were deemed urgent due to immediate safety concerns. Ellmans we’re legally forced to follow through on the council remedial works order and put decent radiators in along with window guards and other safety measures. We used a dehumidifier for months costing a fortune in electricity and the new radiators were very good (Ellmans we’re ordered to fit a specific type). The mould gradually dissipated though in some areas of the building it persisted. The roof was unfit for purpose and had to be repaired (even though we still got water through the light fitting in heavy rain and had to stop using bedroom ceiling light). The shower room had a weak and useless air vent and no windows to open. Surprise surprise: Ellmans then issued us with a section 21 with the lie that the owner wanted the flat back (it was back on the rental market days after we left). A couple of years later we needed a place and they had a decent flat available. I wanted to let bygones be bygones and applied for this place only to be told that due to previous experience with us as tenants they ‘would not consider us’ for the new place! They don’t want tenants who stand up for the rights and hold the landlord accountable for their responsibilities. Talk about hypocrisy, they are money grabbers and liars (they issued three section 21’s in our block and all flats went back on the market so the owners did NOT want them back). If you want responsible and respectful landlords do not consider these people. They operate by greed and only competes remedial works after being ordered to legally by the council, if we would not have approached the council they would have continued to blame us for their substandard building.

Sonny · 15 January 2024

★★★★★ 5/5

Google

After going to nearly all agencies in hove looking for a home for my son and I (I'm a single mum) and having no luck because most agents don't accept people who get support from housing benefit (stupid rule) but I struck gold with Ellmans... from start to finish they were really helpful and understood my position and I secured a place the next day... now we are in our flat and very happy, we've asked for a few repairs and they happened straight away. All the staff are lovely and accommodating! Highly recommend :)

Sonya · 15 June 2017

★★★★★ 5/5

Trustpilot

Ellmans deals with problems or queries…

Ellmans deals with problems or queries promptly, in my experience. Amy is always helpful.

Gary · 16 October 2024

★★★★★ 5/5

Google

Jess was super efficient from the get-go, very professional, friendly, knowledgeable and so lovely to deal with. Thank you so very much.

Lucy · 15 March 2024

★★★★★ 5/5

Trustpilot

Ellmans are excellent

Ellmans have been excellent since we signed up for their services 18 months ago. We have employed a managing agent in the past but we now realise he was very much an amateur when compared to the service we get from Ellmans. All the staff at Ellmans are both helpful and friendly and Amy Balnave, our main link, is very efficient, responding to calls and emails quickly and effectively.

Consumer · 12 February 2020

★★★★★ 5/5

Google

Ellmans have been managing the building I've been a leaseholder in, in Brighton. Of all the management companies I've had to work with Ellmans have been by far the most helpful and attentive, answering the phone and getting things done when …

Russell · 16 April 2025

★★★★★ 5/5

Google

Eleanor was incredibly kind and helpful, always happy to answer any questions or concerns we had. It’s truly wonderful to have an estate agent who actually takes you serious and tries their best to help you where they can.PositiveProfessionalism

Soraya · 24 August 2022

★★★★★ 5/5

Trustpilot

Amazing managing agent can 100% recommend

Ellmans (Amy especially) are prompt to respond, very professional and keep the block in tip top condition. I am a property lawyer (have been for 20 years) and I can say they are the best managing agent I have come across. They manage a block in Hove that I have a rental flat in.

Daniel · 18 October 2024

★★★★★ 5/5

Trustpilot

All good

All good, transparency, quick communications, no messing, get things done. Friendly staff, Hattie is lovely and always mega helpful..

Ed · 13 February 2020

★★★★★ 1/5

Google

It is difficult to believe that a company as unethical as Ellmans can operate in the UK. It routinely flouts a range of laws and breaches leases. It collects money without accountability and when questioned Ellmans staff ghost, threaten, …

Philip · 16 April 2025

★★★★★ 2/5

Google

Bad communication, slow responses.

Review · 26 March 2026

★★★★★ 1/5

Trustpilot

Tried to post a review but it was taken…

For anyone considering Elllmans Property Management a word to the wise. I have a friend who lives in an apartment block that Ellmans manage. She is having the most horrendous experience as Ellmans have decided that it's quite acceptable to have constant building work , drilling and banging seven days a week , morning , noon and night.My friend works full time and sleep is vital to her especially in her line of business. However for the past year she has experienced very little sleep and this is having a detrimental effect on her physical, mental and emotional well-being. She has reached(if not passed) breaking point simply because this company refuse to do anything about the ongoing disturbance and "appear" to not care one jot.May I draw Ellmans attention to the Noise And Statutory Nuisance Act 1993 and the Noise Act 1996 which clearly underline what is and Isint acceptable noise level, etc. In finishing I would just like to add that on top of all the above my friend is currently unwell and unable to work as a result of the stress which has already compromised her health. This is unacceptable as she needs to work but can't due to feeling so ill. She has paid good money for her apartment and is getting little in return except stress. She simply cannot take this anymore.

Graeme · 14 February 2023

★★★★★ 3/5

Google

I found Ellman's to be professional, prompt in dealing with my inquiries and overall a good agency. Unfortunately, the property I moved in to had I suspect been poorly renovated with little to no sound-proofing so I had to move out within a month because the quality of living there was so poor. It cost me a lot of money -Hopefully the landlord will soundproof the property before reletting.

Frankie · 17 October 2023

★★★★★ 1/5

Google

Just awful. How a letting agency can care so little about it’s tenants baffles me. The lack of empathy and effort is appalling. Their office hours are so short and they are always out or away, I’m not convinced any of them work at all? You can really tell all they care about is money, as yet again rent goes up but we have mould on the walls, haven’t had any water all weekend, they’re workmen put a hole in our floor when trying to fix something else but they can’t even call us back. Selfish individuals who don’t care that real people live in these homes all they see is £££ DISGUSTING

Alicia · 14 June 2022

★★★★★ 1/5

Google

I have had dealings with Ellmans now for over 8years and have had no reason whatsoever to change my views. As a block agent they are expensive, inefficient and rude. Use at your peril. Ellmans manage a block where my mother owned 2 flats. I have found Ellmans to be rude, officious and bullying. They are quick to threaten, even when there is no cause for complaint, writing ill-considered and aggressive letters before they have stopped to check the facts. They have very poor interpersonal skills and do not manage relationships with other agents well. They have a very poor understanding of the law. Their general management of building works to the block is poor. Faults caused by block works are rountinely blamed on leaseholders. If you want your property managed efficiently and without fuss, this is a company to avoid.

Sue · 14 June 2022

★★★★★ 5/5

Google

I never give reviews but felt compelled to for Ellmans as I've had such a great experience with them. When I moved in the property was owned by a family who sold it, and I was nervous once I heard it was going to be managed by a letting agency. However, all the staff at Ellmans have always been incredibly friendly and helpful any time I've called. Any issues have been swiftly dealt with and I've been kept informed and not made to feel a nuisance. I'd thoroughly recommend them

Kate · 14 June 2022

★★★★★ 5/5

Trustpilot

Hattie and the team at Ellmans.

Hattie and the rest of the Ellmans’ team are highly efficient and professional. It has been a relief to have moved the block’s management to such competent and reliable managing agents. This is especially appreciated given the poor service provided our previous managing agents.

Alison · 18 October 2024

★★★★★ 1/5

Google

Agent was late and extremely rude. When I said she wasn’t being very professional she told me she didn’t care and didn’t want me as a customer anyway. I called to raise issue with a manager, have had no response as of yet.

**** · 15 June 2018

★★★★★ 5/5

Google

Ellmans managed the block for our mother's flat for many years and during that time were conscientious in their work for the property. All maintenance issues were dealt with professionally and they were vigilant about problems that might arise in the future. Hattie deserves special mention: always courteous and communicative, she would act quickly to sort out any concerns the flat owners had and would make sure to follow through on any matters raised. Highly recommended!

Stephen · 14 June 2022

★★★★★ 5/5

Google

Always deals with problems quickly , our boiler broke during the long bank holiday weekend ,the plumber was sent ASAP and new boiler fitted in 2 days, we were also provided free standing radiators to keep us warm while awaiting work to be done.

Natalia · 14 June 2022

★★★★★ 1/5

Trustpilot

Awful service

Awful service, slow, extremely overpriced and does not solve problems when they arise. Do not go with Ellmans, it has been a nightmare.

Maz · 18 June 2025