Trusted Agent profile
★★★★★
155 reviews across 3 platforms
43 Church Road, Hove BN3 2BE
Ellmans's Hove office at 43 Church Road is rated 3.6 out of 5 across 155 reviews on three platforms, including 72 Google reviews rated 3.3. Checked 9 October 2026.
Every review we hold for the Hove office, from every platform, shown as written. First names only.
5/5
GoogleCredit where credit is due. There are some negative reviews on here, but I can say my experience has been completely positive. We've just moved into a flat managed by Ellmans, Eleanor has been very professional and responsive throughout the process. From the viewing, credit checks etc to sorting out the flat to be painted white and professionally cleaned before we moved in. Very happy so far, keep up the good work!PositiveResponsiveness, Professionalism
1/5
TrustpilotBeyond belief
It is only since having had the experience of our block being managed by another managing agent that I realise just how bad Ellmans are.
5/5
GoogleI have had nothing but a truly positive experience throughout my dealings with Ellmans. I have been particularly impressed by Gabrielle Jacobs and her colleague, Ava. It is refreshing that at every step such efficient and friendly people …
Thank you very much for your positive feedback and for taking the time to share your review. We will update the team of your comments, and know this will be much appreciated.
5/5
TrustpilotEllmans is a first class specialist in…
Ellmans is a first class specialist in property management and I cannot recommend its services more highly. Ellmans has delivered a first class service to our building over many years. Professional, efficient, and always on hand to answer any inquiries, Ellmans has managed our building with the greatest care and skill. Eva Brdusikova, in particular, is a gem. Ever courteous, she is a delight to work with. My emailed inquiries are always promptly answered and actioned. This level of service never fails to impress me. We are extremely fortunate to have her manage our building. Thank you, Eva.
1/5
TrustpilotStrongly appalled by Ellmans Property Management Company
We are strongly appalled by Ellmans as a property management company. Damp issues reported over a year ago have not been resolved and have worsened over the ensuing time. We keep reporting it and the ill effect it has on our health. We are disabled household and Ellmans show no concern as to the adverse effects of the damp conditions on household health despite the fact that it is clearly coming from above flats and eternal walls. We have shared with them photographic evidence of the severity of the damp on our ceiling and walls. We have experienced unprofessional attitudes from the personel dealing with our block of flats and now they are going to charge us for repairs that are have not been thoroughly investigated or proven to be our fault. We have even provided evidence to prove the contrary that our property that is involved but the belligerent attitude of the staff refused to believe us. We are still being pursued for the monies. We have just been informed that the monies will now automatically be added to our annual maintenance fee. We feel that despite additionally demanding extra maintenance fees from all leasehlders for works to the south facia that desperately needs doing, and to the damp that damaging our property, Ellmans is failing to provide effective reparation of our property.
5/5
GoogleI’ve been with Ellmans for the past three years and they’ve been absolutely amazing. Any issues that come up are resolved within a couple of days, and they’re always quick to respond. Their service has been consistent, reliable, and professional throughout. I’d highly recommend them to anyone looking for a letting agent.
5/5
TrustpilotA highly recommended Managing Agency
I have lived in my flat on the sea front for over 40 years and Ellmans took over the management of this block about 3 years ago. Having been through many managing agents over those years, I can say without doubt that they are the best Managing Agents we have had and in particular, a big mention for Hattie Kershaw, who is superb. She is very approachable and cares about not only the building but also is cost conscious in a good way.
5/5
TrustpilotExcellent service
We moved to Ellmans about 18 months ago. They have been a vast improvement - so much better than our previous managing agent. Amy is always professional, efficient, helpful, knowledgeable, and polite.
1/5
TrustpilotThe staff at Ellman's are inexperienced and rude
The staff at Ellman's are unprofessional and rude. They charge high fees, yet don't carry out basic maintenance on the properties they manage.
4/5
TrustpilotContinued support through a difficult issue
We had a leak in our ceiling that recurred every couple of years. Though whoever was contracted to complete the works evidently hadn't solved the issue, Ellmans themselves were quick to respond. Abbie offered continuous support and contact throughout this difficult time and did all she could to help us fix this issue, even if temporarily. It was her hard work last December that ensured we didn't have a miserable, waterlogged Christmas. I would give 5 stars for Abbie, but only a couple for the contractors that were used, so knocking this down to 4 stars.
5/5
TrustpilotNothing but good things to say...
I have nothing but good things to say about Ellmans and, in particular. about Grace Riach, our main point of contact there. Over the years, Grace has dealt with any problems to do with our building quickly and efficiently and has always been a pleasure to deal with personally. We have been particularly grateful for the sensitivity and tact that she has employed when dealing with any issues that need to be resolved between the various property owners and tenants in our building. Highly recommended!
5/5
TrustpilotEllmans Management team are Excellent
If you are looking to change your property Managing Agents then look no further than Ellmans. The previous managing agent of our block of 18 seafront flats retired about 5 years ago and Ellmans took over. They have provided an exemplory and professional service. During the past 5 years there have been difficulties with refurbishment of the block exterior as well as the implementation of the recent legal fire regulation changes. Hattie Kershaw has overseen all of these works with tremendous professionalism.
5/5
GoogleWe moved to Ellmans about 18 months ago. They have been a vast improvement on our previous managing agents. Amy is always professional, efficient, helpful, knowledgeable, and polite.
1/5
TrustpilotSlum landlord estate agents go to Ellmans
Well what can I say about ellmans I can say if I could leave -10 stars I would talk about slum landlords well here is the estate agents they use unscrupulous criminals your property won't safe they discriminate against minorities disabled, gender,race you name it I have consulted a solicitor about there disgusting behaviour you definitely won't get your deposit back as they will make up some false reason to withhold it so if you are considering a property managed by Ellmans my best advice is don't bother the property will be poorly managed falling apart and you will end up taking these clowns to court as I am
5/5
GoogleWe moved to Ellmans about 18 months ago. They have been a vast improvement on our previous managing agents. Amy is always professional, efficient, helpful, knowledgeable, and polite.
5/5
GoogleI have recently been going through process for a property and I am so grateful for how Ellmans have been, they have continued to keep us updated throughout and been very efficient with the whole process. For a first time renter they have been so helpful and supportive I would definitely recommend.
Dear Romaine, Thank you for your kind review. We are very glad to hear that you found our Lettings team to be helpful throughout the move in process, and hope that we can … More
1/5
GooglePossibly the rudest and unprofessional management company in Brighton . I’ve never dealt with such rude behaviour. I wouldn’t advise anyone to touch this company with a barge pole
5/5
TrustpilotVery professional
Since I purchased a flat with the freehold managed by Ellmans earlier this year they have been very professional and willing to help, especially Olivia.
1/5
GoogleThere's been a leak from the flat above that has been going on a year. Ellmans are the managing agents. I haven't heard back since I registered a formal complaint about the handling of this. They've not been at all effective or efficient in resolving it. It's destroyed my little flat, is affecting my health, has cost my quite a bit and taken up so much of my time. I'm desperate. I have no kitchen ceiling from this. The noise from upstairs is unbearable. There's dirty bath water pouring through on a daily basis. My flat is only tiny so this is really destroying my little world. I don't understand why they have been so negligent in their part in this. **Context to their reply was that I was told a week prior I'd be called by the director and recommendations of works to be done. Yet the works haven't been instructed and the director called after nearly a week of being told he would, after me registering a formal complaint early this week, emailing and calling throughout the week, leaving voicemails, spending every day in floods or tears, my partner calling, posting here, on Instagram (which was deleted but not initially responded to) and more.***NegativeResponsiveness, Quality, Professionalism, Value
Thank you for providing your feedback. We apologise for the situation, which we are aware of as we have been discussing the matter with you. The director tried to call you yesterday, but was unable to reach you. They will try again today and in the meantime, please do contact our office via telephone or email and we will happily discuss the matter further with you.
1/5
GoogleI've never met such an awful company such as ellmans, I speak from first hand experience the company has little or no interest in there clients and are only interested in taking the management fee from the landlord. Should anyone need their block of flats managed then I would suggest that they stay well clear of this company and also there appointed Surveyors who have total disregard for anyone's problems they couldn't run a piss up in a brewery.
5/5
GoogleI recently moved and Ellmans are my Block Property Manager. I had a query regarding parking permits and Amy B. has been a great help! She is very friendly and replies to emails with great speed and is great at explaining things and making sure to deal with any issues you may have. I recommend calling if you ever have an issue as I am sure their friendly team will help resolve any queries you may have!PositiveResponsiveness, Professionalism
Thank you for your review, Sara. We aim to give a friendly and helpful service, so that's great to receive your positive feedback.
1/5
TrustpilotIneffective, lapsed in their responsibilities
There's been a leak from the flat above that has been going on a year. A full year. Ellmans are the managing agents. I haven't heard back since I registered a formal complaint about the handling of this. They've not been at all effective or efficient in resolving it. It's destroyed my little flat, is affecting my health, has cost my quite a bit and taken up so much of my time. I'm desperate. I have no kitchen ceiling from this. The noise from upstairs is unbearable. There's dirty bath water pouring through on a daily basis. We're in a pandemic! My flat is only tiny so this is really destroying my little world. I don't understand why they have been so slow and lax in their part in this.**Context to their reply was that I was told a week prior I'd be called by the director and given recommendations of works to be done after further chasing on my part for the visit from a builder. Yet the works haven't been instructed a week on and the director called after nearly a week of being told he would, after me registering a formal complaint early this week, emailing and calling throughout the week, leaving voicemails, spending every day in floods or tears, my partner calling, posting here, on Instagram (which was deleted but not initially responded to) and more.***
Thank you for providing your feedback. We apologise for the situation, which we are aware of as we have been discussing the matter with you. The director tried to call you yesterday, but was unable to reach you. They will try again today and in the meantime, please do contact our office via telephone or email and we will happily discuss the matter further with you.
5/5
TrustpilotEllmans are pretty damn awesome
I moved during full lockdown and Zosia at Ellmans made it as easy and smooth as possible, being flexible with me so I could move without too much stress.The whole team are always super responsive, they’ve sent round the relevant handymen when there has been any thing needing fixing, and I never feel like they aren’t on my side as their tenant.Setting up the contracts was simple and everything explained clearly - no hidden fees or clauses. Absolutely brilliant, and would recommend.
Thank you for taking the time to leave us a review, we are glad to hear you have had a positive experience with our Lettings team. Your comments are appreciated.Kind regardsEllmans
5/5
TrustpilotBrilliant from start to finish
Ellmans were brilliant from start to finish. When we were looking for our Hove flat, we looked at a lot of properties with many different agents. Ellmans stood out. Annie listened carefully to what we wanted and suggested other properties that we hadn't seen. Within a day, we found our perfect flat. Since renting, Ellmans have answered all our queries promptly and we've always felt secure that they're around to help us. Thank you, Ellmans, for a great renting experience.
Thank you for taking the time to leave us a review, we are glad to hear you have had a positive experience with our Lettings service throughout your tenancy.Your comments are appreciated.Kind regardsEllmans
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Ellmans's Hove office has 155 reviews across three platforms: 72 on Google, 8 on Yell, 75 on Trustpilot. Reviews may appear on more than one platform. Checked 9 October 2026.
Ellmans is rated 3.6 out of 5 across all 155 reviews, and 3.3 out of 5 on Google from 72 reviews, checked 9 October 2026.
Ellmans, 43 Church Road, Hove BN3 2BE.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.
