Trusted Agent profile · Hove
★★★★★
1,580 reviews across 2 platforms
117-118 Western Road, Hove, BN3 1DB
Brand Vaughan New Homes's office in Hove, at 117-118 Western Road, is rated 4.3 out of 5 across 1,580 reviews on two platforms, including 483 Google reviews rated 4.0.
Every review we hold for the Hove office, from every platform, shown as written. First names only.
5/5
TrustpilotAll worked well
All worked well. Hard working agency with a fantastic local knowledge
Thank you Gordon for taking the time to review teh service you received from our Kemp Town office, we are delighted you had a positive experience when dealing with the team there and we wish you well for the future.
5/5
TrustpilotExcellent agent
Excellent agent, great communication, friendly and helpful staff. Would highly recommend!!
Thank you for your continued support.
1/5
TrustpilotLack of communication.
They cancelled viewings multiple times last minute. I then called and listed a few properties I was interested in, they said they would get back to me multiple times and never did. Bad customer service!
5/5
GoogleFound the whole process to be faultless from start to finish, viewed with Paige who was professional, knowledgeable and friendly. Would definitely recommend Brand Vaughan and am looking forward to the remainder of my tenancy with them! Thanks to all involved!
5/5
TrustpilotProfessionalism, friendliness and flexibility
Alexandra and the other staff that supported us to achieve a sale in very complex Covid-related circumstances showed professionalism, friendliness and flexibility throughout the process…which resulted in a sale! Thanks so much for going the extra mile....
5/5
TrustpilotJosh at the Portslade office has been…
Josh at the Portslade office has been amazing! Extremely patient, polite and professional at all times, even when things became very stressful with my sale. I couldn't have asked for a better estate agent to help me through the sale process!
1/5
TrustpilotDreadful
Dreadful. Poor administrative skills. Inefficient and unable to produce either a floorplan or access check which resulted in an unforseen expense to store, and reinstall furntiture through a first-floor sash window.
5/5
TrustpilotExcellent communication
The team in the Rottingdean office were very pro active in all areas of my sale and really helped getting a quite difficult sale through. I would recommend this agent to anyone looking to buy or sell in this area.
5/5
TrustpilotBrilliant
Glenn, Kerri & Mel are a fab team! Very happy with the service provided!! 10/10.
5/5
TrustpilotHelpful and reassuring service in a…
Helpful and reassuring service in a time of difficult market conditions. Sue always kept me informed either by phone or by email.
5/5
TrustpilotThe move-in experience was very good…
The move-in experience was very good and the team and Natasha Carter in particular were very efficient in answering and resolving any issues and concerns that we had
1/5
GoogleRude staff...they behave like potential tenants are at their mercy. We are paying for accommodation and not asking for rent free. Landlords would be better off without these letting agents. Awful...
5/5
TrustpilotLeased a property as landlord
Rented a property through their maintenance team and had a great service from Maria and Gracie. Problem solved where they could and always consulted with options to fix the problem. Friendly and helpful service.
5/5
TrustpilotMade the whole process very simple
Staff were very helpful and personally went out their way in helping me to secure a lovely new flat. Ease of sevice every step of the process 😊
5/5
TrustpilotGreat communication and support …
Great communication and support throughout the process. Highly recommended.
Hi Natalie, Thank you so much for your kind words, we really do strive to provide good communication as we know this is can help to keep the sales on track and ensure all parties involved remain fully aware of what is required of them at any time. We are delighted to hear that you have felt this through your experience.
5/5
TrustpilotVery professional from start to finish
Very professional from start to finish, highly recommended..
Thank you for your kind review of our Hove office. We are delighted you were pleased with the service you received. Thank you very much for choosing us to sell your lovely property.
5/5
TrustpilotVery good experience with John and rest…
Very good experience with John and rest of the staff. As this field lacks efficient estate agents please guys keep it up this brilliant way. Highly recommended!
5/5
Trustpilot5 stars for my experience with you guys…
5 stars for my experience with you guys helpful and nice thank you
5/5
TrustpilotVery good service
Very good service, used Mishon many times !
Thanks Jeff for your continued support and we are always happy to hear from our repeat clients that they continue to receive a service worthy of returning.
5/5
TrustpilotI've been renting through MM in Hove…
I've been renting through MM in Hove for nearly three years. They have always been extremely efficient, very friendly, always arrange repairs, visits very quickly. Basically, they take care of business
5/5
GoogleOnce again Helen you and BV have come up trumps with a suitable Tenant for us. We are impressed with the professional service that you provide which has led us to placing further business with you. Many thanks
5/5
TrustpilotReally great staff
Really great staff, always professional and kind. Helped us a lot with getting information from the seller and negotiations. Thanks for all your hard work!
5/5
TrustpilotGreat service
Really good. Samim and Glen especially were great and kept things moving along when it appeared to have ground to a halt. Many thanks.
5/5
TrustpilotVery professional
Very professional, forthright, would recommend them
Hi Ben, thanks for your review and for suggesting you might recommend us in the future.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
