Trusted Agent profile · Hounslow
★★★★★
235 reviews across 3 platforms
The Gatehouse, Heritage Walk, Kew Bridge Road, Brentford, TW8 0EF, Hounslow, TW8 0EF
Michael Richards & Co's office in Hounslow, at The Gatehouse, is rated 4.5 out of 5 across 235 reviews on three platforms, including 201 Google reviews rated 4.5.
Every review we hold for the Hounslow office, from every platform, shown as written. First names only.
5/5
GoogleMichael Richards and Co provide a really great service. We were having issues with our boiler and they brought out someone within 3 hours to come fix it. Whenever we have any queries they are responded to promptly and a solution found. I highly recommend them!
Thank you for your review
1/5
YellVery unhappy customer.
This is the worst company we have ever used, anywhere, ever.Michael Richards have been in charge of maintenance work for our flat for 12 years. We are very happy to have now moved address.We had a constant issue with people not coming back to us or getting a contact and them then leaving the company. The work done by them was always extremely poor, took ages and very expensive. They are incredibly disorganised as well. I would not recommend this company at all and we are extremely upset and dissapointed with a number of things for each year while using them.
5/5
GoogleI am extremely pleased with my collaboration with the Michael Richards & Co agency. Particularly, Alex Whiddett done an outstanding job. Her communication is excellent, and the overall experience has been wonderful and beautifully managed. Highly recommend their services.
5/5
GoogleProvided great service with my queries about maintenance and security on the Dock. Great team, Michael Richards is perfect for this job. Top marks to Beth, Anurag, Sam and the security, cleaning and gardening teams.
5/5
GoogleVery professional property management company, we were very happy with the way our flat and the whole building was maintained and importantly the service charge was kept in control.
5/5
GoogleAs a resident of a block managed by Michael Richards I have known Lorraine Prince nearly 20 years. She gets things done efficiently and is very helpful.
5/5
GoogleA great managing agent that we have been fortunate to have dealt with for over 30 years. Lorraine always responds very quickly and is super nice to deal with!
5/5
GoogleMy block in the West End has just had external major works completed. I was very pleased with the professional way in which the whole process was dealt with, also the contractors were very polite and helpful, this company has high standards.
Thank you for your review
5/5
GoogleI am a director of a large block of flats in West London. I deal with Lorraine Prince on a weekly basis and I must say she is excellent. Always gets back to me within 24 hours if not sooner. Good firm 10/10.
Thank you for your kind review
5/5
TrustpilotA great managing agent that we have…
A great managing agent that we have been fortunate to have dealt with for over 30 years. Lorraine always responds very quickly and is super nice to deal with!
5/5
GoogleI have met many of the staff when I have popped into Michael Richards offices as my block is quite local. They are all polite and have tome to talk to me, family orientated feel which is unusual these days.
Thank you for your review
5/5
TrustpilotMichael Richards Team
Anurag, Beth and Sam do an absolutely amazing job managing the estate, sometimes going above an beyond their call of duty. Lovely people
5/5
TrustpilotIn my recent experience with Caroline Stirling
In my recent experience with
5/5
GoogleThank you to the Brentford Dock Team - Sam Beth and Anurag. Always helpful and supportive with anything when I have a question. No problem to small for them to deal with.
5/5
GoogleI recently had the pleasure of dealing with Yvonne Myers at Michael Richards. She was incredibly helpful and was able to push through some really important reports in record time to help keep a sale together. Thank you again!
Thank you for your positive feedback!
5/5
GoogleSam,Beth and Anurag provide a great service. Resolved our issues quickly and a delight to talk every time.
5/5
GoogleIt was easy to talk to Natasha-Dawn Bignell (customer service) who tried to help me with my enquiry. She was polite and helpful, thank you
5/5
GoogleBeth, Sam and Anurag are very helpful and supportive to leaseholders. I couldn't ask for better service, thank you all.
5/5
GoogleSuzanne and Lorraine at Michael Richards & Co. are helpful, friendly and extremely professional. They respond to requests promptly and do their best to make sure matters runs smoothly and efficiently. A highly recommended company.
Thank you for your kind review
5/5
GoogleMichael Richards have managed our block of 21 flats in West London for over 20 years. I have always found Adam and Lorraine an absolute pleasure to deal with and have valued their professionalism and ability to deal diplomatically with all types of situations. I would highly recommend them.
5/5
GoogleI have recently moved out of a flat I lived in for 15 years that was managed by MR&Co, and I have to call out Suzanne Farnan for her genuinely excellent service the whole time I lived there. Always quick to respond, cheery, so helpful and solutions focused. I will honestly miss dealing with her!PositiveResponsiveness, Professionalism
5/5
GoogleThe staff is friendly and proactive in resolving issues. Sam,Beth and Anurag are very approachable and friendly. Appreciate the help.
1/5
GoogleI have emailed and left a phone message this week about a leak in my ceiling. I have had no response from the so called 'property manager'NegativeResponsiveness, Quality
We are sorry you could not get hold of your property manager, if your issue is still not resolved please call the office. With the lift of Covid-19 restrictions we now have staff in the office 5 days a week. 9am - 5pm.
5/5
GoogleI used to be a tenant at brentford dock maurice court managed by michael richards. I want to thank magdalini for being so helpful with my issue. I highly recommend this company.
Thank you for your review, we are glad you were happy with your time at the Dock.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Michael Richards & Co's Hounslow office has 235 reviews across three platforms: 201 on Google, 1 on Yell, 33 on Trustpilot.
Michael Richards & Co Hounslow is rated 4.5 out of 5 across all 235 reviews, and 4.5 out of 5 on Google from 201 reviews.
Michael Richards & Co Hounslow, The Gatehouse, Heritage Walk, Kew Bridge Road, Brentford, TW8 0EF, Hounslow, TW8 0EF.
