Trusted Agent profile · Hounslow
★★★★★
279 reviews across 3 platforms
The Gatehouse, Heritage Walk, Kew Bridge Road, Brentford, TW8 0EF, Hounslow, TW8 0EF
Michael Richards & Co's office in Hounslow, at The Gatehouse, is rated 4.5 out of 5 across 279 reviews on three platforms, including 236 Google reviews rated 4.6.
Every review we hold for the Hounslow office, from every platform, shown as written. First names only.
5/5
GoogleMicheal Richards & CO is a company with a top notch team- I have always found Breanna to be a person who is easy to deal with thanks to her professionalism. I have valued her ability to handle all types of situations with quick responses and a positive attitude. I would highly recommend them.
Hi Kristi, we really appreciate the feedback about Breanna - thank you!
5/5
GoogleI have had my office boat moored at Brentford Dock Marina for 3 years. I have always found the team so helpful. Sam and Hugh have always looked after me really well, first in finding me a mooring at the tail end of the pandemic when I had no where to go,. They then offered me a permanent mooring after only being moored 8 weeks. This was a great relief. Last year when I realised that where I was moored was making my wooden boat very damp on one side, they immediately moved me to mooring that was in full sun. Nothing is ever a problem for Sam - he always has a super friendly demeanor. I could not be happier with my mooring and the people who run the Dock.
5/5
GoogleWe live in a block in West London managed by Michael Richards & Co, we mainly deal with Lorraine who has been so helpful and quick to respond to any issues or queries and resolved them without fuss or delay. She has been so easy to deal with and has never made us feel like we are an inconvenience, unlike places we have previously lived where we have had to make repeated requests for the most basic of issues to be resolved.
1/5
GoogleMR&Co is the management company of our apartment. Without providing proper management of the boilers and failed to provide breakdown cover to insure the boilers, we lost hot water and heating COMPLETELY in the middle of the winter. Then they demand 300 pound each from around 80 leaseholders to fix it. According to the LEASE: MR&Co should : "keep the building adequately repaired and decorated." However, this is how they manage the estate for the broken down boilers in the communal heating plant: 1. The first heat exchanger went down soem time ago and with WARRANTY unknown expired or not. The second heat exchanger went down two weeks ago and there was no money to repair it. MR&Co. should have informed the directors of this but did not as they were still seeking additional quotations. In the meantime, the third and final heat exchange went down. 2. When the first exchanger broke down, Does the WARRANTY expired or not? If it was already expired at that time, why not the management ltd. and landlord provide insurance on it? If it was not expired at that time, why not to repair the first boiler? 3. The manufacturer of the heating systems, EVINOX, has the break-down cover and maintenance&repair services, see Plant Room, Planned Preventative Maintenance (PPM) Why NOT use the professional service provider rather than using UNPROFESSIONAL PHD Mechanical Ltd.? Is there any financial interest with the management company and the PHD Mechanical Ltd? Hopefully MR&Co could face the fault they made, otherwise, it is a completely disaster to deal with them.
Dear Mr. Wing Whilst we fully understand your annoyance at the breakdown of the boilers, your post contains several inaccuracies. 1. When we took over the management of your development last year we inherited a lack of funds and a variety of maintenance contracts for the whole estate. 2. We are working very closely with the resident Directors to establish the cause of the current breakdowns, reviewing the last 5 years’ maintenance arrangements from before the period of our management. 3. As soon as it became apparent that the present maintenance contractor for the boilers was unable to resolve the breakdown, we called in another specialist firm who was able to both get the boilers up and running again as an interim measure and to provide a highly competitive quotation for the replacement of the failed heat exchangers. 4. Our prompt action reduced the length of time that residents have suffered from lack of heating and hot water from a number of weeks to a number of days. 5. It is regrettable that due to the financial situation we inherited from the previous agents, there are inadequate funds to pay for the necessary works and therefore the additional urgent collection was required. 6. We have been sending regular updates and communications to leaseholders on this matter in conjunction with the resident directors. 7. We therefore have turned around a disastrous situation for 72 flats by getting the heating and hot water back on within 4 days by calling in our own contractors as opposed to the number of weeks it would have taken for the contractors we inherited from the previous agent to resolve this matter. If you have any further queries regarding this matter do feel free to contact us directly.
5/5
GoogleBeth and Anurag in the office are quick to respond and really helpful. Resolved the heating issues we had within hours. They are always polite and positive in their communication. Appreciate the good work.
5/5
GoogleSam Thomas is a pleasure to deal with, having carried out works recently at Brentford, Sam was our point of contact. He dealt with the contract efficiently from start to finish, thank you!
5/5
GooglePerfect service provided by the team. Thanks to Sam, Beth and Anurag. They always put the shareholder’s interest first and make sure everything is running smoothly. Top marks.
5/5
GoogleOur property is managed by Michael Richard’s and the team on the estate is very hard working and helpful. Anuraag & Beth are always welcoming and supportive. Highly recommend.
5/5
GoogleAnurag Sharma at Brentford Dock is a 🌟 I had no heating or hot water after a system shut down. One call to Anyrag and he got it sorted. Thank you …
5/5
GoogleAnurag and Beth run the Brentford Dock office very well. They are helpful, quick to respond and always happy to help.
5/5
GoogleAlex was really quick and attentive in fixing an issue at the property, dealing promptly with the contractor and ensuing the work was completed in a timely manner. Thank you!
5/5
TrustpilotExcellent management.
Caroline Stirling, of Michael Richards Property Management Ltd., was friendly, understanding, helpful and immediate in her response to my plumbing problems. She provided an excellent plumber who solved my problems! I would have no problem in contacting her again for help in the future.
5/5
GoogleFantastic experience selling my property with the management office. Nothing is too much for them. Thank you Anurag & Beth for all your help.
5/5
GoogleCan't praise enough the 'dream team' at Brentford Dock Office. In my experience all three workers, Sam, Beth & Anurag, individually & as a team, are so responsive to the needs/concerns of the dock residents. Also they have firm boundaries when demands of residents are not reasonable. Prompt and appropriate in their communication and actions, including the use of sub-contractors. I have not seen the office operate better in my 13 years as a resident!!!
5/5
GoogleI can share my opinion about the team that manages Brentford Dock and it is 100% positive. Both Beth and Anurag are always professional, very helpful and never made me feel like they were dismissing the problem I was having, quite the opposite. Of course, not everything can be solved immediately, but they try to solve everything as quickly as possible. And by the way, they are very friendly and it is very nice to talk to them.
3/5
GoogleAs a block, we had previous problems with this company, but there now seem to be improvements. Property maintenance manager Elizabeth Robins was really super-efficient when I asked her to fix a problem.
Thank you for your feedback, we are delighted that our changes are helping to improve our service.
5/5
GoogleI have dealt with Lorraine over and number of years and always received a quick response and good service!
5/5
GoogleNatasha has been very helpful to me this morning and resolved my queries in a professional and friendly manner.
5/5
TrustpilotMS.caroline sterling is great help to us in BROADWALK COURT
MS.caroline sterling has been helping BROADWALK COURT. Extremely well very helpful 👏 in every way and very polite and patient ...SHE is a great star .we are grateful to have her to manage BROADWALK COURT .
5/5
GoogleFelt I had to write a review after receiving great customer service from Sam Thomas. He was very professional, polite, friendly and knows his job. Thank you Sam!
1/5
GoogleIf I could provide zero stars I would. Michael Richards are by far the most incompetent, untrustworthy and based on my experience negligent group of people. To begin with I have requested a phone call to begin to resolve a catalogue of issues. I have requested every week in emails and voice mails for more than a year, yes that is more than 50 times, without any returned call. Simply disgraceful, I would urge any property owner not to use them.
1/5
Googlevery very poor support. it is much better and correct when I say, zero support. since 12 years ago I'm living in a property in London, wich is under Michael Richards management.for first time in last 12 years I complained ( 4 times per emails ) abouta a few issues , and I called 3 times to talk someone, but unfortunately, they always advised me to send an email. and I did. but till now I didn't receive any response to my emails or calls . you will be very disappointed under MICHAEL RICHARDS MANAGEMENT. because they are Very Very Unorganised company.
5/5
GoogleThe office is quick to resolve the issues that arise. Our sink was blocked and they resolved the issue within 4 hours, excellent. Beth and Anurag are quick to respond.
5/5
GoogleBeth and Anurag have been fantastic to work with always professional, responsive, and proactive. The building is well looked after, and communication is excellent. Highly recommend their management team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Michael Richards & Co's Hounslow office has 279 reviews across three platforms: 236 on Google, 1 on Yell, 42 on Trustpilot.
Michael Richards & Co Hounslow is rated 4.5 out of 5 across all 279 reviews, and 4.6 out of 5 on Google from 236 reviews.
Michael Richards & Co Hounslow, The Gatehouse, Heritage Walk, Kew Bridge Road, Brentford, TW8 0EF, Hounslow, TW8 0EF.
