Trusted Agent profile · Hounslow
★★★★★
279 reviews across 3 platforms
The Gatehouse, Heritage Walk, Kew Bridge Road, Brentford, TW8 0EF, Hounslow, TW8 0EF
Michael Richards & Co's office in Hounslow, at The Gatehouse, is rated 4.5 out of 5 across 279 reviews on three platforms, including 236 Google reviews rated 4.6.
Every review we hold for the Hounslow office, from every platform, shown as written. First names only.
5/5
GoogleBill and I have worked with Sukey Bhamra over the last six months at Devonhurst Place and have found her competent, knowledgeable, very helpful and extremely efficient. It has been a pleasure working with her. One of the best Estate Managers we have ever had.
Hi Liz, thank you so much for the feedback and we are delighted at how well Sukey is managing your site.
2/5
TrustpilotI would give 5 stars to Reggie who…
I would give 5 stars to Reggie who clarified the invoice situation for me. However, the original invoices were very confusing and action needs to be taken to sort this out. Accounting need not be so difficult to understand!
5/5
GoogleAlex Whiddett is very efficient and approachable, exactly what is wanted from a Managing Agent for a block of flats. She proactively engages with the leaseholders, makes sure repairs are actioned and checked afterwards. A vital final step that is often missed out which can lead to shoddy contractor work. I really appreciate her hard work to resolve a leaking downpipe, pictured below.
5/5
GoogleAfter an extremely frustrating experience with our previous property manager, we are thrilled to have Alex as our new property manager. Alex consistently communicates with us, both during and outside of regular business hours, and always prioritises our needs. Her advice and dedication have been invaluable. Alex is a breath of fresh air, and we hope to continue working with her for a long time. Tom and Abi
5/5
GoogleMichael Richards are a very efficient and committed agency. We lived in a property managed by them for 5 years and, although there were quite a few issues throughout the years, Michael Richards were always very responsive and made every possible effort to resolve our queries as quickly and efficiently as possible. It was very nice to work with Suzanne, with whom we were in frequent communication. Thank you for all your support.
5/5
GoogleI have had the pleasure of working with Suzanne Farnan at Michael Richards for over 10 years and must say that I am very grateful to Suzanne for all her excellent work. No matter the issue I have always found her to be courteous, approachable and helpful. Her work is greatly appreciated! Thank you Suzanne!
5/5
GoogleI was very impressed with the smooth service I received from Lorraine and Suzanne when I moved into my flat. Everything was done efficiently and quickly and made moving a more easy experience Mousa
5/5
GoogleWhat a pleasant experience, needing an extra key, Suzanne was amazingly efficient handled my email with lightening speed and her team delivered the key within a very short time, just a great experience.
5/5
GoogleLorraine Prince has facilitated a good relationship with the owners of the flats, enabling any issues to be dealt with quickly and properly. A service much appreciated by all.
5/5
GoogleUnpacking after a fraught house move l was impressed by the can-do attitude of the staff at the Management company. Without the intervention of Lorraine the Director's PA l suspect l would still be waiting for my TV aerial to be fitted. She also sorted out an admin matter involving a missing legal document.
5/5
GoogleI have dealt with Brendford dock management office many times before and found all staff very helpful with my queries. Also, one of the managers, Anurag is very professional and helpful in handling the issues every time.
Thank you for the kind review!
1/5
GoogleMichael Richards is the most unprofessional company I have ever dealt with. We have lived in a small block of flats managed by them and since 2020 (!) have been complaining about pigeons nesting on the roof and by the window sills. Since then, we have found the carcasses of THREE dead pigeons outside our window. You would think one dead pigeon is enough to do something about it, but no. Aside from the irritating noise of the pigeons and the disgusting state of the building, the nests have damaged the roof and blocked the gutters. This inevitably lead to a leak last May, when rain poured down our living room window. Almost one year on, the issue is not resolved! We have dealt with a myriad list of property managers over this time (Yvonne Myers, Miles Stuart, Amy Chandler and Jonathan Yates), each more incompetent than their predecessor. Emails go routinely unresponded and whenever you phone their office the property manager seems to be in a meeting and never returns the call. Perhaps it is part of Michael Richards' policy to just collect expensive service charges and forget about customer service?
Hi Ignacio, we are sorry to hear of your pigeon problem. Our property manager has made arrangements for this to be resolved. Please email enquiries@michaelrichards.uk.com if you require further assistance. Thank you.
5/5
GoogleI had a leak in my bathroom and I got through to a person called Alex - they were so helpful and patient. Relayed all the relevant information I needed and organised help for me quickly and effectively! Considering the circumstances were stressful Alex helped put my mind at ease! So I just want to say a thank you to Alex, much appreciated! :)
5/5
GoogleI recently had a very positive experience discussing some changes to my account with Reggie in the administration department at ‘Michael Richard’s’ .He was understanding and dealt with the situation very satisfactory .Many thanks
5/5
GoogleTotally professional and very personable. I was very impressed with his willingness and to go beyond what needed to be addressed. A great asset to the Dock.
1/5
Trustpilot5 Years Dealing with Michael Richards Maintenance Company
I've been dealing with Michael Richards Maintenance Company for 5 years now. When I bought my flat, I immediately reported a mould problem, I have a young son with breathing issues, and this was urgent. They ignored me completely. Email after email, no one cared. Nothing was done. We ended up spending thousands of pounds to fix it ourselves, even though we already pay them a lot of money every year. To get anything fixed, you have to chase them nonstop. And when they finally send someone, it takes months, and the job is terrible. Then they send you the bill. But when it comes to getting paid, they don’t waste a second. They’re suddenly right in your face. Like many other people here, we pay nearly £2,000 a year and get nothing in return. If you dare to question them, they threaten you with a tribunal. It feels like they think they’re above the law. We’re seriously thinking of selling and moving just to get away from this company. They keep increasing prices, but their service is rubbish, with no improvements. If you’re buying or moving into a place managed by Michael Richards, please don’t. You’ll end up paying a lot for nothing.
5/5
GoogleSuzanne and the team at Michael Richards & Co. were great throughout my tenancy. They were quick to respond to my requests, flexible in their approach to managing my property, and friendly and personable. Thanks for everything.
Thank you for the kind review!
5/5
GoogleBeth, Anurag, and Sam at Brentford Dock are never anything less than helpful, friendly, efficient and effective when dealing with any query that we have had. Perhaps not relevant, but certainly worth mentioning, that the office is also very dog friendly! Looking forward to more of the same - great work! PS. Looking at the small number of the negative reviews here, I suspect that they might refer to other properties managed by MR&Co. because I can't imagine they relate to the Brentford Dock Office.
Hi Frank, thank you for the great feedback! The team at Brentford Dock are amazing so it is wonderful to hear how they are appreciated.
5/5
GoogleAs an electrical contractor who attends and works across Brentford Dock on a regular basis; I liase with Sam Thomas in the management office multiple times a week. He is efficient at providing us all necessary information so work can be completed in an timely manner. He is always on hand to assist and advise myself (or my team) with any unforeseen issues that may arise or impact the works being carried out that day. Most importantly he is reliable and contactable.
Hi Bill and thanks for this - your work at the Dock is also much appreciated!
5/5
GoogleOur property manager Alex is amazing: friendly, professional, quick to respond to emails & sort out issues with the property, plus extremely helpful and very thorough.
5/5
GoogleExcellent customer service from Alex Whiddett today. Patient, informative and thoughtful. Much appreciated, thank you Alex and well done!
5/5
GoogleThe management team is really polite and helpful. They helped us with numerous maintenance issues over the years. Highly recommend Anurag & Beth.
5/5
GoogleIt was a great pleasure to deal with Lorraine who proved not only efficient but also kind and compassionate.Michael Richards should be so proud of his staff.
5/5
GoogleAs a contractor we have been working with Michael Richards & Co for 30 years and they have proved to be a consistently well run and managed company. The staff are helpful and efficient. We have been working on numerous blocks of flats in the London area managed by Michael Richards - installing macadam surfaces and other civil engineering works over the years. A big thanks to Jadwiga King for organising our last payment so expeditiously!
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