Every review we hold for the Hounslow office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotAmazing Experience!
Jasmin who worked on my tenancy was very engaging and understanding of my situation and she worked very hard in order to make the process efficient and streamlined. I am very thankful to her for being empathetic and understanding of my situation and working on all my queries promptly and making the most of my experience with Marsh & Parsons.
Divya · 20 June 2024
Agent replied · 25 October 2024
Dear Divya, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
TrustpilotHelpful
William Anderson was very helpful during the move-out process. It was much appreciated
Fraser · 31 May 2024
Agent replied · 25 October 2024
Dear Fraser, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
TrustpilotEdward Summers was brilliant from start…
Edward Summers was brilliant from start to finish. Very thorough, approachable and diligent. Thank you!
Elizabeth · 22 April 2024
Agent replied · 25 October 2024
Dear Elizabeth, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
TrustpilotGreat Service
Tatiana is quick to respond to. She's helpful and tries to do her best. Great service so far.
Sanaz · 20 February 2024
Agent replied · 25 October 2024
Dear Sanaz, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
TrustpilotSupported me post tenancy
Thank you to William Anderson for all his help and support.
Ritam · 4 July 2024
Agent replied · 25 October 2024
Dear Ritam, Thank you for leaving a wonderful 5* review. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
TrustpilotExcellent customer service and very efficient.
Eryk Stepniak took care of our renewal case. Excellent customer service and very efficient. Thank you Eryk
AMG · 8 March 2024
Agent replied · 25 October 2024
Dear AMG, Thank you for taking the time to leave a 5* review. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
TrustpilotVery helpful and great service
Very helpful and great service! Victry was most helpful with all our queries & quick to respond
Adam · 8 March 2024
Agent replied · 25 October 2024
Dear Adam, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
TrustpilotAssignment of tenants
Jordann made the whole assignment of tenants very easy and seamless. A pleasure to deal with M & P!
Charlie · 24 January 2024
Agent replied · 25 October 2024
Dear Charlie, Thank you for taking the time to leave a lovely review regarding Jordann. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
Trustpilothelpful, reliable and responsive
Phoebe Negueroles is extremely helpful. She responds quickly and efficiently to every question. she's clear in her communications and very pleasant at every interaction!
Clova · 24 September 2023
Agent replied · 25 October 2024
Dear Clova, Thank you for taking the time to leave a wonderful 5 star review. Phoebe will be thrilled to read your kind comments. Kind regards, Lesley Alford, Customer Relations Team
★★★★★ 5/5
TrustpilotExcellent serviceEveryone we've dealt with has shown…
Everyone we've dealt with has shown expert professional skill, timing and experience that has delivered the perfect result for us and our tenants.Every aspect of customer service is excellent!Our experience of letting our flat has been so much easier and quicker than we expected - a really good experience. I wouldn't hesitate to recommend.
Anne · 16 September 2024
Agent replied · 25 October 2024
Dear Anne, Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Lesley
★★★★★ 5/5
TrustpilotChange of occupancy
Very impressed with Will Whitty, a property manager at Marsh & Parsons. Responsive, diligent, courteous and very pleasant to deal with. He handled the matter with the care and professionalism that it deserved and made what looked like a long and tedious process a fairy simply one. One of the best property managers we’ve come across over the years. And we’ve seen many!
Maxim · 8 April 2024
Agent replied · 25 October 2024
Dear Maxim, Thank you for taking the time to leave a lovely review regarding Will. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
TrustpilotJasmin at Marsh & Parsons was great to…
Jasmin at Marsh & Parsons was great to work with for our leasing process. We are new to the UK so this was a new process for us, with lots of paperwork & logistics to sort out. She was very helpful and responsive throughout. We are now happily in our new home and loving it! :)
Morgan · 13 August 2024
Agent replied · 25 October 2024
Dear Morgan, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
GoogleSabina did an absolutely brilliant job selling our property!
Even when we came up against a number of challenges - Sabina supported us through the whole process, and sprung into action to help whenever she could. She went above and beyond to make a potentially very stressful process much more manageable - and we would not hesitate using Sabina and Marsh & Parsons in the future!
Jonny · 9 June 2025
★★★★★ 5/5
GoogleGreat experience. Lauren was excellent; quick to respond, knowledgeable of the area and guided me through the rental process. Would highly recommend.
Jackie · 25 October 2023
Agent replied · 24 October 2024
Dear Jackie, We really appreciate you taking the time to leave such lovely comments about Lauren. They will be so pleased to read your 5 star review. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Lesley Alford, Customer Relations Team
★★★★★ 5/5
TrustpilotGreat employees
Jordann Webb is always very helpful and an asset to your company. Appreciate the quick and clear responses.
Jack · 24 January 2024
Agent replied · 25 October 2024
Dear Jack, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
TrustpilotLike to thank one of their agents…
Like to thank one of their agents Charmaine who was very helpful and professional in helping us with our move into our new home
Michael · 19 June 2026
★★★★★ 5/5
TrustpilotWilliam is so professional and helpfull…
William is so professional and helpfull !!! Thank you very much !
Mahdi · 15 May 2024
Agent replied · 25 October 2024
Dear Mahdi, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
GoogleEfficient at arranging viewings with potential buyers that are motivated and interested in the property. This is in contrast to some other estate agents who take a shotgun approach to viewings.
M&P helped us to secure multiple offers within the first few weeks of going onto market. And this was during a challenging period in the economy with hiking interest rates. A job very well done. Thanks team!
Osamu · 29 November 2023
Agent replied · 24 October 2024
Dear Osamu, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Lesley Alford, Customer Relations Team
★★★★★ 5/5
TrustpilotCharlie is an unbelievably detailed…
Charlie is an unbelievably detailed individual who will always go the extra mile. I cannot thank him enough for looking after my property.
Reina · 14 September 2023
Agent replied · 25 October 2024
Dear Reina, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Lesley Alford, Customer Relations Team
★★★★★ 5/5
TrustpilotGiles was very helpful
Giles was very helpful with all our questions and helped things move progressively
Lynn · 23 April 2024
Agent replied · 25 October 2024
Dear Lynn, Thank you for taking the time to rate your service with Giles and the M&P team. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
TrustpilotThank You Owain
I have been living in the property for some time now, and I have always found Owain to be friendly, professional and genuinely helpful.
Virginia · 17 June 2026
★★★★★ 5/5
TrustpilotPositive
My experience with Marsh and Parsons has been overall positive. Abdullah was very responsive and helpful when we faced any issues.
Shiffa · 30 October 2023
Agent replied · 25 October 2024
Dear Shiffa, Thank you for taking the time to leave a lovely review regarding Abdullah. Kind regards, Lesley Alford, Customer Relations Team
★★★★★ 5/5
TrustpilotI have used property management for…
I have used property management for over 15 years. My present property manager, Abdullah Leghari, ticks all the boxes required of a property manager. He responds promptly to my emails communicating clearly and dealing effectively with queries. He gives helpful advice and displays sound negotiation skills. He keeps me informed in a timely manner on maintenance work and progress of. I can highly recommend him as a property manager.
Claire · 19 October 2023
Agent replied · 25 October 2024
Dear Claire, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Lesley Alford, Customer Relations Team
★★★★★ 5/5
TrustpilotIn the past there has been sometimes a…
In the past there has been sometimes a lack of response but Sabina Parla has been very helpful and quick to respond with any and all my queries! Has made a huge difference.
Chris · 5 November 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
