Trusted Agent profile · Hounslow
★★★★★
1,073 reviews across 2 platforms
34-38 Turnham Green Terrace, London, W4 1QP, Hounslow, W4 1QP
Part of Marsh & Parsons, see every office.
Marsh & Parsons's office in Hounslow, at 34-38 Turnham Green Terrace, is rated 4.3 out of 5 across 1,073 reviews on two platforms, including 216 Google reviews rated 4.9.
Tell us what you need and we'll put you in touch. Marsh & Parsons Chiswick hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Hounslow.
Every review we hold for the Hounslow office, from every platform, shown as written. First names only.
5/5
TrustpilotI found the service very efficient and…
I found the service very efficient and the staff particularly friendly, especially Daniel Leung, whom I found particularly helpful to me.
Dear Edward, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Asma, Customer Relations Team
1/5
TrustpilotDangerous level of gross negligence
Marsh & Parsons is incapable to the point of gross negligence. Avoid at all costs, tenants and landlords alike. Achieving anything on the paperwork side requires hours of chasing them and months before seeing any results.The lack of attention from maintenance is dangerous. Our CEILING COLLAPSED and we are being told to wait until Monday and that there is nothing they can do. The agency is rife with “that’s not my job” to the point of risking the safety of their tenants. Our home is unsafe to live in and all they have done is send an email.Do not take the risk of living in one of their homes. If there is an emergency, they are not equipped to deal with it at the appropriate level. This is dangerous.M&P should not be allowed to continue as a letting agent while they continue with this level of negligence and complete disregard for their clients. Unacceptable.
Dear Callum, I am really disappointed to read your your experience with Marsh & Parsons has not met your expectations. I’m keen to review what went wrong on this occasion. Please could provide me with more information regarding which office you were in contact with and email me at customerrelations@marshandparsons.co.uk. I will ensure this is raised with the Director of the office. Kind regards Asma Chughtai Customer Relations Team
1/5
TrustpilotThe worst estate agents I have ever dealt with
As other posts say, estate agents are estate agents but my experience with Marsh and Parson has been awful. They will tell you barefaced lies to your face without even blinking an eye. They try and get you to spend money when you haven't even got a confirmed offer. When you want an update from them they go incommunicado on you - however they hunt you down like a dog when they want something from you. And lastly, they are plain rude when they don't hear want they want from you.
5/5
TrustpilotKisha has been really helpful and…
Kisha has been really helpful and efficient. I couldn’t have asked for a better service - thank you!
Dear Sophie, Thank you for taking the time to leave a wonderful 5* review. Kisha will be thrilled to read your kind comments. Kind regards, Lesley, Customer Relations Team
5/5
GoogleExceptional service. Would highly recommend and Katie was most professional.
Dear Colin, Thank you for taking the time to leave a 5 star Google review. Kind regards, Lesley
5/5
TrustpilotAsh Hustings has been very helpful in…
Ash Hustings has been very helpful in answering all my queries.
Dear Sally, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Lesley
5/5
TrustpilotJasmin is a great help
Jasmin is great, she’s been very helpful. Quick replies and always helps me with whatever query I have.
Dear Rachel, Thank you so much for your 5* review regarding your experience with Jasmin and the team. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotGreat customer focus
Tor has been very supportive and professional in helping me with the renting out of my property. I highly recommend his expertise and help.
Dear Laura, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
5/5
GoogleI bought my first property with Carla at Marsh & Parsons. She was amazingly helpful, always friendly and ready to work through any issues that came up. Buying a property can be quite stressful, but with Carla's help, we were able to go from offer agreement to exchanging contracts in less than 2.5 months. If I ever need real estate help again, she will be my first call.
Dear Els, It’s great to hear that you have had a brilliant experience with Carla. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotTatiana has been really helpful in…
Tatiana has been really helpful in helping solve issues with our rental and getting things fixed promptly.
Dear Thank you for leaving a wonderful 5* review. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotProperty Management
We are pleased with the property management support we've received from Debbie Lewis. Her responsiveness and commitment to keeping us informed as needed are greatly appreciated.
5/5
TrustpilotVictry was really great at…
Victry was really great at communicating all necessary information and was very patient and responsive which made my experience with moving much easier. Thank you
Thank you for taking the time to leave a lovely review regarding Victry. Kind regards, Lesley Alford Customer Relations Team
5/5
TrustpilotHelpful, friendly customer service
I’m in a situation where I have to relocate quickly, and Tatiana has been providing a very prompt and helpful service. It’s much appreciated!
Dear Emily, Thank you for taking the time to leave a lovely review regarding Tatiana. Kind regards, Lesley, Customer Relations Team
5/5
GoogleGosia was incredibly helpful and made the entire process swift and stress free.
Dear Ghadi, Thank you for taking the time to leave a 5* review. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotTenancy Manager Jasmin Popalzi
My Tenancy Manager Jasmin Popalzai is very professional and helpful always with fast response.
Dear Mustafa, Thank you for leaving a wonderful 5* review. Kind regards, Asma, Customer Relations Team
5/5
GoogleHannah and the team have helped us out a great deal with both of our flats, she is always friendly and professional and I would highly recommend her.
Dear Neale, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotAlways helpful!
Will is always helpful when any issue occurs with our letting. Would highly recommend him and the team for any tennants looking to let.
Dear Joshua, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
1/5
TrustpilotAvoid at all costs
We have been dealing with Marsh & Parsons as renters for almost two years now and they are absolutely terrible. There is no urgency for any request even if it is something important such as the heating being broken for days, they seem completely incompetent at dealing with anything and have horrible communication. Our landlords are clearly frustrated with them but I'm sure it is a hassle to change. Avoid!!!!
5/5
TrustpilotGreat service from Giles
I overpaid my rent and Giles arranged very efficiently for it to be paid back to me - thank you Giles!
Dear Sophie, Thank you for taking the time to leave a wonderful 5* review. Giles will be thrilled to read your kind comments. Kind regards, Lesley, Customer Relations Team
5/5
GoogleGreat pleasure dealing with Marsh & Parsons and especially Gosia. Very professional approach and helped to find an ideal property for us.
Dear Anton, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team.
5/5
GoogleWe have been dealing with Sabina while looking for a flat to buy in Chiswick! She knew what we were looking for and showed us relevant properties to the specs we were aiming for, was super friendly, and was able to answer all of our questions around the flats! Really made the process simple and we look forward to working with her to find our perfect place!
Dear Lara, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotTatiana was very helpful throughout the…
Tatiana was very helpful throughout the process of the Tenancy change of occupation and was always willing to help.
Dear MLou, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotDaniel has been very helpful and quick…
Daniel has been very helpful and quick with responses when dealing with my queries.
Dear Nistha, Thank you for taking the time to leave a wonderful 5* review. Daniel will be thrilled to read your kind comments. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotGiles has been a fantastic property…
Giles has been a fantastic property manager throughout our tenancy. Very attentive in dealing with all enquiries and issues.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Marsh & Parsons Chiswick hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Hounslow.
