Marsh & Parsons Chiswick reviews in Hounslow

★★★★★ 5/5

Trustpilot

Maha Iqbal is highly efficient

Maha Iqbal is highly efficient, hugely resourceful and enormously considerate. She does Marsh & Parsons huge credit and has handled looking after my property with sensitivity and consideration. She's a rare asset.

Frodsham · 20 December 2023

★★★★★ 5/5

Trustpilot

Nara at M&P is awesome

Nara is awesome. She was always really helpful and dealt with any queries promptly. She showed real professionalism and was very pleasant to deal with. Thanks Nara !

Dan · 14 March 2024

★★★★★ 5/5

Trustpilot

Daniel has been excellent in our…

Daniel has been excellent in our transfer of tenancy process which was complex and all went smoothly. Thank you Daniel

NBc · 6 August 2024

★★★★★ 5/5

Google

Fantastic from start to finish. Made the whole process easy and a pleasure to work with. Carla went above and beyond with all my enquiries and questions. Would highly recommend!

Michelle · 28 January 2024

★★★★★ 5/5

Trustpilot

Weronika Lajborek

Weronika Lajborek - In the absence of our tenancy manager Weronika dealt with my many queries calmly, swiftly and ultimately correctly. Unfortunately there had been an error in the apportionment of rent between tenancies however Weronika took the time to understand the situation, consult her accounting team and ultimately resolve the matter in a very short space of time. She also took the time to provide a full explanation via an email detailing the sums due back to myself from the tenancy crossover. I would rate my experience of dealing with Weronika very highly and I wish her well in her career.

AM · 14 December 2023

★★★★★ 5/5

Trustpilot

Excellent

Daniel was excellent helping to sort our situation in a short time-frame - easy to contact, always helpful and very efficient. Thanks for all your help!

Lucy · 17 April 2024

★★★★★ 4/5

Trustpilot

Marsh & Parsons

Marsh & Parsons is a responsive estate agent in particular Abdullah Leghari has been an incredibly helpful Property Manager during my time at one of the properties he managed! I would recommend him!

Abisola · 13 November 2023

★★★★★ 1/5

Trustpilot

How are this company still running?!

Terrible service! Tenants were given their full deposit back without permission from the landlord and before the flat was checked after their move. We have had to clear all the broken furniture they left, pay an electrician to rewire the flat after they tried to rewire it themselves(?!), replace broken door handles and sockets and it needed a deep clean as the place was so filthy! Marsh and Parson would be better saving the money they pay to advertise on the tube and using it to better their service for both landlords and tenants!

Michelle · 12 July 2022

★★★★★ 5/5

Trustpilot

Great and efficient staff

Great and efficient staff. Was easy and pleasant to work with.

Akilia · 24 April 2026

★★★★★ 5/5

Google

Sammi helped me find my new home and was very professional and easy to work with, I highly recommend!

Natalia · 16 February 2026

★★★★★ 1/5

Trustpilot

A Revolving Door of Lies and Incompetence

I've been a tenant in a property being 'managed' by M&P for 11months. Since I've moved in they've been nothing but unhelpful and facetious. I've had multiple other agents over the years with only minor issues that have been resolved in a reasonable time. M&P have regularly lied, lacked effective communication and had a revolving door of incomptent employees involved in the management of our property. I feel all these problems are down to lack of employee training and no sense of responsibility to their tenants and landlords. We've been lucky to have a helpful landlord, hence we've bypassed M&P to get anything done. This started when it took them 2 months to get our boiler/heating fixed after we moved in December 2022. Whilst they were contractually responsible for communication between tenants and the landlord, we've had to go around them to get anything done. They continually lied to the landlord and us regarding the progress of issues being sorted. If you're a landlord do not enagage with this company, they will provide zero value for your rental property. If you're a tenant looking to be supported by M&P, lower your expectations or find a property being managed by a competent company. I can't imagine there's a company less ethical or functional in this market than Marsh & Parsons. The senior management of M&P should be ashamed of themselves for allowing the neglect of so many tenants and landlords.REPLY TO M&P AUTOMATED RESPONSE:Do not be fooled for this automated response trying to discredit this review. We had no heating for weeks in freezing temperatures due to the neglect from M&P. This is one of many issues we've had with them.

Kieran · 14 November 2023

★★★★★ 4/5

Trustpilot

Change of Tenancy; Giles​​​​- Property Manager

Giles was a fantastic help in facilitating the change of tenancy. Providing consistent updates and pushing to get the contract drafted for the move in. Really appreciated.

Dan · 3 March 2024

★★★★★ 5/5

Trustpilot

Our experience with our tenancy manager…

Our experience with our tenancy manager Giles made everything so much easier. He is a fantastic communicator and has always been incredibly efficient during what can be quite a stressful period.

Mary-Jean · 6 December 2023

★★★★★ 5/5

Google

Big fat thanks to Sabina and the team. I had such a pleasant and amazing experience finding my future sweet home.

Mike · 26 June 2024

★★★★★ 5/5

Trustpilot

Natalie Weale, Marsh & Parsons: 5 stars

Natalie Weale was supportive, flexible, amiable and professional. Her intervention brought satisfaction to both tenant and landlord with regard to the renewal.

George · 7 June 2024

★★★★★ 5/5

Trustpilot

Since engaging with Conran/Marsh &…

Since engaging with Conran/Marsh & Parsons in July 2024, Mr.Owain Wilson has offered me an outstanding service. He's extremely efficient and courteous.

Kamalasen · 19 January 2026

★★★★★ 4/5

Trustpilot

Management Team were very professional

I had initially left a review regarding receiving unsolicited calls from a member of their team after stating multiple times that my partner and I would not be progressing with buying a home at this time.

TL · 8 September 2025

★★★★★ 5/5

Trustpilot

Abdullah has been very helpful when we…

Abdullah has been very helpful when we needed certain things fixed / get a set of extra keys. Great liaison between me and the landlord who is abroad.

Ekaterina · 29 January 2024

★★★★★ 5/5

Google

Super speedy process, flat sourced, secured and contracts signed in 3 working days. Sammi has been such a help in my property search.

Holly-Morgainne · 2 August 2025

★★★★★ 5/5

Trustpilot

My contact person in solving my problem was Mr A Leghari.

My contact person in solving my dispute with my ex tenant was Mr Abdullah Leghari. He was very good at communication and keeping me informed about the progress of my case which wasn’t easy to solve. He is very patient ; polite; calm; composed and VERY efficient. He didn’t give up and managed to solve the problem perfectly after not easy negotiation between myself and the client. I am very happy with his help! Thank you.

Bea · 23 January 2024

★★★★★ 5/5

Trustpilot

Mr. Abdullah has been a God sent manager to me in terms of maintaining my property. There is no other way l could have been happy if it hadn't been for him. I couldn't thank him enough.

Mr. Abdullah has been a God sent person to me in the business. He helps me to oversee the ups and downs of it hook or crook. God bless him for this 🙏.

Victor · 28 September 2023

★★★★★ 5/5

Trustpilot

Marsh and Parsons have done a stellar…

Marsh and Parsons have done a stellar job managing our rental property over many years. Phoebe has been attentive and efficient and handled all issues that have arisen.

K · 23 January 2024

★★★★★ 5/5

Trustpilot

Abdullah Leghari has been extremely…

Abdullah Leghari has been extremely helpful and responsive, never failing to answer any questions in a timely manner. Thank you!

Nawar · 26 June 2024

★★★★★ 3/5

Trustpilot

Rollercoaster but issue resolved eventually

Communication initially was bumpy. It would be great if tenants are informed by Marsh and Parsons proactively on who the person is, within the organisation, that is managing the flat so that they know who their point of contact is when they need to raise a concern or an issue. I had to go by my nearest office after emailing a person who had left the business to even get the name of the employee responsible for my flat. Then, I kept emailing and calling for 6 weeks to ensure action was taken towards resolving the issue I had with my fridge. It would be great if for certain issues (like the appliances are broken or about to break, a serious security or health and safety issue is about to occur if action is not taken within a specific amount of time etc) the agent managing the flat on behalf of the landlord, had the freedom to make decisions without getting the green light from the landlord. My fridge was precariously hovering above my freezer for 6 weeks and the landlord was nowhere to be found. I didn’t know when the fridge would fall on the freezer creating all sorts of problems and health and safety nightmares and I was told nothing could be done because the landlord was not responding to any emails or calls. Eventually, the flat manager did his best to find a next of kin for the landlord to get permission for the issue to be addressed. So I am really grateful for his perseverance and for eventually, solving my problem. However, I am still quite afraid of how long it might take to address any other issues that might arise. I have faith though that the flat manager will do his best to help me. In my previous flat, the company managing the flat was so good at addressing issues that I never had to wait more than 10 hours to have someone come look at the problem and solve it. As an example, I had a problem with a rat that appeared in the evening in a cupboard under my kitchen sink. By next day at 6am, the exterminator had come and resolved the issue. Same when my stove broke down. I had a new stove installed two days after. This is the level of service I would love to see from Marsh and Parsons too.

Paraskevi · 18 October 2023