Trusted Agent profile · Hounslow
★★★★★
1,073 reviews across 2 platforms
34-38 Turnham Green Terrace, London, W4 1QP, Hounslow, W4 1QP
Part of Marsh & Parsons, see every office.
Marsh & Parsons's office in Hounslow, at 34-38 Turnham Green Terrace, is rated 4.3 out of 5 across 1,073 reviews on two platforms, including 216 Google reviews rated 4.9.
Tell us what you need and we'll put you in touch. Marsh & Parsons Chiswick hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Hounslow.
Every review we hold for the Hounslow office, from every platform, shown as written. First names only.
5/5
GoogleGosia was always kind and very helpful to answer my questions. She always attended our demands regarding the property we were looking for. Thank you Gosia, thank you Marsh & Parsons Chiswick.
Dear Paulina, Thank you for your kind comments regarding Gosia and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Lesley, Customer Relations Team.
5/5
TrustpilotDerbhla has been super helpful!
Derbhla has been super helpful with our recent change of occupant process. She is always polite and ensuring our questions are answered as quickly as possible!
Dear Poppy, Thank you for your kind words and for leaving a 5* review. We are so pleased that your experience with us couldn’t have been any better and the Property Management team will be thrilled to read this. We hope that we can assist you in the future. Kind regards, Lesley, Customer Relations Team
5/5
GoogleThanks to Marsh & Parsons and particularly Fee who helped us sell our property, she’s was extremely helpful, has lots of knowledge of the local areas and founds us buyers in no time.
Dear Lauren, Thank you for taking the time to leave a wonderful 5 star Google review. Fee will be thrilled to read your kind comments. Kind regards, Lesley Alford, Customer Relations Team
5/5
GoogleKatie was very great and helped us find our dream house. Very professional and always happy to help.
Dear Luke, Thank you for taking the time to leave a wonderful 5 star Google review. Katie will be thrilled to read your kind comments. Kind regards, Lesley
5/5
GoogleAmazing team! I was in process of renting a flat last minute! And the team has been amazing throughout the end! I personally want to say a huge huge thank you to Gosia and Hannah! 😊 …
Dear Sruthi, Thank you for your kind comments regarding the Marsh & Parsons team and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotMichael Stout replied to my queries…
Michael Stout replied to my queries promptly, which was reassuring.
Thank you for your lovely words and for leaving a 5* review. Kind regards, Hayley
5/5
TrustpilotChange on tenants
Worked with Jordann Webb in change of tenants. Jordann has been patient in helping me addressing any of my concern, he was able to offer support and advice and kept me well informed
Dear Nelson, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
1/5
TrustpilotAvoid at all costs
Never, under any circumstances, rent through Marsh & Parsons. They are an absolute nightmare to deal with.Firstly, they have a shocking habit of losing critical documents. Whether it's your application papers or important lease agreements, they seem to vanish into thin air under their careless watch.And if by some miracle they manage to retain your documents, be prepared to sign the same ones repeatedly. It's as if their staff thrive on asking for signatures ad nauseam without rhyme or reason.Speaking of staff, there's such a high turnover that you'll likely interact with a different agent every time you contact them. This leads to a lack of continuity and a complete absence of clear handover procedures for new staff members, leaving you to constantly re-explain your situation with each communication.Oh, and let's not forget about their uncanny ability to lose personal documents. Your sensitive information is treated with the same carelessness as junk mail, leaving you vulnerable to potential identity theft and privacy breaches.As if their incompetence wasn't enough, they have the audacity to slap you with an unreasonable rent increase of 25%. It's highway robbery disguised as property management.And when you try to hold them accountable for their mistakes, good luck. They take absolutely no responsibility whatsoever. They'll dodge, deflect, and deny any wrongdoing, leaving you stuck in a mess of their making.To add insult to injury, when you request lease documents for your own records, they suddenly become incapable of providing them. It's as if they operate in a parallel universe where basic administrative tasks are beyond their comprehension.In summary, Marsh & Parsons is the epitome of everything wrong with the real estate industry. Save yourself the headache, heartache, and financial strain. Stay far, far away from Marsh & Parsons if you value your sanity and financial well-being.
Dear Mitch, I am sorry to read your 1* review comments. I have passed them to our Area Director as we are keen to discuss this further with you and will be in contact. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotThank you, Tatiana.
Tatiana Rodrigues has been a great help with figuring out the process of ending my tenancy. She works efficiently, keeping an open line of communication at all times. Thank you, Tatiana!
Dear Rolo, Thank you for taking the time to rate your service with Tatiana. We appreciate you posting this. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotAbdullah is an excellent tenancy…
Abdullah is an excellent tenancy manager from a landlord perspective - quickly deals with issues alone if we are not needed and provides several options for remedies when we need to get involved. Very courteous and efficient
Dear Tim, Thank you for your kind comments regarding Abdullah and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotProperty manager experience
Cameron is a new property manager for me and so far been great at responding quickly and resolving the issues. I am very impressed and wanted to thank for all the efforts!
Dear Dasha, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotAmazing experience
Dear Marsh & Parsons Team,I am writing to express my sincere appreciation for the exceptional service provided by Charles, one of your esteemed team members. His attention to detail, professionalism, and customer-centric approach truly stood out. Charles' commitment to ensuring my satisfaction made me feel like a valued customer throughout the entire process.I am so impressed with Charles' service that I have already recommended him to friends. His expertise and friendly demeanor make him an asset to Marsh & Parsons. In a market where personalized service is crucial, Charles' outstanding performance reflects positively on your agency. Thank you for maintaining such high standards, and I look forward to future interactions.
Dear Gautam, Thank you for taking the time to leave a lovely review regarding Charles. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotReally helpful follow up by Property…
Really helpful follow up by Property Manager - Abdullah LeghariAll sorts of little and not so little things from Kitchen doors to leaking radiators - all a weight off my mindA big thank you to Abdullah
Dear Robert, Thank you for your lovely words and for leaving a 5* review. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotExcellent
Excellent - James Cutting at South Ken office knows how to do things. We moved from another well known agent having had very few viewings and no offers over 4 months. James recommended making basic improvements to a dated flat and staging it. We had two offers within two weeks and completed at the asking price. It was worth paying a little more in commission.
Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards, Lesley
5/5
TrustpilotPhoebe and the letting team.
Phoebe and the other members of the Marsh & Parsons letting team, have been a superb asset and help over the last 10+ years. Through out this period they have kept a watchful eye over my property and looked after my tenants and myself with a cheerful demeanour. When maintenance issues arose, as invariably they do, they promptly attended the property carried out the works required without fuss. Marsh & Parson also ensured that I had high calibre and long standing tenants (to be honest over the many years of using M&Ps services I only actually had two different tenants - a period of around 20+ years). Can highly recommend M&P
Dear Matthew, Thank you for taking the time to leave a lovely review regarding Phoebe. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotGreat experience
Derbhla has been so responsive and amazing to us. Any maintenance issue we have, she responds quickly and always gets in touch with our landlord immediately. Would highly recommend using them to manage your properties.
Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotGreat service from a Tenancy Manager
Recently, the Tenancy Manager Daniel Leung, has worked on a few change of tenancies for my rental property. He has been excellent! Super attentive and efficient, and good attention to details. He has made the process really seamless for my tenants and me. He has been an excellent client facing representative for Marsh & Parsons, and I will continue using them for sure! Thanks again to Daniel Leung/Marsh&Parsons.
Dear Betty, Thank you for your kind comments regarding Daniel and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotGreat Service From Jasmin
Jasmin is very efficient and a delightful individual to deal with, nothing seems to be too much trouble
Dear Clive, Thank you for your lovely words and for leaving a 5* review. Kind regards, Lesley
5/5
TrustpilotDaniel Leung was very very helpful and…
Daniel Leung was very very helpful and did everything possible to help sort out some issues. He was very professional and personable.
Dear Rosie, Thank you for leaving a 5* review. We look forward to seeing you again in one of our offices. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotDebbie has been very helpful and quick…
Debbie has been very helpful and quick in her responses, much appreciated!
5/5
TrustpilotDerbhla has been amazing with helping…
Derbhla has been amazing with helping my daughter with her change of occupancy, she ensured everything was done in a timely manner and my daughter is extremely happy!
Dear Edward, Thank you for taking the time to leave a wonderful 5* review. Derbhla will be thrilled to read your kind comments. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotViewed a property at Hawley Road with…
Viewed a property at Hawley Road with Scarlett Chadwick. Had a great experience. She was friendly, easy to deal with and really helpful throughout.
Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma
5/5
TrustpilotAbdullah Leghari has been very…
Abdullah Leghari has been very helpful with my apartment and getting it rentable. Nothing is a problem for Abdullah. He is very professional and effiecient at his job. Great work Abdullah keep up the good work!
Dear A Patel, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotEdward has been brilliant
Edward has been brilliant. Very efficient and actually picks up the phone and calls! A rarity these days when everything is done via email. Can recommend. Very professional.
Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Marsh & Parsons Chiswick hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Hounslow.
