Trusted Agent profile · Hounslow
★★★★★
1,073 reviews across 2 platforms
34-38 Turnham Green Terrace, London, W4 1QP, Hounslow, W4 1QP
Part of Marsh & Parsons, see every office.
Marsh & Parsons's office in Hounslow, at 34-38 Turnham Green Terrace, is rated 4.3 out of 5 across 1,073 reviews on two platforms, including 216 Google reviews rated 4.9.
Tell us what you need and we'll put you in touch. Marsh & Parsons Chiswick hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Hounslow.
Every review we hold for the Hounslow office, from every platform, shown as written. First names only.
5/5
TrustpilotSuper responsive
Daniel has been very helpful and responsive throughout the process!
Dear Susan, Thank you for taking the time to leave a lovely review regarding Daniel. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotGreat service
My property manager Abigail is very responsive, polite and efficient. There's not much more I could ask for!
Dear Emily, We really appreciate you taking the time to leave such lovely comments about Abigail. They will be so pleased to read your 5 star review. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotThe M&P experience
The employees of M&P are clearly well trained and 'know their job' but what makes them 'great' is their enthusiasm and politeness even when the client is in the wrong or just ignorant about housing matters. They take the strain out of negotiations and use initiative in recommending what's inthe clients best interest
Dear John, Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Lesley, Customer Relations Team.
5/5
TrustpilotTatiana has been a great help and is…
Tatiana has been a great help and is always very respectful and easygoing.
Dear Kieran, Thank you for taking the time to leave a lovely review regarding Tatiana. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotCharlie Caine has been brilliant from…
Charlie Caine has been brilliant from start to finish- top marks
Dear Holly, Thank you for taking the time to leave a wonderful 5* review. Charlie will be thrilled to read your kind comments. Kind regards, Lesley, Customer Relations Team
5/5
GoogleShazia in the lettings team at the Chiswick branch is a real pro!
Dear Drew, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Hayley
5/5
GoogleI had an outstanding experience working with Katie as my estate agent. From the very beginning, she was incredibly knowledgeable, professional, and responsive. Katie took the time to understand my needs and guided me through every step of the process, making it seamless and stress-free.
Dear Kai, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we are available to offer assistance if needs be. Kind regards, Lesley
5/5
TrustpilotDerbhla is the most helpful agent I…
Derbhla is the most helpful agent I have met lately
Dear Aina, Thank you for taking the time to leave a wonderful 5* review. Derbhla will be thrilled to read your kind comments. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotTenancy manager Geena was such a star
Tenancy manager Geena was such a star! Quick responses and very helpful.
Dear Julia, Thank you for taking the time to leave a wonderful 5* review. Geena will be thrilled to read your kind comments. Kind regards, Lesley, Customer Relations Team
5/5
GooglePersonable and really helpful at all stages of the process in looking to let. Sammi has made the process particular easy from a customer perspective!
Dear Rachael, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley
1/5
TrustpilotUnsolicited mail
Please stop sending me letters asking me if I want to see how much my home is worth. I’ve never engaged with this organisation in my life but they feel they can send mail to ‘homeowner’ at my address. Go away
Dear Grey, I am sorry to read your 1* review. If you could provide us with more information at info@customerrelationsteam.co.uk. I can look into this further for you and have your address removed. Kind regards, Lesley, Customer Relations
5/5
TrustpilotJordann was very helpful
Jordann was very helpful, quick and responsive and kind! Thank you Jordann!
Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotHelpful guidance
Helpful guidance from Jordan Webb, the tenancy manager - thank you Jordan.
Dear R Knight, Thank you for taking the time to leave a lovely review regarding Jordan. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotReplacing the fridge
We had an issue - our fridge broke down - which needed to be resolved urgently. Our contract was very helpful in arranging first a diagnosis and then for the fridge to be replaced. She was always available by phone, was responsive and kept us in the loop on developments. Thanks to her only in little over a week we now have a working fridge.
Dear Zsuzsa, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Lesley Alford, Customer Relations Team
1/5
TrustpilotSTAY AWAY AT ALL COSTS!
STAY AWAY AT ALL COSTS!Professional scammers. They have reached out today casually informing us that our landlord (who lives overseas and therefore relies on their advice) requests a rental increase of 35% (!!!!) vs the rate agreed as part of our contract 9 months ago. They’re threatening us that he might serve notice despite being happy with us as tenants. The requested price is higher than a much larger flat in a better location on the same street which is listed on M&P website so they know for fact that the request is off market. STAY AWAY. THESE PEOPLE ARE CRIMINALS.ANSWER TO THE BELOW: we have sent you a detailed email and forwarded the conversations we are having with your agent. I’d expect you to look into this fraudulent behaviour as a matter of urgency. This is literally legalised extortion!! Can’t find a better name.UPDATE: the situation is getting close to the limits of legality. After days of back and forth when the agent went from being extremely aggressive to pretend he was on our side and it was solely at the landlord discretion that the increase in rent was completely off market, the same M&P agent is now offering us viewings of new flats after we have pushed back to a new (unacceptable) renegotiated price increase of +20% on top of what we pay. it is clear this is a scam organized in order to potentially earn new fees from both ourselves and the landlord (subject to them being able to find a tenant willing to pay the same price for a flat 40% smaller vs another property in their portfolio on the same street). TO ALL PERSPECTIVE NEW TENANTS: STAY AWAY FROM M&P!! we have invested time and money in order to make this flat our home since we had signed a 3yr contract. We could not imagine that after only 9 months we would be blackmailed to spend >20% more on our rent which is something we are def not willing to do.
EDITED: Thank you for your emails via our customer service line. We are continuing to investigate this matter internally, and we will get back to you when we have some more information. Thank you, Marsh & Parsons*Hello, thank you for taking the time to leave a review, providing excellent customer service is important to us so we really value your feedback.I'd like to look in to this further, could you please send over some more details to our customer service team and we can look in to this? The email address is - customerservice@marshandparsons.co.uk Thank you again for your time, Marsh & Parsons.
1/5
TrustpilotSTAY AWAY AT ALL COSTS!
STAY AWAY AT ALL COSTS!Professional scammers. They have reached out today casually informing us that our landlord (who lives overseas and therefore relies on their advice) requests a rental increase of 35% (!!!!) vs the rate agreed as part of our contract 9 months ago. They’re threatening us that he might serve notice despite being happy with us as tenants. The requested price is higher than a much larger flat in a better location on the same street which is listed on M&P website so they know for fact that the request is off market. STAY AWAY. THESE PEOPLE ARE CRIMINALS.ANSWER TO THE BELOW: we have sent you a detailed email and forwarded the conversations we are having with your agent. I’d expect you to look into this fraudulent behaviour as a matter of urgency. This is literally legalised extortion!! Can’t find a better name.UPDATE: the situation is getting close to the limits of legality. After days of back and forth when the agent went from being extremely aggressive to pretend he was on our side and it was solely at the landlord discretion that the increase in rent was completely off market, the same M&P agent is now offering us viewings of new flats after we have pushed back to a new (unacceptable) renegotiated price increase of +20% on top of what we pay. it is clear this is a scam organized in order to potentially earn new fees from both ourselves and the landlord (subject to them being able to find a tenant willing to pay the same price for a flat 40% smaller vs another property in their portfolio on the same street). TO ALL PERSPECTIVE NEW TENANTS: STAY AWAY FROM M&P!! we have invested time and money in order to make this flat our home since we had signed a 3yr contract. We could not imagine that after only 9 months we would be blackmailed to spend >20% more on our rent which is something we are def not willing to do.
EDITED: Thank you for your emails via our customer service line. We are continuing to investigate this matter internally, and we will get back to you when we have some more information. Thank you, Marsh & Parsons*Hello, thank you for taking the time to leave a review, providing excellent customer service is important to us so we really value your feedback.I'd like to look in to this further, could you please send over some more details to our customer service team and we can look in to this? The email address is - customerservice@marshandparsons.co.uk Thank you again for your time, Marsh & Parsons.
5/5
TrustpilotExcellent service and professionalism
Victry has been very proactive and extremely professional in dealing with my queries
Dear Liliya, Thank you for taking the time to leave a lovely review regarding Victry. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotAbdullah has been very responsive and…
Abdullah has been very responsive and patient and responsible. Way better than the previous manage r
Dear Zheng, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. Kind regards, Lesley Alford, Customer Relations Team
5/5
Trustpilothelpful and polite
Abdullah has been very helpful in managing my property and I am pleased with the service.
Dear Charlotte, We really appreciate you taking the time to leave such lovely comments about Abdullah. They will be so pleased to read your 5 star review. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotNara was very helpful!
Nara at Marsh and Parsons was so helpful throughout what would have been a very stressful experience with a tenancy changeover. She worked up until the last hour to help get things confirmed for us to allow us to move in that weekend. She was very responsive and answered our multitude of questions!
Dear Emily, Thank you for taking the time to leave a wonderful 5* review. Nara will be thrilled to read your kind comments. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotWeronika was incredibly helpful and…
Weronika was incredibly helpful and prompt when helping me today!
Dear Madeline, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards, Lesley, Customer Relations Team
5/5
Trustpilot"Exemplary Property Management by James at Marsh and Parsons
James has served as my property manager at Marsh and Parsons for over a year. Having had multiple property managers over the past two decades, I can confidently say that James ranks among the very best. He exemplifies professionalism, a personable demeanor, proactive communication, sharp attentiveness, and staying ahead of the curve. It has truly been a remarkable experience collaborating with him.
Dear Susie, Thank you for your kind comments regarding James and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Lesley Alford, Customer Relations Team
5/5
GoogleI've had a great experience with M&P in Chiswick Hannah Scott-Davies and her team of negotiators worked very hard to ensure we let our apartment under fantastic terms. She did an excellent job at managing the process with us and keeping us up to date constantly.
5/5
Trustpilot15 yrs of excellent management
M&P have managed my flat for ca. 15 years - over all this time they've done an excellent job. Will Whitty (my most recent property manager) always acted professionally, efficiently, and very effectively helped smooth my eventual sale of the flat. Thanks and best wishes...
Dear Peter, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us if you have any queries. Kind regards, Asma
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Tell us what you need and we'll put you in touch. Marsh & Parsons Chiswick hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Hounslow.
