JOHNS&CO Brentford reviews in Hounslow

★★★★★ 5/5

Trustpilot

5 star

Johns&Co helped me rent out an apartment in Sep.Their team led by James Udrzal, Lettings Manager, are very professional and knowledgeable. They listened to and understood my concerns, really delivered the best, and managed to locate a suitable tenant fairly quickly. They handled the handover and transition seamlessly. James has been exceptionally hands-on and responsive during the entire process. I am most impressed by his attention to detail. His team members including Victoria and Viki have also been very helpful and assisted me sort out problems along the way. I appreciate all their work and efforts very much indeed.

Jin · 2 October 2024

★★★★★ 5/5

Trustpilot

Jack Brownsmead is a real asset for Johns&Co

Jack Brownsmead! Although my experience with Johns&Co has not been the best one; Jack Brownsmead is simply on another level (I swear he should train all his colleagues how to be kind and effective with the clients' enquirements). It is incredible how in less than 2 hours he solved an issue about my deposit that I've been concerned about for 2 months (since I stopped living in one of their properties). His communication and efficiency in giving all the information in such a short amount of time was absolutely fantastic!

Valeria · 30 September 2024

★★★★★ 5/5

Trustpilot

Amazing experience with Johns&Co

During 3 years my wife and I always wanted to live in City Island but with the market in London, we couldn’t make it until Johns &co and specifically Victor made it happen. He really treated us as a priority sending us the options with a lot of time in advance, he always kept us updated with the process and helped us to get an amazing flat in the island that met with all our requirements! Once we got the flat Alexandra in a Johns &co was amazing ensuring our move was smooth and since the first day moving us, Alexandra has everything ready for us. It was an amazing experience. Thanks Victor, Alexandra for really care about your clients and helped us to make a dream happen ! Johns &co is the best definitively.

Jesus · 29 September 2024

★★★★★ 5/5

Trustpilot

Big thanks to Claudiu from Johns&Co.

Big thanks to Claudiu from Johns&Co.This is my first time to rent a flat in London. After few of emails, back and forth from different property agents, we really felt exhausted and helpless from their answers. Claudiu, he really not just close deals, he listen to my request, even help me to find a free parking! Really amazing!Thank you for open hearts, make everyone feel like a friend, not a client.I refer your professional services to everyone definitely! Kind regards,Yvonne Hong Kong 🇭🇰

Yvonne · 27 September 2024

★★★★★ 5/5

Trustpilot

Great experience searching for a rental property!

This was my second time looking for a rental property in London but it was by the far the most seamless process of the two! Claudiu was the contact in John’s & Co. who was working with my partner and I and from start to finish, from viewing the property, putting in an offer, to signing the final contracts, he couldn’t have been more helpful. He was super friendly and responsive which made the whole experience quite pleasant and go smoothly. Couldn’t recommend John’s & Co and in particular, Claudiu, enough!

Conor · 27 September 2024

★★★★★ 5/5

Trustpilot

Huge thanks to Rebecca Ogle for her…

Huge thanks to Rebecca Ogle for her excellent service. She kept me informed at every step. Rebecca Ogle was patient and professional, and I really appreciate all her hard work to resolve this matter.

Annie · 9 October 2026

★★★★★ 5/5

Trustpilot

I like to highly recommend Priscilla Ogefere

I like to highly recommend Priscilla Ogefere as a property manager. She has been exceptional in managing the rental of my property. Her expertise and dedication are evident in every interaction. Priscilla not only found reliable tenants quickly but also handled any issues that arose with efficiency and professionalism.Her proactive approach and problem-solving skills have taken a lot of stress off my shoulders. If you're looking for a knowledgeable and dependable property agent, Priscilla is the one to trust.

Shirley · 7 October 2024

★★★★★ 5/5

Trustpilot

Exceptional service and quick turnaround, special thanks to Alex!

I had a wonderful experience with this agency, and I want to give a special thank you to Alex! They are extremely professional, and their response and action times are remarkably fast. Highly recommended!

Ada · 7 October 2026

★★★★★ 5/5

Trustpilot

First class experience

Max from St John’s office near Canning Town station is the best estate agent I’ve dealt with. Patient, honest and an all round great guy. Max has been extremely helpful during my property search. I have even spoken about other properties and areas that are not in his patch and he has been super responsive and helpful. If you’re a first time buyer I highly recommend connecting with Max especially if fairly new to the area.

Rian · 18 November 2024

★★★★★ 5/5

Trustpilot

I’ve rented my home from Johns and Co…

I’ve rented my home from Johns and Co for two years in a row! This year, I have had the pleasure of working with Charlie Carter and I can’t recommend him enough! Charlie has been incredibly helpful and patient throughout the entire process of renting my home. He goes above and beyond to ensure everything runs smoothly, even responding to my messages on Saturdays and answering my calls whenever I reach out to him. His dedication and professionalism are truly outstanding, and I’m so grateful for his support. If you're looking for a reliable, responsive, and supportive agent, Charlie is your go-to person at Johns & Co!

Stella · 16 September 2024

★★★★★ 5/5

Google

Andrew Healy was excellent and made our urgent move much smoother. He was proactive, helpful, and always willing to go the extra mile. When we needed to move quickly, he arranged viewings, handled documentation, and sorted key collection after hours without any hassle. He’s also great at stakeholder management, working well between landlord and tenant to keep everything smooth.

Panda · 15 April 2026

★★★★★ 2/5

Trustpilot

Good experience until you sign

I had a generally positive experience with Johns&Co when it came to finding a flat. The paperwork and signing process were quick and smooth, which I appreciated.However, we were told the apartment would undergo a deep clean before we moved in, and the landlord had paid Johns&Co to arrange this. Unfortunately, upon arrival, it was clear the flat hadn’t been properly cleaned. There was leftover food in the drawers, stains on the carpet, a strong odour in the bedroom and even mucus on the front door phone.We raised these issues with the team, but they attempted to shift responsibility away from themselves. Even the landlord had to get involved, but despite numerous promises to send the cleaning team (their contractors), they claimed the cleaners weren’t responding to their emails and made no effort otherwise.In summary, while you can count on an efficient process for signing and moving in, I wouldn’t expect timely or thorough follow-up on issues, particularly if the property is managed by them.

Ori · 13 September 2024

★★★★★ 5/5

Trustpilot

Have been renting from John’s and Co…

Have been renting from John’s and Co for the last eight years that I’ve been in London and Sam has been the best agent ever when it comes to helping me sort out and find a flat and . He really cares and helps find the best deal every single time . even when I’ve had other issues whether it was with a person taking care of my flat or renewing a contract he’s always made sure to participate in making sure that it was as efficient and as stress for me as possible . Every appartement I’ve lived in was found by him and he is very easy to join anytime. He is super helpful and very understanding of your needs and tries his best to make your experience as easy as possible. He is super friendly and makes the process so easy as some agents tend to give up or not care if you’re not interested in the initial property they’ve shown, or the most expensive . Currently looking for my next home with him !

Mary · 13 September 2024

★★★★★ 5/5

Trustpilot

Johns&Co are the professionals you need…

Johns&Co are the professionals you need when making a choice for your next home. Moving into London for the first time felt like a daunting step to take but Johns&Co made the entire process a breeze. In particular. Anthony Otigbah has been amazing to work with from Day 1. He really cares about his customers, and that shows in the work that he puts in to ensure that we are fully satisfied before we make the big jump. I thank Anthony for making the entire process of moving into my new home entirely seamless and being so patient during the journey.

Jason · 6 September 2024

★★★★★ 5/5

Trustpilot

As a landlord owner

As a landlord owner, we would like to hear the realistic comments and market situation on the premises which we had purchased. While we are away, we truly need someone who is honest and also help us to deal with the property management before or after any issue raised. Having contact with JohnsandCo recently, we have no doubt that Mr. Andrew Shek is great sharing his professional idea and follow up things tightly. Although the issue is not yet settled, we feel his passion manner. last but not least, we would like to thank Mr. Amobi Lemmy to introduce Andrew to us in order to make things smooth.

Carman · 6 September 2024

★★★★★ 5/5

Google

Finding the right apartment for my children was not an easy journey, but thanks to Baheer Maidanwal, the whole process became smooth and reassuring. From the very beginning, he showed not only deep knowledge but also genuine care in understanding our needs. He has been extremely helpful, patient, and professional, always quick to answer questions and guide us through each step. Because of his support, we felt confident and well taken care of throughout the entire process. I am very grateful for his efforts and would highly recommend him to anyone looking for a reliable and trustworthy agent.

Francisca · 10 October 2025

★★★★★ 5/5

Google

Andrew made renting so much easier for me. He was transparent about everything, explained the process clearly, and handled any issues quickly. It’s rare to find an agent who is both professional and genuinely kind. Would definitely recommend him to anyone looking for a reliable letting agent. I had an excellent experience with JOHNS&CO. The team was professional, efficient, and always available to answer my questions. The letting process was smooth from start to finish, and I really appreciated their clear communication and attention to detail. Highly recommended for anyone looking to rent or let a property.

Kriselle · 8 October 2025

★★★★★ 5/5

Google

A few words to express my satisfaction with the exceptional service provided by Andrew Healy of John's and Co. From our initial contact, Andrew demonstrated outstanding professionalism and a genuinely friendly demeanour. He was remarkably patient and accommodating, his communication skills were exemplary; we were consistently kept informed throughout the entire renting process. A couple of weeks into the apartment and needed to bring in an additional appliance to complement the existing ones, reached out to Andrew and his response was reassuring, made sure the right parties were informed asap and this was resolved without any delay. Highly recommend Andrew and his team!

Ayoola · 8 October 2025

★★★★★ 1/5

Google

Completely unacceptable conduct from this company's staff. A driver operating a clearly branded JOHNS&CO car nearly caused an accident near the Brentford McDonald's on Saturday 13th June at approximately 13:40. Rather than showing any accountability, the driver responded with verbal insults. Dangerous driving and abusive behavior while representing a brand is a major safety concern and completely unprofessional.

Honest · 10 August 2026

★★★★★ 5/5

Trustpilot

Excellent

I recently had the pleasure of dealing with JOHNS&CO as my letting agent, and I can't speak highly enough of the service I received. From start to finish, the experience was seamless and professional. A special mention goes to Joynal, who went above and beyond to ensure everything was handled smoothly. Joynal was incredibly responsive, attentive to detail, and made the whole process stress-free. His dedication and professionalism truly stood out, and he was always available to answer any questions or address any concerns I had.I highly recommend JOHNS&CO. Their commitment to customer satisfaction is evident, and I wouldn’t hesitate to use their services again in the future.

Waleed · 30 August 2024

★★★★★ 1/5

Trustpilot

Ignored once they had my money

I previously left this company a positive review, and to be fair, they do a reasonable job of finding tenants. Now that the tenancy has ended, however, I feel obliged to share the full picture: once they have your money, you are simply ignored. Emails, WhatsApp messages and phone calls routinely go unanswered.

Gengyu · 10 September 2026

★★★★★ 1/5

Trustpilot

John & Co Completely Failed & Negligence - Uninhabitable, Filthy Conditions,

I have had appalling experience I encountered with John & Co on August 10th. The state of the apartment they offered was nothing short of disgraceful, uninhabitable by any reasonable standard. Feces in toilet, food smeared on wall. John & Co were informed but have done nothing. It has now been a week.Upon my arrival at 11:00 AM, I was met with conditions that left me no choice but to seek alternative accommodation, incurring additional costs that should never have been necessary. The apartment was in a revolting state: food residues clinging to the walls, unflushed fecal matter in the toilet (an obvious sign it hadn’t been cleaned at all), filthy floors, and sinks that were anything but sanitary. These are not minor oversights, they are severe violations of the rental agreement.I had a moving company scheduled for the following Tuesday, but thanks to John & Co's complete negligence, I have now neede to move the movers, make other accommodations as the apartment is simply unfit for habitation. While I am hesitant to take legal action, so much time has passed without action I am unclear on what is necessary to have basic tenant agreements met. I will have no choice but to delay the start of my lease or demand a prorated refund for each day that the apartment remains unusable. I understand that unforeseen circumstances can arise, such as a previous tenant neglecting to clean up, but this in no way excuses John & Co’s failure to ensure that the apartment met basic cleanliness standards before offering it to a new tenant. UPDATE:John & Co - I reached out immediately regarding the issues and you have done nothing.In fact, these problems stem because you required my landlord to use your cleaners for £500 where you get a kickback caused these issues. SHAME ON YOU.Also, the toilet seat was broken so there was no functioning bathroom!

Francesca · 26 August 2024

★★★★★ 5/5

Trustpilot

Professional staff with timely…

Professional staff with timely response. Especially Miyah and Siliva. Process was seamless and they took care of everything with as little involvement from myself. Highly recommended specially in the nine elm area

Mohammed · 9 October 2026

★★★★★ 5/5

Trustpilot

Superb experience from Isobel and Rayen

Both Isobel and Rayen have been fantastic throughout the entire process of finding and securing a new flat to rent. They’ve been knowledgeable, answered all my questions in full, furthermore provided very clear instructions regarding action items, timelines and milestones (landlord communication, referencing, deposit, moving in info, contacts etc.). It also seems they have a smooth working relationship with the concierge at the development and cooperate well together. My experience so far as a tenant with Johns & Co has been superb, thanks again once more Isobel and Rayen!

Mark · 8 October 2026