John D Wood & Co. Chiswick Sales reviews in Hounslow

★★★★★ 5/5

Google

I have nothing but great words for Laura and her team, they have been wonderful, always pushing to get things across the line as quickly as possible and, unlike most of the agencies I dealt with in the past, they really treat you like people and not numbers, it has been a great experience and I cannot recommend them enough.

Jorge · 28 December 2023

★★★★★ 5/5

Google

Laura Purvor was always available and responded well to enquires Update at July 2023. complete tenant changeover at short notice. Laura And team quickly found new tenants and corresponded with out going and incoming tenants to secure a date. Certificates were dealt with including license application. Check out and check in all have gone smoothly. Many thanks for a great service .

Martyn · 24 October 2023

★★★★★ 5/5

Trustpilot

Great service

Paris and the team at Notting Hill quickly found well-vetted tenants for my one-bedroom flat. They handled viewings and checks efficiently. Thank you!

Agnes · 24 April 2026

★★★★★ 5/5

Trustpilot

Paris was super helpful from the…

Paris was super helpful from the beginning to the end, always responsive! Big shout also to his team in Notting Hill! Thank you

Giulia · 17 April 2026

★★★★★ 5/5

Google

I can’t speak highly enough about the team at John D Wood here in Chiswick. We’ve enjoyed our stay even more knowing they are conveniently close to us and helped with everything in a timely manner....during a pandemic. The staff worked very hard to make sure we were always cared for and happy. Nick is AMAZING. Such a nice and professional representation of the company. He’s so responsive and extremely helpful all of the time. Even nicer knowing every time we passed him walking around he was always kind enough to say hello and ask how we were doing. Towards the end of our tenancy, Harry, Lucy, and Nick were all so flexible in scheduling viewings and working with our schedule since we are working from home. If you are looking to let a property, find one managed by John D Wood. You won’t regret it and you’re stay will be stress free and enjoyable. I’d like to reiterate that all of this hard work was done during COVID and we couldn’t be more appreciative. You can’t go wrong with John D Wood!PositiveQuality, Professionalism

Kyle · 24 October 2021

★★★★★ 5/5

Trustpilot

Claire Carter = everything you'd want in an agent

A huge token of respect and appreciation for Claire Carter, who acted on our behalf through an exceptionally complicated sale. Claire demonstrated deep subject matter expertise throughout and consistently went above and beyond, navigating a whole series of challenges, any one of which could easily have put the deal in jeopardy. She showed real patience, persistence, resilience, and tenacity, and most importantly inspired complete trust, all delivered with a genuine sense of humour when it was most needed.

Justin · 15 February 2026

★★★★★ 5/5

Google

I have used John D Wood for quite a few years experiencing different management at the Turnham Green Branch. Laura and Lucy have exceeded my expectations in all ways and have helped secure the perfect tenant within a few days of advertising. Thank you Lucy and an even bigger thank you to Laura for going above and beyond

Fee · 28 November 2023

★★★★★ 5/5

Google

Lucy and the team at JDW Chiswick are amazing. They are understanding and provided a lot of support, great communication and definitely helped make the home search process less stressful than it would otherwise have been. Super grateful!

Geo · 25 November 2024

★★★★★ 1/5

Trustpilot

Sharp Decline in Service and Unauthorised Marketing, Disappointed with JD W Wood & Co Lettings

I let 2 properties through J D Wood & Co letting team in Belgravia, London SW1V since 2024. Over time the quality of services and customer care, accounting has plummeted. Rental statements are issued up to 7 days late; random fees are deducted, for example I got charged fees usually applied to overseas landlords although JDW have all my documents proving I am British, live in Britain etc. In addition although I negotiated clear cut service contract with JDW, they still apply randomly irregular fees opted out of. Then in 2024/2025 they restructured and their system went crazy with shifting the responsibility away from the local office I dealt with. I got so frustrated I terminated their agency. On the marketing side their letting team manager offered to visit and discuss potential letting of a property I have in Pimlico. Next thing I discovered that he went ahead and advertised the property to let without my approval. He even used other agents floor plans and pictures in the add! He was confronted after I was told about the advertisement by another local agent. JDW withdrew the advertisement and I have refused to deal with them since.

MSA · 19 January 2026

★★★★★ 1/5

Trustpilot

AVOID AT ALL COSTS

If I could give 0 stars I would.I've rented 10 years in London and I have honestly NEVER been treated so awfully or experienced such unprofessional conduct. I truly wish I'd read all these reviews before I accepted a property through them because how these people are even in business is beyond me. They are useless, lie on tap and speak down to you at every opportunity. The onboarding process itself was bad enough - they (Alexandra, Emily and Samantha) were rude throughout, moved my move in date multiple times causing me to lose money and ignored any of my queries when I tried to get clarity on what was going on. But the second they wanted an answer - or for me to pay something - they would harass me relentlessly (including when I was at a funeral, which they were well aware of at the time).The property, which for context was fairly new and modern, was then handed over to me uncleaned (i.e. black surfaces, gunk in the shower, tea stains all over the floor). In itself this was bad enough and a breach of contact on their side, but I then quickly learned the drains were completely blocked too. They left me for months unable to use my own shower as the tray was completely full by the time the water would even get warm, rendering it inaccessible (thankfully I had an alternative via the gym but no compensation or apology was given for months of no access). Throughout this, they would either ignore my emails or respond with stupid comments like 'oh I think we just need a new shower head' (?) every time I tried to chase.I eventually had a (dodgy) plumber sent round who clearly made the problem worse as despite fixing the initial 'block', the shower began leaking shortly after. A different (and this time decent) plumber managed to fix it but told them they would need to carry out follow on work as it was soaking underneath the floors and they would need taking up to dry out properly. Of course they ignored this and within weeks the flat was COVERED in furry black mould spanning across the kitchen, bedroom and bathroom.The smell was literally unbearable and they didn't bother actioning anything until I threatened to contact environmental health (not that they ever properly fixed it, just painted over it). I literally spent my own birthday sleeping freezing cold on the floor (so I could be next to the open window) just so that I could breathe outside air. I had to throw out so many of my clothes as they smelt so bad afterwards, and they had the audacity to send some btec handyman over after telling me they were sending specialist mould removal people. This guy literally wandered over to Tesco to buy some own brand mould removal spray and asked to use my cloths (which obviously then had to be binned) to try and clean it. Clearly that failed given the scale of the issue and after smearing it all over the place and ruining my cloths, he then helped himself to my hoover and stupidly tried to hoover up gunky chunks of mould causing more damage to my personal property.There's a thousand other stories I could tell including them refusing to tell me where the meters for the property were so that I could take readings (on move in day they told me their inventory people had taken them and they would be sent to me - this turned out to be a lie), nor would they give me a key to my own letterbox for over THREE months. Turns out the meters were inside a locked cupboard that I needed a code for but despite finally getting access thanks to a neighbour, I still couldn't even set up my own electric bill as I needed the letters inside the postbox to do so. I left as soon as the break clause kicked in because I was making myself ill with the stress of dealing with them. I also knew they were going to act up and try and scam me out of my security deposit when I left. The flat was given back to them in pristine condition, and a thousand times better than it was given to me in, so they had zero authority to try anything but I was one step ahead just in case. I also got in contact with the LL behind their back and let her know everything that was actually going on without her knowledge. Turns out she hated them too.Quite literally the worst company I've ever encountered.(Just want to add that Gina was the only person I encountered who was ever polite but sadly I didn't meet her until the point I was leaving!)

MMMM · 11 June 2024

★★★★★ 5/5

Google

Great experience as ever with the team in Chiswick who have been successfully helping us let our property for over a decade. Very professional service, excellent communication and found us really good tenants in a very quick time with an increased rent. Thank you to Laura, Oliver and Kate for all their efforts. Would highly recommend this team.

Vatche · 24 October 2023

★★★★★ 5/5

Google

We are very glad we chose JD Wood for our house sale. After 30 years in the same house we really appreciated their expertise and professional approach and support throughout the process. The sales team is small, so you get a very personal service and particular thanks to Will Rothery for bringing in the deal so successfully.

Lucy · 24 October 2023

★★★★★ 5/5

Trustpilot

Can Gelirli and his team at the…

Can Gelirli and his team at the Belgravia Office gave been outstanding in organising and selling our flat in Pimlico. Thank you Cam for all your help and effort.

Ivan · 26 January 2026

★★★★★ 5/5

Google

I worked with Will and Tom in the purchase of my first home and they were very helpful and professional through the whole process, keeping a transparent and good communication between me and the seller

Carlos · 25 November 2024

★★★★★ 5/5

Google

I had a great experience with John D Wood & Co while looking for an apartment in Chiswick thanks to Molly and Laura. …

Çığda · 16 April 2025

★★★★★ 2/5

Google

I'd like to share my experience from a tenant point of view. I was tenant in a property managed by John D Wood for 5 years. All the communication with property managers was always very smooth till a new property manager - Augustine - was appointed. Augustine was and still is unfortunately much less responsive than previous property managers. Not to mention that I finished tenancy two months ago and haven't heard from him about deposit yet (chased about 10 times). I find such behaviour highly unprofessional. Hopefully it's not new a trend in John D Wood, I'm giving extra star for all previous property managers. Big thank you to Harry W. who did an amazing job to help me progress with this matter.

Michal · 24 October 2020

★★★★★ 5/5

Google

Great experience with our purchase. Will was a great estate agent and was very accommodating, always available for us to view the house and answer questions throughout the whole process. Also, Will did a great job coordinating between us and the vendor. Would definitely recommend to anyone we know!

Brent · 26 February 2024

★★★★★ 1/5

Google

Great agency, until the day you move out. The release of our deposit took over 7 weeks. John D Wood never did the final inventory check as agreed and it took us two weeks to find this out. No proactive approach, had to chase them again and again causing a lot of frustration for both tenant as landlord. Personnel is more out of the office than in and only interested in new business instead of dealing with leaving tenants the right way. Very, very disappointing experience.

Pieter · 25 October 2019

★★★★★ 5/5

Google

We worked with Katherine (John D. Wood) in Chiswick to find a property to let with very strict and narrow criteria regarding the location, the layout, the size, the price and the style of the house. She was incredible, finding the house, assisting us with the negotiations, driving by the property on her own to clarify questions we had about the outside and inside of the home and overall going over and above her duties to ensure she is providing us with a great letting experience. Many Thanks Katherine!

Alex · 25 October 2019

★★★★★ 5/5

Trustpilot

J D Wood deliver quick tenant find …

Our flat had been on the market with another leading agency for a while but we’d not received any response. It was amazing to see Tushar work to get the property listed and the J D Wood team turn it around within a week or so to get a tenant in. Super quick and efficient. Whole process was very smooth and professional.

Vikas · 17 April 2026

★★★★★ 5/5

Trustpilot

Victoria was attentive informative and…

Victoria was attentive informative and an absolute pleasure to deal with highly recommend

Tom · 24 April 2026

★★★★★ 5/5

Trustpilot

Brilliant service

I cannot recommend Kate Martin from The Primrose Hill branch highly enough.

Toby · 27 April 2026

★★★★★ 5/5

Google

I just reached exchange on my sale via the team at JDW. I couldn't be happier with the way the whole process went from the get-go. Julian, together with Lydia and George, kept me informed all the way, managing the process with great efficiency and professionalism. A special thanks to Lydia for the handling of 20+ viewings over only a couple of days,

P · 24 October 2022

★★★★★ 5/5

Trustpilot

Kudos to Kate!

Kudos to Kate!! She's just amazing. As an overseas landlord, it's nearly impossible to know what's going on in my flat. But Kate is super communicative, and goes above and beyond the call of duty. In addition, I had my flat listed with another agency for months with no action. When I added John D Wood to help rent the flat, Kate found someone within a week. She's a real superstar and the company is lucky to have her. After all, what are estate agents but services from people? Without good people like her, they are nothing.

C · 16 November 2023