Trusted Agent profile · Hounslow
★★★★★
412 reviews across 2 platforms
45 Turnham Green Terrace, Chiswick, W4 1RG, Hounslow, W4 1RG
John D Wood & Co.'s office in Hounslow, at 45 Turnham Green Terrace, is rated 4.0 out of 5 across 412 reviews on two platforms, including 199 Google reviews rated 4.8.
Every review we hold for the Hounslow office, from every platform, shown as written. First names only.
5/5
GoogleLaura, Lucy and her colleagues were extremely helpful and efficient setting us up. By far our best experience with an estate agent. Would recommend.
Many thanks for your fantastic 5* review and recommendation. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotExtremely Unprofessional
Extremely Unprofessional and Disrespectful Experience with Munroe Graham
1/5
TrustpilotBuyer be aware! Stay away!
I lost 4 moths and 7k in fees because of misrepresentation. They fail to ask or choose to hide basic facts prior to listing a property causing a lot avoidable stress when you work with the right agent.This is fraud in the name of business Buyer be aware! Stay away.
5/5
GoogleCarolyn Hall from John D Wood in Chiswick helped our family not only in the purchase process of our new house in W4 but also with suggesting ideas for renovation and helped with coordination with different suppliers. Excellent and really efficient job, I would rate the service with 5 stars! Thanks so much!
Dear Petite, Thank you for the great 5 star review. I'm pleased to see that you benefited from the passionate and personal approach taken by the branch team. Best wishes settling into your new home. Kind Regards, Sarah
5/5
TrustpilotHave just re-let my flat through JDW…
Have just re-let my flat through JDW Chelsea. Byron has been excellent as has Ed. Professional, friendly, efficient. Thanks guys. Great work.
5/5
GoogleAbsolutely brilliant customer service specially Ms.Lucy, she his a wonderful woman who really helpful me getting everything sorted regarding the property. Great team
Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleJulian, Will and Lydia worked very hard to ensure our sale went through on time. They were friendly and supportive throughout the process.
Thank you for your brilliant 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleWe are very grateful for the wonderful work of Julian Masson at John d Wood. Professional, true to his word, proactive and made the exchange transaction smooth and easy. Highly recommended. Rima Kabbani & family
Thank you for your amazing 5* review and kind words of our dedicated team. It is great to see that you would recommend them. Kind regards, Lucy, Customer Relations.
4/5
TrustpilotJohn D Wood were very pleasant to deal…
John D Wood were very pleasant to deal with, and they were successful in letting my flat in very difficult lockdown circumstances. Nadia was thoroughly helpful and efficient throughout.
2/5
TrustpilotVery disappointing overall experience…
Very disappointing overall experience with John D. Wood. Property managers who simply don't care and go AWOL when you email or call with a query or issue you need help with. Took far too long and proably broke the law in terms of the time between us moving out and getting our deposit back. Would not recommend as a result of our experience. If you work there at a senior level then your staff need some management training and your whole organisation needs to up it's game.
1/5
TrustpilotAbsolute incompetency!
Terrible service and serious lack of professionalism. Moved in to the apartment 6 months ago and plenty of the issues are not fixed yet... and I am talking about serious issues like pests, water leakages and broken appliances. We have mice coming in and out of the apartment due to lack of pest proofing and a report made by the council. Yet they do not act. They bounce you from one person to another to wear you down and nobody in the company takes any responsibility. I have written to 5 people so far and nobody gets anything done. I think the only solution with these guys are to AVOID any property managed by them. Turns out the landlord is not aware of any of the problems. We will directly contact with the landlord even though she did nothing wrong but to trust these people.
5/5
GoogleI've recently completed on a flat and am very grateful to Bethan for being so helpful throughout the process. I was totally new to the property world so Bethan's expertise and regular updates were really reassuring. It was a great experience and I would happily work with her again.
Thank you for your glowing 5* review of your recent experience with our local team. I will of course make sure your feedback is passed onward to them. Best wishes, Scott
5/5
GoogleJulian provided us with an excellent service. His advice and support was invaluable and we are very pleased sellers as a result.
Thank you Jason for your excellent 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotTerrible on all counts!
From the moment we were given notice John D Wood failed to give anything like a decent service - emails and calls were rarely responded to. Duplicate requests for information came from a range of staff, often no response to contact - you literally have to bombard them with emails / calls to get any communication and return of deposit after months of leaving the property and a significant period (nearly a month, not the 10 days legally required I believe?) since the landlord confirmed an agreed amount.One staff member I think had good intentions and was helpful on speaking to her but the process will wear you down. I think the corporate / company ethic and values must be rotten as they simply do not provide any tiny hint of service that you might expect from a professional outfit. On checking other review sites and this one, I realise we are not alone in our experience. I'm not sure if they read these reviews, but clearly systemic change needs to happen soon or word of mouth will surely stop any further business going their way??
1/5
TrustpilotVery biased towards the landlord
Very biased towards the landlord. Tenants please avoid if you want your deposit back as they would report issues at checkout that would be there at checkin. Last week I received an end of tenancy report which state issues which were present when my tenancy started. Since I've been taken advantage of many a times by rogue estate agents and I've learned my lesson so I made detailed recordings of the property at the start & end of the tenancy where I cover each and every inch of the property. I just emailed them one of the video and took screenshots from other videos that show that the issues were there beforehand. I did email Amy earlier that these were present at checkin but instead of checking the records she is going ahead to get repair quotes & ask for deductions from my deposit. I will leave as many negative reviews as I can! even register www. avoid-johndwood. com so innocent people can avoid getting ripped off.
5/5
TrustpilotExceptional service from Rupert and Ellie
Rupert Simmonds and Ellie Bowers at John D Wood in Notting Hill Gate are both absolutely exceptional agents. My husband and I have, as landlords, had dealings with many agents in London but Rupert and Ellie are head and shoulders above all agents we have interacted with. Their attention to detail, knowledge and amazing and caring customer service is in a class of its own. They are both a massive credit to John D Woods. Malini Kamerkar
5/5
GoogleWe have received excellent service from the efficient and good humoured Lettings team at John D Wood.
Many thanks for your fantastic 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleJust bought a house through John D Wood in Chiswick and they were excellent. I would highly recommend them. They were kind enough to give us two bottles of wine and a card when we got the keys to our new house which was a lovely surprise.
Thank you Gareth for your wonderful 5* review about our local John D Wood & Co team. It is brilliant to read that you received such great service and I will make sure your kind words are forwarded to our local team. Best wishes, Scott
1/5
TrustpilotDO NOT USE
AGREE completely and would never, ever use again, I only wish I had read reviews before using. Customer Service is non existent and one star is still too many.
1/5
TrustpilotDo not use- worst experience ever
Do not use- worst experience ever. None of them know what they are doing or how to communicate with each other or me as the customer. Dreadful dreadful service , no service.
5/5
GoogleGreat to deal with John D Wood as a buyer. George and Julian ensured we got access to our new home before it officially went on the market. They were really responsive, courteous and professional throughout the process.PositiveResponsiveness, Professionalism
Thank you for your wonderful 5* review. Kind regards Lucy, Customer Relations.
5/5
GoogleExcellent service from Laura Purvor, Lettings Manager at John D wood. Friendly, intelligent and efficient - what more could you want. Thank you to the team for a job well done.
Thank you for your wonderful 5* review! Best wishes, Scott @ Customer Relations.
5/5
GoogleAlways ready to offer advice and market commentary for our clients in a fast and professional way! Thank you Rachel, Zara and all the support team. Great to work with you guys 😊 …
5/5
GoogleBethan Akers at John D Wood & Co was absolutely excellent throughout the entire purchase process. Not only is she personable, but also super efficient and supportive. Would definitely recommend John D Wood & Co and will be using them in the future when we come to sell.
Dear Ms Brown, Thank you so much for the wonderful review. As always, we are glad to hear excellent feedback about the service we provide to our customers. I will pass your comments on to Bethan. Kind Regards, Sarah
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