Trusted Agent profile · Hounslow
★★★★★
194 reviews across 1 platform
Charter Place, Management Office, 714 London Road, Hounslow, TW3 1PD
Greystar's office in Hounslow, at Charter Place, is rated 1.2 out of 5 across 194 reviews on 1 platform.
Every review we hold for the Hounslow office, from every platform, shown as written. First names only.
1/5
TrustpilotAn unauthorized withdrawal
An unauthorized withdrawal was made to my bank account during the month of September. I have already paid my September's rent earlier and the earlier payment was recorded on my payment record. The bank and the office stated nothing can be done. My bank changed their mind and honored my stop payment on the unauthorized withdrawal. Dalian Monterey Village charged me an $100 NSF FEE.
1/5
TrustpilotDo NOT move here
Do NOT move here. TERRIBLE communication, they dont answer the phone you have to go into the office for EVERYTHING The club house is All smoke and mirrors, the clubhouse music is loud you can not concentrate and they will Not turn it down, the computer room DON'T BE FOOLED is just monitors no computers attached, the stair wells smell like dog urine, the management is VERY rude Ingrid, Alexas and Tamera. the leasing agents can't even put in your rent payments, if you complain about repairs that DON'T get done they will retaliate, everything goes to management which impossible to deal with if they don't like you the will stop accepting your rent even violate housing laws and kick you out. These staff in my opinion races.if you are not Latino don't move here you will suffer and pay for it is very sad to see how they treat human beings.
1/5
TrustpilotI am sharing my experience with…
I am sharing my experience with Greystar at the corporate level regarding an issue that lasted from August 2023 through February 2025.
1/5
TrustpilotI am extremely dissatisfied with my…
I am extremely dissatisfied with my experience renting from Greystar. While their properties may look appealing on the surface, the actual resident experience has been frustrating and disappointing.
1/5
TrustpilotDO NOT DEAL ON THIS COMPANY
I rarely leave reviews, but I feel compelled to share my experience with the Adagio apartment complex and the management company, Graystar. Unfortunately, I can't even give them a one-star rating. Their services and promises are unbelievable.
1/5
TrustpilotWhere to begin?
This review is for Greystar property management, a multi-state company.I live at Deer Run Apartments in Brown Deer, WI, and I have been a resident for over 18 years. Since Greystar took over several years ago the quality of life and resident services has steadily trended downhill. Here are a few areas of concern:1.) Ensuring competence of fire alarm system installers? How about nearly having my door broken down by the Fire Dept. when the alarm origin was actually from a different unit.2.) Snow removal? Unless they want to shovel their own driveways, residents may be stranded for days after a winter storm. Previous management was much more prompt.3.) Paying a monthly fee for fitness center maintenance, yet not ensuring that broken equipment is either promptly repaired or replaced.4.) Summer of 2023 - the swimming pool was out of commission for nearly the entire summer. Another lacking amenity that's part of what I'm paying $1320/month for a single bedroom apartment for.5.) Failing to support onsite maintenance departments with adequate resources and personnel. Deer Run currently has ONE maintenance man (a very competent one) to take care of 232+ units.These are some, but definitely not all, areas of concern. Just the ones that have affected me personally.
5/5
TrustpilotOverture Buckhead, Overture Barrett and Greystar's Hidden Non-Refundable Fee at their 55+ Communities
This is an update review. In my previous review I mentioned that I was charged two "non-refundable community fees," $1k each from Overture Buckhead South and Overture Barrett, totaling $2k. I had cancelled both applications and requested a refund of both fees but was adamantly refused by all reps from both locations. After a couple emails to upper management I was finally heard, and in all fairness I'm providing this review update to 5 stars because of the professional help I received from Farrah.The $2k, was fully refunded, and I want to express my most sincere thanks and appreciation to Farrah who worked diligently to facilitate the refund. She was very pleasant, honest, truthful and professional, and followed through to keep me informed until the checks were finally processed and mailed.Thank you, Farrah!! The 5-star update is because of you!NOTE: I do hope that the application process is updated to provide more clarity to seniors who wish to live at either location.
1/5
TrustpilotGreystar wont even respond
My experience with Greystar, specifically the River North property management team, has been nothing short of deplorable, dishonest, and predatory. If I could give zero stars, I would.
1/5
TrustpilotWarning Against Greystar: Unjust Charges and Poor Customer Service
Greystar is dishonest, untrustworthy, pretentious, and disrespectful. They are corporate greed at best. I am currently unemployed and legally classified as homeless. The lack of response from Greystar is causing unnecessary stress and hindering my job search.I have been incorrectly charged for my move-out balance with Greystar. Despite being informed that I would receive a refund of $66.45, my account now incorrectly states that I owe $723.39. This discrepancy is due to an incorrect charge of $834.74 for carpet damage by a former manager, Sam Blake, without any invoice for this charge.Despite numerous attempts to contact Greystar's accounts receivable and Element Barclay Station, I have not received a single response or helpful update. The only Greystar employees who have been helpful in this matter are Courtney Westervelt and Rachael Dinka.The only damage was minor carpet damage in the guest bedroom. The master bedroom was in pristine condition. The only itemized documentation I received stated the carpet damage was $177.80. The origin of the $834.74 charge remains unclear.I want to reiterate that I am only responsible for the replacement of the guest room carpet, as specified in our lease agreement. The carpet in the master bedroom is in almost new condition, and according to our lease, I am not liable for its replacement.As per Clause 11 in our lease agreement, I am financially responsible only for existing damages. The stains in the guest room, caused by my guest, do not necessitate the replacement of undamaged matching carpet. Since the carpet in the master bedroom was not damaged, the decision and associated replacement costs should be covered by Greystar.Despite all of this, my account still reflects the incorrect balance. I expect this to be rectified immediately. I advise potential renters to be cautious when dealing with Greystar. Ensure all charges are itemized and clearly explained, and keep a record of all communications. It's unfortunate that a company of this size lacks the basic customer service to resolve such issues promptly and fairly.
1/5
TrustpilotThieves and roaches
This is absolutely the worst renting experience of my life. They charge crazy and unjustified fees on your security deposit, then completely ignore you. They do not reply to your emails, phone calls, or mail, absolute negligence.The living experience is bad as well. The management consists of individuals who sit on Facebook all day, and they even write positive reviews for themselves. There are no maintenance personnel available. For instance, a leaking A/C unit took them a whole month just to show up. They are the worst. Avoid at all costs.
1/5
TrustpilotThieves.
They will charge you crazy high deposits and will not return them in the timeframe required by state law. We are 3 months out waiting on a $2,000 deposit for the Cottages of Boone in Boone, NC. This company does not care about the "little people". AVOID THE COTTAGES OF BOONE. They know that people have no other choice than to rent these unsafe/unhealthy apartments because the housing is so sparce and hard to find in this crazy college town. They will never be forced to "be better". Their corporate numbers lead only to voicemail so they never have to admit anything to you personally. Good luck if you are forced to rent with them.
1/5
TrustpilotThis is my far the worst management…
This is by far the worst management company that has ever managed my apartment building. I couldn’t tell you where to start maybe incompetent managers? Poor Customer? Bad Bookkeeping? Or maybe housing discrimination? The reality is, this is a budget company and if your property is being managed by it, You should probably move immediately!! If you are considering any apartment building or complex, make sure it’s not Managed by them.
1/5
TrustpilotI bought their service for one month…
I bought their service for one month and they keep charging me without my agreement. This is a scammer company.
1/5
TrustpilotCEO supports Crime by his Employees
This building is Section 8 housing and is riddled with crime, elderly people beaten up in the elevators, lawsuits, crime perpetrated by the leasing office employees (and releatives that reside there- Shel’s friends) and the Concierge desk that harasses residents. Cars spray painted, residents physically attacked all the time, employees stealing from storage units (and then NDA agreements to hide it all)...the reviews are all employees. The CEO of Greystar is well aware and looks the other way…what a great guy.
1/5
TrustpilotNever Again, Greystar
I rented from a Greystar owned apartment complex, Westmount at Ashwood, in Atlanta, GA for about 6 months.
1/5
TrustpilotAbsolutely awful management and they…
Absolutely awful management and they price gouge and overcharge for everything!! Lots of hidden fees. Extremely overpriced apartments.
1/5
TrustpilotGreystar is absolutely terrible…
Greystar is absolutely terrible specifically in the Austin, Texas area. I applied for an apartment at The Bowen in Austin, paid a $300 application fee and a $100 holding fee. AFTER I applied, they changed the price quote, which I have literally never experienced at an apartment. The apartment was in bad shape when I toured the actual unit, including a huge chip in the marble countertop and it had a big blue accent wall that was not featured in the model. The leasing agent went M.I.A. The whole thing was weird and I decided not to move in and I did not sign a lease. I requested a refund and was told I would get $100 back. I asked for a full refund. Taylor Rowell, the property manager gave me a snarky reply via email and then stopped responding for weeks. I initially won a chargeback with my bank for $300, then Greystar challenged the chargeback. At the SAME TIME, Taylor suddenly emailed me and said I would get a full $400 refund. THEN, I received a $50 invoice out of the blue (not itemized). If you've ever lived an apartment, you know how crucial it is to have accurate invoices/statements to protect your credit. I emailed Tayor Rowell about it and she stopped responding. To be clear, I contacted the property manager, Taylor Rowell, Mallory Benitez, the Regional Manager, the corporate office including the CEO Bob Faith, Renee Randle in Accounts Receivable, and the property OWNERS Southlake Capital over the course of over TWO MONTHS. NONE OF THESE FOLKS RESPONDED. THEY LITERALLY IGNORE ALL COMMUNICATIONS. Mind you, I never moved into this place. I paid them $400 and they are saying I owe them $50 despite me never moving in and them promising me a refund in writing. This is a horrible complex, horrible management, and horrible complex owner. They have a legal obligation to provide accurate statements but Greystar simply ignores all legal requirements of leasing apartment units. The sad/scary part is they manage MANY complexes around the country. Please steer clear if you can, there are so many better options. If you do end up in a dispute with them, get a lawyer as fast as you can and don't trust anything they say, even if it's in writing.
1/5
TrustpilotCRIMINAL AND OUTRAGEOUS
During our stay, we ignored the lack of security (consistently broken front garage gates) and embarrassingly filthy parking garage (cobwebs, litter, and spilled food that eventually dry up). We have, however, made multiple calls in request to PLEASE FIX the garage entry gates since we cannot enter at all. Often times, I am standing outside with baby and groceries, waiting for someone to come out to let me in. Though it was quite frustrating, this wasn’t even the biggest complaint! I can go on and on about how inconvenient our last months were leading up to moving out…but who has the time?Three weeks prior to the last day of our lease (Aug 2023), we bleached the apartment and moved out. Thank goodness I took photos (to show my husband because he said I’m wasting my time since it only has to be “broom-swept”). We received a bill of $600 for cleaning costs! When they sent us the photos, there was one tissue in the back of a closet, a few sticks on the balcony, and some water stains on the shower door. This is criminal and outrageous. NEVER RENT/LEASE from Greystar!
1/5
TrustpilotStay far away!
I wish this company could improve their management. In the past, I moved into an apartment, and before my lease was up, some properties switched to Greystar. It’s been my experience that things tend to go downhill when they take over. They often bring in their own staff who, in my experience, have not been as attentive because a lease is a contract! Not much you can do to break it without penalties.I’ve learned from firsthand experience that if it’s Greystar, I avoid renting there. Regardless of how great the exterior and interior may appear, it’s not worth it to me.
1/5
TrustpilotI have written a review of Avidor…
I have written a review of Avidor Graystar in Omaha. I want to add one more comment. Avidor offers special rates and incentives to get people to rent. People need to ask..just how much will their rent go up at the end of the first year. That's when they make up those incentives.....nothing is given to you by Avidor Graystar. NOTHING
1/5
TrustpilotThe Arbolada apartments in San Antonio…
The Arbolada apartments in San Antonio Texas. RENTERS STAY AWAY!!!!! Let’s began with the property manager and staff. I was so excited about moving to this place but it turned out to be a HUGE mistake. The lies and deceptions that followed has been a nightmare. The property manager would not answer the questions I presented to the office staff. Is the Arbolada MILITARY FRIENDLY? NO IT IS NOT! MILITARY BEWARE! Does the Arbolada accommodate special needs (ADA) NO they do NOT! The security in the gym and other common areas are assessable by outsiders. Oh and let’s not forget to mention that you had better read the fine print in your contract have an attorney translate or you will be sorry. They pay $2000 plus for apartment finders (HEAD HUNTER) if they bring you to tour their properties and you decide to sign a 13 plus month lease. This is ridiculous and absurd! Why not give that discount to the pour unfortunate miss guided soul you just suckered into your crappy lease agreement? The staff are hired based on their friendship to the property manager and are untrained and unprofessional. They are not held to a professional standard, if they promise something they should be held accountable to keeping that promise. Instead, they cover up for the lies and make the renter feel as if they miss heard what was said, although they consult with the property manager, she (the property manager) refuses to hold the office staff accountable (Stephanie Saenz). So they do and say whatever they feel to get you to sign a lease that you now cannot get out of. RENTERS BEWARE!!!! GrayStar communities, and what they stand for are not true nor professional.
1/5
TrustpilotGreystar will haunt you even years later
The apartment we lived in was very comfortable with beautiful surroundings. I really did enjoy living there. However, I will never rent from a Greystar owned apartment again. Two years after moving out they sent us a bill for $85. They have not replied to any of our attempts to contact them via email or phone regarding what this statement balance is for. It is the exact amount we received back as a security deposit refund over two years ago so something seems off. Even if it is just a clerical error and we do infact owe $85 that's fine. The part that has really ruined Greystar for me is their utter lack of customer service. The least they could do is call us back and explain the charges. If someone from Greystar is reading this please sit Kyle Hale down for job counseling. He never responded to any of our attempts to contact him regarding our case.
1/5
TrustpilotRun away from the greystar communities (park at canyon ridge)
I just got done dealing with a company called park at canyon ridge their manager Leslie illegally removed my renter's insurance and then tried to charge me for it and they locked me out of my portal for the all online accesses and I cannot access my lease and she claims that she is allowed to make any changes she wants to my account without my knowledge. And she claims that they don't have to do any work orders until I move I asked them if I could speak to their higher-ups or the people that run the greystar community she said you could call whoever you want they'll just rerout you back to me so I said okay I will see you in court and she said good luck I'll see you there so now I'm going to have to go to court with park at canyon ridge because they like to do illegal things anyone that is looking for an apartment please stay clear at Park at canyon ridge in Aurora. I also took a video of the whole altercation
1/5
TrustpilotRENTERS BEWARE!!!!!
RENTERS BEWARE!!!!!RUN AWAY AS FAST AS YOU CAN! The Arbolada apartments a Greystar community~The management and staff are liars! Take a realtor with you who knows the business. They have NO customer service skills at all and they are very disrespectful.If the hairs on the back of your neck stand up and you get a creepy feeling something is not right 10 out of 10 time you are right TRUST YOUR GUT FEELING and RUN AS FAST AS YOU CAN AWAY FROM THE Arbolada apartments and DO NOT LOOK BACK! If the lie about their leasing contract what else are the lying about? DO NOT take the chance to find out after you have signed a lease and are stuck in a shady contract. Take your money elsewhere San Antonio has other great communities that are truthful and hold true to their customer service commitments. RENTERS BEWARE!!!! DO NOT RENT FROM THE Arbolado apartments a Greystar community!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Greystar's Hounslow office has 194 reviews across 1 platform: 194 on Trustpilot (across the whole business).
Greystar Hounslow is rated 1.2 out of 5 across all 194 reviews.
Greystar Hounslow, Charter Place, Management Office, 714 London Road, Hounslow, TW3 1PD.
