Every review we hold for the Hounslow office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotYou are not guiding me properly as I…
You are not guiding me properly as I need DSS housing for rent please help me
Hina · 22 March 2021
Agent replied · 26 October 2024
Hi Hina, Thank you so much for taking the time to leave us your feedback and we're sorry to hear about your negative experience.We prohibit listings on our website that include the term 'No DSS' and all of the properties on our website are now in line with our new regulations. We believe that all tenants looking to rent a property deserve the chance to be fully assessed for their suitability and matched to a home that suits both their and the landlord's circumstances. As such, we do not have a functionality on our website which would allow you to search for properties whose owners/landlords allow DSS. In order to find out if DSS/housing benefits are accepted at a particular property that you are interested in, you will need to contact its marketing agent directly for more information. If you need to tailor your rental searches by any other criteria, here is a help centre article that will guide you through that process in just a few clicks: https://help.zoopla.co.uk/hc/en-gb/articles/360006053137If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotLove it!
Amazing, always giving me a good review on houses for sale in different locations!
Noor · 16 August 2021
Agent replied · 26 October 2024
Hi Noor,Thanks for leaving us a 5 star review. We're really glad to hear how happy you are with our website. We hope Zoopla continues to be useful for you in all things property related. Be sure to visit our 'News and guides' section for more information and additional guidance:https://www.zoopla.co.uk/discover/If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotSuperb service from Maddie in customer…
Superb service from Maddie in customer services today. Incredibly helpful, knowledgeable and personable. Would definitely recommend.
Jack · 17 March 2021
Agent replied · 26 October 2024
Hi Jack, Many thanks for your 5 star review. It's great to hear that you like our website this much, and you've received such great service! We hope we continue to help and support you in all things property related. Make sure you visit our Discover section for more information, articles and additional guidance:https://www.zoopla.co.uk/discover/If you ever need any assistance or wish to contact us directly with your feedback, you may do so via our designated Help Centre:https://help.zoopla.co.uk/Wishing you all the best!Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotValuations are way out and well out of…
Valuations are way out and well out of date, along with the date of last sales!
Colin · 16 March 2021
Agent replied · 26 October 2024
Hi Colin, Thank you for taking the time to leave us a review. We're sorry you feel this way about automated valuation model.The accuracy of Zoopla estimates is influenced by a number of factors such as the current market values of homes, the quality of the information available on the given property and the availability of comparable properties in the area. This means that unique properties or those where the housing market is slower, may experience less accurate estimates.Our aim is to ensure that all information on our site is as comprehensive and accurate so we will now DM you for more information about your property.Many thanks,Zoopla Support
★★★★★ 5/5
Trustpilotvery nice property good price to rent…
very nice property good price to rent and nice location s
June · 6 February 2022
Agent replied · 26 October 2024
Hi June,Thanks so much for leaving us a 5 star review. We're very happy to hear you have had a great experience using our website and we hope Zoopla continues to be useful for you in all things property related. Be sure to visit our 'News and guides' section for more information and additional guidance:https://www.zoopla.co.uk/discover/Should you require any further help from us, be sure you visit our Help Centre too where you may find numerous articles designed for home owners and property seekers:https://help.zoopla.co.uk/Wishing you all the best!Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotFound our property with zoopla
Found our property with zoopla. All done within 10 days. Good website,
Rosie · 12 December 2021
Agent replied · 26 October 2024
Hi Rosie,Many thanks for your 5 star review. Congratulations on finding your dream home! It is great to read your feedback here and that you found our site so helpful. We hope we'll continue to help you with all things property related. Be sure to visit our 'News and guides' section for more information and additional guidance:https://www.zoopla.co.uk/discover/Should you require any support from us, be sure you visit our Help Centre too where you may find numerous articles designed for property seekers & home owners:https://help.zoopla.co.uk/All the best!Many thanks,Zoopla Support
★★★★★ 2/5
TrustpilotHas not helped with renting or buying…
Has not helped with renting or buying half the time there sold or let
MRS · 6 August 2021
Agent replied · 26 October 2024
Hi Kim,Thanks for taking the time to leave us a review. We're really sorry to hear about your negative experience with some of the estate agents who advertise on our portal.All the for sale/to rent information on Zoopla is provided to us by the estate agents advertising the properties who are subject to our terms and conditions and code of conduct. When the status of their properties changes to either 'let' or ‘sold’, we request they mark the property as 'Let agreed' or ‘Sold STC’ on Zoopla if this is the case, but unfortunately, it seems sometimes this is not always done immediately resulting in our users finding listings in search results they did not expect.Listings generally take no longer than 24 hours to disappear from the website after the agent has requested its removal unless there was a technical error which we would be able to confirm.Our aim is to ensure that all information on our site is as comprehensive and accurate as possible so next time you see this, it would be very helpful if you could click ‘Report this listing’ on the listing’s page (on the desktop site). Here is a Help Centre article discussing how to report a listing, in greater detail:https://help.zoopla.co.uk/hc/en-gb/articles/360006033017We will then investigate the issue further by speaking to the agent advertising the property.If there's anything else we can do to help you with or if you wish to contact us directly with your feedback, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 3/5
TrustpilotStill waiting for agents to respond
Still waiting for agents to respond, been over a week now
Jason · 2 February 2022
Agent replied · 26 October 2024
Hi Jason,Thanks for taking the time to leave us a review. We're really sorry to hear about your negative experience with some of the estate agents who advertise on our portal.We can confirm that all enquiries are being submitted to agents via our website and if the agents you tried to contact via our site have not yet responded within 3 business days, we recommend that you call them on the number displayed next to their branch in the ‘Find agents’ section of our site.This Help Centre article discusses in greater detail what to do if you’ve contacted an agent and haven’t received a reply:https://help.zoopla.co.uk/hc/en-gb/articles/360011458557-I-have-contacted-an-agent-and-they-haven-t-repliedIf there's anything else we can do to help you with or if you wish to contact us directly with your feedback, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotIts been 3 weeks I have not found any…
Its been 3 weeks I have not found any thing for rent
Debashish · 8 December 2021
Agent replied · 26 October 2024
Hi Debashish,Thank you so much for taking the time to leave us your feedback and we're sorry to hear about your negative experience.If you need to tailor your rental searches by any other criteria, here is a help centre article that will guide you through that process in just a few clicks:https://help.zoopla.co.uk/hc/en-gb/articles/360006053137We have a large database of qualified agents who can help you, their details can be found in the ‘Find agents’ section of our website:http://www.zoopla.co.uk/find-agents/If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Happy home hunting!Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotAll the properties I have enquired…
All the properties I have enquired about have already been let
Kate · 1 February 2022
Agent replied · 26 October 2024
Hi Kate,Thank you so much for taking the time to leave us your feedback.All the for sale/to rent information on Zoopla is provided to us by the estate agents advertising the properties who are subject to our terms and conditions and code of conduct. When the status of their properties changes to either 'let' or ‘sold’, we request they mark the property as 'Let agreed' or ‘Sold STC’ on Zoopla if this is the case, but unfortunately, it seems sometimes this is not always done immediately resulting in our users finding listings in search results they did not expect. Listings generally take no longer than 24 hours to disappear from the website after the agent has requested its removal unless there was a technical error which we would be able to confirm.Our aim is to ensure that all information on our site is as comprehensive and accurate as possible so next time you see this it would be very helpful if you could select the ‘report listing’ option on the listing’s page (via desktop only). We will then investigate the issue further by speaking to the agent advertising the property. You can report them to us easily by following the steps outlined in this article:https://help.zoopla.co.uk/hc/en-gb/articles/360006033017If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 2/5
TrustpilotProperties still on the site that have…
Properties still on the site that have been sold,didn't help at all!!!
Sue · 4 December 2021
Agent replied · 26 October 2024
Hi Sue,Thank you so much for taking the time to leave us your feedback.All the for sale/to rent information on Zoopla is provided to us by the estate agents advertising the properties who are subject to our terms and conditions and code of conduct. When the status of their properties changes to either 'let' or ‘sold’, we request they mark the property as 'Let agreed' or ‘Sold STC’ on Zoopla if this is the case, but unfortunately, it seems sometimes this is not always done immediately resulting in our users finding listings in search results they did not expect. Listings generally take no longer than 24 hours to disappear from the website after the agent has requested its removal unless there was a technical error which we would be able to confirm.Our aim is to ensure that all information on our site is as comprehensive and accurate as possible so next time you see this it would be very helpful if you could select the ‘report listing’ option on the listing’s page (via desktop only). We will then investigate the issue further by speaking to the agent advertising the property. You can report them to us easily by following the steps outlined in this article:https://help.zoopla.co.uk/hc/en-gb/articles/360006033017If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 5/5
Trustpilotgreat place to view everything you need…
great place to view everything you need when you buy, sell or rent properties
Chan · 26 July 2021
Agent replied · 26 October 2024
Hi Chan,Thanks so much for leaving us a 5 star review. We're very happy to hear you have had a great experience using our site and you like our features.We hope Zoopla continues to be useful for you in all things property related. Be sure to visit our 'News and guides' section for more information and additional guidance:https://www.zoopla.co.uk/discover/Should you require any further help from us, be sure you visit our Help Centre too where you may find numerous articles designed for home owners and property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 2/5
TrustpilotI WAS PROMISED A LINK
I WAS PROMISED A LINK, TO VIEW A FLAT, ON SATURDAY NOW TUESDAY NOTHING ARRIVED YET
JOAN · 23 February 2021
Agent replied · 26 October 2024
Hi Joan, Thanks for taking the time to leave us this review and we're sorry to hear about your negative experience with some of the estate agents who advertise on our portal.We’re really sorry to hear the agents you tried to contact via our site have not yet responded. If they haven’t replied within 3 business days, we recommend that you call them on the number displayed next to their branch in the ‘Find agents’ section of our site.If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 1/5
Trustpiloteverytime i see a property nobody gets…
everytime i see a property nobody gets back to you didnt really want to give 1 star
Keith · 27 November 2020
Agent replied · 26 October 2024
Hi Keith, Thank you for your review and for sharing your concerns with us. We’re really sorry to hear the agents you tried to contact via our portal have not yet responded. If they haven’t replied within 3 business days, we recommend that you call them on the number displayed next to their branch in the ‘Find agents’ section of our site.Do not hesitate to visit our Help Centre if there is anything else we could help you with or to contact us directly regarding this matter:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotI have made several inquiries via email…
I have made several inquiries via email and no one has got back to me at all
Sean · 23 November 2020
Agent replied · 26 October 2024
Hi Sean,Many thanks for leaving us a review. We’re really sorry to hear the marketing agents you tried to contact via our portal have not yet responded. If they haven’t replied within 3 business days, we recommend that you call them again on the number displayed next to their branch in the ‘Find agents’ section of our site. or email them via the 'Email agent' link on the property listing.If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 4/5
TrustpilotGood choice
Yes sending good houses just not what we require at the moment but so good ideas
Keith · 13 February 2021
Agent replied · 26 October 2024
Hi Keith,Thank you for your valuable comments and for leaving us a 4 star review. We appreciate the feedback you have provided as it helps us to develop and make Zoopla a more useful resource.Here is a help centre article showing you step by step how to manage your email alerts and/or push notifications:https://help.zoopla.co.uk/hc/en-gb/articles/360005979578 We also have a large database of qualified agents who can help you with your property search, their details can be found in the ‘Find agents’ section of our website:http://www.zoopla.co.uk/find-agents/If there's anything we can do to help you, be sure to visit our Help Centre where you may find many useful articles for property seekers:https://help.zoopla.co.uk/Happy home hunting!Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotVery easy site to use and to filter…
Very easy site to use and to filter down to what you are looking for. Very good.
Tim · 16 November 2020
Agent replied · 26 October 2024
Hi Tim, Thanks so much for leaving us a 5 star review. We're really glad to hear you have had a great experience with our site so far, and we hope Zoopla continues to be useful for you in all things property related. Be sure to visit our Discover section for more information and additional guidance:https://www.zoopla.co.uk/discover/Should you require any further help from us, be sure you visit our Help Centre too where you may find numerous articles designed for property seekers:https://help.zoopla.co.uk/Happy home hunting!Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotThey don’t get back to you
They never get back to you after you request a viewing
Jk · 17 January 2022
Agent replied · 26 October 2024
Hi Jk,Thank you for leaving us your feedback and we're sorry to hear about your negative experience with our agents.We'd like to assist you with this and we'll DM you shortly with more information.Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotYou are a ………
You are a ………Yes it’s fine but I’m gonna try to get some sleep
Mr · 13 July 2021
Agent replied · 26 October 2024
Hi Mr Goga, Thank you so much for taking the time to leave us your feedback.We'd like to discuss this further with you and we'll DM you shortly for more information.Many thanks,Zoopla Support
★★★★★ 1/5
Trustpiloti have not successfully found a house…
i have not successfully found a house to rent until now. i am annoyed.
Wei · 12 July 2021
Agent replied · 26 October 2024
Hi Wei. Thank you so much for taking the time to leave us a review and we're sorry to hear you've not found a property yet, You can search through thousands of UK home for sale and rent easily on our desktop website, or within our app.Here is a help centre article showing you step by step how to complete a residential property search in just a few taps on your preferred device:https://help.zoopla.co.uk/hc/en-gb/articles/360006034517We also have a large database of qualified agents who can help you find a suitable property, their details can be found in the ‘Find agents’ section of our website:http://www.zoopla.co.uk/find-agents/Should you require any further help from us, be sure you visit our Help Centre too where you will find numerous articles for property seekers:https://help.zoopla.co.uk/Happy home hunting!Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotGood
Good side Help me too much and support owner and me to found house
Osama · 12 July 2021
Agent replied · 26 October 2024
Hi Osama, Thanks so much for leaving us a 5 star review. We're very happy to hear you have had a good experience with our site so far. We hope Zoopla continues to be useful for you in all things property related. Be sure to visit our New and guides section for more information and additional guidance:https://www.zoopla.co.uk/discover/Should you require any further help from us, be sure you visit our Help Centre too where you may find numerous articles designed for home owners:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotUtterly useless
Utterly useless , constant emails begging for feedback, so here it flipping is, you disingenuous, pointy-shoed cretins.
Jacob · 9 November 2020
Agent replied · 26 October 2024
Hi Jacob,Thank you for sharing your feedback with us. We're sorry to hear you feel this way about our site and our email communications. If you wish to unsubscribe, you can do this at any point from your MyZoopla account. Here is a help centre article that will guide you through this process, step by step, in just a few clicks: https://help.zoopla.co.uk/hc/en-gb/articles/360006009197Should you require any further help from us, be sure you visit our Help Centre too:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 4/5
TrustpilotReally friendly to use and convenient…
Really friendly to use and convenient to find the choices I want.
Candy · 17 November 2021
Agent replied · 26 October 2024
Hi Candy,Thanks so much for leaving us a 4 star review. We're very happy to hear you have had a great experience using our website and we hope Zoopla continues to be useful for you in all things property related. Be sure to visit our 'News and guides' section for more information and additional guidance:https://www.zoopla.co.uk/discover/Should you require any further help from us, be sure you visit our Help Centre too where you may find numerous articles designed for home owners and property seekers:https://help.zoopla.co.uk/Happy home hunting!Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotI’ve put preferences down as bury one…
I’ve put preferences down as bury one area and I’m getting ones back in Manchester oldham etc
Darren · 7 November 2020
Agent replied · 26 October 2024
Hi Darren,Thank you for your review. We're really sorry to hear about your experience and we'd like to discuss this further with you.We will DM you shortly for more information.Many thanks,Zoopla Support
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.