Every review we hold for the Hounslow office, from every platform, shown as written. First names only.
★★★★★ 3/5
TrustpilotI've not heard propertie on York rd…
I've not heard propertie on York rd erdington keeping sending me form which I did twice know .
Stephanie · 9 December 2020
Agent replied · 26 October 2024
Hi Stephanie, Many thanks for taking the time to leave us a review. We’re really sorry to hear the agents you tried to contact via our portal have not yet responded. If they haven’t replied within 3 business days, we recommend that you call them on the number displayed next to their branch in the ‘Find agents’ section of our site.Do not hesitate to visit our Help Centre if there is anything else we could help you with or to contact us directly regarding this matter:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotGreat tool for searching the property…
Great tool for searching the property market and identifying your specific requirements.
Customer · 1 February 2022
Agent replied · 26 October 2024
Hi Paul,Thanks so much for leaving us a 5 star review. We're very happy to hear you have had a great experience using our website and we hope Zoopla continues to be useful for you in all things property related. Be sure to visit our 'News and guides' section for more information and additional guidance:https://www.zoopla.co.uk/discover/Should you require any further help from us, be sure you visit our Help Centre too where you may find numerous articles designed for home owners and property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 3/5
TrustpilotBecause,I request 3bedroom house or…
Because,I request 3bedroom house or flat at Stanmore area but you are send me always 2bedroom falt only
Ahmad · 1 December 2020
Agent replied · 26 October 2024
Hi Ahmad, Thank you for your review. We're really sorry to hear about your bad experience and we'd like to discuss this further with you.We will DM you shortly for more information.Many thanks,Zoopla Support
★★★★★ 2/5
Trustpilotif you pass on users details- you…
if you pass on users details- you should warn the recipient not to use those details for spammin...
Nigel · 1 December 2020
Agent replied · 26 October 2024
Hi Nigel, Thank you for taking the time to leave us your valuable feedback. We're really sorry to hear about your bad experience.We will now DM you to discuss this further.Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotNothink needs to be done but let me…
Nothink needs to be done but let me know when their is mor flats in Runcorn too let
Robert · 26 November 2020
Agent replied · 26 October 2024
Hi Robert,Thank you for sharing your feedback with us and for leaving us a 5 star review. It's great to hear that you like our website, and we hope we continue to help and support you in all things property related.You can receive alerts for properties as they become available via either email or push notification from our app.The following help centre article helps you understand how to set these alerts up, depending on which platform you use most frequently: https://help.zoopla.co.uk/hc/en-gb/articles/360005969458Please note you can create as many alerts as you wish, each for a different area.We also have a large database of qualified agents who can help you, their details can be found in the ‘Find agents’ section of our website: http://www.zoopla.co.uk/find-agents/Should you require any further help from us, be sure you visit our Help Centre too:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotIs it possible for Zoopla to add…
Is it possible for Zoopla to add whether a property is pet friendly, just in the search bars?
Christine · 23 November 2020
Agent replied · 26 October 2024
Hi Christine, Thank you for sharing your feedback with us and for leaving us a 5 star review. We here at Zoopla are pet lovers too!To help you find a home which is pet friendly, you can tailor your search results easily when searching for rental properties. Here is a help centre article that will guide you through this step by step in just a few clicks depending on if you are using our website or apps:https://help.zoopla.co.uk/hc/en-gb/articles/360006063738You can further refine your property search in the ‘To rent’ listings by using the keywords filter to search for properties that include specific words, such as pets. You can search for exact phrases using quotation marks such as "pets allowed"; to exclude a term you can prefix it with ‘-’ for example -student.Please note, the keyword searches check the description of every advertised property as it is provided to us from the advertising estate agent and displaying all matching results. Thus, if the word ‘pets’ is included somewhere in the description of a property containing the ‘no pets allowed’ phrase, then that property will also be included in your search results and property alerts.All the best on finding a new home for you and your loved ones!Many thanks, Zoopla Support
★★★★★ 5/5
TrustpilotThis site is most helpful and we will…
This site is most helpful and we will hopefully find our new family home very soon.
Daz · 9 May 2021
Agent replied · 26 October 2024
Hi Daz,Thank you very much for leaving us a 5 star review. It is great to hear how pleased you are with our website and we hope we'll continue to help you with all things property related.If you ever need any assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre where you may find many useful articles for property seekers:https://help.zoopla.co.uk/Happy home hunting! Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotI haven't got anything but l am looking…
I haven't got anything but l am looking forward to hear from the agency.... Thanks for your help.
Philippa · 21 November 2020
Agent replied · 26 October 2024
Hi Philippa, Thank you so much for your comments and for leaving us a five star review. It is great to hear you like our site and we hope we'll continue to assist you with all things property related. Make sure you visit our Discover section for more information, articles and additional guidance:https://www.zoopla.co.uk/discover/Should you require any further help from us, be sure you visit our Help Centre too:https://help.zoopla.co.uk/Best luck finding your dream home!Many thanks,Zoopla Support
★★★★★ 4/5
TrustpilotWhen you try and add filters the app…
When you try and add filters the app dosent always have the ones that you want
Cbee · 7 May 2021
Agent replied · 26 October 2024
Hi Cbee,Thank you so much for taking the time to leave us your 4 star review and we're sorry to hear about your negative experience.We'd like to assist you with your property search you and we'll DM you shortly for more information.Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotWe are happy with all offers sent by…
We are happy with all offers sent by Zoopla, they meet our requirements and are updated regularly.
Iwona · 16 February 2021
Agent replied · 26 October 2024
Hi Iwona,Thank you so much for your feedback and for leaving us a five star review. It is great to hear you like our site and we hope we'll continue to assist you with all things property related. Make sure you visit our Discover section for more information, articles and additional guidance:https://www.zoopla.co.uk/discover/Should you require any further help from us, be sure you visit our Help Centre too:https://help.zoopla.co.uk/Best of luck finding your dream home!Many thanks,Zoopla Support
★★★★★ 4/5
TrustpilotVery helpful
Very helpful, I like the map, floor plan, some of the property need to add more pictures.
Syeda · 14 February 2021
Agent replied · 26 October 2024
Hi Syeda,Thanks for leaving us a 4 star review and for your valuable feedback. We really appreciate the time you have taken to provide this to us.We're always working on new features and improvements for our site. It's valuable feedback and ideas from users like you helps us to develop and make Zoopla a more useful resource, so thank you for your suggestion. Your comments have been passed onto the team who are responsible for our property experiences.Should you require any further help from us, be sure you visit our Help Centre too:https://help.zoopla.co.uk/Best of luck finding a property!Many thanks,Zoopla Support
★★★★★ 2/5
TrustpilotThe majority of the properties are…
The majority of the properties are unavailable. They are there just to get your details and etc.
Raffael · 14 February 2021
Agent replied · 26 October 2024
Hi Raffael,Thank you so much for taking the time to leave us your feedback and we're sorry to hear about your negative experience.All the for sale/to rent information on Zoopla is provided to us by the estate agents advertising the properties who are subject to our terms and conditions and code of conduct. When the status of their properties changes to either 'let' or ‘sold’, we request they mark the property as 'Let agreed' or ‘Sold STC’ on Zoopla if this is the case, but unfortunately, it seems sometimes this is not always done immediately resulting in our users finding listings in search results they did not expect. Listings generally take no longer than 24 hours to disappear from the website after the agent has requested its removal unless there was a technical error which we would be able to confirm.Our aim is to ensure that all information on our site is as comprehensive and accurate as possible so next time you see this it would be very helpful if you could select the ‘report listing’ option on the listing’s page. We will then investigate the issue further by speaking to the agent advertising the property. You can report them to us easily by following the steps outlined in this article: https://help.zoopla.co.uk/hc/en-gb/articles/360006033017If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotThe app is wholly great
The app is wholly great. I would like to see a slight modification with a two bathroom option.
Colin · 16 November 2020
Agent replied · 26 October 2024
Hi Colin, Thank you for sharing your lovely feedback with us and for leaving us a 5 star review. It's great to hear that you find our app great and we're always working on new features and improvements for our site and app so thank you for your suggestion. If there's anything we can do to help you, be sure to visit our Help Centre where you may find many useful articles:https://support.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotI wake up with 7 emails from them…
I wake up with 7 emails from them because their awful IT can’t do email verification
Michelle · 5 May 2021
Agent replied · 26 October 2024
Hi Michelle, Thank you so much for taking the time to leave us your feedback and we're sorry to hear about your negative experience.We'd like to discuss this further with you and we'll DM you shortly for more information.Many thanks,Zoopla Support
★★★★★ 4/5
TrustpilotIt's better than rightmove
It's better than rightmove, that doesn't have enough filters, but neither does zoopla,
Mr · 18 November 2021
Agent replied · 26 October 2024
Hi Mr Standfield,Thanks for leaving us a 4 star review. We're really glad to hear you are enjoying our website. We hope Zoopla continues to be useful for you in all things property related.We're always working on new features and improvements for our site. It's valuable feedback and ideas from users like you helps us to develop and make Zoopla a more useful resource, so thank you for your suggestion, which we have passed onto the team who are responsible for our property experiences.If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotI haven't had any response for any of…
I haven't had any response for any of the properties we would like to review.
Karen · 12 July 2021
Agent replied · 26 October 2024
Hi Karen, Thanks for taking the time to leave us a review. We're really sorry to hear about your negative experience with some of the estate agents who advertise on our portal.We can confirm that all enquiries are being submitted to agents via our website and if the agents you tried to contact via our site have not yet responded within 3 business days, we recommend that you call them on the number displayed next to their branch in the ‘Find agents’ section of our site.This Help Centre article discusses in greater detail what to do if you’ve contacted an agent and haven’t received a reply:https://help.zoopla.co.uk/hc/en-gb/articles/360011458557-I-have-contacted-an-agent-and-they-haven-t-repliedIf there's anything else we can do to help you with or if you wish to contact us directly with your feedback, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotThank you so much for help me in find…
Thank you so much for help me in find the proper place. Kind Regards Antonio
Antonio · 12 July 2021
Agent replied · 26 October 2024
Hi Antonio, Thank you very much for leaving us a 5 star review. We hope we'll continue to help you with all things property related. Make sure you visit our 'News and guides' section for more information, articles and additional guidance:https://www.zoopla.co.uk/discover/If you ever need any assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre where you may find many useful articles for property seekers and home owners:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 3/5
TrustpilotI’m finding it impossible to find a…
I’m finding it impossible to find a house to rent I have fantastic reference but no guarantee
June · 7 February 2021
Agent replied · 26 October 2024
Hi June, Thanks so much for leaving us a 3 star review. We are sorry to hear that you haven't found a new home yet. You can search through thousands of UK home for sale and rent easily on our desktop website, or within our app.Here is a help centre article showing you step by step how to complete a residential property search in just a few taps on your preferred device:https://help.zoopla.co.uk/hc/en-gb/articles/360006034517We also have a large database of qualified agents who can help you, their details can be found in the ‘Find agents’ section of our website:http://www.zoopla.co.uk/find-agents/If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 4/5
TrustpilotNice platform
Nice platform, easy to arrange viewing. Even idea in mortgage calculation. Nothing negative about this site. Love it
Christian · 9 November 2020
Agent replied · 26 October 2024
Hi Christian,Thank you so much for leaving us a four star review. It is great to hear that you are happy with the features offered on our site. We hope we'll continue to help you with all things property related. Make sure you visit our Discover section for more information, articles and additional guidance:https://www.zoopla.co.uk/discover/Should you require any further help from us, be sure you visit our Help Centre too:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 3/5
TrustpilotNot very helpful as soon as you tell…
Not very helpful as soon as you tell them your on universal credit
Joanne · 16 November 2021
Agent replied · 26 October 2024
Hi Joanne,Thank you so much for taking the time to leave us your feedback and we're sorry to hear about your bad experience.We prohibit listings on our website that include the term 'No DSS' and all of the properties on our website are now in line with our new regulations. We believe that all tenants looking to rent a property deserve the chance to be fully assessed for their suitability and matched to a home that suits both their and the landlord's circumstances.As such, we do not have a functionality on our website which would allow you to search for properties whose owners/landlords allow DSS. In order to find out if DSS/housing benefits are accepted at a particular property that you are interested in, you will need to contact its marketing agent directly for more information.Our aim is to ensure that all information on our site is as comprehensive and accurate as possible so next time you come across such a listing, it would be very helpful if you could select the ‘report listing’ option on the listing’s page (via desktop only). We will then investigate the issue further by speaking to the agent advertising the property. You can report them to us easily by following the steps outlined in this article:https://help.zoopla.co.uk/hc/en-gb/articles/360006033017Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotGood site for property
Good site for property. Easy to understand financial situations of seller and buyer. Good work.
Abimbola.Wale · 9 July 2021
Agent replied · 26 October 2024
Hi Abimbola. Many thanks for your 5 star review. It is great to hear you've had such a great experience using our site, and we hope we'll continue to help you with all things property related.Should you require any support from us, be sure you visit our Help Centre too where you may find numerous articles designed for property seekers & home owners:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 2/5
TrustpilotI’ve tried to get viewings at several…
I’ve tried to get viewings at several houses, no reply at all?? On any of them??
Susi · 25 April 2021
Agent replied · 26 October 2024
Hi Susi. Thanks for taking the time to leave us a review. We're glad to hear you like our site but we're really sorry to hear about your negative experience with some of the estate agents who advertise on our portal.We can confirm that all enquiries are being submitted to agents via our website and if the agents you tried to contact via our site have not yet responded within 3 business days, we recommend that you call them on the number displayed next to their branch in the ‘Find agents’ section of our site.If there's anything else we can do to help you with or if you wish to contact us directly with your feedback, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotYou have sent one property of a flat…
You have sent one property of a flat when I'm needing a house with a garage
Mark · 23 April 2021
Agent replied · 26 October 2024
Hi Mark, Thank you so much for taking the time to leave us your feedback and we're sorry to hear about your negative experience.We'd like to discuss this further with you and we'll DM you shortly for more information.Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotI set up an alert but don't get any…
I set up an alert but don't get any alerts for houses I would be interested in.
LuLu · 31 January 2021
Agent replied · 26 October 2024
Hi LuLu,Thank you so much for taking the time to leave us your feedback and we're sorry to hear about your negative experience with our property alerts.We'd like to discuss this further with you and we'll DM you shortly for more information.Many thanks,Zoopla Support
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.