Every review we hold for the Hounslow office, from every platform, shown as written. First names only.
★★★★★ 2/5
TrustpilotI've been trying to update the details…
I've been trying to update the details on my property BUT your system won't allow me to do this??
Mr · 19 October 2020
Agent replied · 26 October 2024
Hi James, Thank you for your valuable comments. We're very sorry to hear that you haven't had a good experience using our website.We would love to help you and we will now DM you for more information.Many thanks,Zoopla Support
★★★★★ 4/5
TrustpilotVery good website
Very good website. As well as properties for sale there is lots more useful information you can look at.
Mr · 18 October 2020
Agent replied · 26 October 2024
Hi Philip,Thank you for sharing your feedback with us and for leaving a 4 star review! We're very happy to hear that you find our site useful and informative. We hope we continue to support you in all things property related.If you ever need any assistance, please visit our designated Help Centre:https://help.zoopla.co.uk/All the best! Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotEasy to use
Easy to use, clear information, good photos, plus interesting articles related to the process of selling and buying property.
Louise · 16 October 2020
Agent replied · 26 October 2024
Hi Louise, Many thanks for your 5 star review. It is great to hear you've had a good experience using our site and find it easy to use and informative. We hope we'll continue to help you with all things property related. Make sure you visit our Discover section for more information, articles and additional guidance:https://www.zoopla.co.uk/discover/Should you require any further help from us, be sure you visit our Help Centre where you may find many useful articles too:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotThey don’t answer the phone
They don’t answer the phone, or respond to emails.
David · 19 July 2022
Agent replied · 26 October 2024
Hi David,Thanks for taking the time to leave us a review. We're really sorry to hear about your negative experience with some of the estate agents who advertise on our portal.We can confirm that all enquiries are being submitted to agents via our website and if the agents you tried to contact via our site have not yet responded within 3 business days, we recommend that you call them on the number displayed next to their branch in the ‘Find agents’ section of our site.This Help Centre article discusses in greater detail what to do if you’ve contacted an agent and haven’t received a reply:https://help.zoopla.co.uk/hc/en-gb/articles/360011458557-I-have-contacted-an-agent-and-they-haven-t-repliedIf there's anything else we can do to help you with or if you wish to contact us directly with your feedback, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotI message 2 agents via zoopla no body…
I message 2 agents via zoopla no body is calling me back better to used right move
Asif · 9 April 2021
Agent replied · 26 October 2024
Hi Asif, Thanks for taking the time to leave us this review and we're sorry to hear about your negative experience with some of the estate agents who advertise on our portal.We’re really sorry to hear the agents you tried to contact via our site did not respond in a prompt manner. If they don't reply within 3 business days, we recommend that you call them on the number displayed next to their branch in the ‘Find agents’ section of our site.If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotExcellent feedback been inundated with…
Excellent feedback been inundated with what I’m looking for choices galore friendly helpful staff well done zoopla
Tracey · 6 April 2021
Agent replied · 26 October 2024
Hi Tracey,Thanks so much for leaving us a 5 star review. We're really glad to hear you have had a good experience with our site and our service. We hope Zoopla continues to be useful for you in all things property related. Be sure to visit our 'News and guides' section for more information and additional guidance:https://www.zoopla.co.uk/discover/Should you require any further help from us, be sure you visit our Help Centre too where you may find numerous articles designed for home owners:https://help.zoopla.co.uk/Happy home hunting!Many thanks,Zoopla Support
★★★★★ 4/5
TrustpilotI used the search filters and found…
I used the search filters and found exactly what I was looking for, great website, everything in one place
Mhari · 10 October 2020
Agent replied · 26 October 2024
Hi Mhari, Thank you very much for leaving us a 4 star review. We're really glad to hear you like our site and filters this much, and hope it proves useful for you in all things property related. Be sure to visit our Discover section for more information and additional guidance.If there's anything we can do to help you with in the future, be sure to visit our Help Centre where you may find a designated section for property seekers:https://support.zoopla.co.uk/Best of luck in your new home!Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotA great selection of quality properties…
A great selection of quality properties and does well to not expose home seekers to dishonest listing.
Hope · 2 April 2021
Agent replied · 26 October 2024
Hi Hope, Thanks so much for leaving us a 5 star review. We're really glad to hear you have had a great experience with our site so far, and we hope Zoopla continues to be useful for you in all things property related. Be sure to visit our Discover section for more information and additional guidance:https://www.zoopla.co.uk/discover/Should you require any further help from us, be sure you visit our Help Centre too where you may find numerous articles designed for property seekers:https://help.zoopla.co.uk/All the best!Many thanks,Zoopla Support
★★★★★ 5/5
Trustpilotall fine still looking for 3bed…
all fine still looking for 3bed bungalow or house with down stairs bedroom + bathroom reguards mark +jean
Mr · 10 January 2021
Agent replied · 26 October 2024
Hi Mark & Jean,Thanks so much for leaving us a 5 star review. We are happy to hear that you have had a great experience with our site, and we hope Zoopla continues to be useful for you in all things property related.You can search through thousands of UK home for sale and rent easily on our desktop website, or within our app.Here is a help centre article showing you step by step how to complete a residential property search in just a few taps on your preferred device: https://help.zoopla.co.uk/hc/en-gb/articles/360006034517We also have a large database of qualified agents who can help you, their details can be found in the ‘Find agents’ section of our website:http://www.zoopla.co.uk/find-agents/If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotEven though I put an area in and miles…
Even though I put an area in and miles limit I was shown properties 100s of miles away.
Cleophis · 10 January 2021
Agent replied · 26 October 2024
Hi Cleophis,Thank you for your review. We're really sorry to hear you're having trouble on our website and we'd like to discuss this further with you.We will DM you shortly for more information.Many thanks,Zoopla Support
★★★★★ 4/5
TrustpilotIt's not easy to get a house
It's not easy to get a house, but the website has made it easier with posts of houses
Selapa · 6 January 2021
Agent replied · 26 October 2024
Hi Selapa,Thank you so much for leaving us a four star review! We hope our site will continue to be useful for you in all things property related.You can search through thousands of UK homes for sale and rent easily on our desktop website, or within our app.Here is a help centre article showing you step by step how to complete a residential property search in just a few taps on your preferred device:https://help.zoopla.co.uk/hc/en-gb/articles/360006034517We also have a large database of qualified agents who can help you, their details can be found in the ‘Find agents’ section of our website:http://www.zoopla.co.uk/find-agents/If you ever need any assistance with your property search or wish to contact us directly with your feedback, you may do so via our designated Help Centre:https://help.zoopla.co.uk/Good luck on the search for your dream house!Many thanks,Zoopla Support
★★★★★ 3/5
TrustpilotWrong criteria
I am a pensioner and you are inundating me with STUDENT BEDSITS ! Also wrong side of city.
Susan · 6 January 2021
Agent replied · 26 October 2024
Hi Susan,Thank you for sharing your feedback with us and for leaving us a 3 star review.We would love to assist you with your property alerts and we will now message you privately with more information.Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotThe site is well built
The site is well built, intuitive and informs you in time about new properties.
MB · 26 October 2021
Agent replied · 26 October 2024
Hi Marian,Many thanks for your 5 star review. We're very pleased to hear that you like the website, received prompt replies and regular alert updates.We hope Zoopla continues to be useful for you in all things property related. Be sure to visit our 'News and guides' section for more information and additional guidance:https://www.zoopla.co.uk/discover/If you ever need any assistance or wish to contact us directly with your feedback, you may do so via our designated Help Centre:https://help.zoopla.co.uk/Wishing you all the best!Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotAll the properties you want to see from…
All the properties you want to see from the area you are lookin at.
Jean · 25 October 2021
Agent replied · 26 October 2024
Hi Jean,Many thanks for your 5 star review. It is great to hear your feedback and that you find our site so helpful. We hope we'll continue to help you with all things property related.Should you require any support from us, be sure you visit our Help Centre too where you may find numerous articles designed for property seekers & home owners:https://help.zoopla.co.uk/All the best!Zoopla Support
★★★★★ 1/5
TrustpilotNot working
Every time I ask for a viewing I'm told I'll be contacted - 5 times si fara, nothing
Tom · 4 January 2021
Agent replied · 26 October 2024
Hi Tom,Thanks for taking the time to leave us this review and we're sorry to hear about your negative experience.We’re really sorry to hear the agents you tried to contact via our portal have not yet responded. If they haven’t replied within 3 business days, we recommend that you call them on the number displayed next to their branch in the ‘Find agents’ section of our site.If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotEasy & fast
Easy search, got contacted the next day. Two days after the initial application I have a room. Thanks, Zoopla!
Artiom · 1 October 2020
Agent replied · 26 October 2024
Hi Artiom,Many thanks for your 5 star review and congratulations on finding your new home! It is great to hear you've had a great experience using our website, and we hope we'll continue to help you with all things property related. Make sure you visit our Discover section for more information, articles and additional guidance:https://www.zoopla.co.uk/discover/Should you require any further help from us, be sure you visit our Help Centre too:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotVery helpful tool when looking for…
Very helpful tool when looking for property
Customer · 4 October 2022
Agent replied · 26 October 2024
Hi,Thanks so much for leaving us a 5 star review. We're very happy to hear you have had a great experience using our website and we hope Zoopla continues to be useful for you in all things property related. Be sure to visit our 'News and guides' section for more information and additional guidance:https://www.zoopla.co.uk/discover/Should you require any further help from us, be sure you visit our Help Centre too where you may find numerous articles designed for home owners and property seekers:https://help.zoopla.co.uk/Wishing you all the best!Many thanks,Zoopla Support
★★★★★ 3/5
TrustpilotWhen you ring you get the answer phone…
When you ring you get the answer phone and leave a message and they don’t get back to you
Patricia · 28 September 2020
Agent replied · 26 October 2024
Hi Patricia,Thank you for your 3 star review and for sharing your feedback with us.We’re really sorry to hear the marketing agents you tried to contact via our portal have not yet responded. If they haven’t replied within 3 business days, we recommend that you call them again on the number displayed next to their branch in the ‘Find agents’ section of our site. or email them via the 'Email agent' link on the property listing. Do not hesitate to visit our Help Centre if there is anything else we could help you with or to contact us directly regarding this matter:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 4/5
TrustpilotIt is a great service was able to…
It is a great service was able to contact the agent very quickly and easily thank you.
Keziah · 25 March 2021
Agent replied · 26 October 2024
Hi Keziah,Thank you very much for leaving us a 4 star review. It is great to hear how pleased you are with our website and the service you received. We hope we'll continue to help you with all things property related. Make sure you visit our Discover section for more information, articles and additional guidance:https://www.zoopla.co.uk/discover/If you ever need any assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre where you may find many useful articles for property seekers:https://help.zoopla.co.uk/Happy home hunting!Many thanks,Zoopla Support
★★★★★ 4/5
TrustpilotSeems fine on the face of it
Seems fine on the face of it, much the same as all the rest of the big estate agents.
Mr · 23 September 2020
Agent replied · 26 October 2024
Hi ,Thank you for your 4 star review. We're glad to hear you're pleased with the service we offer and we hope we'll continue to help you with all things property related. Make sure you visit our Discover section for more information, articles and additional guidance:https://www.zoopla.co.uk/discover/Do not hesitate to visit our Help Centre if there is anything else we could help you with or to contact us directly regarding this matter:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotAn amazing store of suitable properties…the best for us
An amazing store of suitable properties for our needs the best on the market
Anon · 20 October 2021
Agent replied · 26 October 2024
Hi,Thanks so much for leaving us a 5 star review. We're very happy to hear you found some suitable properties using our website and we hope Zoopla continues to be useful for you in all things property related. Be sure to visit our 'News and guides' section for more information and additional guidance:https://www.zoopla.co.uk/discover/Should you require any further help from us, be sure you visit our Help Centre too where you may find numerous articles designed for home owners and property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotI'm not happy that I can not go and…
I'm not happy that I can not go and view any property untill I except an offer
Susan · 22 March 2021
Agent replied · 26 October 2024
Hi Susan, Thanks for taking the time to leave us a review and we're really sorry to hear about your negative experience with some of the estate agents who advertise on our portal.If you have any concerns regarding a property listed on our website and booking a viewing, I suggest either calling or emailing the agent in question and speaking with the branch's manager directly. If you wish to contact us directly regarding this matter or if there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotProperties still advertised and they…
Properties still advertised and they are gone your lucky if you get a call back .poor performance
Jayne · 20 March 2021
Agent replied · 26 October 2024
Hi Jayne,Thanks for taking the time to leave us a review and we're really sorry to hear about your negative experience with some of the estate agents who advertise on our portal.All the for sale/to rent information on Zoopla is provided to us by the estate agents advertising the properties who are subject to our terms and conditions and code of conduct. When the status of their properties changes to either 'let' or ‘sold’, we request they mark the property as 'Let agreed' or ‘Sold STC’ on Zoopla if this is the case, but unfortunately, it seems sometimes this is not always done immediately resulting in our users finding listings in search results they did not expect. Listings generally take no longer than 24 hours to disappear from the website after the agent has requested its removal unless there was a technical error which we would be able to confirm.Our aim is to ensure that all information on our site is as comprehensive and accurate as possible so next time you see this it would be very helpful if you could select the ‘report listing’ option on the listing’s page. We will then investigate the issue further by speaking to the agent advertising the property. You can report them to us easily by following the steps outlined in this article:https://help.zoopla.co.uk/hc/en-gb/articles/360006033017Also, we can confirm that all enquiries are being submitted to agents via our website and if the agents you tried to contact via our site have not yet responded within 3 business days, we recommend that you call them on the number displayed next to their branch in the ‘Find agents’ section of our site.If you wish to contact us directly regarding this matter or if there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 2/5
TrustpilotI think we have problems with agency’s…
I think we have problems with agency’s through your website because they didn’t answer and respond with clients
Hamad · 12 December 2020
Agent replied · 26 October 2024
Hi Hamad, Thanks so much for leaving us a review.We’re really sorry to hear the agents you tried to contact via our portal have not yet responded. If they haven’t replied within 3 business days, we recommend that you call them on the number displayed next to their branch in the ‘Find agents’ section of our site.If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.